Our FAQ

How can we help you?

… or browse the cateogries to find help:

First Steps

How do I create a new gallery?

There are several ways to create a new gallery:

In your browser

Click on "Create New Gallery" in your gallery overview, enter the preferred name of your new gallery and click on "Create gallery" or press ENTER. You will automatically be taken to the new gallery and you can start uploading your first files.

Lightroom

Important info about the Lightroom plugin.

We are currently building a completely new picdrop Lightroom plugin - to give you more features and more reliable uploads.

Upload via the existing Lightroom plugin can only be used with picdrop accounts registered before June 2022. More info on the new Lightroom plugin for picdrop can be found here

FTP access

only for accounts created before June 2022

In your FTP program, log into your picdrop FTP account and create a folder. Ready! The gallery is created with it and you can upload files to the gallery at any time via FTP, Lightroom or in your browser.

Don't forget your gallery settings!

For all three ways, you should remember to check the gallery settings afterwards and if necessary set what your client is allowed to see and do in the gallery.

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How to upload my first files?

After you've signed up for your free picdrop account there are many ways to upload your files to picdrop:

Drag & Drop

Simply mark the files you want to upload in Apple Finder or Windows Explorer and drag them anywhere in your open gallery. (No need to drag them on the hint field for the "Drag & Drop" upload.) Then release your mouse button. Your upload starts immediately without you having to do anything else. You can check the status of your upload on the bottom right.

Use the upload button

In the hint field for the "Drag & Drop" upload you will also find a classic upload button (green). By clicking on it, you can search in your Finder or Explorer and also select several files at the same time.

Via FTP

only for accounts created before June 2022

You can also manage and organize your galleries and files via FTP. You will find the login data in your registration mail and instructions on how to set up your FTP program in the FAQ section "How do I set up my FTP program correctly?"

Lightroom export

Important info about the Lightroom plugin

We are currently building a completely new picdrop Lightroom plugin - to give you more features and more reliable uploads.

Upload via the existing Lightroom plugin can only be used with picdrop accounts registered before June 2022. More info on the new Lightroom plugin for picdrop can be found here

Link to this entry

How do my clients get to their galleries? Do they need an account?

Your clients do not need an account or login.

Nevertheless, there are two different, easy ways to send galleries to your clients.

Directly

Send your clients the direct URL to your gallery - they don't need to log in unless you have set a gallery password in the gallery settings. This is the fastest, most convenient and most used way.

You can send the address to them by e-mail, messenger, etc. Or conveniently via picdrop by clicking on "Share" in your gallery.

Via client login

You can create clients logins in your account settings. You can set a login and assign it to one or more galleries to which your client will have access. Afterward, you point your client to your picdrop URL (https://www.picdrop.com/your-username). There he/she will find a login field in which he/she only has to enter his/her password. After the successful login, your client will see an overview of all the galleries that have been activated for him/her. It is important to understand that the client login has nothing to do with the password of a single gallery.

Furthermore, it is important to know that noone is able to see your gallery overview. This overview is reserved for you, as the account owner only. Therefore, it makes no sense to refer clients to your own picdrop URL unless you have created a client login for them.

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How do I set the functions and look for a gallery?

In each of your galleries, you can activate or deactivate all functions individually. You can tailor your galleries perfectly to every client and every project. You are able to do this in each gallery in the upper right corner under “Gallery Settings”.

General settings

picdrop gallery settings general settings for welcome message, downloads etc.
  • Welcome Message: Here you can welcome your clients to their picdrop gallery or give them specific instructions along the way. The text will always be displayed on top of the gallery.

  • Downloads: Here you can specify whether your clients may or may not download your original files.

  • Arrangement: Here you select how your files will be sorted: by file name, capture time, upload time, file type, file size, and image dimensions. You can also group all images by color flags or file type.

  • You can also decide if your clients should be able to navigate to sub-galleries and vice versa.

  • picdrop is available in English and German, here you can define in which language your clients should see picdrop. If you do not set anything, picdrop automatically detects the browser language of your clients and then displays the gallery in German or in English.

Edit Mode

picdrop Gallery Settings for Edit Mode including file information, selections, color flags, client upload etc.

picdrop’s Edit Mode is for collaborating and communicating with your clients. Here you can decide what your clients can do.

  • Layout: Here you define the appearance of your gallery and how your files should be arranged.

  • File information: Choose what your clients can see when clicking on a single file.

  • Picture selections: With the picture selection function you can set specific photos in a gallery. With a click on the blue + at the upper left edge of the preview picture, the file is added to a set of selections. After completing an image selection, it must be saved and named.

  • Color markings: With the color markers you can very quickly and easily make decisions and assessments with your clients. In the gallery overview at the upper right edge of the preview or in the single picture display under each file, the color marking menu appears and each color can be selected with a single click. The colors red, yellow, green and FINAL are available.

(Pro-Tip: Sort the images in the “Appearance” area by color markers and downwards. This automatically sorts your images in the overview according to color and displays them separately, which makes it extremely easy to filter out favorites.)

  • Comments: By activating the comments your clients have the possibility to write comments on each file in the gallery. The comments will be displayed at the bottom left of the files and can be created in the same place.

  • Client upload: If you want your clients to upload files to the gallery as easily as you can, then activate the client upload.

  • Print contact sheet: For further coordination, you can also activate the option for your clients to print a contact sheet.

Presentation Mode

picdrop Gallery Settings for Presentation Mode

The Presentation Mode is a specific way for you to deliver a gallery to your clients. It focuses on the beautiful presentation of your pictures and videos and puts the practical picdrop functions in the background. The Presentation Mode is available for you in some plans (starting with Pro). All features of the Presentation Mode are also available in detail in our FAQ.

  • Starting the gallery in Presentation Mode: The essential setting for the Presentation Mode is its activation/deactivation.

  • Since some of the familiar picdrop functions are not active in the Presentation Mode, if you would still like to use these functions with your clients, you should activate the switch to Edit Mode. You can apply this change by entering a 4-6 digit PIN number.

  • You can hide red marked images / videos in the Presentation Mode from the gallery, so you can only present the best results.

  • Below these three functions, you find are all the settings with which you can customize the appearance of the gallery in Presentation Mode: being background color, appearance of the header image, as well as sizespacing and edges of your thumbnails. All other gallery components such as buttons and social links conveniently adapt to your settings for the appearance of the gallery.

You can find more detailed information in our separate FAQ articles about gallery designbackground colortitle settings and thumbnail settings.

Security

picdrop Gallery Settings Security including external address and password of a gallery

Here you are able to protect your pictures with a watermark and password. But above all, you can specify the address at which your gallery should be accessible.

  • Gallery Links: There are several ways your gallery links can look. For each gallery, we always create an externally available, secure link first, which consists of a randomly generated string of letters and numbers. In addition, you have the opportunity to edit the link individually and enter the wording that you would like to use for the custom link to the gallery instead of using the random string. By clicking on the "Insert gallery path as custom link" button, you can also select the gallery name and gallery path as link wording. If you set your gallery as private, it will only be visible to you as an account owner and to client logins.

  • Password: Regardless of the shape of the gallery link, you can create or have an additional gallery password created for each gallery. We generally recommend this additional step to secure the gallery to all our users.

  • Watermark: To protect your pictures, you can activate the picdrop watermark function. For this purpose, enter one or more desired watermarks in your account settings, for example with your logo. These can then be selected in the gallery settings.
    Please note: Activating and disabling watermarks for a gallery can take some time. Please be patient while the function is applied before making any other adjustments to the gallery settings. It is also important to know that we do not overwrite the watermarks on your original pictures since we will never change your files. Instead, we put the watermark over the thumbnails so they are protected from screenshots. Even though watermarks are enabled, the original files can be downloaded. Make sure to deselect download as a function in the gallery settings.

Don’t forget to save!

If you have set everything, you can save your settings by clicking on “Apply Changes“. To make sure that your clients gets exactly the settings you expect, select “Client View” in the top right corner to see how your clients will see the gallery!

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How do I change the order of my images & videos?

You can define the criteria by which your files are sorted and grouped in each gallery. You can do this in the gallery settings under "Genera Settingsl".

how to sort and group files in a picdrop gallery

You can sort your files by the following criteria:

  • File name
  • Capture time
  • Time of upload
  • File size
  • Image dimensions

In order to be able to sort images according to the time they were taken, this information must be stored in the Exif data of your images.

You can also group files in your gallery. They will then be displayed in the gallery in individual sections. 

You can group your files by these attributes:

  • Color flag
  • File type

For example, all files marked with the green color flag will be displayed in a separate section. Within this section they will be sorted according to your desired settings. 


Each sorting and grouping can also be displayed in reverse order (e.g. files sorted by file name from Z to A instead of from A to Z) by activating "Reverse order".

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How to copy or move files to another gallery?

You can easily move or copy files from their current gallery to another gallery in picdrop.

This is a step by step guide on how to do this.

First select the files you want to move or copy. To do so, click on the blue plus sign that appears in the upper left corner of the file when hovering the mouse over it.

Screenshot start selection with blue Plus

Pro tipp: You can also quickly select any number of files to copy or move from a saved selection or any filter set in the filter bar.

When you have selected all files, click on the Move / Copy icon located in the export bar at the bottom of the screen.

Screenshot Move/Copy icon

In the opening menu you can now choose whether you want to move or copy the files.

Select the desired target gallery in the list of your galleries or simply create a new gallery in the lower left corner.

Screenshot of chosing a target for the Move/Copy task

Confirm the selected action with the button at the bottom right.

The success message shows you that all files have been copied or moved.

Screenshot of success message after moving/copying and switch to target gallery

With a click on the button "Go to target gallery" you will be taken directly to the target gallery.

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Trial Month & Contract

What happens to my files after the trial month?

After the trial month you are free to choose one of our plans or continue to use the free plan.

If you don't decide for one of our affordable plans, but choose the limited free plan, all your galleries created so far and all uploaded files will of course be preserved. If the uploaded files exceed the total amount of data or the number of galleries in the free plan however, all exceeding files and galleries can no longer be downloaded and accessed by third parties, such as your clients.

Of course, you can always switch to a Lite, Pro or Business plan to continue working without any restrictions.

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Are there minimum contract terms or periods of notice?

We'll make it easy for you:

  • If you pay monthly, you can also cancel monthly. (monthly payments are possible in our Lite, Pro and Business plan)
  • If you take advantage of the semi-annually payment, you can cancel semi-annually.
  • This means that you can cancel an annual payment with all its benefits every year.

What does termination mean?

Termination means that your contract will not automatically be renewed for the same period at the end of the current billing period. In the event of termination, the current billing period can, of course, be used in full until the end. A proportional repayment of the current billing period is not possible.

No period of notice

You will always have until the last day to object to an automatic renewal, i.e. to cancel your plan. We want you to stay with us because of our great service - not because of a adhesion contract. If you no longer need picdrop, you can leave us painlessly at any time and download all your data without any problems.

What happens in the event of termination?

Your account will be automatically reduced to the free plan at the end of the current, already paid billing period. All your galleries and files will of course remain. Existing galleries and files that exceed the maximum of 3 galleries or the 1 GB storage of the free plan are no longer available for third parties and cannot be downloaded anymore.

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Where can I find my invoice(s)?

You will find your invoices listed in your account settings under the menu item "Your invoices":

Link to this entry

Can I switch between different plans?

Of course you can.

If you change to a higher plan, it is immediately active and all remaining credit will be credited until it is used up.
If you switch to a lower plan or the free plan, you will keep the plan you have already paid for until the end of the current period and will then be downgraded.

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How can I pay you?

There are multiple ways to pay for your invoices:

You can pay all plans at picdrop monthly, semi-annually or annually – conveniently by SEPA direct debit (also simply called direct debit) or with your credit card.

You can use SEPA direct debit if you have your bank account in a country that uses the Euro as its currency and your bank account is therefore also held in Euros.

With a credit card that supports transactions in euros, you can pay for picdrop from anywhere in the world.

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Will I be notified before my Pro-Plan is renewed?

No.

We don't want to annoy you with emails every month. In your account settings under "Your plan", you will always find all the information about your current plan and when your subscription will be automatically renewed.

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I need more storage space. Is that possible?

Yes, of course!

If you reach the storage limit in your Pro plan or your Business plan, you can book additional storage space for your picdrop account:

In the Pro plan, you can expand your storage space at any time and as often as you like in 250 GB increments.
For each 250 GB you pay 7.99 € net per month in addition to the basic price of your Pro plan.

For your picdrop account in the Business plan, you can expand your storage space in 1 TB increments.
You pay 50,00 € net per month for each 1 TB storage expansion.

Please send us an email to hello@picdrop.com and let us know how much additional storage you need.

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Can I deduct picdrop for tax purposes?

But of course! For every direct debit, you will receive a proper invoice with VAT and you can book picdrop as an expense at the tax office. You can call up and print out older invoices at any time in your account.

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Can I install picdrop on my own server?

Unfortunately, this is not possible. picdrop is a very complex program that we constantly maintain and improve for you. This also includes perfectly adapted servers and the interaction of several functions. A use on other servers is therefore not possible.

Instead, you can use picdrop with our Web Integration under your domain, so your clients won't even notice that picdrop isn't on your server.

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General

What is picdrop?

picdrop is an online service that lets you as a photographer create flexible galleries for your clients in a flash.

You don't need more than an internet browser and your own picdrop account. The installation of software on your computer or server is not necessary - but possible.

As a photographer, you upload your image and video files at picdrop, where they are stored absolutely securely and permanently. Your clients will then only need the link to the picdrop galleries you have created to view, select, download, etc.

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What file formats does picdrop support?

You can upload these file formats to your picdrop gallery. We create a preview image for (almost) all of these formats and your customers can download them if you have enabled downloads in the gallery:


File Format File Extension Preview? Up- and Download?
JPEG JPG, JPEG
JPEG 2000 JP2, J2K
TIFF TIF, TIFF*
Photoshop PSD*, PSB*
PDF PDF
Bitmap BMP
GIF GIF
PNG PNG
High Efficiency Image Container HEIC
 -
RAW Formats File Extension Preview? Up- and Download?
Canon CR2, CR3, CRW
Nikon NEF
Kodak DCR
Sony (Minolta) MRW
Olympus ORF
Fuji RAF
Pentax DNG, PEF
Leica DNG
Phase One IIQ
Leaf MOS
Mamiya MEF
Digital Negative DNG
Hasselblad 3FR, FFF
Sony ARW
Panasonic RAW, RW2
Samsung SRW
 -
Other Formats File Extension Preview? Up- and Download?
Text Files TXT no image format
HDR HDR
OpenEXR EXR
Meta data XMP, BIM no image format
Lightroom LRTEMPLATE, LRCAT, LRDATA no image format
Capture One COCATALOG, COMASK, COS, COF, COP, COT, EIP no image format
Videos MOV, AVI, M4V, MPG, MPEG, MP4, WMV, FLV, RM, MTS coming soon
Audio WAV, MP3, MXF, XML no image format
Graphic files EPS, AI
SVG
DWG, DXF


no image format




Info about previews for RAW files

With some RAW files of some cameras, there may be color tints or image errors in the previews. Your uploaded original files however are not affected by this!

The technical reason for this is that most camera manufacturers do not publish their "RAW recipes". However, we do our best to analyze the raw data and still display a reasonably correct preview image in your galleries as quickly as possible.

You are missing a file format completely in this table?

Feel free to write us at hello@picdrop.com!

___

* For Photoshop and TIFF files, we recommend disabling the alpha channels in the file so that the image preview can be displayed in picdrop.

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Can picdrop handle RAWs, TIFFs and PSDs?

The vast majority of formats

Of course JPGs, TIFFs, PSDs and most RAW formats are displayed cleanly in picdrop. An exact list of displayable formats that picdrop can handle can be found here.

RAW formats

With RAW formats, unfortunately, each manufacturer makes his own type, so that the formats of some manufacturers can lead to color shifts and other effects. This is especially true for brand-new camera models, which we don't always support immediately. However, we can display most formats without any problems. To make sure that picdrop can also display your RAWs well, you can simply output them as DNGs in your RAW editing program like Lightroom. This has no influence on the quality of your RAWs.

PSD format

Everything works perfectly fine in 99% of all cases. However, with very complex Photoshop files (.PSD), errors can occur when working with many layers and various layer modes, etc. For example, we recommend to deactivate the alpha channels so picdrop is able to show a clean picture preview. Flat, simple PSDs without thousands of layers are no problem at all.

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Can I change the look of a gallery?

Of course!

You can customize your logo (for the whole account), the header image of each gallery and the text above each gallery at any time. Starting from the Pro plan you can use three different layouts (grid, masonry and list) in picdrop’s edit mode.

You can also format the welcome text of each gallery and embed Youtube or Vimeo videos there.

Tip: Use the welcome text to explain to your customers how to use the color flags and selections or to link to an individual tutorial.

Starting with the Pro plan, the features of your gallery also include the Presentation Mode, where you can make a lot of design settings for each of your galleries. For example, you can adjust the background color or the font according to the style of the gallery.

Detailed information about Presentation Mode can be found here.

Also, starting with the Pro plan, you can customize the color flags in your galleries account-wide: you can assign individual names to your color flags and (de-)activate individual color flags.

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Which characters does picdrop support in gallery names?

The operation of picdrop is simple and intuitive, as is the naming of your galleries. However, in some special cases it may be helpful to know which characters picdrop supports when naming your galleries.

You can use the following characters in your picdrop gallery names without any problems:

  • A-Z (lower & uppercase)

  • äöü (lower & upper case)

  • 0-9

  • _ - ( ) .

  • As well as spaces if they are not at the beginning or end of the gallery name

The following characters are automatically converted or reduced by picdrop into your gallery name:

You enter: & or +        picdrop changes to: und
You enter in: ß           picdrop changes to: ss
You enter: á               picdrop changes to: a (letters with diacritical characters are reduced to the basic letters if possible - with the exception of German umlauts)

All other special characters in the gallery name are not supported by picdrop and will be removed from your gallery name.

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What are team members in a picdrop account?

The team member function allows you to work together with several people in one picdrop account. Each team member uses his own access data and can access galleries and settings of the picdrop account with individually adjustable access rights.
Team members are an exclusive feature of picdrop’s Business Plan. All details about setting up and using the team member function can be found here: https://www.picdrop.com/web/faqs/team-members/
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What are the differences between the three layouts in the Pro-Plan?

three layouts for your picdrop galleries

In your trial month as well as plans starting from the Pro plan you will have three different gallery layouts to choose from.

Grid layout

The grid layout is the layout that will automatically be used when a new gallery is created. Unless you have changed this in your own default settings. This layout gives your clients a quick, orderly overview of all images. Thus, making it the ideal layout for working with professionals such as picture editors or corporate clients who want to quickly make a selection and get an overview of all images.

grid layout in a picdrop gallery

Masonry layout

The main difference between the Masonry layout and the grid layout is that the images are displayed much larger and the arrangement is "fluid". One preview image after the other – this makes the gallery look prettier overall, but it is also a bit more confusing. The layout is therefore perfect for private clients, e.g. weddings, where presentation is more important than selection and quick comparison of similar images. Especially in combination with the large cover picture (also included in the Pro plan) your galleries will look much more impressive.

masonry layout in a picdrop gallery

List layout

The list view is intended for fast file exchange between professionals working together on a project. If you're looking for a file with specific attributes such as dimensions or file type, this view is great for sharing with post-producers or staff who know exactly what they're looking for and need quick access to it. We recommend that you sort the view in the gallery settings so that the last upload is always on top.

list view in a picdrop gallery

Get the layouts

You can switch between the layouts in each gallery in the Pro and Business Plan.

Upgrade your account to one of those plans right here!

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Who can see my entire gallery overview?

Just you. No one else.

To share galleries with third parties, you should always send the direct link to the desired gallery.

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Can I integrate picdrop on my website?

Of course, you can use picdrop under your domain and with your logo etc. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings.

Web-integration: your picdrop galleries under your domain

With picdrop’s web-integration you can run picdrop under your own domain so that we remain invisible to your clients.

The web integration will transform your picdrop URL www.picdrop.com/maxmiller/gallery to your own domain, e. g. maxmiller.com/client/gallery.

You can finde the neccessary files right here. And here is our instatllation manual for the web-integration.

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Why does picdrop cost money?

With picdrop we would like to offer you a reliable service on which you can depend 100%.

We ourselves have seen, used and loved many tools that unfortunately had to stop working after a while because they only concentrated on popularity or great features rather than on how they can finance themselves and pay the next server bill. We do not speculate on being bought by an internet giant for millions of euros on day. Instead, we want to offer you a great service that you like to pay for. This is the only way to ensure that picdrop will remain for many years to come. Therefore, that's why picdrop costs money.

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Details about the picdrop Business Plan

Our Business plan is the best way to work together with all your image and video files as a team.

Our Business plan includes all the advanced features of picdrop. Additionally, this plan allows you to invite team members into your picdrop account to be able to work together, smarter and more effectively.

Your advantages with the Business plan:

  • Collaboration: Invite specific team members to your picdrop account and manage your files together.

  • Integration of third parties: Give your image & video suppliers, agencies and freelancers individual access for smooth collaboration.

  • Control: With individual access rights, you can control who can access which data and collaborate on your projects.

  • Real-time communication: Work together internally and externally with selections, comments, agreements on color flags etc.

  • Availability: Give your team access to your data from anywhere. Coordinate with colleagues - mobile or on desktop, without any installation.

  • Smooth transfer: Send and receive all common image formats - simply by dragging & dropping them in your browser.

  • External provision: Send image collections e.g. for PR/press purposes.

  • Time saving: Smart voting tools save valuable time for your team.

  • Automatic archive: Store all assets permanently on up to 1 TB of storage, expandable at any time.

  • Security: Your data is protected in the cloud. Insecure, local installations are no longer necessary.

  • German data protection: Of course picdrop works DSGVO compliant.

The picdrop Business plan S already includes 3 team members, Business M includes up to 10 team members and Business L up to 15 team members. Further team member accesses and more storage can be booked flexibly with the Business XL plan at any time. You can find an overview of our Business plans here.

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Can I set up multiple admin logins (e.g. for my employees or team members)?

With our business plan it is possible to work together as a team in one picdrop account.

The function you need for this is called team members.

You can find all the information about how our team members work here.

Link to this entry

Can I sell pictures or order prints via picdrop?

No. With picdrop we want to offer a lean, perfect service for the selection and transfer of image and video files. Selling images / videos and ordering prints is a very large, complex area that other vendors are already doing well and is not on our agenda.

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How do my clients get to their galleries? Do they need an account?

Your clients do not need an account or login.

Nevertheless, there are two different, easy ways to send galleries to your clients.

Directly

Send your clients the direct URL to your gallery - they don't need to log in unless you have set a gallery password in the gallery settings. This is the fastest, most convenient and most used way.

You can send the address to them by e-mail, messenger, etc. Or conveniently via picdrop by clicking on "Share" in your gallery.

Via client login

You can create clients logins in your account settings. You can set a login and assign it to one or more galleries to which your client will have access. Afterward, you point your client to your picdrop URL (https://www.picdrop.com/your-username). There he/she will find a login field in which he/she only has to enter his/her password. After the successful login, your client will see an overview of all the galleries that have been activated for him/her. It is important to understand that the client login has nothing to do with the password of a single gallery.

Furthermore, it is important to know that noone is able to see your gallery overview. This overview is reserved for you, as the account owner only. Therefore, it makes no sense to refer clients to your own picdrop URL unless you have created a client login for them.

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Can you design and program a portfolio website for me?

No, unfortunately we don't offer such a service.

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How do I set the functions and look for a gallery?

In each of your galleries, you can activate or deactivate all functions individually. You can tailor your galleries perfectly to every client and every project. You are able to do this in each gallery in the upper right corner under “Gallery Settings”.

General settings

picdrop gallery settings general settings for welcome message, downloads etc.
  • Welcome Message: Here you can welcome your clients to their picdrop gallery or give them specific instructions along the way. The text will always be displayed on top of the gallery.

  • Downloads: Here you can specify whether your clients may or may not download your original files.

  • Arrangement: Here you select how your files will be sorted: by file name, capture time, upload time, file type, file size, and image dimensions. You can also group all images by color flags or file type.

  • You can also decide if your clients should be able to navigate to sub-galleries and vice versa.

  • picdrop is available in English and German, here you can define in which language your clients should see picdrop. If you do not set anything, picdrop automatically detects the browser language of your clients and then displays the gallery in German or in English.

Edit Mode

picdrop Gallery Settings for Edit Mode including file information, selections, color flags, client upload etc.

picdrop’s Edit Mode is for collaborating and communicating with your clients. Here you can decide what your clients can do.

  • Layout: Here you define the appearance of your gallery and how your files should be arranged.

  • File information: Choose what your clients can see when clicking on a single file.

  • Picture selections: With the picture selection function you can set specific photos in a gallery. With a click on the blue + at the upper left edge of the preview picture, the file is added to a set of selections. After completing an image selection, it must be saved and named.

  • Color markings: With the color markers you can very quickly and easily make decisions and assessments with your clients. In the gallery overview at the upper right edge of the preview or in the single picture display under each file, the color marking menu appears and each color can be selected with a single click. The colors red, yellow, green and FINAL are available.

(Pro-Tip: Sort the images in the “Appearance” area by color markers and downwards. This automatically sorts your images in the overview according to color and displays them separately, which makes it extremely easy to filter out favorites.)

  • Comments: By activating the comments your clients have the possibility to write comments on each file in the gallery. The comments will be displayed at the bottom left of the files and can be created in the same place.

  • Client upload: If you want your clients to upload files to the gallery as easily as you can, then activate the client upload.

  • Print contact sheet: For further coordination, you can also activate the option for your clients to print a contact sheet.

Presentation Mode

picdrop Gallery Settings for Presentation Mode

The Presentation Mode is a specific way for you to deliver a gallery to your clients. It focuses on the beautiful presentation of your pictures and videos and puts the practical picdrop functions in the background. The Presentation Mode is available for you in some plans (starting with Pro). All features of the Presentation Mode are also available in detail in our FAQ.

  • Starting the gallery in Presentation Mode: The essential setting for the Presentation Mode is its activation/deactivation.

  • Since some of the familiar picdrop functions are not active in the Presentation Mode, if you would still like to use these functions with your clients, you should activate the switch to Edit Mode. You can apply this change by entering a 4-6 digit PIN number.

  • You can hide red marked images / videos in the Presentation Mode from the gallery, so you can only present the best results.

  • Below these three functions, you find are all the settings with which you can customize the appearance of the gallery in Presentation Mode: being background color, appearance of the header image, as well as sizespacing and edges of your thumbnails. All other gallery components such as buttons and social links conveniently adapt to your settings for the appearance of the gallery.

You can find more detailed information in our separate FAQ articles about gallery designbackground colortitle settings and thumbnail settings.

Security

picdrop Gallery Settings Security including external address and password of a gallery

Here you are able to protect your pictures with a watermark and password. But above all, you can specify the address at which your gallery should be accessible.

  • Gallery Links: There are several ways your gallery links can look. For each gallery, we always create an externally available, secure link first, which consists of a randomly generated string of letters and numbers. In addition, you have the opportunity to edit the link individually and enter the wording that you would like to use for the custom link to the gallery instead of using the random string. By clicking on the "Insert gallery path as custom link" button, you can also select the gallery name and gallery path as link wording. If you set your gallery as private, it will only be visible to you as an account owner and to client logins.

  • Password: Regardless of the shape of the gallery link, you can create or have an additional gallery password created for each gallery. We generally recommend this additional step to secure the gallery to all our users.

  • Watermark: To protect your pictures, you can activate the picdrop watermark function. For this purpose, enter one or more desired watermarks in your account settings, for example with your logo. These can then be selected in the gallery settings.
    Please note: Activating and disabling watermarks for a gallery can take some time. Please be patient while the function is applied before making any other adjustments to the gallery settings. It is also important to know that we do not overwrite the watermarks on your original pictures since we will never change your files. Instead, we put the watermark over the thumbnails so they are protected from screenshots. Even though watermarks are enabled, the original files can be downloaded. Make sure to deselect download as a function in the gallery settings.

Don’t forget to save!

If you have set everything, you can save your settings by clicking on “Apply Changes“. To make sure that your clients gets exactly the settings you expect, select “Client View” in the top right corner to see how your clients will see the gallery!

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Where can I find the picdrop app for smartphones?

A picdrop app is not necessary. Instead, you can use our mobile version and place it on your smartphone as an app icon. (This way offers the same functions as an app would offer, but saves us the effort of developing several apps for different smartphone operating systems in parallel. Also you as a photographer don't have to install another app.

Just put the link to your gallery overview or to a single gallery directly with a shortcut on your smartphone. After that you can call picdrop with one "click" and it feels like an app.

Is there an app for my clients?

Your clients can "drop" their galleries on their phone in the same way. All they need to do is open their gallery and follow the instructions below for their Android or iOS device.

Instructions: picdrop quick access on Android

Just follow these 4 steps:

  1. Open overview or gallery

  2. Open the menu in the upper right corner and click on "Add to home screen".

  3. Give the icon a name and click on "Add".

  4. Position the icon on your home screen by pressing and holding it or click on "Automatically add".

Instructions: picdrop quick access on iOS

Just follow these 4 steps:

  1. Open overview or gallery

  2. Click on the Send icon at the bottom center of the screen

  3. From the options, select "Add to Home Screen"

  4. Give it a name and click on "Add"

picdrop on your iOS home screen
picdrop on your iOS home screen
picdrop on your iOS home screen
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Bye bye, Plain Links! Hello, Custom Links!

With today's update (16.11.21), you can create individual "custom links" independently of the gallery name. Sharing new galleries via the previous "plain links" linked to the gallery names will no longer be possible. Existing galleries with active plain links can still be opened until December 15th. To increase the security of your galleries, we take a logical step here.

Read more about what you can and should do to ensure that your clients can still access their galleries in this article.

gallery settings custom link

Plain links? What are Plain Links?

Plain Links are links that don't look like this: picdrop.com/username/3zj7uG6ZR, but for example like this: picdrop.com/username/grandmas-birthday. 

In the security settings of your galleries you could choose between both variants. The Plain Link variant was used to get more readable URLs. However, for the last 4 years the second variant, the "secure link", is the default setting for all new picdrop users.

So if you are part of the majority of our users who always use the "secure link" to share galleries, you can stop reading here. Nothing will change for you!

You are using Plain Links?

If you use Plain Links regularly or have used them in the past, please note that these plain links will STOP working as of Wednesday, December 15th. This also applies to links that have already been sent. If you currently sent out links to clients, you have 2 options:

  1. You can send a new (secure) link to your clients. Or … 

  2. You can create a new Custom Link for the gallery. 

Go to the gallery settings and edit the Custom Link according to your wishes. You can e.g. use the gallery name as before or enter a completely individual name. Please note, however, that this link is then again less secure than the randomly generated link. To increase security, we strongly advise you to always set a password as well.

The security of your data is important to us

At picdrop we regularly take security precautions, check our application for improvement possibilities and implement them. In the security settings of each gallery we inform you that Plain Links are not as secure as the "secure links" and can be "guessed". Until now, we have relied more on your personal responsibility in deciding which link you choose and let all photographers decide for themselves what type of link you want to use for your galleries. In the future, we want to support you even more and hope that users will use this function much more consciously than before.

How can I still send pretty, more readable links?

Yes, the time of automatically generated links Plain Links is over - unless you consciously decide to keep using them. In this case you can now edit the address of the link by clicking into the address field and name it individually. This is a new option with a similar result: a readable text link. So you can still create nice URLs for galleries that should be public, for example. But now you are no longer locked into automatically using the name of the gallery as the link! This way you can make sure that a link you sent to your clients in the last days remains available after the change on December 15th. 

gallery settings custom link warning

I have a lot of plain links that need to remain accessible. What now?

Of course, we know that in some cases there are a lot of plain links that need to continue working under their old address. In cases where the number of links is too large to check the settings yourself, or where you do not have an exact overview, we are happy to help. Please contact us at hello@picdrop.com so that we can work with you to convert your old plain link galleries to the new custom links. We are happy to help you!

The upcoming changes in a nutshell

  • You are using only secure links for your galleries? Everything stays as it is and there is nothing for you to do!

  • You have been using Plain Links for your galleries? As of December 15th your galleries will no longer be accessible via the Plain Link.

  • What do I have to do now? The easiest way is to send your clients the new randomly generated link to the gallery. Alternatively you can edit this link in the security settings of each gallery (and thus make the old link usable again). It's best to set a password for the gallery at the same time, if it doesn't have one yet.

I still have questions.

No problem! Write us at hello@picdrop.com and we will be happy to answer all your questions.

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Which notifications do I receive by e-mail?

General notifications

picdrop will send you a notification for

  • new comments on your files

  • new or changed color flags 

  • new invoices

  • general news about picdrop

Notifications are always sent to the email address that is used to sign-in to your picdrop account. You can customize your notification settings right here: Notifications

Upload notifications

We also send notifications about uploads to your galleries.

Notifications for uploads cannot be deactivated. We don’t want to spam your inbox with e-mails about every quick upload, though. We will only send you an e-mail for your own uploads if the upload took more than 10 minutes.

When clients upload files to one of your galleries (the client upload must be activated for this to work), we always send an e-mail to you – no matter how long the upload took. We want you to know about it in any case!

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I have received an email and I am not sure if it's from picdrop

You have received an email and you are not sure if it was really sent by picdrop?

Here you will find everything you need to know and steps on how best to proceed:

  1. Please check the sender of the email first. Is it the same sender that you typically receive picdrop notifications and news from? Our emails always come from hello@picdrop.com or no-reply@picdrop.com. Please be careful that it's not an unusual email address that you haven't seen before.

  2. Are you prompted to enter your picdrop login details? We will never ask you to enter your login information on any site other than https://www.picdrop.de or https://www.picdrop.com.

  3. Are you still unsure? Please contact our support at hello@picdrop.com, we can assure you which emails we have sent and which we have not.

Why should I even doubt emails that look like picdrop?

On November 2018, picdrop became aware of emails and a fake website trying to pick up user data on our behalf. These were so-called phishing emails.

What are phishing emails?

With phishing, users are lured to fake websites by receiving emails that are often confusingly similar to emails from well-known providers. On these pages, which usually have exactly the same look as the pages and emails they are supposed to imitate, login data is queried. This serves the purpose of "fishing" this data so that the perpetrator can then use it elsewhere. Hence the term "phishing".

Keywords: email, phishing, security, password

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Which browsers are compatible with picdrop?

In principle, you don't really need to worry about it. picdrop always supports the last three versions of the most popular browsers. These versions include all modern and up-to-date browsers that are currently in circulation and are used by a very large proportion of users. The used browser should, therefore, be compatible with picdrop for you and your clients.

A detailed list of the browsers picdrop gets along with, you can still find here:

The desktop version works with:

  • Google Chrome version 91 or higher

  • Safari version 15 or higher

  • Edge version 97 or higher

  • Firefox version 90 or higher

The following browsers can be used in their mobile version with picdrop:

  • Safari iOS version 14.5 or higher

  • Chrome for Android version 100 or higher

  • Firefox for Android version 99 or higher

  • Samsung Internet version 14.5 or higher

  • and the UC Browser for Android version 12.12 or higher

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Is there an English version?

Yes, you can already use picdrop with English speaking clients. Just send the link of your gallery to your clients as usual. If they use a non-German PC/browser, the gallery will be automatically displayed in English. You don't have to do anything. If you want to be on the safe side, you can also set the language in your gallery settings and your clients will always see the galleries in English, no matter what language their computer or browser is on.

For you, as a photographer or owner of the picdrop account, there is no English version yet. We're working on it. If you want to be informed as soon as the English version for photographers is ready, please send us a message at hello@picdrop.com. Thanks!

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Using picdrop

How do I prevent visitors from seeing the sub-galleries of a gallery?

To ensure that visitors of a gallery do not have access to existing sub-galleries, the item "View Sub-Galleries" in the parent gallery must be inactive. Thus no one in the parent gallery can see the lower galleries - and vice versa.

See also: How do I prevent visitors to a gallery from accessing the parent gallery?

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How do I prevent visitors to a gallery from accessing the parent gallery?

To ensure that visitors to a sub-gallery in the left menu do not have access to the parent gallery, the option "Navigation to sub-galleries and vice versa" must be inactive in this parent gallery. Therefore, no one in the parent gallery can see the sub-galleries - and vice versa.

Are you using Custom Links for your gallries? In order to additionally prevent a "clever" visitor from shortening the address of a sub-gallery by one level and still being able to access the parent gallery, we recommend only using the automatically generated random link. This link consists of only one random code and does not allow any conclusions on your folder structure. You can find it in the "Send" section.

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How do I use color flags?

You can find the color flags above each preview in the edit mode of your galleries. You also find them below each preview in the large single file view.

Color flags can support the different stages of your editing or selection process. Just like you are used to in other programs.

For example, you can use the color "green" to mark files that you feel are ready. Your client can set them to "final" if they feel the same way. Or they mark files as "orange" again if they still want some changes. Of course, this is only one example of many ways you can use the color flags.

It is possible to give the color flags their own names. You can also hide individual color flags if you and your customers don't need them.

With these flexible settings you can set up your workflow exactly the way it suits you and your customers.

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Color flags or selections – which one is better?

When is the best time to use color flags?

picdrop’s color flags are a very simple and quick way to mark those files that you want to use or select in the end.

They are primarily suitable …

  • When only one person should work on a selection. To get started, it requires no training and you can mark files directly. However. that also means color flags can be overridden at any time - and by every visitor to the gallery. So it's a good idea to use the color flags if you are only working with one client in the gallery.

  • To "narrow down" a selection. For example, the client can mark his first favorites "orange", use "green" as the favorites of that selection and "red" for pictures that should not be used. Therefore your client gets through the selection step by step and can approach the final decision.

Pro Tip #1: You can set the gallery up in a way that all the files get grouped by color. This way the color flags will also be visually separated for your clients.

  • For fast, real-time voting, for example, while on the phone or via Skype. Color flags are immediately visible on any computer or smartphone on which the gallery is open. This makes them very well suited to make direct arrangements that the counterpart should see in real time.

They are not suitable …

  • To map selections of multiple people in a gallery. If several people are to express their opinion on a set of files, the color flags often get in the way. One file can only have one color flag at the time. This means that multiple people using color flags in one gallery will always overwrite each others color flags.  Therefore, we advise against the use of color flags when working with several people in a gallery.

When is the best time to use the selection function?

picdrop's selection function helps you capture and store multiple views of your clients in a gallery. Your clients use them best to set final favorites in a gallery. One of the most important things in creating a picture selection is remembering to save and name them. Therefore nothing stands in the way of further work with the selection.

It is best suited …

  • If several clients should select pictures. You have shared the picdrop gallery link with several clients and they should each give their assessment of the pictures. Each picture can be selected several times.

  • To set several selections for different purposes. An endless number of selections can be created in a gallery do not affect the overall gallery. However, the selections should then be named accordingly, so that you can identify them to the respective client or purpose.

Pro Tip #2: Selections can be moved and copied to a different gallery with just a few clicks.

  • To finalize a selection. By creating a selection your clients can easily tell you which files are for final editing or go to print.

It is not suitable …

  • As a step by step selection. However, the color markings and their filter options are simply clearer and intuitively understandable for your clients due to the color scheme.

  • For real-time coordination with your client. In order to make arrangements with your client in real time, the selection tool is a bit cumbersome, better to use the color flags.

Pro Tip #3: With the Shift key held down, you can click the left mouse button anywhere in the voting mode and draw a blue selection frame. Any file inside the frame will automatically end up in your selection bar at the bottom. More shortcuts can be found here.

Why shouldn't both be activated at the same time?

In general, we recommend to enable only one of them (either color flags or selections) per gallery for your clients. This prevents misunderstandings and confusion when using picdrop.

In conclusion, the color flags should be used as temporary markers. Selections are saved file sets that you can recall at any time to continue working in the gallery.

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How can I rename a color flag?

In the default settings, the color flags in your picdrop account are named after their color. The green color flag is simply called: green. 

Starting with the Pro plan, you can customize the color flags to fit your own workflow and make it perfectly clear to your clients what a color flag means: to do this, you can change the name of the color in the Color flags section of your Default Gallery Settings.

A possible version could look like this:

color flags renamed to fit workflow in picdrop

Please do not forget to save the new names for your color flags.

The name you assign to your color flags will then be displayed to you and your clients on every file that has that color flag.

picdrop gallery with renamed color flags

Please note: Renaming your color flags will affect all color flags in your picdrop account. Even existing color flags in previous galleries will be labeled with the new name after saving. 

You don't want to use all four color flags? You only want to activate some of them? This is also possible! You can find more information here.

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How do I hide individual color flags in my account?

In the default settings for your picdrop account there are four color flags: red, orange, green and black / final. 

If you want to use color flags in your workflow, e.g. only for a simple YES or NO for individual files, you can always deactivate those colors you don't need in the gallery preferences:

color flags hidden and renamed

Uncheck the blue checkbox in front of the color flag, like done in the screenshot for "Orange" and "Final". It will then no longer be displayed in all your galleries (including existing ones).

Don't worry: if you have accidentally hidden a color flag, you can of course re-activate it. All files that already had this color flag will keep this color flag. 

You want to change the names of the color flags like in the screenshot? You can find the instructions here.

By the way, you can use the function for hiding individual color flags - just like Presentation Mode - starting with the Pro plan.

PS: The red color flag cannot be deactivated. It is needed so that your clients can hide red marked files in Presentation Mode. You can find out how to do this here.

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How do I download images to an iPad or iPhone? (iOS)

Unfortunately, storing files on Apple mobile devices is not as easy as it is on Android devices. Unfortunately, we have no influence on that. But we want to make it as easy as possible for you and your clients with this guide. Basically, we recommend downloading rather on PC/Macs and not necessarily on mobile devices because our preview function in the galleries on mobile devices is good enough and it makes no difference for your clients if they have downloaded the pictures or not, as long as their mobile device is online and you leave the gallery online for them.

Option 1: Save a single file

1. open the file in the gallery

2. click on the download button

Screenshot Download Button iOS

3. the download screen opens and tells you what's next

Screenshot download dialogue iOS

4. tap and hold to save it (Haptic Touch) and then press "Add to Photos".

The file is now automatically saved in your "Photos app". You can then find and open it at any time using the Photos app.

Screenshot download iOS add to photos app

Option 2: Save all files of a gallery as ZIP

1. open the gallery

2. click on the 3 dots in the bottom right corner and choose "Download all files as ZIP"

Screenshot download on iOS ZIP download

or choose "Download all files" in the client view

Screenshot download on iOS download all images from client view

3. confirm the ZIP download in the pop-up menue

4. go to the Downloads folder in the Files app on your Apple device.

  1. Open the downloaded zip file with one click. In the same place, a folder will now open containing all the downloaded files.

  2. Open this folder and click the Select button - you can now select all the files and save them from the Files app to the Photos app.

(These steps apply for all downloads with devices that use iOS 13 or later versions. For all previous iOS versions, the following note still applies:

after downloading, your files contain a ZIP file. For further processing a ZIP file you or your client need an appropriate app to unpack the files into the Photos app. Winzip is a free tool, which we recommend :-)

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How do I change the default sharing text to send my galleries?

If you want to send a gallery to your clients, you can either copy & paste the link to the gallery and send it via any channel. Or you can send a mail using the "Send" button within the gallery. Here picdrop gives you a default general text, which fits every situation, but doesn't look very individual.

If you would like to make this text more personal, you can adjust it in the account settings. Open the part "Your sharing templates" and click on "Create new template".

There you will see the standard text in an editor. In this editor you can customize the mail as you like and save it under a name. Beside the (only visible for you) name of the template and the subject the e-mail is divided into 4 areas:

  • Greeting and beginning of the message

  • Note to the gallery password

  • Note on the PIN in the presentation mode

  • End of the mail and farewell

You can freely edit points 1 and 4 and be creative. It is important that you do not forget to insert the placeholder for the gallery link. All placeholders are already included in our template. However, if you have deleted them and want to insert them again afterwards, you can place them again in the text at any time using the "Insert placeholders" function. Make sure that the placeholders for the "Password" and the "PIN" end up in the respective areas 2 and 3.

You can also freely edit the already mentioned areas 2 and 3.

But: It is important to know that these areas are only inserted into your mail when the respective function is active in the gallery to be sent. The sentence "The password is "password123". (without quotation marks)" is only inserted if a password is active in the gallery. This ensures that you will never forget to send the password for a gallery. picdrop takes care about it for you. The same applies to the PIN to switch to the Edit Mode. So it doesn't make sense to put these topics in item 1 or 4. Just keep them separate and leave the rest to picdrop.

Of course you can create as many templates as you want. Afterwards you can open your templates in the "Share" area of each gallery with one click and save a lot of work with each gallery you send out. When sending, you can then decide whether you want to send the mail via your own mail program or via picdrop.

This function can be used from the Pro plan onwards.

Please note that many mail programs have a maximum character limit and these limits vary quite a bit. The length of the mail usually consists of recipient, subject and body. If your sharing template does not open in your mail program, it is possible that your template is too long - please shorten your sharing template text in this case.

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How can I protect my images with watermarks?

In your account settings ("Your watermarks") you can upload your logo or other graphics and create multiple watermarks with just a few clicks. You can set the place for the watermark and adjust its size and opacity to your needs.

Don’t forget to "Save & Close" your new watermark settings.
To apply watermarks to all the images in a gallery just navigate to the gallery settings of each gallery. You can activate your watermarks in the "Security" section of your gallery settings.
After you hit "Apply Changes" wait for a few seconds to see the watermarks appear on each preview image in your gallery. It couldn't be easier.

Note: the watermarks will “only” protect the thumbnails and previews in picdrop, so your clients can’t take screenshots or steal the pictures in other ways. If you activate the download of the original images at the same time, these will not be protected by watermarks because picdrop will never modify your originally uploaded images.

Find a German introduction video to our watermarks here:

Click here to display this video from Youtube. This will load and transfer data from Youtube. For details, please check our Privacy Policy.

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Which keyboard shortcuts does picdrop support?

With picdrop you can also use shortcuts. This saves you a lot of time and it is also much easier for your clients to make a selection quickly. Here are the most important shortcuts and key combinations:

When files are open

You can use these keyboard shortcuts in the large image view:

Space Bar Next File
0 Remove file marker
1 Mark file red
2 Mark file orange
3 Mark file green
4 Mark file as final
S Add file to selection
D Download file
M Magnifier
Tab Fullscreen
R + Enter Delete file

Continuously pressing Shift or Alt and cursor keys (left and right), displays the files one after the other without animation.

In the gallery overview

In the overview of all files within a gallery, you can use the following keyboard shortcuts if you hover your mouse over a file at the same time without clicking on it.

1 Mark file in red
2 Mark file in orange
3 Mark file in green
4 Mark file as final
Spacebar Show file info
S Add file to selection
D Download files
Cmd + A Add all currently displayed files to selection
Cmd + D Deselect all currently selected files

Please note, the mouse is not used for selecting/deselecting all files (last two shortcuts).

In combination with the left mouse button

Shift select files
alt deselect files

With the Shift key held down, you can click the left mouse button anywhere in the voting mode and draw a blue selection frame. Any file inside the frame will automatically end up in your selection bar at the bottom.

With the alt key pressed, you can draw a red frame with the mouse, which works the other way around: all files in the red frame are removed from the current selection at the bottom of the screen.

how to select multiple files in picdrop
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How do I rename a gallery?

There are several ways to rename a gallery:

  • Open the gallery and click on the three dots right next to the gallery name on the left side of the screen. Click on "rename".
  • In the gallery overview (listing A-Z) move your mouse over one of the gallery previews on the right. Three dots will appear on the lower left side of the gallery. Chosse "rename" in this menu.
  • On the left side of your gallery overview, you will find a list of all your galleries. Hover above a gallery namen with your mose and the same three dots will appear. Simply clicke on "rename".

Please note that renaming a gallery will not change the external link of your gallery. If you want to change the external link you can find all the options in the gallery settings in the Security tab. You can find all the details here: The gallery settings in detail.

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How do I delete a gallery?

There are four ways to delete a gallery:

  1. Open the corresponding gallery and click on the three dots in the upper left next to the gallery name. There click on "delete".
  2. In the gallery overview (listing A-Z), move your mouse over the name of the gallery and click on the three dots in the upper left corner next to the gallery name. Then select "delete".
  3. On the right side of your gallery overview, you will find the same three dots at each gallery, if you move the mouse over the gallery. There, too, simply select "delete".
  4. Finally, you can, as always, login into your picdrop account with your FTP program and delete the gallery there.
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How do I change the gallery image?

What are gallery images?

Each gallery you create in picdrop can have a gallery image.

You see the gallery image as an icon for the gallery – just like a cover page.

Where are gallery images displayed? Who can see them?

You are logged in as admin in your picdrop account.

Then you can see the gallery images here:

  • for each gallery in your gallery overview
  • for all sub-galleries within a gallery
gallery images in picdrop’s dashboard

In a gallery that contains subgalleries, visitors will see the gallery images for those subgalleries.

It looks like this for your customers:

gallery images for sub-galleries in picdrop

Do you work with client logins?

Then your customers will also see the gallery images in their personal gallery overview after they have entered their access code.

How is the gallery image set automatically?

We always take the first image loaded into the gallery and automatically set it as the gallery image for you.

Galleries that do not contain images therefore do not get an automatic gallery image. They will be displayed with a folder icon instead.

This happens e.g. with galleries that you use for better organization and that do not contain any images themselves, but only sub-galleries.

gallery image folder icon

How can I change the gallery image?

You can set the gallery image yourself for each gallery – this means you overwrite the automatically created gallery image or you replace the folder icon for empty galleries with a better fitting image!

You can change the gallery image in these places:

01 - Directly in the gallery

Click on the three dots at the bottom of the desired image – select "Set as gallery image", confirm with the green Save button, done!

In the same menu you can also click on "Upload image" and set an image from your computer directly as a gallery image. You don't have to upload the image to the gallery.

As a gallery image you can use a picture that is not in the gallery itself.

gallery image uploaded

02 - In the gallery overview

In your gallery overview, click on the three dots at the bottom right of a gallery or next to the gallery name and select "Set gallery image". You can now upload an image from your hard drive as a gallery image – you don't have to upload the image to the gallery to do this.

If you want to use an image that is already in the gallery as a gallery image, see the description above at 01.

One more tip:

In the menu with the three dots of the gallery you can also delete an already existing gallery image – then the folder icon or the automatically set gallery image will be displayed again.

Can I change the crop for my gallery image?

We automatically choose a section directly from the center of the image for the gallery image. With a little trick you can create the exact fitting image and upload it as gallery image:

Export from Lightroom (or any other program) an image with a crop in 16:9 format and at least 800px width - upload it as gallery image for your gallery directly from your computer. This way it will fit perfectly into the frame for the gallery image!

Of course, this does not only work with photos: You can also upload your own designs, lettering, etc. as JPG or PNG and use them as gallery images!

individually styled gallery images
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How do I delete multiple images at once?

To delete multiple files at once, select the files and click on the delete icon in the lower right corner.

To select multiple files at once, press Shift, click the left mouse button and draw a blue selection frame anywhere in edit mode. Any file that is inside the frame will automatically go into your selection. The files in the selection can then be deleted with one click.

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How can I change the order of my sub-galleries in the menu?

Specifically for weddings and other events that have a time schedule, it makes sense to sort the sub-galleries in a specific order. To set this order, open the parent gallery in which the sub-galleries are located and click on the three items next to the gallery name in the side menu on the left. Select "Sort Sub-Galleries" and change the mode from "Sort Alphabetically" to "Sort Manually". Now you can set the order freely by drag & drop.

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Which link can be used to access my galleries externally?

The galleries in your picdrop account can be either private or externally available.

Private galleries

If you set a gallery to private, this gallery will only be visible to you as the owner of the picdrop account when you are logged in.

… or externally available galleries

If you set the gallery to be available externally (and this will be true in most cases, because you want your customers to be able to see their galleries), then we will always automatically create a randomly generated link for each gallery. This link consists of a random combination of numbers and letters.

For example, an externally available link may look like this: https://www.picdrop.com/username/sKdzPJbtGD

You would rather use a custom link for your gallery?

No problem - you can change the randomly generated link for a gallery at any time!

Just type the desired name into the field for the custom link. Save the custom link with the button Apply Changes and from now on the gallery is only accessible via this custom link.

This is how a custom link can look like: https://www.picdrop.com/username/2021-12-XMAS-Shooting-outdoor

You can use the button Insert gallery path as custom link, which you will find directly below the field for the custom link, to automatically insert the name or the entire path to your gallery as a custom link.

ATTENTION The simpler the structure of your custom link, the higher the probability that third parties can get access to your galleries by mere guessing of the link.

That is why we advise you to use only the automatically created, randomly generated links for your galleries.

If you do decide to use custom links, please always use a password for your galleries so that no one can get into your gallery by simply guessing the gallery link.

Where can I find the link for a gallery?

You can find the current gallery link in three places:

  • via the send button at the very top of the gallery

  • in the gallery settings in the section labeled Security

  • in the address bar of your browser

If you have set a password for the gallery, you will find it in the gallery settings or via the send button!

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How do I change the order of my images & videos?

You can define the criteria by which your files are sorted and grouped in each gallery. You can do this in the gallery settings under "Genera Settingsl".

how to sort and group files in a picdrop gallery

You can sort your files by the following criteria:

  • File name
  • Capture time
  • Time of upload
  • File size
  • Image dimensions

In order to be able to sort images according to the time they were taken, this information must be stored in the Exif data of your images.

You can also group files in your gallery. They will then be displayed in the gallery in individual sections. 

You can group your files by these attributes:

  • Color flag
  • File type

For example, all files marked with the green color flag will be displayed in a separate section. Within this section they will be sorted according to your desired settings. 


Each sorting and grouping can also be displayed in reverse order (e.g. files sorted by file name from Z to A instead of from A to Z) by activating "Reverse order".

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How do I filter color-coded images in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?

You've probably seen how to filter out your clients' image selections in Lightroom, Capture One, Photo Mechanic, Finder, and Explorer. The whole thing is not only possible with image selections but also with all color-coded images.

Many image editing programs allow you to use the file search to display exactly the images of an image selection you or your clients made in picdrop. This saves you the trouble of searching for each individual file. Here we show you how to do it:

Copy the filter text to your clipboard

Filter out all images with the desired color flags using the filter function on the left side. Now you see only the images with the desired color flag.

Click on "select all images" (bottom left) or use the keycombination of cmd-A or Ctrl-A to select all currently displayed images.

You have now created a selection that you can use to filter out the images locally on your mac / PC.

Click on the "Export Selection" icon in the selection, bottom right. There you will find various options to filter the selection in Lightroom, Capture One etc.

Optionally, you can save this selection permanently in picdrop to make it easier to find it again later.

Once you have copied the list of filenames to your clipboard, please continue on your computer in your tool of choice:

Filtering the images in Lightroom Classic

  • Open the folder of the shooting in Lightroom’s Library mode.
  • Press the "<" key (to the left of the Z) to display the filters at the top.
  • Select the "Text" category there.
  • Select "Filename" and "Contains" from the drop-down menus.
  • Paste the filenames from your clipboard into the search field.
  • Now you will only see the images you have saved in the selection.

You can now save the filtered images in a new collection or mark them with stars / colors for your further workflow.

Filtering the images in Capture One

In Capture One, you can search for your images in multiple places using the exported folter text. To do this, open a folder or collection in Capture One with the images you want to filter. Then you have three options:

1st option: Search in Browser

  • Press cmd-F or ctrl-F to open the search in the browser. 
  • Paste the text from the clipboard directly next to the magnifying glass. 
  • The images you searched for will be displayed in the browser.

2nd option: Filter-tool

  • Open the Filter tool in the toolbar.
  • Paste the text from the clipboard next to the magnifying glass. 
  • Only the searched images will be displayed in the browser.

3rd option: Select by file name list

  • Open in the menu bar the item Select > Select by > File name list ...
  • Paste the text from the clipboard into the search field. 
  • Select "Space" as separator under the search field and "Ignore file extension".
  • Click OK. 
  • Only the searched images will be displayed in the browser.

Done! You can now save the displayed images as your own collection or mark them with a color / stars.

Filtering the images in Photo Mechanic

Open the corresponding project folder in Photo Mechanic.

Paste the filter text from your clipboard into the search box (via Edit > Find... menu or cmd-F on Mac or Ctrl-F on Windows) and set the following search options:

  • Find: Any of the words

  • In: All items

  • Searching: Filenames

After clicking "Find" in the lower right corner, Photo Mechanic will now select all photos of your choice from picdrop and you can continue working with them.

Please note that the search in the upper left corner of Photo Mechanic ("Search my Mac") cannot be used for these steps.

Filtering your images in macOS Finder and Windows Explorer

  • Open the folder containing your images

  • Click into the regular search field

  • Copy the list of filenames into the search field

  • You will now only see the images that were previously saved in the selection.

Please note that the filter text in Explorer can only hold a maximum of 259 characters.

The filter text in Finder is limited to 2048 characters or 99 files.

Link to this entry

How do I filter selections in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?

Many image editing programs allow you to use the file search to display exactly the files of a selection you or your clients made in picdrop. This saves you the trouble of searching for each individual file. Here we show you how to do it:

Copy the filter text to your clipboard

Open the selection in the gallery that you want to filter out on your computer. Or mark the files with the selection tool (blue plus sign in the overview of your gallery).

Click on the "Export selection" icon in the selection, bottom right. There you will find the various possibilities to filter out the selection in Lightroom or in your Finder/Explorer etc.

Copy the corresponding file list / filter text to your clipboard.

Now continue on your computer in the program of your choice:

Filtering the files in Lightroom Classic

  • Open the folder of the shooting in Lightroom’s Library mode.
  • Press the "<" key (to the left of the Z) to display the filters at the top.
  • Select the "Text" category there.
  • Select "Filename" and "Contains" from the drop-down menus.
  • Paste the filenames from your clipboard into the search field.
  • Now you will only see the files you have saved in the selection.

You can now save the filtered files in a new collection or mark them with stars / colors for your further workflow.

Filtering the files in Capture One

In Capture One, you can search for your files in multiple places using the exported folter text. To do this, open a folder or collection in Capture One with the files you want to filter. Then you have three options:

1st option: Search in Browser

  • Press cmd-F or ctrl-F to open the search in the browser. 
  • Paste the text from the clipboard directly next to the magnifying glass. 
  • The files you searched for will be displayed in the browser.

2nd option: Filters tool

  • Open the Filters tool in the toolbar.
  • Paste the text from the clipboard next to the magnifying glass. 
  • Only the searched files will be displayed in the browser.

3rd option: Select by file name list

  • Open in the menu bar the item Select > Select by > File name list ...
  • Paste the text from the clipboard into the search field. 
  • Select "Space" as separator under the search field and "Ignore file extension".
  • Click OK. 
  • Only the searched files will be displayed in the browser.

Done! You can now save the displayed files as your own collection or mark them with a color / stars.

Filtering the files in Photo Mechanic

Open the corresponding project folder in Photo Mechanic.

Paste the filter text from your clipboard into the search box (via Edit > Find... menu or cmd-F on Mac or Ctrl-F on Windows) and set the following search options:

  • Find: Any of the words

  • In: All items

  • Searching: Filenames

After clicking "Find" in the lower right corner, Photo Mechanic will now select all files of your choice from picdrop and you can continue working with them.

Please note that the search in the upper left corner of Photo Mechanic ("Search my Mac") cannot be used for these steps.

Filtering your files in macOS Finder and Windows Explorer

  • Open the folder containing your files

  • Click into the regular search field

  • Copy the list of filenames into the search field

  • You will now only see the files that were previously saved in the selection.

Please note that the filter text in Explorer can only hold a maximum of 259 characters.

The filter text in Finder is limited to 2048 characters or 99 files.

Link to this entry

How to copy or move files to another gallery?

You can easily move or copy files from their current gallery to another gallery in picdrop.

This is a step by step guide on how to do this.

First select the files you want to move or copy. To do so, click on the blue plus sign that appears in the upper left corner of the file when hovering the mouse over it.

Screenshot start selection with blue Plus

Pro tipp: You can also quickly select any number of files to copy or move from a saved selection or any filter set in the filter bar.

When you have selected all files, click on the Move / Copy icon located in the export bar at the bottom of the screen.

Screenshot Move/Copy icon

In the opening menu you can now choose whether you want to move or copy the files.

Select the desired target gallery in the list of your galleries or simply create a new gallery in the lower left corner.

Screenshot of chosing a target for the Move/Copy task

Confirm the selected action with the button at the bottom right.

The success message shows you that all files have been copied or moved.

Screenshot of success message after moving/copying and switch to target gallery

With a click on the button "Go to target gallery" you will be taken directly to the target gallery.

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The picdrop contact sheet

We have included this feature of analogue photography in picdrop, so that every photographer has the possibility to save a contact sheet of his or her galleries from within picdrop. There, e.g. printed out, notes can also be entered by hand.

Contact sheet english

What is a contact sheet used for?

A contact sheet is a great way to compare, evaluate and get an overview of your images - exactly because the images are shown in a small size and all together.

On the contact sheet you have all images of the gallery at a glance and can also choose whether the color markings, comments and selections from picdrop should be directly visible.

contact sheet parameters

The contact sheet always contains all images of your gallery, as already in analogue times the whole film roll was content of the contact sheet.

How do I create a contact sheet in picdrop?

You can create a contact sheet in every gallery by clicking on "print contact sheet" in the gallery menu...

contact sheet in gallery

... and then either print it, or save it as PDF with the help of the system dialogue.

print contact sheet
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How and when will I be informed about new color flags?

If your client adds new color flags to your files or changes or removes existing ones, you will always receive an email. All new color flags or changes to existing color flags are listed in this mail. Existing color flags that have not changed are not listed there. You can view them at any time in the gallery. The email is always sent 5 minutes after the last color flag was changed.

If you no longer want to receive these emails anymore, you can deactivate them in the notifications section of your account settings.

Link to this entry

How do I upload images directly from Photo Mechanic?

There are multiple ways to upload images to picdrop when working with Photo Mechanic.

Export to your hard drive – drag and drop to picdrop

Export the images from Photo Mechanic to your hard disk and upload them from there via drag and drop in your browser.

Drag and drop directly from Photo Mechanic

You can upload images directly from Photo Mechnanic to picdrop. Simply select alls the images and drag and drop them from Photo Mechanic to the gallery in your browser.

FTP upload from Photo Mechanic

Attention – FTP upload is only available for picdrop accounts registered before June 2022

it is also possible to upload images directly from Photo Mechanic to picdrop. picdrop supports direct upload via FTP and thus all programs that offer an FTP upload.

Here are the necessary steps for a successful upload:

1. Select the images to upload

2. Click on "File" - "Upload...." or "FTP Photos as..."

3. Select "SFTP" as uploader and set all necessary file preferences.

4. Click on "Connections..." and set up your connection here. All the necessary details can be found here.

5. Close the connection and click on "Send" in the lower right corner of the main window.

6. Watch how your pictures are uploaded.

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How do I switch between mobile and desktop view on smartphone, iPhone, iPad, Tablet?

Every smartphone and tablet should automatically display the better, mobile version. To switch to the mobile version, tap on the white menu at the bottom right. There you can switch to the desktop view. If you want to switch back from the desktop view, you will find a corresponding option above the gallery.

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Account & Password

Can I create multiple accounts with the same email address and how can I switch between accounts?

Yes - You can create multiple picdrop accounts with one email address.

Just log in to your existing picdrop account and create a new account in the account settings, in the area "Accounts" via the button ("Create new account").

screenshot account settings of creating another picdrop account with the same email address

If you log in again with your known login data after that, we will always ask you which of your accounts you want to access.

While you are logged in, you can switch between your accounts via the menu in the upper right corner or in your account preferences without having to log in and out.

Easy as that!

Please note
It's currently not possible to use two or more accounts with one email address AND still have FTP access.
By creating a second account with the same email address you will lose FTP access to all your accounts. Please only use this function if you don't need the FTP access.

You have already created a second account and lost FTP access?
To regain FTP access for your main account please delete all additional accounts. This automatically restores FTP access for your main account.

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I forgot my password

Not to worry, we all know that...

Below the login form on your account page just click on "Forgot password?" and have a new password sent to you.

Doesn't work either?
Write us an email at hello@picdrop.com and we will take care of it.

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How can I change my account name?

You can change your account name at any time in your account settings.

Please note that with a new account name all old gallery links you have already sent to your clients will become invalid. Clients who should still have access to their galleries need new links after renaming.

 

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I want to delete my account.

Too bad! In the bottom left corner of your account settings, you will find the option: "Delete account". After another click, your account including all pictures will be deleted and you will never hear from us again.

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Tips & Tricks

How can I rename a color flag?

In the default settings, the color flags in your picdrop account are named after their color. The green color flag is simply called: green. 

Starting with the Pro plan, you can customize the color flags to fit your own workflow and make it perfectly clear to your clients what a color flag means: to do this, you can change the name of the color in the Color flags section of your Default Gallery Settings.

A possible version could look like this:

color flags renamed to fit workflow in picdrop

Please do not forget to save the new names for your color flags.

The name you assign to your color flags will then be displayed to you and your clients on every file that has that color flag.

picdrop gallery with renamed color flags

Please note: Renaming your color flags will affect all color flags in your picdrop account. Even existing color flags in previous galleries will be labeled with the new name after saving. 

You don't want to use all four color flags? You only want to activate some of them? This is also possible! You can find more information here.

Link to this entry

How do I hide individual color flags in my account?

In the default settings for your picdrop account there are four color flags: red, orange, green and black / final. 

If you want to use color flags in your workflow, e.g. only for a simple YES or NO for individual files, you can always deactivate those colors you don't need in the gallery preferences:

color flags hidden and renamed

Uncheck the blue checkbox in front of the color flag, like done in the screenshot for "Orange" and "Final". It will then no longer be displayed in all your galleries (including existing ones).

Don't worry: if you have accidentally hidden a color flag, you can of course re-activate it. All files that already had this color flag will keep this color flag. 

You want to change the names of the color flags like in the screenshot? You can find the instructions here.

By the way, you can use the function for hiding individual color flags - just like Presentation Mode - starting with the Pro plan.

PS: The red color flag cannot be deactivated. It is needed so that your clients can hide red marked files in Presentation Mode. You can find out how to do this here.

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How do I change the gallery image?

What are gallery images?

Each gallery you create in picdrop can have a gallery image.

You see the gallery image as an icon for the gallery – just like a cover page.

Where are gallery images displayed? Who can see them?

You are logged in as admin in your picdrop account.

Then you can see the gallery images here:

  • for each gallery in your gallery overview
  • for all sub-galleries within a gallery
gallery images in picdrop’s dashboard

In a gallery that contains subgalleries, visitors will see the gallery images for those subgalleries.

It looks like this for your customers:

gallery images for sub-galleries in picdrop

Do you work with client logins?

Then your customers will also see the gallery images in their personal gallery overview after they have entered their access code.

How is the gallery image set automatically?

We always take the first image loaded into the gallery and automatically set it as the gallery image for you.

Galleries that do not contain images therefore do not get an automatic gallery image. They will be displayed with a folder icon instead.

This happens e.g. with galleries that you use for better organization and that do not contain any images themselves, but only sub-galleries.

gallery image folder icon

How can I change the gallery image?

You can set the gallery image yourself for each gallery – this means you overwrite the automatically created gallery image or you replace the folder icon for empty galleries with a better fitting image!

You can change the gallery image in these places:

01 - Directly in the gallery

Click on the three dots at the bottom of the desired image – select "Set as gallery image", confirm with the green Save button, done!

In the same menu you can also click on "Upload image" and set an image from your computer directly as a gallery image. You don't have to upload the image to the gallery.

As a gallery image you can use a picture that is not in the gallery itself.

gallery image uploaded

02 - In the gallery overview

In your gallery overview, click on the three dots at the bottom right of a gallery or next to the gallery name and select "Set gallery image". You can now upload an image from your hard drive as a gallery image – you don't have to upload the image to the gallery to do this.

If you want to use an image that is already in the gallery as a gallery image, see the description above at 01.

One more tip:

In the menu with the three dots of the gallery you can also delete an already existing gallery image – then the folder icon or the automatically set gallery image will be displayed again.

Can I change the crop for my gallery image?

We automatically choose a section directly from the center of the image for the gallery image. With a little trick you can create the exact fitting image and upload it as gallery image:

Export from Lightroom (or any other program) an image with a crop in 16:9 format and at least 800px width - upload it as gallery image for your gallery directly from your computer. This way it will fit perfectly into the frame for the gallery image!

Of course, this does not only work with photos: You can also upload your own designs, lettering, etc. as JPG or PNG and use them as gallery images!

individually styled gallery images
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How can I download videos on my iPhone or iPad?

Here we show you how you or your customers can download a video from a picdrop gallery if they use an iPad or an iPhone.

Although we recommend downloading via Mac/PC, this is the best way to do it on an iOS device in Safari:

  • tap on the video in the gallery.

  • tap on "Download"

  • confirm the download in the iOS prompt

  • you will find the video in your browser's downloads (the blue arrow at the bottom left)

  • If you've gotten this far, you've already saved the video on your device.

If you're wondering why it's not showing up in your "Photos" app yet, iOS saves your video in the "Files" app first.

But don't worry, you can drop it directly into your "Photos" app from Safari:

  • tap the blue arrow in the browser, then tap "Downloads"

  • go to the video in the download list

  • tap on the "Share" button at the bottom left and select "Save Video"

  • yay! The video is now in your "Photos" app

You can also find a click sequence video illustrating the steps above here:

Link to this entry

How to copy or move files to another gallery?

You can easily move or copy files from their current gallery to another gallery in picdrop.

This is a step by step guide on how to do this.

First select the files you want to move or copy. To do so, click on the blue plus sign that appears in the upper left corner of the file when hovering the mouse over it.

Screenshot start selection with blue Plus

Pro tipp: You can also quickly select any number of files to copy or move from a saved selection or any filter set in the filter bar.

When you have selected all files, click on the Move / Copy icon located in the export bar at the bottom of the screen.

Screenshot Move/Copy icon

In the opening menu you can now choose whether you want to move or copy the files.

Select the desired target gallery in the list of your galleries or simply create a new gallery in the lower left corner.

Screenshot of chosing a target for the Move/Copy task

Confirm the selected action with the button at the bottom right.

The success message shows you that all files have been copied or moved.

Screenshot of success message after moving/copying and switch to target gallery

With a click on the button "Go to target gallery" you will be taken directly to the target gallery.

Link to this entry

The picdrop contact sheet

We have included this feature of analogue photography in picdrop, so that every photographer has the possibility to save a contact sheet of his or her galleries from within picdrop. There, e.g. printed out, notes can also be entered by hand.

Contact sheet english

What is a contact sheet used for?

A contact sheet is a great way to compare, evaluate and get an overview of your images - exactly because the images are shown in a small size and all together.

On the contact sheet you have all images of the gallery at a glance and can also choose whether the color markings, comments and selections from picdrop should be directly visible.

contact sheet parameters

The contact sheet always contains all images of your gallery, as already in analogue times the whole film roll was content of the contact sheet.

How do I create a contact sheet in picdrop?

You can create a contact sheet in every gallery by clicking on "print contact sheet" in the gallery menu...

contact sheet in gallery

... and then either print it, or save it as PDF with the help of the system dialogue.

print contact sheet
Link to this entry

Take pictures directly from a camera into picdrop

ATTENTION

This workflow requires an FTP connection to you picdrop account. You can only use FTP connections with accounts that were created before June 2022.

______

With picdrop it is possible to upload your pictures to picdrop while taking pictures or directly from the camera - without the detour via PC or other devices. This is especially practical if you are looking for speed, as in sports or event shootings, or if your client does not want to be personally present at the shooting but still wants to be there live. There are no limits to your imagination.

This article explains how to technically implement the upload to picdrop. Please note that you need a camera with FTP upload capability for this option. All major manufacturers now offer this function, but it is not installed in every model. Some models also require additional FTP devices or battery handles with built-in FTP function. Please check with your dealer, read your camera's manual or ask Google about your camera's capabilities.

Basics:

picdrop is completely folder-based. This is exactly the way you know it from the folders on your computer. You can retrieve this folder structure with picdrop in your browser or via FTP. Via exactly this FTP channel you can create folders, upload images, move them etc.... This is practical for large amounts of data or when no browser is available.

Above all, however, it is also practical, since some cameras also use this FTP interface. So you need to find out how to activate the FTP upload in your own camera and set it up for personal picdrop access. We have written down instructions for the most common manufacturers: NikonCanon, and Sony. In the following, you will find further tips for practical work in everyday life.

Nikon: Set up FTP upload

Connect the camera to your picdrop:

  • Open the camera settings

  • Select the Connection Wizard

  • Select FTP upload

  • Enter "PicDrop" as network profile name

  • Find the WLAN you want to use and enter the access data. Select "Automatic IP address" and click "OK".

  • Enter your FTP access data. You can find them here at any time:

    • Type: SFTP

    • Server: ftp.picdrop.com

    • User ID: Your picdrop username

    • Password: Your picdrop password

    • Port 22 for sFTP, port 21 for FTP

  • Enter the folder name in which you want the images to end up. Never select the option "Home Folder" here, because pictures in the Home Folder are completely ignored and deleted by picdrop.

  • Pictures are then automatically uploaded to picdrop

Canon: Set up FTP upload

Instructions for Canon cameras will be added shortly. But until then we recommend this very good video: (English)

https://www.youtube.com/embed/zCvPoUy8V3Y

Sony: Set up FTP upload

Our friend and professional photographer, Steffen Böttcher, describes very well (but in German!) in his blog how he uploads pictures directly from his camera to picdrop. Thanks, Steffen! An instruction from us will follow shortly.

More Tips: 

  • Find check beforehand whether there is good wifi connection at the location of your shooting and if you are allowed to use it. Your camera must always be online to upload.

  • Alternatively, set up your own wifi with your smartphone or a mobile hotspot device to be more independent of third parties. The choice of the right device and the right provider is crucial and depends on your location. Although cheaper network operators in large cities are often just as fast and good as expensive ones, in rural areas they often travel at an edge speed.

  • Book the often inexpensive "24-hour unlimited surfing" options offered by telecommunications providers during a shooting to set up a hotspot with your mobile phone and upload your pictures without a limit. Deutsche Telekom offers "unlimited data volume" for EUR 4.95 per day - a price that your clients will certainly be happy to pay for the service.

Link to this entry

picdrop for Advanced Users

What exactly are client logins and when are they useful?

Do you work with the same clients over and over again?

Then you (or your clients) surely have been in the situation to pick out the exact link that belongs to the current shoot from a long list of gallery links.

This is much easier with a client login

With a client login, you give these clients a place where they can find all their galleries at any time with just one login code - no more saving individual gallery links.

Here we explain exactly how to create a new client login and how to add individual galleries to the client login.

And how does the client login work for my clients?

Your clients will receive their individual access code from you. They enter this access code on the start page of your picdrop account at picdrop.com/your-username.

After clicking on "Login" your customers will see a personal dashboard page listing all the galleries you have shared with them.

Gallery dashboard of a client login in picdrop

What else can client logins be used for?

Of course, you can use a client login in a completely different way. For example, create a client login to which you add all your portfolio galleries with a specific theme. Then you just send the appropriate access code to potential buyers. Or do you regularly sell your images or licenses for your images? Then you can, combine all your galleries that you offer for licensing in one client login.

Do I have to use client logins?

No, of course not! The client logins are just an additional way for you to deliver your galleries.

If you and your clients work with the usual links to your picdrop galleries and the workflow works for you, you can continue to work in the same way.

Link to this entry

Can I set up multiple admin logins (e.g. for my employees or team members)?

With our business plan it is possible to work together as a team in one picdrop account.

The function you need for this is called team members.

You can find all the information about how our team members work here.

Link to this entry

How do I filter color-coded images in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?

You've probably seen how to filter out your clients' image selections in Lightroom, Capture One, Photo Mechanic, Finder, and Explorer. The whole thing is not only possible with image selections but also with all color-coded images.

Many image editing programs allow you to use the file search to display exactly the images of an image selection you or your clients made in picdrop. This saves you the trouble of searching for each individual file. Here we show you how to do it:

Copy the filter text to your clipboard

Filter out all images with the desired color flags using the filter function on the left side. Now you see only the images with the desired color flag.

Click on "select all images" (bottom left) or use the keycombination of cmd-A or Ctrl-A to select all currently displayed images.

You have now created a selection that you can use to filter out the images locally on your mac / PC.

Click on the "Export Selection" icon in the selection, bottom right. There you will find various options to filter the selection in Lightroom, Capture One etc.

Optionally, you can save this selection permanently in picdrop to make it easier to find it again later.

Once you have copied the list of filenames to your clipboard, please continue on your computer in your tool of choice:

Filtering the images in Lightroom Classic

  • Open the folder of the shooting in Lightroom’s Library mode.
  • Press the "<" key (to the left of the Z) to display the filters at the top.
  • Select the "Text" category there.
  • Select "Filename" and "Contains" from the drop-down menus.
  • Paste the filenames from your clipboard into the search field.
  • Now you will only see the images you have saved in the selection.

You can now save the filtered images in a new collection or mark them with stars / colors for your further workflow.

Filtering the images in Capture One

In Capture One, you can search for your images in multiple places using the exported folter text. To do this, open a folder or collection in Capture One with the images you want to filter. Then you have three options:

1st option: Search in Browser

  • Press cmd-F or ctrl-F to open the search in the browser. 
  • Paste the text from the clipboard directly next to the magnifying glass. 
  • The images you searched for will be displayed in the browser.

2nd option: Filter-tool

  • Open the Filter tool in the toolbar.
  • Paste the text from the clipboard next to the magnifying glass. 
  • Only the searched images will be displayed in the browser.

3rd option: Select by file name list

  • Open in the menu bar the item Select > Select by > File name list ...
  • Paste the text from the clipboard into the search field. 
  • Select "Space" as separator under the search field and "Ignore file extension".
  • Click OK. 
  • Only the searched images will be displayed in the browser.

Done! You can now save the displayed images as your own collection or mark them with a color / stars.

Filtering the images in Photo Mechanic

Open the corresponding project folder in Photo Mechanic.

Paste the filter text from your clipboard into the search box (via Edit > Find... menu or cmd-F on Mac or Ctrl-F on Windows) and set the following search options:

  • Find: Any of the words

  • In: All items

  • Searching: Filenames

After clicking "Find" in the lower right corner, Photo Mechanic will now select all photos of your choice from picdrop and you can continue working with them.

Please note that the search in the upper left corner of Photo Mechanic ("Search my Mac") cannot be used for these steps.

Filtering your images in macOS Finder and Windows Explorer

  • Open the folder containing your images

  • Click into the regular search field

  • Copy the list of filenames into the search field

  • You will now only see the images that were previously saved in the selection.

Please note that the filter text in Explorer can only hold a maximum of 259 characters.

The filter text in Finder is limited to 2048 characters or 99 files.

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How do I filter selections in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?

Many image editing programs allow you to use the file search to display exactly the files of a selection you or your clients made in picdrop. This saves you the trouble of searching for each individual file. Here we show you how to do it:

Copy the filter text to your clipboard

Open the selection in the gallery that you want to filter out on your computer. Or mark the files with the selection tool (blue plus sign in the overview of your gallery).

Click on the "Export selection" icon in the selection, bottom right. There you will find the various possibilities to filter out the selection in Lightroom or in your Finder/Explorer etc.

Copy the corresponding file list / filter text to your clipboard.

Now continue on your computer in the program of your choice:

Filtering the files in Lightroom Classic

  • Open the folder of the shooting in Lightroom’s Library mode.
  • Press the "<" key (to the left of the Z) to display the filters at the top.
  • Select the "Text" category there.
  • Select "Filename" and "Contains" from the drop-down menus.
  • Paste the filenames from your clipboard into the search field.
  • Now you will only see the files you have saved in the selection.

You can now save the filtered files in a new collection or mark them with stars / colors for your further workflow.

Filtering the files in Capture One

In Capture One, you can search for your files in multiple places using the exported folter text. To do this, open a folder or collection in Capture One with the files you want to filter. Then you have three options:

1st option: Search in Browser

  • Press cmd-F or ctrl-F to open the search in the browser. 
  • Paste the text from the clipboard directly next to the magnifying glass. 
  • The files you searched for will be displayed in the browser.

2nd option: Filters tool

  • Open the Filters tool in the toolbar.
  • Paste the text from the clipboard next to the magnifying glass. 
  • Only the searched files will be displayed in the browser.

3rd option: Select by file name list

  • Open in the menu bar the item Select > Select by > File name list ...
  • Paste the text from the clipboard into the search field. 
  • Select "Space" as separator under the search field and "Ignore file extension".
  • Click OK. 
  • Only the searched files will be displayed in the browser.

Done! You can now save the displayed files as your own collection or mark them with a color / stars.

Filtering the files in Photo Mechanic

Open the corresponding project folder in Photo Mechanic.

Paste the filter text from your clipboard into the search box (via Edit > Find... menu or cmd-F on Mac or Ctrl-F on Windows) and set the following search options:

  • Find: Any of the words

  • In: All items

  • Searching: Filenames

After clicking "Find" in the lower right corner, Photo Mechanic will now select all files of your choice from picdrop and you can continue working with them.

Please note that the search in the upper left corner of Photo Mechanic ("Search my Mac") cannot be used for these steps.

Filtering your files in macOS Finder and Windows Explorer

  • Open the folder containing your files

  • Click into the regular search field

  • Copy the list of filenames into the search field

  • You will now only see the files that were previously saved in the selection.

Please note that the filter text in Explorer can only hold a maximum of 259 characters.

The filter text in Finder is limited to 2048 characters or 99 files.

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I need more storage space. Is that possible?

Yes, of course!

If you reach the storage limit in your Pro plan or your Business plan, you can book additional storage space for your picdrop account:

In the Pro plan, you can expand your storage space at any time and as often as you like in 250 GB increments.
For each 250 GB you pay 7.99 € net per month in addition to the basic price of your Pro plan.

For your picdrop account in the Business plan, you can expand your storage space in 1 TB increments.
You pay 50,00 € net per month for each 1 TB storage expansion.

Please send us an email to hello@picdrop.com and let us know how much additional storage you need.

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The picdrop contact sheet

We have included this feature of analogue photography in picdrop, so that every photographer has the possibility to save a contact sheet of his or her galleries from within picdrop. There, e.g. printed out, notes can also be entered by hand.

Contact sheet english

What is a contact sheet used for?

A contact sheet is a great way to compare, evaluate and get an overview of your images - exactly because the images are shown in a small size and all together.

On the contact sheet you have all images of the gallery at a glance and can also choose whether the color markings, comments and selections from picdrop should be directly visible.

contact sheet parameters

The contact sheet always contains all images of your gallery, as already in analogue times the whole film roll was content of the contact sheet.

How do I create a contact sheet in picdrop?

You can create a contact sheet in every gallery by clicking on "print contact sheet" in the gallery menu...

contact sheet in gallery

... and then either print it, or save it as PDF with the help of the system dialogue.

print contact sheet
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How do I setup my FTP client?

ATTENTION

You can only use the FTP connection to your picdrop account if your picdrop account was registered before June 2022.

For accounts registered after June 2022, please use the upload directly in your browser.

______

Your FTP login data can be found in your account settings.

Setting up your FTP accounts isn’t rocket science and in most cases the same procedure. There are differences in the applications though. We compiled a list of the most common FTP clients and provide you with a step by step guide on how to set them up.

One more thing before you start: if your FTP program has problems uploading using Windows, please disable the option to run uploads in .filepart format. (Applies mainly to WinSCP/Putty)

Cyberduck (Mac)

Click on “New Connection” on the top right

Enter the following details:

  • Connection type: SFTP (SSH Connection)

  • Server: ftp.picdrop.de

  • Port: 22

  • Username: your picdrop username

  • Password: your picdrop password

Click on “Connect”

Your picdrop-account can now be found in your bookmarks and can be opened anytime.

Transmit (Mac)

Click on “Favorites”

Click the + sign on the bottom edge

Enter the following details:

  • Protocol: SFTP

  • Server: ftp.picdrop.de

  • Username: your picdrop username

  • Password: your picdrop password

Click on “Save”

Double click the just created item to connect to picdrop

Your picdrop-account can now be found in your bookmarks and can be opened anytime


Attention: When renaming and moving files and folders in Transmit there might be some issues. This is a Transmit issue, we can not solve on our. Additonally, only the latest version of Transmit is compatible with picdrop. Version 4 and older will produce an error when uploading to picdrop’s servers.

Forklift (Mac)

Click on the star in the “Favorites” menu at the top

Click the + sign on the bottom edge

Enter the following details:

  • Protocol: SFTP

  • Name: picdrop

  • Group: Favorites

  • Server: ftp.picdrop.de

  • Username: your picdrop username

  • Password: your picdrop password (please leave the field “Ask” blank)

Click on “Save”

Double click the just created item to connect to picdrop

Your picdrop-account can now be opened anytime via the “Favorites” in Forklift.

Filezilla (Windows)

Click on  “File”

Click on “Servermanager”

Click on “New Server”

Enter the following details:

  • Server: ftp.picdrop.de

  • Port: 22

  • Server Type: SFTP - SSH File Transfer Protocol

  • Logon Type: Normal

  • User: your picdrop username

  • Password: your picdrop password

Click on “Connect”

You can now use the new picdrop-login via the Server Manager.

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picdrop for Advanced Users

To learn many useful details of picdrop, we have put together a guide for advanced picdrop users. You can find it here.

Have fun exploring and trying it out!

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My Clients

How do I download images to an iPad or iPhone? (iOS)

Unfortunately, storing files on Apple mobile devices is not as easy as it is on Android devices. Unfortunately, we have no influence on that. But we want to make it as easy as possible for you and your clients with this guide. Basically, we recommend downloading rather on PC/Macs and not necessarily on mobile devices because our preview function in the galleries on mobile devices is good enough and it makes no difference for your clients if they have downloaded the pictures or not, as long as their mobile device is online and you leave the gallery online for them.

Option 1: Save a single file

1. open the file in the gallery

2. click on the download button

Screenshot Download Button iOS

3. the download screen opens and tells you what's next

Screenshot download dialogue iOS

4. tap and hold to save it (Haptic Touch) and then press "Add to Photos".

The file is now automatically saved in your "Photos app". You can then find and open it at any time using the Photos app.

Screenshot download iOS add to photos app

Option 2: Save all files of a gallery as ZIP

1. open the gallery

2. click on the 3 dots in the bottom right corner and choose "Download all files as ZIP"

Screenshot download on iOS ZIP download

or choose "Download all files" in the client view

Screenshot download on iOS download all images from client view

3. confirm the ZIP download in the pop-up menue

4. go to the Downloads folder in the Files app on your Apple device.

  1. Open the downloaded zip file with one click. In the same place, a folder will now open containing all the downloaded files.

  2. Open this folder and click the Select button - you can now select all the files and save them from the Files app to the Photos app.

(These steps apply for all downloads with devices that use iOS 13 or later versions. For all previous iOS versions, the following note still applies:

after downloading, your files contain a ZIP file. For further processing a ZIP file you or your client need an appropriate app to unpack the files into the Photos app. Winzip is a free tool, which we recommend :-)

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Do my clients need to install any software?

No.

Your clients only need Internet access and a reasonably up-to-date browser such as Firefox, Chrome or a current Internet Explorer (from version 9).

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Can I protect my galleries with a password?

Definitely. Just open "Gallery Settings", click on "Security" and define the password your client or everyone else has to enter before entering your gallery.

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How long will my galleries stay online?

As long as you want.

picdrop never interferes with your data. This means: we do not change or delete any data unless you explicitly request us to do so. All galleries remain online until you delete them yourself when you no longer need them.

This also holds true for our free plan: all your previously created galleries and all uploaded files will remain in your account. However, if the total amount of files or the number of galleries exceeds the amount included in your plan, the files or galleries can no longer be downloaded nor accessed by third parties, i.e. your clients.

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Can my clients upload their own files to my galleries?

If you want, you can also allow your clients to upload flies to your galleries.

Open the gallery (or create a new one just for this purpose) and open the Gallery Settings. Activate "Client Upload" in the "Edit Mode" tab:

Screenshot gallery settings client upload active

Then you can send your clients the link to the gallery. They can now upload their own files at any time by drag & drop or by clicking the upload button.

Can my clients delete files?

No. Only you can delete files from a gallery in your account. (The only exception is that you may also give team members the right to do so.)

Can my clients overwrite files?

Yes, as far as uploading is concerned, your clients have exactly the same possibilities as you have with this option and can therefore simply overwrite files of the same name.

Will my clients be able to download their or other files automatically?

No, If you want your clients to be able to download files again, activate "Downloads" in the gallery settings as usual.

Do I get a message if my client has uploaded files?

Yes, you will receive an email every time your client uploads files.

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How can I download videos on my iPhone or iPad?

Here we show you how you or your customers can download a video from a picdrop gallery if they use an iPad or an iPhone.

Although we recommend downloading via Mac/PC, this is the best way to do it on an iOS device in Safari:

  • tap on the video in the gallery.

  • tap on "Download"

  • confirm the download in the iOS prompt

  • you will find the video in your browser's downloads (the blue arrow at the bottom left)

  • If you've gotten this far, you've already saved the video on your device.

If you're wondering why it's not showing up in your "Photos" app yet, iOS saves your video in the "Files" app first.

But don't worry, you can drop it directly into your "Photos" app from Safari:

  • tap the blue arrow in the browser, then tap "Downloads"

  • go to the video in the download list

  • tap on the "Share" button at the bottom left and select "Save Video"

  • yay! The video is now in your "Photos" app

You can also find a click sequence video illustrating the steps above here:

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My client cannot access a gallery.

If a client only receives an error message instead of the desired gallery, this can have various reasons:

  1. The gallery no longer exists or has been renamed. Please send your client the current address.
  2. Case sensitivity is important when sending galleries. Therefore, you must pay attention to the upper and lower case of the entire address. It is best to copy the link directly and paste it into the mail to your client to avoid typos. Or you can use the "Share-function". Especially when passing addresses on the phone you should be very accurate. Tip: You can avoid such mistakes and make your life easier by consistently writing everything in small letters.
  3. Your clients' browser does not accept cookies. Please deactivate the password of the gallery concerned or ask your client to use another browser.
  4. If the gallery or the images stored in it exceed your plan the gallery will not be visible to your client. Please choose a plan that does not exceed the gallery and storage limit to make the gallery visible to your client again.
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Presentation Mode

What is the Presentation Mode?

The Presentation Mode is a view trimmed to a pure and beautiful presentation of your work. It is perfect for images and videos of weddings, events and other special occasions.

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Where can I activate the Presentation Mode?

In each gallery you will find a tab called Presentation Mode in the Gallery Settings.

To activate Presentation Mode, activate the checkbox next to Start in Presentation Mode at the top.

Your gallery will automatically start in Presentation Mode for all visitors of the link. You can see the Presentation Mode yourself by clicking on the button Client View in the upper right corner. Or you can open the link to the gallery in a new browser window where you are not logged in to your picdrop account.

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When is the best time to use the Presentation Mode?

The Presentation Mode is best suited for sharing your images and videos from weddings, events and all other moments where you need a perfect first impression and an impressive presentation of your work.

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What exactly is different when opening a gallery in presentation mode?

Your gallery is beautifully trimmed in the Presentation Mode.

The range of functions is reduced to the most necessary to avoid distraction from the most important things: your images & videos.

What remains is a pure, beautiful gallery view without annoying sidebar. With an impressive, large header image, larger preview images, horizontal navigation, large gallery title, individually colored image view and so on.

Only the download function is usable if you have enabled it in the Gallery Settings.

a picdrop gallery in presentation mode with a full screen header image
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What are the design settings in the Presentation Mode?

picdrop allows you to customize all the details of your galleries to best suit you and your clients.

With the following settings you can create your personal gallery look:

1. The opener in the Presentation Mode allows you to:

✅ select a font

✅ adjust the position and size of the gallery title

✅ set the brightness for the gallery title

✅ an alternative title for your gallery

✅ a suitable "Open gallery" button

2. for the gallery image overview in the Presentation Mode, you can adjust the following:

✅ the background color of the gallery

✅ the size of the thumbnails

✅ the spacing of the thumbnails

✅ the choice between a round or square look

All buttons in the gallery adjust automatically to your color and font selection.

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How do I change the background color in the Presentation Mode?

You can set the background color for your galleries individually for each gallery. To do this, go to the Gallery Settings and open the Presentation Mode tab.

Screenshot change background colour in presentation mode

First you decide on the brightness - bright or dark.

If you activate the "Dimmed color" option, you can use the button on the left to choose a grey background. Depending on your choice of brightness, this will be a light or a dark grey.

With the slider to the right you can choose a light coloring for your background.

If you don't activate the "Dimmed color", the background of your gallery is simply white or black.

In the small preview below you can directly see the color effect in combination with your images and videos.

At the end you save your desired color at the bottom with the button "Apply Changes".

This way you're sure to find the perfect background that makes your work look best!

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How do I change the header / opener / title in the Presentation Mode?

For each gallery you can customize how the title should look like.

First, you activate a header image for your gallery.

Then open the gallery settings, click on the tab Presentation Mode and activate it.

Then scroll down a bit in the gallery settings and you will find the settings for the opener:

Screenshot gallery settings opener in presentation mode

Here you can

  1. set an alternative title that will be displayed instead of the gallery name - you can also use emojis if you like 🥳

  2. choose the font for the title

  3. choose from three sizes for the title font

  4. choose a bright or a dark font

  5. set the position of the title on the header image

You can see all changes live on the small preview image.

All these functions enable you to find the right look for each and every client - from wedding to interior design shoots.

At the end, don't forget to save your changes by clicking the "Apply Changes" button at the bottom!

A tip: with one click on “Client View” at the top of the gallery, you can immediately see how the gallery will look for your clients when they first open it!

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How do I change the size and spacing of my previews in the Presentation Mode?

For each gallery in Presentation Mode you can choose how the thumbnails of your images and videos should be presented.

Open the gallery settings, click on the tab Presentation Mode and activate it at the top with the respective check mark.

Scroll all the way down and you will find the settings for the image previews:

Screenshot gallery settings image size and spacing in presentation mode

Here you can

  • choose from three different preview sizes (small, medium, large)

  • change the spacing between the previews (small, medium, large)

  • choose square or round corners for your previews and the whole gallery

You can see all changes live in the preview directly above the settings.

At the end, don't forget to save your changes by clicking the "Apply Changes" button at the bottom!

A tip: with a click on Client View at the top of the gallery you can immediately see how the gallery will look like for your clients once they first open it!

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How can I test the Presentation Mode myself as an admin?

After you have activated the Presentation Mode in the Gallery Settings, the gallery looks the same as before. To test the new view, click on "Client View" in the upper right corner. There the gallery will appear exactly as your client will see it when opening the gallery.

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Can my clients still create image selections, comment on images and so on when entering the gallery in presentation mode?

The Presentation Mode is used for pure presentation and download of your pictures.
If you want to give your clients more functions, you can activate the "Allow switch to edit mode" function in your "Gallery Settings".
If this point is active, your clients can switch to the usual mode by clicking a button on the top right corner of their gallery.
Entering the edit mode they will find all the practical functions of picdrop.
All gallery settings you've set will apply here.
With just one click, your clients can return to the presentation mode at any time if they wish to do so.

Screenshot switch presentation mode to edit mode
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How can my clients hide certain images?

You can give your customers the ability to hide individual files in Presentation Mode.

In the gallery settings, please activate the functions "Allow switch to Edit Mode" and "Do not show red flagged files in Presentation Mode".

When visiting the gallery, your customers can now switch from Presentation Mode to Edit Mode by clicking the button at the top. Adding the red color flag to a file in Edit Mode will automatically hide those images Presentation Mode.

If you want, you can change the name of the red color flag, e.g. to "hide", so that it is even clearer for your customers what adding the color flag will do.

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Search in picdrop

What can I search for in my picdrop account?

You can use the new search function in picdrop to search for gallery names, file names and most IPTC metadata.

The following IPTC metadata fields can be displayed and searched for in picdrop:

  • Content

  • Description

  • Keywords

  • Image author

  • City

  • City details

  • State

  • Country

  • Copyright

After your search results are listed, you can jump to the desired image with one click.

You can also open each of the results in a separate tab with CMD-click or right-click.

Need to find images fitting multiple keywords / search terms? You can use a comma-separated search for multiple keywords.

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How do I search my picdrop account?

Your picdrop account is equipped with a search function. This can be accessed at any time via the bar at the top of the screen when you are logged into your account. Click on the magnifying glass icon in the upper right corner:

search bar located in picdrop gallery

You can also start the search with the keyboard shortcut cmd-F / ctrl-F.

If you start a search while you are in the gallery dashboard, your entire account will be searched for your search term.

When searching within a gallery, you can choose to search the entire account or just the current gallery.

search in your whole picdrop account or in the current gallery

If you only want to search the current gallery, you can also select whether the sub-galleries should be included in your search or not.

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Who can use the search in picdrop?

The search function can be used by Account Owners and Team Members (within their access scope).

Regular visitors of a gallery and people with Client Logins cannot use the search function. For them, however, the filter bar on the left side of the gallery is still available in Edit Mode. It can be used to search and find filenames in the current gallery.

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What is the difference between the search function and the filter bar?

In picdrop there are two search and filter tools:

  1. the search bar on top of your screen and

  2. the filter bar to the left in every gallery

picdrop search bar and filter bar in a gallery

These differ in who has access to them, what can be searched for and from which area results are found.

Here you can find a short list of who can use what – and where to search for what:

The search bar

… is available for Account Owners and Team Members.

… searches file names, gallery names and IPTC metadata.

… finds results in the whole account or only the current gallery and its sub-galleries (depending on which section you have selected).

The filter bar

… is accessible for Account Owners, Team Members, Client Logins Access Users and your regular clients who use a gallery link.

… only filters the filenames of the gallery you are currently in.

… shows results directly the gallery you are in at the moment.

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Client Logins

What exactly are client logins and when are they useful?

Do you work with the same clients over and over again?

Then you (or your clients) surely have been in the situation to pick out the exact link that belongs to the current shoot from a long list of gallery links.

This is much easier with a client login

With a client login, you give these clients a place where they can find all their galleries at any time with just one login code - no more saving individual gallery links.

Here we explain exactly how to create a new client login and how to add individual galleries to the client login.

And how does the client login work for my clients?

Your clients will receive their individual access code from you. They enter this access code on the start page of your picdrop account at picdrop.com/your-username.

After clicking on "Login" your customers will see a personal dashboard page listing all the galleries you have shared with them.

Gallery dashboard of a client login in picdrop

What else can client logins be used for?

Of course, you can use a client login in a completely different way. For example, create a client login to which you add all your portfolio galleries with a specific theme. Then you just send the appropriate access code to potential buyers. Or do you regularly sell your images or licenses for your images? Then you can, combine all your galleries that you offer for licensing in one client login.

Do I have to use client logins?

No, of course not! The client logins are just an additional way for you to deliver your galleries.

If you and your clients work with the usual links to your picdrop galleries and the workflow works for you, you can continue to work in the same way.

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How do I create a client login?

If you have decided to enable your client’s access to picdrop, you can allow this in your account settings within the client login section.

Screenshot creating client login

Enter the name and a clear, unambiguous access code that your client can use to open the account later. Additionally, you can also leave an e-mail address and an internal note for yourself. The e-mail address is currently not used, but optional automatic notifications to your clients are planned for a later version, so it makes sense to store them now.

You have now created the client login, but have not yet added a gallery to the login.

Please click on "Add/remove galleries" and select the galleries your client is allowed to see after entering their password.

Screenshot adding galleries to a client login

ATTENTION: Please also read our other client login notes, which describe why client logins probably do not make sense for all of your clients. Click here for more information.

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What is the difference between gallery passwords and client logins?

This difference is very important.

The password of a gallery, set and activated in the gallery settings, is there to protect your gallery from possible unwanted visitors. If it is activated, your client must enter it when calling up the direct link to the respective gallery. Only then are the pictures of this one gallery are visible.

With a client login, however, your client can use a password to access an overview of all galleries that have been activated for them. You can create such login codes in your account settings. There you can also change the client login at any time or add or remove galleries to a client login.

The advantage: your client does not need the latest, direct link to a new gallery every time, but logs in with his client login and automatically sees all new images available for him. It is planned that your client will be notified automatically when new galleries are available for him, but it is currently still necessary that you inform him directly.

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Do I have to create a client login for each new client with picdrop?

No. The client login is just an additional way to send files to your clients. In 95% of all cases, the fast, uncomplicated way to send a gallery to your client is via the gallery URL or by using the "Send" function.

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How do my clients get their login? Does picdrop send the client login automatically?

Currently you have to send the client login "manually". For the future we are planning an automatic dispatch to the stored email address.

Link to this entry

Are sub-galleries of an added gallery automatically included in the client login?

Currently, sub galleries are automatically included in the client login if this is set in the gallery settings of the added gallery. In the future, however, we will change this so that each gallery must be explicitly added to a client login, even if they are sub-galleries. This will make it easier to understand. As soon as there are changes here, we will of course inform you in time.

Link to this entry

Why is my client able to navigate from the shared galleries to other galleries?

When galleries are sent directly to clients without a secure link, the "navigation from sub-galleries and vice versa" are available. The function in the settings of the original gallery controls whether their sub galleries are visible. If this function is activated, the client can view all sub-galleries from an original gallery and pull them up with a click. Of course, this also means that they have to be able to navigate up to the parent gallery again from a lower gallery. To put it simply: a staircase that you can walk down from the ground floor into the basement must also be able to walk up again. If you now want the client to be able to navigate from there, you must deactivate the function "Navigation to sub-galleries and vice versa" in the parent gallery. Thus no one in the parent gallery can see the sub-galleries - and vice versa.

Update: These settings are still effective if e.g. only one single sub-gallery is released by a client login and the client came directly into the sub-gallery. In the future, we will change this function so that every single gallery has to be explicitly added to a client login, even if it is a sub-gallery. Also, the permission settings of top galleries will then be ignored at client logins. This will make it easier to understand.

Our tip: To make sure that your client login is set up exactly the way you want it, just open the link to your picdrop account in a new browser window – where you are not logged in to picdrop account. Enter the access code and you will see the gallery exactly as your customer will see it.

Link to this entry

Do clients have to enter a password of individual galleries if they have an extra password via their client login?

No. If your clients have a permanent client login that already contains these galleries, then they also have unlimited access to these otherwise "password-protected galleries." It is therefore neither necessary nor possible to re-enter further passwords.

Link to this entry

Web Integration

Can I integrate picdrop on my website?

Of course, you can use picdrop under your domain and with your logo etc. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings.

Web-integration: your picdrop galleries under your domain

With picdrop’s web-integration you can run picdrop under your own domain so that we remain invisible to your clients.

The web integration will transform your picdrop URL www.picdrop.com/maxmiller/gallery to your own domain, e. g. maxmiller.com/client/gallery.

You can finde the neccessary files right here. And here is our instatllation manual for the web-integration.

Link to this entry

What is possible with the picdrop Web-Integration?

What does the picdrop Web-Integration do exactly? Below we'll explain briefly and concisely just that. Maybe this will make it easier for you to decide if the picdrop Web-Integration is right for you!

  • The Web-Integration of picdrop works as a redirection from your website to the corresponding picdrop gallery.
  • The Web-Integration above all has an influence on the appearance of your gallery links.
  • The gallery link to a fictitious gallery in picdrop WITHOUT Web-Integration looks like this: www.picdrop.com/youraccountname/galleryname
  • WITH the Web-Integration, the link will appear like this: www.yourwebsite.com/clients/galleryname (path 1), or like this: https://picdrop.yourwebsite.com/galleryname (path 2).
All galleries and associated gallery links created before the Web-Integration was installed will remain unaffected by the Web-Integration. The links do not change when the Web-Integration is installed on your server. The picdrop Gallery link will still be displayed in picdrop even after the Web-Integration has been installed. When you select picdrop from your Web-Integration, you can find the corresponding gallery link adapted to the Web-Integration. Both links work in parallel.

Please note: picdrop CANNOT be installed directly on your server. This is because picdrop is a very complex program that we are constantly fine-tuning for you. Furthermore, perfectly adapted servers and the interaction of several functions belong to picdrop. The use on other servers, therefore, is not possible.

 

Link to this entry

Where can I find the web integration?

The web integration and installation instructions can be found in your picdrop Account Settings under the menu item "Website".

Link to this entry

How do I install the web integration to use picdrop under my domain?

You can install the web integration on your server in just a few minutes. All you need is a little basic knowledge about the function and operation of your website. And you need your own webspace / server (running Apache) with PHP support and your own domain that is pointing to your webspace. In addition, your website must have a valid SSL certificate.

All this is no problem for you? Here you can find the detailed instructions for installing the web integration on your server: Installation guide for the web integration of picdrop

Link to this entry

There are problems during the installation of my web integration.

If your server meets all basic requirements (Apache, PHP support and a valid SSL certificate), but still displays error messages during installation, please send us an email to hello@picdrop.com. In this email please tell us your username and the exact address under which your (non-functioning) web integration is located. We will immediately send you a customized web integration that should fix all problems.

Link to this entry

My web integration is running, but I can't access galleries directly.

You have managed to install the web integration on your server. The gallery overview can easily be called up via the new address (www.yourname.com/picdrop/), but when you call up individual galleries via their addresses (www.yourname.com/picdrop/gallery), your website only spits out errors.

The solution is very simple: please also upload the file ".htaccess", which is included in the ZIP of our web integration. It seems to be missing.

Unfortunately, uploading this file is often forgotten as it is not displayed on many PCs. Some operating systems view the .htaccess file as part of their system files and therefore hide it. If you can't find the file, show the "hidden files" (or similar) in the settings of your operating system or your FTP program. After that, you can also see the .htaccess file and upload it to your picdrop folder.

If that doesn't work or you need help, you can reach us anytime at hello@picdrop.com.

Link to this entry

My web integration shows the wrong address.

There can be several reasons for this.

  1. You are using an exotic server that does not run with Apache or does not support PHP. Unfortunately, we cannot do anything for you at the moment.
  2. Your website does not have a valid SSL certificate. In order for the web integration to be accessible at your URL, the connection to your website must be encrypted using SSL. Your website uses a secure connection if your links start with https:// If your website does not have a valid SSL certificate, your clients will be automatically redirected to the picdrop URL of the gallery (www.picdrop.com/accountname/galleryname).
  3. During the installation, you first named the address in the browser and then renamed the folder. Unfortunately, this is not possible and can cause errors. Please delete the folder again, upload the web integration again, rename the folder first if necessary and then move it up via your browser to complete the installation.
  4. Have you possibly uploaded your image data to your own server? Note: You must continue to upload your images to your picdrop space and not to your own server. The web integration is "only" a kind of redirection that ensures that you can use picdrop with your own address.
  5. Complications may occur if you have Wordpress or other additional software running on your server. In this case, please contact your webmaster, as we have no influence on this.
  6. Still nothing? Write us an email to hello@picdrop.com and we will see what we can do for you!
Link to this entry

The gallery login or entering galleries does not work.

There can be several reasons for this error:

1. Deactivated cookies for you or your clients:
Make sure that cookies are activated in your browser and that your clients have also activated picdrop cookies for third parties. Access to password-protected areas is not possible without cookies. Alternatively, deactivate the password to allow your client access to the gallery.

2. An outdated web integration on your server:
You are still using an old web integration. Please download and install the latest version of the web integration. You can find the download of the web integration again in your account settings and you can simply overwrite your old web integration.

3. Other installations on your server (Wordpress and Co.)
Probably other applications such as the popular Wordpress or Drupal, Joomla or a framework are running on your server or storage space. They often save certain addresses like www.yourname.com/gallery etc.... If you or your client try to call picdrop via your web integration, this application "kidnaps" the entered address and displays error messages instead of picdrop. To eliminate or exclude these applications as error causes, please change your Wordpress or other programs on your server and exclude your picdrop folder from their functional range. If you have detailed questions, please contact your programmer or system administrator or the manufacturer of the corresponding program to change this behavior.

Link to this entry

I see a 404 error page when accessing galleries through my web integration – what can I do?

Do you use picdrop’s web integration on your server according to our instructions and you experience this phenomenon:

  • The link directly to your account works and you see your gallery overview. So e.g. www.yoursite.com/picdrop works perfectly.
  • But all links to the individual galleries in your web integration show an error page. More precisely: a 404 error page with the design of your own website.

In this case it is very likely that you have installed the web integration correctly on your server. A file with the name .htaccess also ended up in your web integration folder. Apparently there is another .htaccess file on your server in a main folder, which gets in the way of the web integration.

Technical explanation: What exactly is an .htaccess file?

An .htaccess file is a configuration file for Apache servers, among others. In a .htaccess file several functions can be controlled: e.g. password protection for individual areas of your server, rules for automatic redirection of URLs, etc.

Possible conflicts produced by multiple .htaccess files

If you use Wordpress for your website, then you most likely already have another .htaccess file on your server that ensures that for a given URL, the appropriate file is always loaded on your server. If the .htaccess file does not find a matching result on your server, a 404 error page will be displayed. All of this is handled by the .htaccess file in the main folder of your server.

The web integration of picdrop also provides an .htaccess file. In this file is therer are rules, how the links to your galleries must be forwarded in the background, so that your galleries can be displayed. 

Now it can happen that the .htaccess file in your main folder can not find a rule for a gallery URL and is then always automatically redirected to an error page. So the .htaccess file in your web integration directory is bypassed and can't resolve the link to a gallery.

How can I get rid of the 404 error page?

To do this, you need to make adjustments to the .htaccess file in the main folder that belongs to your website. You need to add an exception in this file that explicitly excludes the web integration directory on your server from being handled by your .htaccess file. 

Unfortunately, we can't provide a universal solution for this, as it may look different on every website. If you are not familiar with this yourself, the person who usually takes care of your website, i.e. your webmaster, is the right person to talk to! Feel free to forward the link to this article so you can quickly find the right approach!

One more note about WordPress plugins

Especially when using WordPress it can also happen that plugins, e.g. plugins to speed up your site or for search engine optimization, repeatedly make changes to the .htaccess – even a web integrations that previously worked, can suddenly point to the 404 error page after some plugin updates. If you are suddenly experiencing these 404 error pages it might be good idea to check your latest plugin updates!

Link to this entry

Team members

What are team members in a picdrop account?

The team member function allows you to work together with several people in one picdrop account. Each team member uses his own access data and can access galleries and settings of the picdrop account with individually adjustable access rights.
Team members are an exclusive feature of picdrop’s Business Plan. All details about setting up and using the team member function can be found here: https://www.picdrop.com/web/faqs/team-members/
Link to this entry

How do I invite a new team member to join my picdrop account?

In your account settings in the Team Members section, you can see how many team members are included in your plan, which team members are already working in your account and you can also add new team members to your picdrop account.

Inviting a new team member to your account in picdrop account preferences

Your new team member will receive an email with an invitation to join your picdrop account. It doesn't matter if the new team member already uses his/her own picdrop account or not.

As soon as the new team member has accepted the invitation, we will send him/her the necessary access details in a separate email. You will also be informed as soon as your invitation has been accepted.

You can always change the access rights and access scopes for existing team members in your account settings.

At the same place you can delete team members from your picdrop account by clicking on the three dots next to the team member’s name.

You can find an overview of the differences between Client Logins and Team Members right here.

Link to this entry

How do I become a Team Member in a picdrop account?

For every picdrop account in the Business plan there is an account owner who can invite new Team Members. Who that is in your team, you will surely find out from the other Team Members.

As soon as you are invited to a picdrop account as a Team Member, you will receive an email from us with an invitation to work in a picdrop account.

Click on the blue Accept invitation button in the email. Attention: this link is only valid for seven days.

You will land on the start page and can enter your first name and last name. This data is visible to account owners and all other Team Members - so stick to a name that you will be recognized by. Click on the blue Join Account button and you will land directly on the gallery overview in your shared picdrop account.

Once you've done that, we'll send your temporary password to the same email address. Please change the password here in your account settings.

You already have your own picdrop account with your email address?

No problem: after clicking on the link Accept Invitation in the invitation e-mail you will directly land in the shared picdrop account to which you have just been invited as a team member. Your access data will not change. And you can switch back and forth between your own account and the new team member account via the menu in the upper right corner.

You are the account owner and want to invite new Team Members?

Please follow these steps: How do I invite a new team member to join my picdrop account?

Link to this entry

Is it required to have your own picdrop account as invited team member?

The short answer:

No, team members do not need their own picdrop account!

The detailed answer:

If you send an invitation to a new team member, we will check if there already exists a picdrop account under this e-mail address.

If yes, the new team member can simply use the existing picdrop account and the new team membership to your picdrop account simultaneously without having to log in and out.

If not, we will send the new team member a link to create an account which will only have access to your shared picdrop account. We do not force your team members to create their own, independent picdrop account.

Link to this entry

Details about the picdrop Business Plan

Our Business plan is the best way to work together with all your image and video files as a team.

Our Business plan includes all the advanced features of picdrop. Additionally, this plan allows you to invite team members into your picdrop account to be able to work together, smarter and more effectively.

Your advantages with the Business plan:

  • Collaboration: Invite specific team members to your picdrop account and manage your files together.

  • Integration of third parties: Give your image & video suppliers, agencies and freelancers individual access for smooth collaboration.

  • Control: With individual access rights, you can control who can access which data and collaborate on your projects.

  • Real-time communication: Work together internally and externally with selections, comments, agreements on color flags etc.

  • Availability: Give your team access to your data from anywhere. Coordinate with colleagues - mobile or on desktop, without any installation.

  • Smooth transfer: Send and receive all common image formats - simply by dragging & dropping them in your browser.

  • External provision: Send image collections e.g. for PR/press purposes.

  • Time saving: Smart voting tools save valuable time for your team.

  • Automatic archive: Store all assets permanently on up to 1 TB of storage, expandable at any time.

  • Security: Your data is protected in the cloud. Insecure, local installations are no longer necessary.

  • German data protection: Of course picdrop works DSGVO compliant.

The picdrop Business plan S already includes 3 team members, Business M includes up to 10 team members and Business L up to 15 team members. Further team member accesses and more storage can be booked flexibly with the Business XL plan at any time. You can find an overview of our Business plans here.

Link to this entry

What is the difference between the several access rights for team members?

When inviting a new team member to your picdrop account, you can define which access rights the team member should have.

Defining access to your picdrop account for new and existing team members

For active team members you can edit the access rights whenever you want. Just click on the three dots next to the name of the team member in the team members section of your account settings.

The following settings are available:

Writing access enabled

With writing access enabled, a team member can create and delete galleries in your picdrop account, upload and delete data and change the gallery settings of any gallery that is shared with her/him. Of course access to notifications, sending galleries and all other functions within a gallery are also available.

Writing access disabled

If you deactivate writing access for a team member, he/she can visit all the galleries that are shared with him/her. The team member can view notifications and send galleries. In addition, comments, selections and color flags can be added. Access to the gallery settings, uploads and creating and deleting galleries is not possible.

Access to account settings enabled

With additionally activated access to the account settings, the team member also gets access to the following areas:

  1. (general) Account Settings (preview pictures, welcome texts etc.)

  2. Your Branding

  3. Your Watermarks

  4. Your Sharing Templates

  5. Default Gallery Settings

  6. Client Logins

A team member will never have access to billing-relevant details of the picdrop account such as invoices, addresses and means of payment.

Access to account settings disabled

Every team member has access to the settings that affect their own account: their user data & password, their own user accounts and privacy settings.

Find out how you can define access to all or only certain galleries of your picdrop account for individual team members right here: https://www.picdrop.com/web/faq/how-can-i-define-the-galleries-a-team-member-has-access-to

The combination of access rights and access scopes allows you to individually set up the rights for all your team members.

Link to this entry

How can I define the galleries a team member has access to?

When creating a new team member, you can specify which galleries the team member can access.

You can also customize the so-called Access scope for already active team members. To do so, click on the three dots next to the name of the team member in your account settings in the Team Members section.

screenshot from picdrop’s account settings to invite new team members

Set Access scope

By default, new team members always have access to all galleries in the picdrop account.

You can use the button "Define access scope" to define that a team member can only access selected galleries. If you set a parent gallery as access scope, the team member will always have access to all sub galleries below it. Click on the name of your account in this screen to re-activate access to all galleries.

change access scope for a team member in your picdrop account

By combining access rights and access scope you can easily control which rights team members have in the assigned galleries. Find more info here.

Link to this entry

How can I remove a team member?

When you are finished working with a team member, or if you want to remove a team member from your account for other reasons, you can easily do so in your account settings in the Team Members area.

  • Click on the three dots at the end of the team member's line and select Delete.
  • Confirm the question if you want to delete the user with the button Delete.

The former team member will then receive one last e-mail confirming that he/she no longer has access to your picdrop account. All uploaded data, created galleries, selections, color flags etc. of the team member will of course remain in your picdrop account.

Link to this entry

Can I create multiple accounts with the same email address and how can I switch between accounts?

Yes - You can create multiple picdrop accounts with one email address.

Just log in to your existing picdrop account and create a new account in the account settings, in the area "Accounts" via the button ("Create new account").

screenshot account settings of creating another picdrop account with the same email address

If you log in again with your known login data after that, we will always ask you which of your accounts you want to access.

While you are logged in, you can switch between your accounts via the menu in the upper right corner or in your account preferences without having to log in and out.

Easy as that!

Please note
It's currently not possible to use two or more accounts with one email address AND still have FTP access.
By creating a second account with the same email address you will lose FTP access to all your accounts. Please only use this function if you don't need the FTP access.

You have already created a second account and lost FTP access?
To regain FTP access for your main account please delete all additional accounts. This automatically restores FTP access for your main account.

Link to this entry

What is the difference between Team Members and Account Owners?

Every picdrop account has exactly one account owner. Team members can be added indefinitely.

The access rights for team members can be set individually: Explanation of the different access rights for team members 

The account owner of the picdrop account, on the other hand, always has full, writing access to:

  • all galleries
  • the administration of team members
  • all details about billing and plans
Team members cannot get access to the administration of other team members or the billing details and plans. Link to this entry

I am a Team Member and would like to invite someone to a gallery. How do I do it?

You create a gallery and your other team members don't have access? Please contact the account owner - he/she can manage the access for all galleries for all team members. This way, each team member does not have to take care of it individually - and no one can accidentally remove existing access rights for other Team Members.

Details about the different permissions can be found here: What is the difference between the access rights for Team Members?

How do I share galleries with external clients and service providers?

Create a gallery link for the gallery in the gallery settings and send it to the people who should get access. External users will only get access to this gallery (and subgalleries). For them you can set all functions, what exactly is allowed in the gallery e.g. downloads, comments etc., in the gallery settings.

Link to this entry

What is the difference between client logins and team members?

With both functions you can invite other people to your picdrop account. However, the functionalities differ strongly in the permissions others may use in your account.

Client Logins

By creating a client login, you can give clients their own gallery dashboard of all galleries approved for them with just one login. Please note: client logins always have read-only access and cannot create, delete or edit galleries. Client logins are included in all picdrop plans.

Team members

With the team members function you can actively let other members of your team or other people (freelancers, project members, suppliers etc.) work in the galleries that have been shared with them. They can also create new galleries as well as delete or edit data and settings if you allow them to do so. Team members are included in the picdrop Business plan.

 

Client logins

(clearly defined)

Team members

(customisable)

View shared galleries and files
Create, delete, move & copy galleries X
Create, delete, move & copy files X
Manage gallery settings, comments, selections, notifications etc. X
Manage account preferences X
Link to this entry

How can I add more team members to my business plan?

Our Business plan S already includes three team members.

If you need more, you can of course add more team members to your picdrop account at any time.

Just go ahead and book our Business Plan M with 10 Team Members or our Business Plan L with up to 15 Team Members included.

You need even more Team Members?

Just contact us at hello@picdrop.com and we will be happy to set this up for you individually.

Link to this entry

Can I create a new gallery as a Team Member?

Yes, if you have writing access to the galleries as a Team Member, you can

  • create galleries

  • delete galleries

  • upload files

  • delete, move & copy files

– in every gallery that your account owner has shared with you.

Link to this entry

Who can see a gallery I create as a Team Member?

We want to make collaboration as easy as possible: as a team member in a picdrop account, you don't have to worry about the individual access rights to your galleries.

Only account owners can set and change the access rights for the team members. The account owner is usually the person who added you as team members to the shared picdrop account.

Therefore, if you create a sub-gallery within an existing gallery, it will always be immediately visible to all other team members who already have access to the original top gallery.

So you don't have to worry about additional access settings when creating a new gallery and you can be sure that all other team members can work with you immediately.

When you create a new gallery on the top level of the picdrop account, all team members who already have access to all galleries on the top level of the account will have access to this gallery.

Link to this entry

Lightroom

Where can I find the Lightroom plugin?

We are currently building a completely new picdrop Lightroom plugin!

We want to offer you more features and more reliable uploads, so this step is necessary.

picdrop’s old Lightroom plugin can only be used with picdrop accounts created before June 2022. If your picdrop account was created before June 2022, you can find the plugin and the old installation instructions here in your account settings under Lightroom.

You heard about the Lightroom plugin for picdrop but can't find it in your picdrop account?

If your picdrop account was created after June 2022, then unfortunately you won't be able to find the plugin in your account settings. The best alternative (until the new plugin is ready to use) is to upload directly via drag and drop in your browser.

If you can't do without the Lightroom plugin for your workflow, please email us at hello@picdrop.com and we'll be happy to help.

As soon as the new Lightroom plugin is available, we will let you know directly in your picdrop account!

Link to this entry

How do I install my picdrop Lightroom plugin?


Important info about the Lightroom plugin.

We are currently building a completely new picdrop Lightroom plugin - to give you more features and more reliable uploads.

The following instructions apply to the old Lightroom plugin, which can only be used with picdrop accounts registered before June 2022. More info on the new Lightroom plugin for picdrop can be found here.


The step-by-step installation guide can be found here.

Link to this entry

The Lightroom upload does not work.


Important info about the Lightroom plugin.

We are currently building a completely new picdrop Lightroom plugin - to give you more features and more reliable uploads.

The following instructions apply to the old Lightroom plugin, which can only be used with picdrop accounts registered before June 2022. More info on the new Lightroom plugin for picdrop can be found here.


List of error messages

Do you see get the error message

"An internal error has occurred: ?:0: attempt to call field 'AgNetIO' (a nil value)"

this is probably because you still have the old macOS Mojave operating system installed on your computer, but you are using a current version of Lightroom.

The Lightroom plugin can only be used on macOS Mojave up to Lightroom version 10.2. Please update your computer to a newer operating system or downgrade to Lightroom 10.2 or older.

 

Do you see one of the following error messages?

Unable to upload because Lightroom cannot ascertain if the target destination exists.

or

“The specified FTP preset is incomplete and cannot be used.”

In most cases these messages are caused by incorrect login credentials or FTP settings. To eliminate these errors please follow this checklist step by step. Even if some of the steps seem trivial or funny to you.

  1. Make sure that you really entered ftp.picdrop.com as the server and not just picdrop.com.

  2. Make sure you have entered your username correctly. You can find the username here.

  3. When exporting files from Lightroom, make sure you selected "PicDrop" in the "Target Server" section (at the bottom). Please read our installation instructions very, very carefully, as such important details can be quickly overlooked.

  4. Please change your password in your picdrop account settings and then adjust the FTP settings in Lightroom. (Do not forget to save!) This option prevents typing and copying errors.

  5. Check if you use unusual special characters like "&" or similar in the gallery name. If so, please try it without this sign.

  6. Try to switch your connection from FTP (port 21) to SFTP (port 22), or vice versa if you already use SFTP. Please do not forget to save the settings.

  7. Make sure you are not using any form of firewall or programs such as "Little Snitch" that block your connection. Disable these for testing purposes to see if it works without them.

  8. Please test if another network/WLAN or a hotspot through your mobile phone is solving the problem, so you can be sure that it is not your network that is blocking the upload.

Still not working?

In this case, it is very likely that your ISP has blocked the FTP Port. This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc... Or a bad Internet provider. Some providers want to prevent the misuse of "their" Internet connection, but unfortunately also block serious services such as your upload. Please try SFTP and port 22 (see point 6).

An alternative?

Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors? We also recommend that you upload via your browser. This cannot be blocked and thanks to our convenient drag & drop upload this should be very easy for you. If none of this works, just write us at hello@picdrop.com and we'll see how we can help you.

Link to this entry

How do I filter color-coded images in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?

You've probably seen how to filter out your clients' image selections in Lightroom, Capture One, Photo Mechanic, Finder, and Explorer. The whole thing is not only possible with image selections but also with all color-coded images.

Many image editing programs allow you to use the file search to display exactly the images of an image selection you or your clients made in picdrop. This saves you the trouble of searching for each individual file. Here we show you how to do it:

Copy the filter text to your clipboard

Filter out all images with the desired color flags using the filter function on the left side. Now you see only the images with the desired color flag.

Click on "select all images" (bottom left) or use the keycombination of cmd-A or Ctrl-A to select all currently displayed images.

You have now created a selection that you can use to filter out the images locally on your mac / PC.

Click on the "Export Selection" icon in the selection, bottom right. There you will find various options to filter the selection in Lightroom, Capture One etc.

Optionally, you can save this selection permanently in picdrop to make it easier to find it again later.

Once you have copied the list of filenames to your clipboard, please continue on your computer in your tool of choice:

Filtering the images in Lightroom Classic

  • Open the folder of the shooting in Lightroom’s Library mode.
  • Press the "<" key (to the left of the Z) to display the filters at the top.
  • Select the "Text" category there.
  • Select "Filename" and "Contains" from the drop-down menus.
  • Paste the filenames from your clipboard into the search field.
  • Now you will only see the images you have saved in the selection.

You can now save the filtered images in a new collection or mark them with stars / colors for your further workflow.

Filtering the images in Capture One

In Capture One, you can search for your images in multiple places using the exported folter text. To do this, open a folder or collection in Capture One with the images you want to filter. Then you have three options:

1st option: Search in Browser

  • Press cmd-F or ctrl-F to open the search in the browser. 
  • Paste the text from the clipboard directly next to the magnifying glass. 
  • The images you searched for will be displayed in the browser.

2nd option: Filter-tool

  • Open the Filter tool in the toolbar.
  • Paste the text from the clipboard next to the magnifying glass. 
  • Only the searched images will be displayed in the browser.

3rd option: Select by file name list

  • Open in the menu bar the item Select > Select by > File name list ...
  • Paste the text from the clipboard into the search field. 
  • Select "Space" as separator under the search field and "Ignore file extension".
  • Click OK. 
  • Only the searched images will be displayed in the browser.

Done! You can now save the displayed images as your own collection or mark them with a color / stars.

Filtering the images in Photo Mechanic

Open the corresponding project folder in Photo Mechanic.

Paste the filter text from your clipboard into the search box (via Edit > Find... menu or cmd-F on Mac or Ctrl-F on Windows) and set the following search options:

  • Find: Any of the words

  • In: All items

  • Searching: Filenames

After clicking "Find" in the lower right corner, Photo Mechanic will now select all photos of your choice from picdrop and you can continue working with them.

Please note that the search in the upper left corner of Photo Mechanic ("Search my Mac") cannot be used for these steps.

Filtering your images in macOS Finder and Windows Explorer

  • Open the folder containing your images

  • Click into the regular search field

  • Copy the list of filenames into the search field

  • You will now only see the images that were previously saved in the selection.

Please note that the filter text in Explorer can only hold a maximum of 259 characters.

The filter text in Finder is limited to 2048 characters or 99 files.

Link to this entry

How do I filter selections in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?

Many image editing programs allow you to use the file search to display exactly the files of a selection you or your clients made in picdrop. This saves you the trouble of searching for each individual file. Here we show you how to do it:

Copy the filter text to your clipboard

Open the selection in the gallery that you want to filter out on your computer. Or mark the files with the selection tool (blue plus sign in the overview of your gallery).

Click on the "Export selection" icon in the selection, bottom right. There you will find the various possibilities to filter out the selection in Lightroom or in your Finder/Explorer etc.

Copy the corresponding file list / filter text to your clipboard.

Now continue on your computer in the program of your choice:

Filtering the files in Lightroom Classic

  • Open the folder of the shooting in Lightroom’s Library mode.
  • Press the "<" key (to the left of the Z) to display the filters at the top.
  • Select the "Text" category there.
  • Select "Filename" and "Contains" from the drop-down menus.
  • Paste the filenames from your clipboard into the search field.
  • Now you will only see the files you have saved in the selection.

You can now save the filtered files in a new collection or mark them with stars / colors for your further workflow.

Filtering the files in Capture One

In Capture One, you can search for your files in multiple places using the exported folter text. To do this, open a folder or collection in Capture One with the files you want to filter. Then you have three options:

1st option: Search in Browser

  • Press cmd-F or ctrl-F to open the search in the browser. 
  • Paste the text from the clipboard directly next to the magnifying glass. 
  • The files you searched for will be displayed in the browser.

2nd option: Filters tool

  • Open the Filters tool in the toolbar.
  • Paste the text from the clipboard next to the magnifying glass. 
  • Only the searched files will be displayed in the browser.

3rd option: Select by file name list

  • Open in the menu bar the item Select > Select by > File name list ...
  • Paste the text from the clipboard into the search field. 
  • Select "Space" as separator under the search field and "Ignore file extension".
  • Click OK. 
  • Only the searched files will be displayed in the browser.

Done! You can now save the displayed files as your own collection or mark them with a color / stars.

Filtering the files in Photo Mechanic

Open the corresponding project folder in Photo Mechanic.

Paste the filter text from your clipboard into the search box (via Edit > Find... menu or cmd-F on Mac or Ctrl-F on Windows) and set the following search options:

  • Find: Any of the words

  • In: All items

  • Searching: Filenames

After clicking "Find" in the lower right corner, Photo Mechanic will now select all files of your choice from picdrop and you can continue working with them.

Please note that the search in the upper left corner of Photo Mechanic ("Search my Mac") cannot be used for these steps.

Filtering your files in macOS Finder and Windows Explorer

  • Open the folder containing your files

  • Click into the regular search field

  • Copy the list of filenames into the search field

  • You will now only see the files that were previously saved in the selection.

Please note that the filter text in Explorer can only hold a maximum of 259 characters.

The filter text in Finder is limited to 2048 characters or 99 files.

Link to this entry

Filtering selections on my hard disk/Lightroom/Capture One does not work.

Do you see too many results when using picdrop’s filter texts? Or do you get no results at all? There are several reasons why this might happen – and these are the solutions:

Spaces in filenames

Lightroom, Windows Explorer, Apples Finder, etc. cannot filter out files that contain spaces. Before uploading, you should make sure that your file names consist only of letters, numbers, and underscores or hyphens.

Files renamed before uploading to picdrop

Basically, the files on your hard disk must have the same file name as the files in your picdrop Gallery and the selection you want to filter out locally. So you should make sure that e.g. Lightroom does not rename the files when uploading.

No leading zeros in filename

If additional images are filtered out instead of your selection, this is often due to missing "fill zeros" in your file names. From the beginning, for example, if you filter to "File-2," Lightroom and Co will display all files that contain the "File-2" section in their names. Unfortunately, this section is also found in other file names such as "File-24". The result, both files (or even much, much more...) are displayed.

To solve this problem permanently, we recommend naming files from the memory card to the hard disk so that the trigger number always has at least 4 digits at the end of the file. Shorter digits before should always be filled with zeros. So "File-2" would become "File-0002" and the number is always and everywhere completely unique, even when filtering in Lightroom. For example, using this method, the "File-0002" file can no longer be part of the "File-0024" file name, as it was before.

This procedure helps you in many other programs besides Lightroom, including picdrop.

Exceeding the character limit in Explorer or Finder

The filter text in the Explorer can contain a maximum of 259 characters. The filter text in the Finder is limited to 2048 characters or 99 files.

Capture One

Capture One offers multiple ways to search for files. Please use the function in the menu Select > Select by > Filename List ...

Here is a detailed description of how to use this function: How do I filter color-coded images in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?

Photo Mechanic

Photo Mechanic offers two different search tools. Please use the search via "Edit & Find..." in the menu to filter your selection. Here you will find the required settings for Photo Mechanic's search window.

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Safety & Privacy & GDPR

How do I prevent visitors from seeing the sub-galleries of a gallery?

To ensure that visitors of a gallery do not have access to existing sub-galleries, the item "View Sub-Galleries" in the parent gallery must be inactive. Thus no one in the parent gallery can see the lower galleries - and vice versa.

See also: How do I prevent visitors to a gallery from accessing the parent gallery?

Link to this entry

How do I prevent visitors to a gallery from accessing the parent gallery?

To ensure that visitors to a sub-gallery in the left menu do not have access to the parent gallery, the option "Navigation to sub-galleries and vice versa" must be inactive in this parent gallery. Therefore, no one in the parent gallery can see the sub-galleries - and vice versa.

Are you using Custom Links for your gallries? In order to additionally prevent a "clever" visitor from shortening the address of a sub-gallery by one level and still being able to access the parent gallery, we recommend only using the automatically generated random link. This link consists of only one random code and does not allow any conclusions on your folder structure. You can find it in the "Send" section.

Link to this entry

How can I protect my images with watermarks?

In your account settings ("Your watermarks") you can upload your logo or other graphics and create multiple watermarks with just a few clicks. You can set the place for the watermark and adjust its size and opacity to your needs.

Don’t forget to "Save & Close" your new watermark settings.
To apply watermarks to all the images in a gallery just navigate to the gallery settings of each gallery. You can activate your watermarks in the "Security" section of your gallery settings.
After you hit "Apply Changes" wait for a few seconds to see the watermarks appear on each preview image in your gallery. It couldn't be easier.

Note: the watermarks will “only” protect the thumbnails and previews in picdrop, so your clients can’t take screenshots or steal the pictures in other ways. If you activate the download of the original images at the same time, these will not be protected by watermarks because picdrop will never modify your originally uploaded images.

Find a German introduction video to our watermarks here:

Click here to display this video from Youtube. This will load and transfer data from Youtube. For details, please check our Privacy Policy.

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Who can view and access a gallery?

In general, every person who is given the external address to a gallery can also access it. This means that you are responsible for who can see your galleries.

For this reason we recommend two things:

  • Please use the external address that is auto-generated for your galleries whenever possible. This address consists of a random combination of letters and numbers. It is almost impossible to guess these addresses by chance. If you set an easy-to-read custom link for your gallery, it is more likely that links to your galleries can be guessed.
  • Additionally, please always protect your galleries with a password that only you and your customers know. Especially when sharing sensitive material such as weddings, erotic images, company secrets, etc.

With these two precautions you are on the safe side!

Link to this entry

Where are your servers located?

PicDrop GmbH is a purely German company. All our servers are located at large and well-known providers in Germany. Your data is therefore subject to strict German data protection regulations.

For the reliable delivery of data and for our communication with clients (newsletters, customer support, credit card payments, etc.) we use further, international services and tools from industry-leading companies. It is important to us that each of these companies is contractually bound to the same GDPR obligations towards us, you and your clients.

You can find more information about this in our privacy policy. Furthermore you can sign a Data Processing Agreement (DPA) with us in your account under "Payments & Legal" that lists all companies and service providers we use.

Link to this entry

Which link can be used to access my galleries externally?

The galleries in your picdrop account can be either private or externally available.

Private galleries

If you set a gallery to private, this gallery will only be visible to you as the owner of the picdrop account when you are logged in.

… or externally available galleries

If you set the gallery to be available externally (and this will be true in most cases, because you want your customers to be able to see their galleries), then we will always automatically create a randomly generated link for each gallery. This link consists of a random combination of numbers and letters.

For example, an externally available link may look like this: https://www.picdrop.com/username/sKdzPJbtGD

You would rather use a custom link for your gallery?

No problem - you can change the randomly generated link for a gallery at any time!

Just type the desired name into the field for the custom link. Save the custom link with the button Apply Changes and from now on the gallery is only accessible via this custom link.

This is how a custom link can look like: https://www.picdrop.com/username/2021-12-XMAS-Shooting-outdoor

You can use the button Insert gallery path as custom link, which you will find directly below the field for the custom link, to automatically insert the name or the entire path to your gallery as a custom link.

ATTENTION The simpler the structure of your custom link, the higher the probability that third parties can get access to your galleries by mere guessing of the link.

That is why we advise you to use only the automatically created, randomly generated links for your galleries.

If you do decide to use custom links, please always use a password for your galleries so that no one can get into your gallery by simply guessing the gallery link.

Where can I find the link for a gallery?

You can find the current gallery link in three places:

  • via the send button at the very top of the gallery

  • in the gallery settings in the section labeled Security

  • in the address bar of your browser

If you have set a password for the gallery, you will find it in the gallery settings or via the send button!

Link to this entry

How can I make a Data Processing Agreement?

You can conclude and print out a Data Process Agreement (DPA) here in your picdrop. Of course, we offer this agreement independent of your chosen plan and without additional costs.

 

Link to this entry

Can I protect my galleries with a password?

Definitely. Just open "Gallery Settings", click on "Security" and define the password your client or everyone else has to enter before entering your gallery.

Link to this entry

Do I have to complete a Data Processing Agreement?

If you process personal data of your clients with the help of a service provider (e.g. picdrop), it is a Data Processing Agreement (in the past this was called order data processing or ADV; but in principle, it is the same thing). This data processing must be regulated by contract, which ensures that the service provider (i.e. us) adheres to the rules of the GDPR and also ensures the protection of your data (and that of your clients) if it is passed on to third parties.

The conclusion of such an agreement with us is voluntary. The decisive criterion is rather whether you process "personal data" of your clients (i.e. "information that refers to an identified or identifiable natural person"; §4 GDPR) via picdrop. According to some experts, this term could already include portrait photos. Depending on the nature of your work, however, this may not be necessary. The deciding factor is always the specific individual case. To find out whether this applies to your work, please contact your lawyer or your photographers' association directly.

Either way, it cannot hurt to conclude a Data Processing Agreement with us.

 

Link to this entry

I have general questions about GDPR.

On May 25 2018, the General Data Protection Regulation (GDPR) was enforced in the EU. This standardizes the strict data protection laws of all European countries and thus ensures an even better and more effective protection of your data as well as the data of your clients.

What changes with the GDPR?

Actually, not much has changed. German legislation on data protection has already been very strict, so the changes are more in the details. The protection of your data has always been an important concern for us, in which we invest a lot of money and effort. Your photos at picdrop are automatically subject to German jurisdiction and data protection.

What changes for me?

The changes for you can be divided into two areas. The first area concerns your picdrop account. Not much will change here. We will have revised our data protection regulations at the latest by the time the GDPR is enforced and will inform you in good time. Since your rights as a client are significantly strengthened with the GDPR, this is only to your advantage.

Sharing data? Do we have to do this?

For example, in order to send a newsletter or to debit money for the monthly services from your account, we use other but serious and reliable service providers who support us like any other website. We carefully select these service providers and ensure through contracts that your data is also secure there and that all parties involved are adhering to the high legal data protection standards.

As part of the order processing agreement, we accurately list the service providers we work with and keep you informed of any changes.

Link to this entry

Bye bye, Plain Links! Hello, Custom Links!

With today's update (16.11.21), you can create individual "custom links" independently of the gallery name. Sharing new galleries via the previous "plain links" linked to the gallery names will no longer be possible. Existing galleries with active plain links can still be opened until December 15th. To increase the security of your galleries, we take a logical step here.

Read more about what you can and should do to ensure that your clients can still access their galleries in this article.

gallery settings custom link

Plain links? What are Plain Links?

Plain Links are links that don't look like this: picdrop.com/username/3zj7uG6ZR, but for example like this: picdrop.com/username/grandmas-birthday. 

In the security settings of your galleries you could choose between both variants. The Plain Link variant was used to get more readable URLs. However, for the last 4 years the second variant, the "secure link", is the default setting for all new picdrop users.

So if you are part of the majority of our users who always use the "secure link" to share galleries, you can stop reading here. Nothing will change for you!

You are using Plain Links?

If you use Plain Links regularly or have used them in the past, please note that these plain links will STOP working as of Wednesday, December 15th. This also applies to links that have already been sent. If you currently sent out links to clients, you have 2 options:

  1. You can send a new (secure) link to your clients. Or … 

  2. You can create a new Custom Link for the gallery. 

Go to the gallery settings and edit the Custom Link according to your wishes. You can e.g. use the gallery name as before or enter a completely individual name. Please note, however, that this link is then again less secure than the randomly generated link. To increase security, we strongly advise you to always set a password as well.

The security of your data is important to us

At picdrop we regularly take security precautions, check our application for improvement possibilities and implement them. In the security settings of each gallery we inform you that Plain Links are not as secure as the "secure links" and can be "guessed". Until now, we have relied more on your personal responsibility in deciding which link you choose and let all photographers decide for themselves what type of link you want to use for your galleries. In the future, we want to support you even more and hope that users will use this function much more consciously than before.

How can I still send pretty, more readable links?

Yes, the time of automatically generated links Plain Links is over - unless you consciously decide to keep using them. In this case you can now edit the address of the link by clicking into the address field and name it individually. This is a new option with a similar result: a readable text link. So you can still create nice URLs for galleries that should be public, for example. But now you are no longer locked into automatically using the name of the gallery as the link! This way you can make sure that a link you sent to your clients in the last days remains available after the change on December 15th. 

gallery settings custom link warning

I have a lot of plain links that need to remain accessible. What now?

Of course, we know that in some cases there are a lot of plain links that need to continue working under their old address. In cases where the number of links is too large to check the settings yourself, or where you do not have an exact overview, we are happy to help. Please contact us at hello@picdrop.com so that we can work with you to convert your old plain link galleries to the new custom links. We are happy to help you!

The upcoming changes in a nutshell

  • You are using only secure links for your galleries? Everything stays as it is and there is nothing for you to do!

  • You have been using Plain Links for your galleries? As of December 15th your galleries will no longer be accessible via the Plain Link.

  • What do I have to do now? The easiest way is to send your clients the new randomly generated link to the gallery. Alternatively you can edit this link in the security settings of each gallery (and thus make the old link usable again). It's best to set a password for the gallery at the same time, if it doesn't have one yet.

I still have questions.

No problem! Write us at hello@picdrop.com and we will be happy to answer all your questions.

Link to this entry

Can I rely on you and are you making backups?

Yes!

Our servers are connected to the rest of the world several times, backed up and monitored around the

clock, so that we can guarantee a network availability of at least 95%.

Your data is backed up daily.

In case of failures, you can be sure, it is in our own interest to get picdrop back up and running as soon as possible.

Note: Your data is safe with us. Nevertheless, we do not see picdrop as a backup solution for you, but as a tool for communicating with your clients.

Solid backups are a completely different subject, and as a photographer, you should always keep in mind delimited backups and a solid data architecture. Your images & vidoes are your most valuable asset.

By the way, the American photographer Chase Jarvis has a detiled blog post about this topic.

Link to this entry

Is there anything else I need to know about GDPR as a photographer?

Yes, as of May 25 photographers also became obligated to comply with the GDPR. Although you have already been obliged to do many things within the framework of strict German laws, from May 25 data processing that does not comply with the GDPR may result in harsh penalties.

We would be happy to advise you here, but unfortunately, we are not lawyers. Therefore, we ask you to contact your lawyer or a professional consultant for the necessary updates of your website, contract templates, etc. A first step for the rough understanding of GDPR can be found on the Podcast "Uncle Bobcast"  by wedding photographers by Nils Hasenau and Manuel Gutjahr. They spoke with an attorney on the topic of GDPR. (German)

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Problems

My upload is slow or aborts.

For problems with very slow uploads, aborts or incomplete uploads etc. we recommend the following procedure:

In the browser:

  1. Restart your browser and computer. Very often the problem has already been solved afterwards.

  2. Please try uploading in another browser. We recommend in this order: ChromeFirefox, and Safari. Is this working any better?

General Information

Please check the speed of your internet connection. Unfortunately, it is still the case that even the fastest lines (DSL, cable, etc.) have a rapid download, but the upload speed is only a fraction of this speed. You can find out how this works for you in the contract details of your Internet provider or you can just test it. At speedtest.net you can test the speed of your line and send us the results of the test in case of further questions.

If you have the possibility to test another computer or to test your computer via another internet connection, we can also recommend this to detect the error.

  1. Please check the settings of your router, your possibly installed firewall, and possibly installed browser extensions. Does it work better after a short deactivation of firewall and extensions? (Attention: don't activate again!) If yes, please check the settings of your firewall in more detail. Uploading via a network cable instead of via slow WLAN is also optimal.

  2. Please remember, parallel downloads or streams (music, videos etc.) slow down the speed of your upload extremely!

An alternative?

Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors?

If you have tried all of the above and your upload still doesn't work correctly, please send us an e-mail to hello@picdrop.com. Thank you!

Link to this entry

The Lightroom upload does not work.


Important info about the Lightroom plugin.

We are currently building a completely new picdrop Lightroom plugin - to give you more features and more reliable uploads.

The following instructions apply to the old Lightroom plugin, which can only be used with picdrop accounts registered before June 2022. More info on the new Lightroom plugin for picdrop can be found here.


List of error messages

Do you see get the error message

"An internal error has occurred: ?:0: attempt to call field 'AgNetIO' (a nil value)"

this is probably because you still have the old macOS Mojave operating system installed on your computer, but you are using a current version of Lightroom.

The Lightroom plugin can only be used on macOS Mojave up to Lightroom version 10.2. Please update your computer to a newer operating system or downgrade to Lightroom 10.2 or older.

 

Do you see one of the following error messages?

Unable to upload because Lightroom cannot ascertain if the target destination exists.

or

“The specified FTP preset is incomplete and cannot be used.”

In most cases these messages are caused by incorrect login credentials or FTP settings. To eliminate these errors please follow this checklist step by step. Even if some of the steps seem trivial or funny to you.

  1. Make sure that you really entered ftp.picdrop.com as the server and not just picdrop.com.

  2. Make sure you have entered your username correctly. You can find the username here.

  3. When exporting files from Lightroom, make sure you selected "PicDrop" in the "Target Server" section (at the bottom). Please read our installation instructions very, very carefully, as such important details can be quickly overlooked.

  4. Please change your password in your picdrop account settings and then adjust the FTP settings in Lightroom. (Do not forget to save!) This option prevents typing and copying errors.

  5. Check if you use unusual special characters like "&" or similar in the gallery name. If so, please try it without this sign.

  6. Try to switch your connection from FTP (port 21) to SFTP (port 22), or vice versa if you already use SFTP. Please do not forget to save the settings.

  7. Make sure you are not using any form of firewall or programs such as "Little Snitch" that block your connection. Disable these for testing purposes to see if it works without them.

  8. Please test if another network/WLAN or a hotspot through your mobile phone is solving the problem, so you can be sure that it is not your network that is blocking the upload.

Still not working?

In this case, it is very likely that your ISP has blocked the FTP Port. This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc... Or a bad Internet provider. Some providers want to prevent the misuse of "their" Internet connection, but unfortunately also block serious services such as your upload. Please try SFTP and port 22 (see point 6).

An alternative?

Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors? We also recommend that you upload via your browser. This cannot be blocked and thanks to our convenient drag & drop upload this should be very easy for you. If none of this works, just write us at hello@picdrop.com and we'll see how we can help you.

Link to this entry

A client cannot access my gallery/download.

There can be several reasons for this error:

1. Disabled cookies for you or your clients:

Make sure that cookies are activated in your browser and that your clients have also activated cookies for picdrop. Access to password-protected areas is not possible without cookies. Alternatively, deactivate the password to allow your client access to the gallery.

2. Completely outdated browsers:

Some clients, especially in large corporations, unfortunately still use completely outdated browsers. The reason for this is usually strict security regulations from the IT department. They like to use "secure" old browsers instead of laboriously converting all computers in a company to newer, modern browsers. We try hard to get picdrop to work on ancient browsers, but we can't guarantee it on browsers that are ten years old. If your client might have this problem, simply ask him to use another browser.

3. Very sharp security settings:

Large companies and corporations, especially in the banking, aviation and pharmaceutical sectors, extremely protect their employees' PCs from external dangers such as viruses or unknown websites with potential traps. This often means that only a handful of websites can be accessed. All other pages, whether news, football or image transfer pages, i.e. picdrop, will then remain blocked or only function incompletely. Unfortunately, we have no influence on this. If your company or your client's company is affected, a discreet hint to the IT department will help to put picdrop on the "Whitelist".

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My TIFFs look funny.

There can be several reasons for this. The most common error is that JPG compression was used instead of ZIP compression when saving the TIFF. This kind of compression is not 100% compatible with many image processing programs and also with picdrop. We therefore recommend saving with ZIP compression. This method also has the advantage that, unlike JPG compression, it does not reduce the quality of your image data, but still effectively reduces the file size.

Link to this entry

Why aren't my file names completely displayed?

Within a gallery, picdrop automatically scans your images for repetitive behavior in the file names. These name parts, which are always the same from file to file, are then hidden in the image overview. This ensures that only the relevant file numbers are displayed. Your gallery will be clearer and communication with your clients will be easier. Of course, the complete file name is always displayed in the large image view.

If you don't like the automatic file shortcut, you can simply disable it in your account settings.

Link to this entry

I see a 404 error page when accessing galleries through my web integration – what can I do?

Do you use picdrop’s web integration on your server according to our instructions and you experience this phenomenon:

  • The link directly to your account works and you see your gallery overview. So e.g. www.yoursite.com/picdrop works perfectly.
  • But all links to the individual galleries in your web integration show an error page. More precisely: a 404 error page with the design of your own website.

In this case it is very likely that you have installed the web integration correctly on your server. A file with the name .htaccess also ended up in your web integration folder. Apparently there is another .htaccess file on your server in a main folder, which gets in the way of the web integration.

Technical explanation: What exactly is an .htaccess file?

An .htaccess file is a configuration file for Apache servers, among others. In a .htaccess file several functions can be controlled: e.g. password protection for individual areas of your server, rules for automatic redirection of URLs, etc.

Possible conflicts produced by multiple .htaccess files

If you use Wordpress for your website, then you most likely already have another .htaccess file on your server that ensures that for a given URL, the appropriate file is always loaded on your server. If the .htaccess file does not find a matching result on your server, a 404 error page will be displayed. All of this is handled by the .htaccess file in the main folder of your server.

The web integration of picdrop also provides an .htaccess file. In this file is therer are rules, how the links to your galleries must be forwarded in the background, so that your galleries can be displayed. 

Now it can happen that the .htaccess file in your main folder can not find a rule for a gallery URL and is then always automatically redirected to an error page. So the .htaccess file in your web integration directory is bypassed and can't resolve the link to a gallery.

How can I get rid of the 404 error page?

To do this, you need to make adjustments to the .htaccess file in the main folder that belongs to your website. You need to add an exception in this file that explicitly excludes the web integration directory on your server from being handled by your .htaccess file. 

Unfortunately, we can't provide a universal solution for this, as it may look different on every website. If you are not familiar with this yourself, the person who usually takes care of your website, i.e. your webmaster, is the right person to talk to! Feel free to forward the link to this article so you can quickly find the right approach!

One more note about WordPress plugins

Especially when using WordPress it can also happen that plugins, e.g. plugins to speed up your site or for search engine optimization, repeatedly make changes to the .htaccess – even a web integrations that previously worked, can suddenly point to the 404 error page after some plugin updates. If you are suddenly experiencing these 404 error pages it might be good idea to check your latest plugin updates!

Link to this entry

Filtering selections on my hard disk/Lightroom/Capture One does not work.

Do you see too many results when using picdrop’s filter texts? Or do you get no results at all? There are several reasons why this might happen – and these are the solutions:

Spaces in filenames

Lightroom, Windows Explorer, Apples Finder, etc. cannot filter out files that contain spaces. Before uploading, you should make sure that your file names consist only of letters, numbers, and underscores or hyphens.

Files renamed before uploading to picdrop

Basically, the files on your hard disk must have the same file name as the files in your picdrop Gallery and the selection you want to filter out locally. So you should make sure that e.g. Lightroom does not rename the files when uploading.

No leading zeros in filename

If additional images are filtered out instead of your selection, this is often due to missing "fill zeros" in your file names. From the beginning, for example, if you filter to "File-2," Lightroom and Co will display all files that contain the "File-2" section in their names. Unfortunately, this section is also found in other file names such as "File-24". The result, both files (or even much, much more...) are displayed.

To solve this problem permanently, we recommend naming files from the memory card to the hard disk so that the trigger number always has at least 4 digits at the end of the file. Shorter digits before should always be filled with zeros. So "File-2" would become "File-0002" and the number is always and everywhere completely unique, even when filtering in Lightroom. For example, using this method, the "File-0002" file can no longer be part of the "File-0024" file name, as it was before.

This procedure helps you in many other programs besides Lightroom, including picdrop.

Exceeding the character limit in Explorer or Finder

The filter text in the Explorer can contain a maximum of 259 characters. The filter text in the Finder is limited to 2048 characters or 99 files.

Capture One

Capture One offers multiple ways to search for files. Please use the function in the menu Select > Select by > Filename List ...

Here is a detailed description of how to use this function: How do I filter color-coded images in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?

Photo Mechanic

Photo Mechanic offers two different search tools. Please use the search via "Edit & Find..." in the menu to filter your selection. Here you will find the required settings for Photo Mechanic's search window.

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About picdrop

I would like to write about picdrop.

We are so glad to hear!

You will find the most important information about us on our contact page and via picdrop.team.

You can also reach us directly by phone via +493055574793 and also by email. Feel free to reach out to us with any questions you may have.

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Where can I find news about picdrop?

All news about updates to picdrop etc. can always be found in our Blog, on Facebook, and on Twitter.

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Who is behind picdrop?

picdrop is an idea by designer Tobias Friese and photographer Andreas Chudowski. In 2012 they started picdrop to finally offer photographers a smart tool for their image transfer. Wanna know more? Check out our About us page or send us an email at hello@picdrop.com.

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