Our FAQ

How can we help you?

… or browse the cateogries to find help:

First Steps

Can I integrate PicDrop on my website?

Of course, you can use PicDrop under your domain and with your logo etc. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings. There you will find the following options:

PicDrop under your domain

With the web integration, you can run PicDrop under your own domain so that we remain invisible to your clients.

For example, www.picdrop.com/maxmustermann/gallery becomes www.maxmustermann.com/client/gallery.

Client login on your site

You can also display the login field for your client accounts (BETA) on your own website. For this, you need knowledge in the area of web programming or some support from your webmaster. This feature is also still in beta and details may change.

Link to this entry

How do I create a new gallery?

There are several ways to create a new gallery:

In your browser

Click on "Create New Gallery" in your gallery overview, enter the preferred name of your new gallery and click on "Create gallery" or press ENTER. You will automatically be taken to the new gallery and you can start uploading your first pictures.

Lightroom

Please be aware that you need to install our Lightroom plugin before.

Mark the images, click on "Export" in the bottom left corner of the library view, select "PicDrop FTP Upload" as your destination and enter the name of the new gallery at the bottom of the page. The gallery is created automatically and your images are uploaded. Check the FAQ for more info about our Lightroom plugin.

Via FTP access

In your FTP program, log into your PicDrop FTP account and create a folder. Ready! The gallery is created with it and you can upload pictures to the gallery at any time via FTP, Lightroom or in your browser.

Don't forget your gallery settings!

For all three ways, you should remember to check the gallery settings afterwards and if necessary set what your client is allowed to see and do in the gallery.

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How do my clients get to their galleries? Do they need an account?

Your clients do not need an account or login.

Nevertheless, there are two different, easy ways to send galleries to your clients.

Directly

Send your clients the direct URL to your gallery - they don't need to log in unless you have set a gallery password in the gallery settings. This is the fastest, most convenient and most used way.

You can send the address to them by e-mail, messenger, etc. Or conveniently via PicDrop by clicking on "Share" in your gallery.

Via client login

You can create clients logins in your account settings. You can set a login and assign it to one or more galleries to which your client will have access. Afterward, you point your client to your PicDrop URL (https://www.picdrop.com/your-username). There he/she will find a login field in which he/she only has to enter his/her password. After the successful login, your client will see an overview of all the galleries that have been activated for him/her. It is important to understand that the client login has nothing to do with the password of a single gallery.

Furthermore, it is important to know that noone is able to see your gallery overview. This overview is reserved for you, as the account owner only. Therefore, it makes no sense to refer clients to your own PicDrop URL unless you have created a client login for them.

Link to this entry

How do I set the functions and look for a gallery?

In each of your galleries, you can activate or deactivate all functions individually. You can tailor your galleries perfectly to every client and every project. You are able to do this in each gallery in the upper right corner under “Gallery Settings”.

General settings

  • Welcome Message: Here you can welcome your clients to their PicDrop gallery or give them specific instructions along the way. The text will always be displayed above the pictures in the gallery.

  • Downloads: Here you can specify whether your clients may or may not download your original images.

  • Sort by: Here you select how your pictures are sorted by file name, color flag, capture time, upload time, file type, file size, and image dimensions are available as options.

  • You can also decide if your clients should be able to navigate to sub-galleries and vice versa.

  • PicDrop is available in English and German, here you can define in which language your clients should see PicDrop. If you do not set anything, PicDrop automatically detects the browser language of your clients and then displays the gallery in German or in English.

Edit Mode

PicDrop’s Edit Mode is for collaborating and communicating with your clients. Here you can decide what your clients can do.

  • Layout: Here you define the appearance of your gallery and how your pictures should be arranged.

  • File information: Choose what your clients can see when clicking on a single image.

  • Picture selections: With the picture selection function you can set specific photos in a gallery. With a click on the blue + at the upper left edge of the picture, the picture is added to a set of selections. After completing an image selection, it must be saved and named.

  • Color markings: With the color markers you can very quickly and easily make decisions and assessments with your clients. In the picture overview at the upper right edge of the picture or in the single picture display under each picture, the color marking menu appears and each color can be selected with a single click. The colors red, yellow, green and FINAL are available.

(Pro-Tip: Sort the images in the “Appearance” area by color markers and downwards. This automatically sorts your images in the overview according to color and displays them separately, which makes it extremely easy to filter out favorites.)

  • Comments: By activating the comments your clients have the possibility to write comments on each picture in the gallery. The comments will be displayed at the bottom left of the picture and can be created in the same place.

  • Client upload: If you want your clients to upload images to the gallery as easily as you can, then activate the client upload.

  • Print contact sheet: For further coordination, you can also activate the option for your clients to print a contact sheet.

Presentation Mode

The Presentation Mode is a specific way for you to deliver a gallery to your clients. It focuses on the beautiful presentation of your pictures and puts the practical PicDrop functions in the background. The Presentation Mode is available for you in some plans (starting with Pro). All features of the Presentation Mode are also available in detail in our FAQ.

  • Starting the gallery in Presentation Mode: The essential setting for the Presentation Mode is its activation/deactivation.

  • Since some of the familiar PicDrop functions are not active in the Presentation Mode, if you would still like to use these functions with your clients, you should activate the switch to Edit Mode. You can apply this change by entering a 4-6 digit PIN number.

  • You can hide red marked images in the Presentation Mode from the gallery, so you can only present the best pictures.

  • Below these three functions, you find are all the settings with which you can customize the appearance of the gallery in Presentation Mode: being background color, appearance of the header image, as well as sizespacing and edges of your thumbnails. All other gallery components such as buttons and social links conveniently adapt to your settings for the appearance of the gallery.

You can find more detailed information in our separate FAQ articles about gallery designbackground colortitle settings and thumbnail settings.

Security

Screenshot Gallery Setting Security

Here you are able to protect your pictures with a watermark and password. But above all, you can specify the address at which your gallery should be accessible.

  • Gallery Links: There are several ways your gallery links can look. For each gallery, we always create an externally available, secure link first, which consists of a randomly generated string of letters and numbers. In addition, you have the opportunity to edit the link individually and enter the wording that you would like to use for the custom link to the gallery instead of using the random string. By clicking on the "Insert gallery path as custom link" button, you can also select the gallery name and gallery path as link wording. If you set your gallery as private, it will only be visible to you as an account owner and to client logins.

  • Password: Regardless of the shape of the gallery link, you can create or have an additional gallery password created for each gallery. We generally recommend this additional step to secure the gallery to all our users.

  • Watermark: To protect your pictures, you can activate the PicDrop watermark function. For this purpose, enter one or more desired watermarks in your account settings, for example with your logo. These can then be selected in the gallery settings.
    Please note: Activating and disabling watermarks for a gallery can take some time. Please be patient while the function is applied before making any other adjustments to the gallery settings. It is also important to know that we do not overwrite the watermarks on your original pictures since we will never change your files. Instead, we put the watermark over the thumbnails so they are protected from screenshots. Even though watermarks are enabled, the original files can be downloaded. Make sure to deselect download as a function in the gallery settings.

Don’t forget to save!

If you have set everything, you can save your settings by clicking on “Apply Changes“. To make sure that your clients gets exactly the settings you expect, select “Client View” in the top right corner to see how your clients will see the gallery!

Link to this entry

How do I setup my FTP client?

Your FTP login data can be found in your account settings.

Setting up your FTP accounts isn’t rocket science and in most cases the same procedure. There are differences in the applications though. We compiled a list of the most common FTP clients and provide you with a step by step guide on how to set them up.

One more thing before you start: if your FTP program has problems uploading using Windows, please disable the option to run uploads in .filepart format. (Applies mainly to WinSCP/Putty)

Cyberduck (Mac)

Click on “New Connection” on the top right

Enter the following details:

  • Connection type: SFTP (SSH Connection)

  • Server: ftp.picdrop.de

  • Port: 22

  • Username: your PicDrop username

  • Password: your PicDrop password

Click on “Connect”

Your PicDrop-Account can now be found in your Bookmarks and can be opened anytime.

Transmit (Mac)

Click on “Favorites”

Click the + sign on the bottom edge

Enter the following details:

  • Protocol: SFTP

  • Server: ftp.picdrop.de

  • Username: your PicDrop username

  • Password: your PicDrop password

Click on “Save”

Double click the just created item to connect to PicDrop

Your PicDrop-Account can now be found in your Bookmarks and can be opened anytime


Attention: When renaming and moving files and folders in Transmit there might be some issues. This is a Transmit issue, we can not solve on our end at the moment. We are working to find a solution.

Forklift (Mac)

Click on the star in the “Favorites” menu at the top

Click the + sign on the bottom edge

Enter the following details:

  • Protocol: SFTP

  • Name: PicDrop

  • Group: Favorites

  • Server: ftp.picdrop.de

  • Username: your PicDrop username

  • Password: your PicDrop password (please leave the field “Ask” blank)

Click on “Save”

Double click the just created item to connect to PicDrop

Your PicDrop-account can now be opened anytime via the “Favorites” in Forklift.

Filezilla (Windows)

Click on  “File”

Click on “Servermanager”

Click on “New Server”

Enter the following details:

  • Server: ftp.picdrop.de

  • Port: 22

  • Server Type: SFTP - SSH File Transfer Protocol

  • Logon Type: Normal

  • User: your PicDrop username

  • Password: your PicDrop password

Click on “Connect”

You can now use the new PicDrop-login via the Server Manager.

Link to this entry

How to upload my first pictures?

After you've signed up for your free PicDrop account there are many ways to upload your images to PicDrop:

Drag & Drop

Simply mark the pictures you want to upload in Apple Finder or Windows Explorer and drag them anywhere in your open gallery. (No need to drag them on the hint field for the "Drag & Drop" upload.) Then release your mouse button. Your upload starts immediately without you having to do anything else. You can check the status of your upload on the bottom right.

Use the upload button

In the hint field for the "Drag & Drop" upload you will also find a classic upload button (green). By clicking on it, you can search in your Finder or Explorer and also select several files at the same time.

Via FTP

You can also manage and organize your galleries and pictures via FTP. You will find the login data in your registration mail and instructions on how to set up your FTP program in the FAQ section "How do I set up my FTP program correctly?"

Lightroom export

After installing the FTP-Upload for Lightroom, you can also upload images directly from Lightroom or create new galleries and upload images to them. The exact instructions for installing the plugin and uploading your first images from Lightroom can be found in the FAQ section "How do I install my PicDrop Lightroom plugin?"

Link to this entry

What is the difference between gallery passwords and client logins?

This difference is very important.

The password of a gallery, set and activated in the gallery settings, is there to protect your gallery from possible unwanted visitors. If it is activated, your client must enter it when calling up the direct link to the respective gallery. Only then are the pictures of this one gallery are visible.

With a client login, however, your client can use a password to access an overview of all galleries that have been activated for them. You can create such login codes in your account settings. There you can also change the client login at any time or add or remove galleries to a client login.

The advantage: your client does not need the latest, direct link to a new gallery every time, but logs in with his client login and automatically sees all new images available for him. It is planned that your client will be notified automatically when new galleries are available for him, but it is currently still necessary that you inform him directly.

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General

Bye bye, Plain Links! Hello, Custom Links!

With today's update (16.11.21), you can create individual "custom links" independently of the gallery name. Sharing new galleries via the previous "plain links" linked to the gallery names will no longer be possible. Existing galleries with active plain links can still be opened for two more weeks until Wednesday (December 1st). To increase the security of your galleries, we take a logical step here.

Read more about what you can and should do to ensure that your clients can still access their galleries in this article.

gallery settings custom link

Plain links? What are Plain Links?

Plain Links are links that don't look like this: picdrop.com/username/3zj7uG6ZR, but for example like this: picdrop.com/username/grandmas-birthday. 

In the security settings of your galleries you could choose between both variants. The Plain Link variant was used to get more readable URLs. However, for the last 4 years the second variant, the "secure link", is the default setting for all new PicDrop users.

So if you are part of the majority of our users who always use the "secure link" to share galleries, you can stop reading here. Nothing will change for you!

You are using Plain Links?

If you use Plain Links regularly or have used them in the past, please note that these plain links will STOP working as of Wednesday, December 1st. This also applies to links that have already been sent. If you currently sent out links to clients, you have 2 options:

  1. You can send a new (secure) link to your clients. Or … 

  2. You can create a new Custom Link for the gallery. 

Go to the gallery settings and edit the Custom Link according to your wishes. You can e.g. use the gallery name as before or enter a completely individual name. Please note, however, that this link is then again less secure than the randomly generated link. To increase security, we strongly advise you to always set a password as well.

The security of your data is important to us

At PicDrop we regularly take security precautions, check our application for improvement possibilities and implement them. In the security settings of each gallery we inform you that Plain Links are not as secure as the "secure links" and can be "guessed". Until now, we have relied more on your personal responsibility in deciding which link you choose and let all photographers decide for themselves what type of link you want to use for your galleries. In the future, we want to support you even more and hope that users will use this function much more consciously than before.

How can I still send pretty, more readable links?

Yes, the time of automatically generated links Plain Links is over - unless you consciously decide to keep using them. In this case you can now edit the address of the link by clicking into the address field and name it individually. This is a new option with a similar result: a readable text link. So you can still create nice URLs for galleries that should be public, for example. But now you are no longer locked into automatically using the name of the gallery as the link! This way you can make sure that a link you sent to your clients in the last days remains available after the change on December 1st. 

gallery settings custom link warning

The upcoming changes in a nutshell

  • You are using only secure links for your galleries? Everything stays as it is and there is nothing for you to do!

  • You have been using Plain Links for your galleries? As of December 1st your galleries will no longer be accessible via the Plain Link.

  • What do I have to do now? The easiest way is to send your clients the new randomly generated link to the gallery. Alternatively you can edit this link in the security settings of each gallery (and thus make the old link usable again). It's best to set a password for the gallery at the same time, if it doesn't have one yet.

I still have questions.

No problem! Write us at hello@picdrop.com and we will be happy to answer all your questions.

Link to this entry

Can I change the look of a gallery?

You can currently change your logo (account wide), the cover image (per gallery), the text above the gallery (per gallery) as well as the size and type of thumbnails and of course the functions of a gallery. You can also format the description text of a gallery and include Youtube or Vimeo videos.

The features of your gallery also include (from the Pro plan upwards) the Presentation Mode, in which you can choose from a lot of design settings for your galleries (per gallery). For example, you can adjust the background color or the font according to the style of the gallery. Please find detailed information here.

Tip: Use the welcome text to show your clients how to set image flags and create image selections or to link to your custom instructions.

Link to this entry

Can I create multiple accounts with the same email address and how can I switch between accounts?

Yes - You can create multiple PicDrop accounts with one email address.

Just log in to your existing PicDrop account and create a new account in the account settings, in the area "Accounts" via the green button ("Create new account").

If you log in again with your known access data after that, we will always ask you which of your accounts you want to access.

While you are logged in, you can switch between your accounts via the menu in the upper right corner or in your account settings without having to log in and out.

Easy as that!

Please note
It's currently not possible to use two or more user accounts with one email address AND still have FTP access to your PicDrop account.
By creating a second user account with the same email address you will lose FTP access to all your accounts. Please only use this function if you don't need the FTP access.

You have already created a second user account and lost FTP access?
To regain FTP access for your main account please delete all additional user accounts. This automatically restores FTP access for your main account.

Link to this entry

Can I integrate PicDrop on my website?

Of course, you can use PicDrop under your domain and with your logo etc. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings. There you will find the following options:

PicDrop under your domain

With the web integration, you can run PicDrop under your own domain so that we remain invisible to your clients.

For example, www.picdrop.com/maxmustermann/gallery becomes www.maxmustermann.com/client/gallery.

Client login on your site

You can also display the login field for your client accounts (BETA) on your own website. For this, you need knowledge in the area of web programming or some support from your webmaster. This feature is also still in beta and details may change.

Link to this entry

Can I sell pictures or order prints via PicDrop?

No. With PicDrop we want to offer a lean, perfect service for the selection and transfer of image data. Selling images and ordering prints is a very large, complex area that other vendors are already doing well and is not on our agenda.

Link to this entry

Can I set up multiple admin logins (e.g. for my employees or team members)?

With our business plan it is possible to work together as a team in one PicDrop account.

The function you need for this is called team members.

You can find all the information about how our team members work here.

Link to this entry

Can you design and program a portfolio website for me?

No, unfortunately we don't offer such a service.

Link to this entry

How do my clients get to their galleries? Do they need an account?

Your clients do not need an account or login.

Nevertheless, there are two different, easy ways to send galleries to your clients.

Directly

Send your clients the direct URL to your gallery - they don't need to log in unless you have set a gallery password in the gallery settings. This is the fastest, most convenient and most used way.

You can send the address to them by e-mail, messenger, etc. Or conveniently via PicDrop by clicking on "Share" in your gallery.

Via client login

You can create clients logins in your account settings. You can set a login and assign it to one or more galleries to which your client will have access. Afterward, you point your client to your PicDrop URL (https://www.picdrop.com/your-username). There he/she will find a login field in which he/she only has to enter his/her password. After the successful login, your client will see an overview of all the galleries that have been activated for him/her. It is important to understand that the client login has nothing to do with the password of a single gallery.

Furthermore, it is important to know that noone is able to see your gallery overview. This overview is reserved for you, as the account owner only. Therefore, it makes no sense to refer clients to your own PicDrop URL unless you have created a client login for them.

Link to this entry

Details about the PicDrop Business Plan

Our Business plan is the best way to work together about all your photos as a team.

Our Business plan includes all the advanced features of PicDrop. Additionally the Business plan allows you to invite team members into your PicDrop account to be able to work together, smarter and more effectively.

Your advantages with the Business plan:

  • Collaboration: Invite specific team members to your PicDrop account and manage your images together.

  • Integration of third parties: Give your image suppliers, agencies and freelancers individual access for smooth collaboration.

  • Control: With individual access rights, you can control who can access which data and collaborate on your projects.

  • Real-time communication: Work together internally and externally with image selections, comments, agreements on color flags etc.

  • Availability: Give your team access to your data from anywhere. Coordinate with colleagues - mobile or on desktop, without any installation.

  • Smooth transfer: Send and receive all common image formats - simply by dragging & dropping them in your browser.

  • External provision: Send image collections e.g. for PR/press purposes.

  • Time saving: Smart voting tools save valuable time for your team.

  • Automatic archive: Store all assets permanently on up to 1 TB of storage, expandable at any time.

  • Security: Your data is protected in the cloud. Insecure, local installations are no longer necessary.

  • German data protection: Of course PicDrop works DSGVO compliant.

The basic price for the PicDrop Business plan already includes 3 team members. Further accesses can be booked flexibly at any time.

Link to this entry

Is there an English version?

Yes, you can already use PicDrop with English speaking clients. Just send the link of your gallery to your clients as usual. If they use a non-German PC/browser, the gallery will be automatically displayed in English. You don't have to do anything. If you want to be on the safe side, you can also set the language in your gallery settings and your clients will always see the galleries in English, no matter what language their computer or browser is on.

For you, as a photographer or owner of the PicDrop account, there is no English version yet. We're working on it. If you want to be informed as soon as the English version for photographers is ready, please send us a message at hello@picdrop.com. Thanks!

Link to this entry

How do I set the functions and look for a gallery?

In each of your galleries, you can activate or deactivate all functions individually. You can tailor your galleries perfectly to every client and every project. You are able to do this in each gallery in the upper right corner under “Gallery Settings”.

General settings

  • Welcome Message: Here you can welcome your clients to their PicDrop gallery or give them specific instructions along the way. The text will always be displayed above the pictures in the gallery.

  • Downloads: Here you can specify whether your clients may or may not download your original images.

  • Sort by: Here you select how your pictures are sorted by file name, color flag, capture time, upload time, file type, file size, and image dimensions are available as options.

  • You can also decide if your clients should be able to navigate to sub-galleries and vice versa.

  • PicDrop is available in English and German, here you can define in which language your clients should see PicDrop. If you do not set anything, PicDrop automatically detects the browser language of your clients and then displays the gallery in German or in English.

Edit Mode

PicDrop’s Edit Mode is for collaborating and communicating with your clients. Here you can decide what your clients can do.

  • Layout: Here you define the appearance of your gallery and how your pictures should be arranged.

  • File information: Choose what your clients can see when clicking on a single image.

  • Picture selections: With the picture selection function you can set specific photos in a gallery. With a click on the blue + at the upper left edge of the picture, the picture is added to a set of selections. After completing an image selection, it must be saved and named.

  • Color markings: With the color markers you can very quickly and easily make decisions and assessments with your clients. In the picture overview at the upper right edge of the picture or in the single picture display under each picture, the color marking menu appears and each color can be selected with a single click. The colors red, yellow, green and FINAL are available.

(Pro-Tip: Sort the images in the “Appearance” area by color markers and downwards. This automatically sorts your images in the overview according to color and displays them separately, which makes it extremely easy to filter out favorites.)

  • Comments: By activating the comments your clients have the possibility to write comments on each picture in the gallery. The comments will be displayed at the bottom left of the picture and can be created in the same place.

  • Client upload: If you want your clients to upload images to the gallery as easily as you can, then activate the client upload.

  • Print contact sheet: For further coordination, you can also activate the option for your clients to print a contact sheet.

Presentation Mode

The Presentation Mode is a specific way for you to deliver a gallery to your clients. It focuses on the beautiful presentation of your pictures and puts the practical PicDrop functions in the background. The Presentation Mode is available for you in some plans (starting with Pro). All features of the Presentation Mode are also available in detail in our FAQ.

  • Starting the gallery in Presentation Mode: The essential setting for the Presentation Mode is its activation/deactivation.

  • Since some of the familiar PicDrop functions are not active in the Presentation Mode, if you would still like to use these functions with your clients, you should activate the switch to Edit Mode. You can apply this change by entering a 4-6 digit PIN number.

  • You can hide red marked images in the Presentation Mode from the gallery, so you can only present the best pictures.

  • Below these three functions, you find are all the settings with which you can customize the appearance of the gallery in Presentation Mode: being background color, appearance of the header image, as well as sizespacing and edges of your thumbnails. All other gallery components such as buttons and social links conveniently adapt to your settings for the appearance of the gallery.

You can find more detailed information in our separate FAQ articles about gallery designbackground colortitle settings and thumbnail settings.

Security

Screenshot Gallery Setting Security

Here you are able to protect your pictures with a watermark and password. But above all, you can specify the address at which your gallery should be accessible.

  • Gallery Links: There are several ways your gallery links can look. For each gallery, we always create an externally available, secure link first, which consists of a randomly generated string of letters and numbers. In addition, you have the opportunity to edit the link individually and enter the wording that you would like to use for the custom link to the gallery instead of using the random string. By clicking on the "Insert gallery path as custom link" button, you can also select the gallery name and gallery path as link wording. If you set your gallery as private, it will only be visible to you as an account owner and to client logins.

  • Password: Regardless of the shape of the gallery link, you can create or have an additional gallery password created for each gallery. We generally recommend this additional step to secure the gallery to all our users.

  • Watermark: To protect your pictures, you can activate the PicDrop watermark function. For this purpose, enter one or more desired watermarks in your account settings, for example with your logo. These can then be selected in the gallery settings.
    Please note: Activating and disabling watermarks for a gallery can take some time. Please be patient while the function is applied before making any other adjustments to the gallery settings. It is also important to know that we do not overwrite the watermarks on your original pictures since we will never change your files. Instead, we put the watermark over the thumbnails so they are protected from screenshots. Even though watermarks are enabled, the original files can be downloaded. Make sure to deselect download as a function in the gallery settings.

Don’t forget to save!

If you have set everything, you can save your settings by clicking on “Apply Changes“. To make sure that your clients gets exactly the settings you expect, select “Client View” in the top right corner to see how your clients will see the gallery!

Link to this entry

I have received an email and I am not sure if it's from PicDrop

You have received an email and you are not sure if it was really sent by PicDrop?

Here you will find everything you need to know and steps on how best to proceed:

  1. Please check the sender of the email first. Is it the same sender that you typically receive PicDrop notifications and news from? Our emails always come from hello@picdrop.com or no-reply@picdrop.com. Please be careful that it's not an unusual email address that you haven't seen before.

  2. Are you prompted to enter your PicDrop login details? We will never ask you to enter your login information on any site other than https://www.picdrop.de or https://www.picdrop.com.

  3. Are you still unsure? Please contact our support at hello@picdrop.com, we can assure you which emails we have sent and which we have not.

Why should I even doubt emails that look like PicDrop?

On November 2018, PicDrop became aware of emails and a fake website trying to pick up user data on our behalf. These were so-called phishing emails.

What are phishing emails?

With phishing, users are lured to fake websites by receiving emails that are often confusingly similar to emails from well-known providers. On these pages, which usually have exactly the same look as the pages and emails they are supposed to imitate, login data is queried. This serves the purpose of "fishing" this data so that the perpetrator can then use it elsewhere. Hence the term "phishing".

Keywords: email, phishing, security, password

Link to this entry

Can PicDrop handle RAWs, TIFFs and PSDs?

The vast majority of formats

Of course JPGs, TIFFs, PSDs and most RAW formats are displayed cleanly in PicDrop. An exact list of displayable formats that PicDrop can handle can be found here.

RAW formats

With RAW formats, unfortunately, each manufacturer makes his own type, so that the formats of some manufacturers can lead to color shifts and other effects. This is especially true for brand-new camera models, which we don't always support immediately. However, we can display most formats without any problems. To make sure that PicDrop can also display your RAWs well, you can simply output them as DNGs in your RAW editing program like Lightroom. This has no influence on the quality of your RAWs.

PSD format

Everything works perfectly fine in 99% of all cases. However, with very complex Photoshop files (.PSD), errors can occur when working with many layers and various layer modes, etc. For example, we recommend to deactivate the alpha channels so PicDrop is able to show a clean picture preview. Flat, simple PSDs without thousands of layers are no problem at all.

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What are team members in a PicDrop account?

The team member function allows you to work together with several people in one PicDrop account. Each team member uses his own access data and can access galleries and settings of the PicDrop account with individually adjustable access rights.
Team members are an exclusive feature of PicDrop’s Business Plan. All details about setting up and using the team member function can be found here: https://www.picdrop.com/web/faqs/team-members/
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What file formats does PicDrop support?

The following file formats can currently be uploaded to PicDrop and displayed:

Picture Formats File Suffix Picture Preview? Download?
JPEG JPG, JPEG
TIFF TIF, TIFF*
Photoshop PSD*
Photoshop PSB No picture format
PDF PDF
Bitmap BMP
GIF GIF
PNG PNG
MPEG HEIC No picture format
 -
RAW-Format File Suffix Picture Preview? Download?
Canon CR2, CRW
Nikon NEF
Kodak DCR
Sony (Minolta) MRW
Olympus ORF
Fuji RAF
Pentax DNG, PEF
Leica DNG
Phase One IIQ
Leaf MOS
Mamiya MEF
Digital Negative DNG
Hasselblad 3FR, FFF
Sony ARW
Panasonic RAW, RW2
Samsung SRW
Sigma X3F
 -
Other Formats File Suffix Picture Preview? Download?
Canon (new formats) CR3 No picture format
Text files TXT No picture format
HDR HDR No picture format
OpenEXR EXR No picture format
Metadata XMP No picture format
Lightroom LRTEMPLATE, LRCAT, LRDATA No picture format
Capture One COCATALOG, COMASK, COS, COF, COP, COT, EIP No picture format
Videos MOV, AVI, M4V, MPG, MPEG, MP4, WMV, FLV, RM, MTS No picture format
Audio WAV, MP3, MXF,  XML No picture format
Graphic files EPS, AI

SVG

DWG, DXF

 -

No picture format

No picture format

 --

 --

Others BIM No picture format

Please note, errors may occur with RAW formats of newly released cameras, as the camera manufacturers do not publish their RAW "recipes". However, we try to keep up as fast as possible and display the pictures reasonably correctly. Feel free to write us! (hello@picdrop.com)

*We recommend to deactivate the alpha channels so PicDrop is able to show a clean picture preview.

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What is PicDrop?

PicDrop is an online service that lets you as a photographer create flexible image galleries for your clients in a flash.

You don't need more than an internet browser and your own PicDrop account. The installation of software on your computer or server is not necessary - but possible.

As a photographer, you store your image data at PicDrop, where it is stored absolutely securely and permanently. Your clients will then only need the address to the PicDrop galleries you have created to view, select, download, etc.

 

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Which browsers are compatible with PicDrop?

In principle, you don't really need to worry about it. PicDrop always supports the last three versions of the most popular browsers. These versions include all modern and up-to-date browsers that are currently in circulation and are used by a very large proportion of users. The used browser should, therefore, be compatible with PicDrop for you and your clients.

A detailed list of the browsers PicDrop gets along with, you can still find here:

The desktop version works with:

  • Google Chrome version 91 or higher

  • Safari version 14 or higher

  • Edge version 91 or higher

  • Firefox version 90 or higher

The following browsers can be used in their mobile version with PicDrop:

  • Safari iOS version 13.4 or higher

  • Chrome for Android version 94 or higher

  • Firefox for Android version 92 or higher

  • Samsung Internet version 13 or higher

  • and the UC Browser for Android version 12.12 or higher

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Which characters does PicDrop support in gallery names?

The operation of PicDrop is simple and intuitive, as is the naming of your galleries. However, in some special cases it may be helpful to know which characters PicDrop supports when naming your galleries.

You can use the following characters in your PicDrop gallery names without any problems:

  • A-Z (lower & uppercase)

  • äöü (lower & upper case)

  • 0-9

  • _ - ( ) .

  • As well as spaces if they are not at the beginning or end of the gallery name

The following characters are automatically converted or reduced by PicDrop into your gallery name:

You enter: & or +        PicDrop changes to: und
You enter in: ß           PicDrop changes to: ss
You enter: á               PicDrop changes to: a (letters with diacritical characters are reduced to the basic letters if possible - with the exception of German umlauts)

All other special characters in the gallery name are not supported by PicDrop and will be removed from your gallery name.

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Who can see my entire gallery overview?

Just you. No one else.

To share galleries with third parties, you should always send the direct link to the desired gallery.

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Why does PicDrop cost money?

With PicDrop we would like to offer you a reliable service on which you can depend 100%.

We ourselves have seen, used and loved many tools that unfortunately had to stop working after a while because they only concentrated on popularity or great features rather than on how they can finance themselves and pay the next server bill. We do not speculate on being bought by an internet giant for millions of euros on day. Instead, we want to offer you a great service that you like to pay for. This is the only way to ensure that PicDrop will remain for many years to come. Therefore, that's why PicDrop costs money.

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Problems

A client cannot access my gallery/download.

There can be several reasons for this error:

1. Disabled cookies for you or your clients:

Make sure that cookies are activated in your browser and that your clients have also activated cookies for PicDrop. Access to password-protected areas is not possible without cookies. Alternatively, deactivate the password to allow your client access to the gallery.

2. Completely outdated browsers:

Some clients, especially in large corporations, unfortunately still use completely outdated browsers. The reason for this is usually strict security regulations from the IT department. They like to use "secure" old browsers instead of laboriously converting all computers in a company to newer, modern browsers. We try hard to get PicDrop to work on ancient browsers, but we can't guarantee it on browsers that are ten years old. If your client might have this problem, simply ask him to use another browser.

3. Very sharp security settings:

Large companies and corporations, especially in the banking, aviation and pharmaceutical sectors, extremely protect their employees' PCs from external dangers such as viruses or unknown websites with potential traps. This often means that only a handful of websites can be accessed. All other pages, whether news, football or image transfer pages, i.e. PicDrop, will then remain blocked or only function incompletely. Unfortunately, we have no influence on this. If your company or your client's company is affected, a discreet hint to the IT department will help to put PicDrop on the "Whitelist".

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Bye bye, Plain Links! Hello, Custom Links!

With today's update (16.11.21), you can create individual "custom links" independently of the gallery name. Sharing new galleries via the previous "plain links" linked to the gallery names will no longer be possible. Existing galleries with active plain links can still be opened for two more weeks until Wednesday (December 1st). To increase the security of your galleries, we take a logical step here.

Read more about what you can and should do to ensure that your clients can still access their galleries in this article.

gallery settings custom link

Plain links? What are Plain Links?

Plain Links are links that don't look like this: picdrop.com/username/3zj7uG6ZR, but for example like this: picdrop.com/username/grandmas-birthday. 

In the security settings of your galleries you could choose between both variants. The Plain Link variant was used to get more readable URLs. However, for the last 4 years the second variant, the "secure link", is the default setting for all new PicDrop users.

So if you are part of the majority of our users who always use the "secure link" to share galleries, you can stop reading here. Nothing will change for you!

You are using Plain Links?

If you use Plain Links regularly or have used them in the past, please note that these plain links will STOP working as of Wednesday, December 1st. This also applies to links that have already been sent. If you currently sent out links to clients, you have 2 options:

  1. You can send a new (secure) link to your clients. Or … 

  2. You can create a new Custom Link for the gallery. 

Go to the gallery settings and edit the Custom Link according to your wishes. You can e.g. use the gallery name as before or enter a completely individual name. Please note, however, that this link is then again less secure than the randomly generated link. To increase security, we strongly advise you to always set a password as well.

The security of your data is important to us

At PicDrop we regularly take security precautions, check our application for improvement possibilities and implement them. In the security settings of each gallery we inform you that Plain Links are not as secure as the "secure links" and can be "guessed". Until now, we have relied more on your personal responsibility in deciding which link you choose and let all photographers decide for themselves what type of link you want to use for your galleries. In the future, we want to support you even more and hope that users will use this function much more consciously than before.

How can I still send pretty, more readable links?

Yes, the time of automatically generated links Plain Links is over - unless you consciously decide to keep using them. In this case you can now edit the address of the link by clicking into the address field and name it individually. This is a new option with a similar result: a readable text link. So you can still create nice URLs for galleries that should be public, for example. But now you are no longer locked into automatically using the name of the gallery as the link! This way you can make sure that a link you sent to your clients in the last days remains available after the change on December 1st. 

gallery settings custom link warning

The upcoming changes in a nutshell

  • You are using only secure links for your galleries? Everything stays as it is and there is nothing for you to do!

  • You have been using Plain Links for your galleries? As of December 1st your galleries will no longer be accessible via the Plain Link.

  • What do I have to do now? The easiest way is to send your clients the new randomly generated link to the gallery. Alternatively you can edit this link in the security settings of each gallery (and thus make the old link usable again). It's best to set a password for the gallery at the same time, if it doesn't have one yet.

I still have questions.

No problem! Write us at hello@picdrop.com and we will be happy to answer all your questions.

Link to this entry

Filtering selections on my hard disk/Lightroom/Capture One does not work.

This can have several causes.

Spaces in the file name
Lightroom, Windows Explorer, Apples Finder, etc. cannot filter out files that contain spaces. Before uploading, you should make sure that your file names consist only of letters, numbers, and underscores or hyphens.

Files renamed to PicDrop when uploading
Basically, the files on your hard disk must have the same file name as the files in your PicDrop Gallery and the selection you want to filter out locally. So you should make sure that e.g. Lightroom does not rename the files when uploading.

Missing fill zeros
If additional images are filtered out instead of your selection, this is often due to missing "fill zeros" in your file names. From the beginning, for example, if you filter to "File-2," Lightroom and Co will display all files that contain the "File-2" section in their names. Unfortunately, this section is also found in other file names such as "File-24". The result, both files (or even much, much more...) are displayed.

To solve this problem permanently, we recommend naming files from the memory card to the hard disk so that the trigger number always has at least 4 digits at the end of the file. Shorter digits before should always be filled with zeros. So "File-2" would become "File-0002" and the number is always and everywhere completely unique, even when filtering in Lightroom. For example, using this method, the "File-0002" file can no longer be part of the "File-0024" file name, as it was before.

This procedure helps you in many other programs besides Lightroom, including PicDrop.

Capture One
You may be using the wrong search in Capture One. Please use the search described here.

Exceeding the number of characters in the Explorer or Finder
The filter text in the Explorer can contain a maximum of 259 characters. The filter text in the Finder is limited to 2048 characters or 99 files.

Photo Mechanic
Photo Mechanic offers two different search tools. Please use the search via "Edit > Find..." in the menu to filter your selection. Here you will find the required settings for Photo Mechanic's search window.
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My TIFFs look funny.

There can be several reasons for this. The most common error is that JPG compression was used instead of ZIP compression when saving the TIFF. This kind of compression is not 100% compatible with many image processing programs and also with PicDrop. We therefore recommend saving with ZIP compression. This method also has the advantage that, unlike JPG compression, it does not reduce the quality of your image data, but still effectively reduces the file size.

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My upload in Firefox version 62 does not start or freezes

You are probably using an ad blocker. Please check your browser for installed browser plugins like:

  • Adblock
  • Adblock Plus
  • uBlock
  • uBlock Origin
  • etc...
Unfortunately, our tests and reports of users have repeatedly shown that ad blockers can severely hinder the upload. We are still trying to understand this behavior better, because PicDrop of course does not have any advertising. If such an ad blocker is installed on your computer, please deactivate the blocking permanently for the domain picdrop.com. This can often be done with one click.

Then restart your browser. It should work now. If not, you can reach us at any time at hello@picdrop.com.

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My upload is slow or aborts.

For problems with very slow uploads, aborts or incomplete uploads etc. we recommend the following procedure:

In the browser:

  1. Restart your browser and computer. Very often the problem has already been solved afterwards.

  2. Please try uploading in another browser. We recommend in this order: ChromeFirefox, and Safari. Is this working any better?

In Lightroom Classic

  1. Please try to change your FTP settings from FTP and port 21 to SFTP and port 22. If this is already the case with you, please try the other way round. In many cases, this should help.

General Information

Please check the speed of your internet connection. Unfortunately, it is still the case that even the fastest lines (DSL, cable, etc.) have a rapid download, but the upload speed is only a fraction of this speed. You can find out how this works for you in the contract details of your Internet provider or you can just test it. At speedtest.net you can test the speed of your line and send us the results of the test in case of further questions.

If you have the possibility to test another computer or to test your computer via another internet connection, we can also recommend this to detect the error.

  1. Please check the settings of your router, your possibly installed firewall, and possibly installed browser extensions. Does it work better after a short deactivation of firewall and extensions? (Attention: don't activate again!) If yes, please check the settings of your firewall in more detail. Uploading via a network cable instead of via slow WLAN is also optimal.

  1. Please remember, parallel downloads or streams (music, videos etc.) slow down the speed of your upload extremely!

None of these are helping.

In this case, it is very possible that your internet provider has blocked the FTP-Port (21). This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc... Or a bad Internet provider. Some providers want to prevent the misuse of "their" Internet connection, but unfortunately, also block serious services such as your upload.

An alternative?

Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors?

If you have tried all of the above and your upload still doesn't work correctly, please send us an e-mail to hello@picdrop.com. Thank you!

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The client login or naming the galleries does not work.

There can be several reasons for this error:

1. Deactivated cookies for you or your clients:
Make sure that cookies are activated in your browser and that your clients have also activated PicDrop cookies for third parties. Access to password-protected areas is not possible without cookies. Alternatively, deactivate the password to allow your client access to the gallery.

2. An outdated web integration on your server:
You are still using an old web integration. Please download and install the latest version of the web integration. You can find the download of the web integration again in your account settings and you can simply overwrite your old web integration.

3. Other installations on your server (Wordpress and Co.)
Probably other applications such as the popular Wordpress or Drupal, Joomla or a framework are running on your server or storage space. They often save certain addresses like www.yourname.com/gallery etc.... If you or your client try to call PicDrop via your web integration, this application "kidnaps" the entered address and displays error messages instead of PicDrop. To eliminate or exclude these applications as error causes, please change your Wordpress or other programs on your server and exclude your PicDrop folder from their functional range. If you have detailed questions, please contact your programmer or system administrator or the manufacturer of the corresponding program to change this behavior.

 

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The Lightroom upload does not work.

Do you see get the error message

"An internal error has occurred: ?:0: attempt to call field 'AgNetIO' (a nil value)"

this is probably because you still have the old macOS Mojave operating system installed on your computer, but you are using a current version of Lightroom.

The Lightroom plugin can only be used on macOS Mojave up to Lightroom version 10.2. Please update your computer to a newer operating system or downgrade to Lightroom 10.2 or older.

 

Do you see one of the following error messages?

Unable to upload because Lightroom cannot ascertain if the target destination exists.

or

“The specified FTP preset is incomplete and cannot be used.”

In most cases these messages are caused by incorrect login credentials or FTP settings. To eliminate these errors please follow this checklist step by step. Even if some of the steps seem trivial or funny to you.

  1. Make sure that you really entered ftp.picdrop.com as the server and not just picdrop.com.

  2. Make sure you have entered your username correctly. You can find the username here.

  3. When exporting files from Lightroom, make sure you selected "PicDrop" in the "Target Server" section (at the bottom). Please read our installation instructions very, very carefully, as such important details can be quickly overlooked.

  4. Please change your password in your PicDrop account settings and then adjust the FTP settings in Lightroom. (Do not forget to save!) This option prevents typing and copying errors.

  5. Check if you use unusual special characters like "&" or similar in the gallery name. If so, please try it without this sign.

  6. Try to switch your connection from FTP (port 21) to SFTP (port 22), or vice versa if you already use SFTP. Please do not forget to save the settings.

  7. Make sure you are not using any form of firewall or programs such as "Little Snitch" that block your connection. Disable these for testing purposes to see if it works without them.

  8. Please test if another network/WLAN or a hotspot through your mobile phone is solving the problem, so you can be sure that it is not your network that is blocking the upload.

Still not working?

In this case, it is very likely that your ISP has blocked the FTP Port. This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc... Or a bad Internet provider. Some providers want to prevent the misuse of "their" Internet connection, but unfortunately also block serious services such as your upload. Please try SFTP and port 22 (see point 6).

An alternative?

Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors? We also recommend that you upload via your browser. This cannot be blocked and thanks to our convenient drag & drop upload this should be very easy for you. If none of this works, just write us at hello@picdrop.com and we'll see how we can help you.

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Why aren't my file names completely displayed?

Within a gallery, PicDrop automatically scans your images for repetitive behavior in the file names. These name parts, which are always the same from file to file, are then hidden in the image overview. This ensures that only the relevant file numbers are displayed. Your gallery will be clearer and communication with your clients will be easier. Of course, the complete file name is always displayed in the large image view.

If you don't like the automatic file shortcut, you can simply disable it in your account settings.

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Account & Password

Can I create multiple accounts with the same email address and how can I switch between accounts?

Yes - You can create multiple PicDrop accounts with one email address.

Just log in to your existing PicDrop account and create a new account in the account settings, in the area "Accounts" via the green button ("Create new account").

If you log in again with your known access data after that, we will always ask you which of your accounts you want to access.

While you are logged in, you can switch between your accounts via the menu in the upper right corner or in your account settings without having to log in and out.

Easy as that!

Please note
It's currently not possible to use two or more user accounts with one email address AND still have FTP access to your PicDrop account.
By creating a second user account with the same email address you will lose FTP access to all your accounts. Please only use this function if you don't need the FTP access.

You have already created a second user account and lost FTP access?
To regain FTP access for your main account please delete all additional user accounts. This automatically restores FTP access for your main account.

Link to this entry

How can I change my account name?

You can change your account name at any time in your account settings.

Please note that with a new account name all old gallery links you have already sent to your clients will become invalid. Clients who should still have access to their galleries need new links after renaming.

 

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I forgot my password

Not to worry, we all know that...

Below the login form on your account page just click on "Forgot password?" and have a new password sent to you.

Doesn't work either?
Write us an email at hello@picdrop.com and we will take care of it.

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I want to delete my account.

Too bad! In the bottom left corner of your account settings, you will find the option: "Delete account". After another click, your account including all pictures will be deleted and you will never hear from us again.

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Using PicDrop

Bye bye, Plain Links! Hello, Custom Links!

With today's update (16.11.21), you can create individual "custom links" independently of the gallery name. Sharing new galleries via the previous "plain links" linked to the gallery names will no longer be possible. Existing galleries with active plain links can still be opened for two more weeks until Wednesday (December 1st). To increase the security of your galleries, we take a logical step here.

Read more about what you can and should do to ensure that your clients can still access their galleries in this article.

gallery settings custom link

Plain links? What are Plain Links?

Plain Links are links that don't look like this: picdrop.com/username/3zj7uG6ZR, but for example like this: picdrop.com/username/grandmas-birthday. 

In the security settings of your galleries you could choose between both variants. The Plain Link variant was used to get more readable URLs. However, for the last 4 years the second variant, the "secure link", is the default setting for all new PicDrop users.

So if you are part of the majority of our users who always use the "secure link" to share galleries, you can stop reading here. Nothing will change for you!

You are using Plain Links?

If you use Plain Links regularly or have used them in the past, please note that these plain links will STOP working as of Wednesday, December 1st. This also applies to links that have already been sent. If you currently sent out links to clients, you have 2 options:

  1. You can send a new (secure) link to your clients. Or … 

  2. You can create a new Custom Link for the gallery. 

Go to the gallery settings and edit the Custom Link according to your wishes. You can e.g. use the gallery name as before or enter a completely individual name. Please note, however, that this link is then again less secure than the randomly generated link. To increase security, we strongly advise you to always set a password as well.

The security of your data is important to us

At PicDrop we regularly take security precautions, check our application for improvement possibilities and implement them. In the security settings of each gallery we inform you that Plain Links are not as secure as the "secure links" and can be "guessed". Until now, we have relied more on your personal responsibility in deciding which link you choose and let all photographers decide for themselves what type of link you want to use for your galleries. In the future, we want to support you even more and hope that users will use this function much more consciously than before.

How can I still send pretty, more readable links?

Yes, the time of automatically generated links Plain Links is over - unless you consciously decide to keep using them. In this case you can now edit the address of the link by clicking into the address field and name it individually. This is a new option with a similar result: a readable text link. So you can still create nice URLs for galleries that should be public, for example. But now you are no longer locked into automatically using the name of the gallery as the link! This way you can make sure that a link you sent to your clients in the last days remains available after the change on December 1st. 

gallery settings custom link warning

The upcoming changes in a nutshell

  • You are using only secure links for your galleries? Everything stays as it is and there is nothing for you to do!

  • You have been using Plain Links for your galleries? As of December 1st your galleries will no longer be accessible via the Plain Link.

  • What do I have to do now? The easiest way is to send your clients the new randomly generated link to the gallery. Alternatively you can edit this link in the security settings of each gallery (and thus make the old link usable again). It's best to set a password for the gallery at the same time, if it doesn't have one yet.

I still have questions.

No problem! Write us at hello@picdrop.com and we will be happy to answer all your questions.

Link to this entry

Can I create multiple accounts with the same email address and how can I switch between accounts?

Yes - You can create multiple PicDrop accounts with one email address.

Just log in to your existing PicDrop account and create a new account in the account settings, in the area "Accounts" via the green button ("Create new account").

If you log in again with your known access data after that, we will always ask you which of your accounts you want to access.

While you are logged in, you can switch between your accounts via the menu in the upper right corner or in your account settings without having to log in and out.

Easy as that!

Please note
It's currently not possible to use two or more user accounts with one email address AND still have FTP access to your PicDrop account.
By creating a second user account with the same email address you will lose FTP access to all your accounts. Please only use this function if you don't need the FTP access.

You have already created a second user account and lost FTP access?
To regain FTP access for your main account please delete all additional user accounts. This automatically restores FTP access for your main account.

Link to this entry

How can I protect my images with watermarks?

In your account settings ("Your watermarks") you can upload your logo or other graphics and create multiple watermarks with just a few clicks. You can set the place for the watermark and adjust its size and opacity to your needs.

Don’t forget to "Save & Close" your new watermark settings.
To apply watermarks to all the images in a gallery just navigate to the gallery settings of each gallery. You can activate your watermarks in the "Security" section of your gallery settings.
After you hit "Apply Changes" wait for a few seconds to see the watermarks appear on each preview image in your gallery. It couldn't be easier.

Note: the watermarks will “only” protect the thumbnails and previews in PicDrop, so your clients can’t take screenshots or steal the pictures in other ways. If you activate the download of the original images at the same time, these will not be protected by watermarks because PicDrop will never modify your originally uploaded images.

Find a German introduction video to our watermarks here:

Click here to display this video from Youtube. This will load and transfer data from Youtube. For details, please check our Privacy Policy.

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Color markings or image selection, which is better?

When is the best time to use color flags?

The color markers within PicDrop are a very simple and quick way to mark those images that you want to use or select in the end.

They are primarily suitable...

  • When only one person should work on a selection. To get started, it requires no training and you can mark images directly. However. that also means color markers can be overridden at any time - and by every visitor to the gallery. So it's a good idea to use the color markers if you are only working with one client in the gallery.

  • To "narrow down" a selection. For example, the client can mark his first favorites "orange", use "green" as the favorites of that selection and "red" for pictures that should not be used. Therefore your client gets through the selection step by step and can approach the final decision.

Pro Tip: Set the gallery in advance so that the pictures are sorted by color (backward). Thus, the selection also visually separates in front of your clients.

  • For fast, real-time voting, for example, while on the phone or via Skype. Color markers are immediately visible on any computer or smartphone on which the gallery is open. This makes them very well suited to make direct arrangements that the counterpart should see in real time.

They are not suitable...

  • To map selections of multiple people in a gallery. If several people are to express their opinion on a set of images, the color markers often get in the way. Each change in the gallery will overwrite it. Therefore, we advise against the use of color markers when working with several people in a gallery.

When is the best time to use the image selection function?

PicDrop'ss image selection feature helps you capture and store multiple views of your clients in a gallery. Your clients use them best to set final favorites in a gallery. One of the most important things in creating a picture selection is remembering to save and name them. Therefore nothing stands in the way of further work with the selection.

It is best suited...

  • If several clients should select pictures. You have shared the PicDrop gallery link with several clients and they should each give their assessment of the pictures. Each picture can be selected several times.

  • To set several selections for different purposes. An endless number of image selections can be created in a gallery do not affect the overall gallery. However, the selections should then be named accordingly, so that you can identify them to the respective client or purpose.

Pro Tip: Picture selections can be moved and copied to a different gallery with just a few clicks.

  • To finalize a selection. By creating an image selection your clients can easily tell you which images are for final editing or go to print.

It is not suitable...

  • As a step by step selection. However, the color markings and their filter options are simply clearer and intuitively understandable for your clients due to the color scheme.

  • For real-time coordination with your client. In order to make arrangements with your client in real time, the image selection is a bit cumbersome, better to use the color markers.

Why shouldn't' both be activated at the same time?

In general, we recommend to enable only one of them (either color markers or image selection) per gallery for your clients. This prevents misunderstandings and confusion when using PicDrop. In conclusion, the color markers should be understood as temporary markers and image selections as saved image sets that you can recall at any time to continue working in the gallery.

Link to this entry

How can I change the order of my sub-galleries in the menu?

Specifically for weddings and other events that have a time schedule, it makes sense to sort the sub-galleries in a specific order. To set this order, open the parent gallery in which the sub-galleries are located and click on the three items next to the gallery name in the side menu on the left. Select "Sort Sub-Galleries" and change the mode from "Sort Alphabetically" to "Sort Manually". Now you can set the order freely by drag & drop.

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How do I delete a gallery?

There are four ways to delete a gallery:

  1. Open the corresponding gallery and click on the three dots in the upper left next to the gallery name. There click on "delete".
  2. In the gallery overview (listing A-Z), move your mouse over the name of the gallery and click on the three dots in the upper left corner next to the gallery name. Then select "delete".
  3. On the right side of your gallery overview, you will find the same three dots at each gallery, if you move the mouse over the gallery. There, too, simply select "delete".
  4. Finally, you can, as always, login into your PicDrop account with your FTP program and delete the gallery there.
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How do I delete multiple images at once?

To delete multiple images at once, select the images and click on the delete icon in the lower right corner.

To select multiple images at once, press Shift, click the left mouse button and draw a blue selection frame anywhere in edit mode. Any image that is inside the frame will automatically go into your selection. The images in the selection can then be deleted with one click.

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How do I filter out my clients image selections in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?

In many image editing programs, you can use the file search to display exactly the images of a selection of images from PicDrop. This saves you the trouble of searching for each individual file. Below we will show you how it works.

The steps in PicDrop

  1. Open in the gallery the selection that you want to filter out locally or mark the pictures with the selection function (blue plus sign in the picture overview)

  2. Click on the "Export Selection" icon in the selection, bottom right. There you will find the various possibilities to filter the selection in Lightroom or in your Finder/Explorer etc. - without a long search.

  3. Copy the corresponding file lists to the clipboard.

Please continue on your computer with your favourite tool:

The steps in Lightroom Classic

  1. Open the Shooting folder in Library mode

  2. Press the ESC key to display the filters at the top

  3. Select the category "Text"

  4. In the drop-down menu, select "File name" and "Contains"

  5. Copy the file names into the search field

  6. Only the images that were previously saved in the selection are seen

The steps in Capture One

  1. In Capture One, open a folder with the images you want to filter

  2. In the C1 menu, click Select > Select by > Filename List ...

  3. Copy the content of your clipboard into the search field

  4. Select "Space" as a delimiter below the search field

  5. Click "OK"

All images of your PicDrop selection are now selected in Capture One. You can save them as a new collection or continue working with them however you like.

The steps in Photo Mechanic

1. Open the corresponding project folder in Photo Mechanic 2. Paste the text from the clipboard into the white search field (via menu Edit > Find... or cmd-F on Mac or Ctrl-F on Windows) and set the following search options

  • Find: Any of the words

  • In: All items

  • Searching: ☑️ file names

After clicking "Find" in the lower right corner, Photo Mechanic will select all the photos in your selection from PicDrop and you can continue working with them.

Please note that the search in the upper left corner of Photo Mechanic ("Search my Mac") cannot be used for these steps.

The steps in Mac Finder/Windows Explorer

  1. Open the folder where the pictures are located

  2. Click on the normal search

  3. Copy the file names into the search field

  4.  Images that were previously saved in the selection will only be seen

Please note that the filter text in the Explorer is limited to 259 characters. The filter text in the Finder is limited to 2048 characters or 99 files.

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How do I prevent visitors from seeing the sub-galleries of a gallery?

To ensure that visitors of a gallery do not have access to existing sub-galleries, the item "View Sub-Galleries" in the parent gallery must be inactive. Thus no one in the parent gallery can see the lower galleries - and vice versa.

See also: How do I prevent visitors to a gallery from accessing the parent gallery?

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How do I prevent visitors to a gallery from accessing the parent gallery?

To ensure that visitors to a sub-gallery in the left menu do not have access to the parent gallery, the option "Navigation to sub-galleries and vice versa" must be inactive in this parent gallery. Therefore, no one in the parent gallery can see the sub-galleries - and vice versa.

In order to additionally prevent a "clever" visitor from shortening the address of a sub-gallery by one level and still being able to access the parent gallery, we recommend using the "secure link". This link consists of only one code and does not allow any conclusions on your folder structure. You can find it in the "Send" section.

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How do I rename a gallery?

There are several ways to rename a gallery:

  • Open the gallery and click on the three dots right next to the gallery name on the left side of the screen. Click on "rename".
  • In the gallery overview (listing A-Z) move your mouse over one of the gallery previews on the right. Three dots will appear on the lower left side of the gallery. Chosse "rename" in this menu.
  • On the left side of your gallery overview, you will find a list of all your galleries. Hover above a gallery namen with your mose and the same three dots will appear. Simply clicke on "rename".
  • Finally, you can log in to your PicDrop account with your FTP program and rename the gallery there.

Please note that renaming a gallery will not change the external link of your gallery. If you want to change the external link you can find all the options in the gallery settings in the Security tab. You can find all the details here: The gallery settings in detail.

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How do I switch between mobile and desktop view on smartphone, iPhone, iPad, Tablet?

Every smartphone and tablet should automatically display the better, mobile version. To switch to the mobile version, tap on the white menu at the bottom right. There you can switch to the desktop view. If you want to switch back from the desktop view, you will find a corresponding option above the gallery.

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How do I use the color markings?

The color markings, which you can find above each thumbnail in the image overview and below each opened image, are intended to better capture the different stages of image processing or image selection.

For example, you can mark pictures with the color "green", which you feel is finished, and your client can set them to "final" if he agrees or downgrades them to "orange" if he still has change requests. This is just one example of many ways you can use the color markers.

We have deliberately kept the functionality open because every photographer and every client has his own way of working. Soon you will also have the possibility to label the three colors in your account settings yourself.

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What are team members in a PicDrop account?

The team member function allows you to work together with several people in one PicDrop account. Each team member uses his own access data and can access galleries and settings of the PicDrop account with individually adjustable access rights.
Team members are an exclusive feature of PicDrop’s Business Plan. All details about setting up and using the team member function can be found here: https://www.picdrop.com/web/faqs/team-members/
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What exactly is a "secure link"?

If you use the "Secure Link" function, you can give your clients or third parties a link to your gallery from the address with the exact structure of your folder and the gallery structure will not be visible.

For example, www.picdrop.com/photograph/client/project/shooting would appear as www.picdrop.com/photograph/PQd4HQ

Someone who only knows this shortened, secure address and has bad intentions cannot simply find out the addresses of your other galleries by analyzing or trying them out.

Of course, you should always protect your galleries with a password that only you and your client know. You can enter it under "Gallery Settings" and select "Gallery Password". If the item "View sub-galleries" is activated in the parent gallery, your client can, of course, continue to navigate via the navigation on the left side and continue to access parent folders etc..

 

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Which keyboard shortcuts does PicDrop support?

With PicDrop you can also use shortcuts. This saves you a lot of time and it is also much easier for your clients to make a selection quickly. Here are the most important shortcuts and key combinations:

When images are open

You can use these keyboard shortcuts in the large image view:

Space Bar Next Picture
0 Remove image marker
1 Mark image red
2 Mark image orange
3 Mark image green
4 Mark image as final
S Add image to image selection
D Download image
M Magnifier
Tab Fullscreen
R + Enter Delete Image

Continuously pressing Shift or Alt and cursor keys (left and right), displays the images one after the other without animation.

In the image overview

In the overview of all images within a gallery, you can use the following keyboard shortcuts if you hover your mouse over an image at the same time without clicking on it.

1 Mark image in red
2 Mark image in orange
3 Mark image in green
4 Mark image as final
Spacebar Show picture info
S Add image to image selection
D Download picture
Cmd + A Add all currently displayed images to image selection
Cmd + D Deselect all currently selected images

Please note, the mouse is not used for selecting/deselecting all images (last two shortcuts).

In combination with the left mouse button

Shift select images
alt deselect images

With the Shift key held down, you can click the left mouse button anywhere in the voting mode and draw a blue selection frame. Any image inside the frame will automatically end up in your selection bar at the bottom.

With the alt key pressed, you can draw a red frame with the mouse, which works the other way around: all images in the red frame are removed from the current selection at the bottom of the screen.

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How do I change the default sharing text to send my galleries?

If you want to send a gallery to your clients, you can either copy & paste the link to the gallery and send it via any channel. Or you can send a mail using the "Send" button within the gallery. Here PicDrop gives you by default a general text, which fits every situation, but doesn't look very individual.

If you would like to make this text more personal, you can adjust it in the account settings. Open there the point "Your text templates" and click on "Create new template".

There you will see the standard text in an editor. In this editor you can customize the mail as you like and save it under a name. Beside the (only visible for you) name of the template and the subject the e-mail is divided into 4 areas:

  • Greeting and beginning of the message

  • Note to the gallery password

  • Note on the PIN in the presentation mode

  • End of the mail and farewell

You can freely edit points 1 and 4 and be creative. It is important that you do not forget to insert the placeholder for the gallery link. All placeholders are already included in our template. However, if you have deleted them and want to insert them again afterwards, you can place them again in the text at any time using the "Insert placeholders" function. Make sure that the placeholders for the "Password" and the "PIN" end up in the respective areas 2 and 3.

You can also freely edit the already mentioned areas 2 and 3. But: It is important to know that these areas are only inserted into your mail when the respective function is active in the gallery to be sent. The sentence "The password is "password123". (without quotation marks)" is only inserted if a password is active at all. This ensures that you will never forget to send the password for a gallery. PicDrop thinks about it for you. The same applies to the PIN to switch to the Edit Mode. So it doesn't make sense to put these topics in item 1 or 4. Just keep them separate and leave the rest to PicDrop.

Of course you can create as many templates as you want. Afterwards you can open your templates in the "Share" area of each gallery with one click and save a lot of work with each gallery sent to you. When sending, you can then decide whether you want to send the mail via your own mail program or via PicDrop.

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How and when will I be informed about new colour markings?

If your client adds new color markings to your images or changes or removes existing ones, you will always receive an email. All new selections or changes are listed in this mail. Existing markings that have not changed are not listed there. You can view them at any time in the gallery. The email is always sent 5 minutes after the last color marking.

If you no longer want to receive these emails anymore, you can deactivate them in the notifications section of your account settings.

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My Clients

Can I protect my galleries with a password?

Definitely. Just open "Gallery Settings", click on "Security" and define the password your client or everyone else has to enter before entering your gallery.

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Do my clients need to install any software?

No.

Your clients only need Internet access and a reasonably up-to-date browser such as Firefox, Chrome or a current Internet Explorer (from version 9).

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How long will my galleries stay online?

As long as you want.

PicDrop never interferes with your data. This means: we do not change or delete any data unless you explicitly request us to do so. All galleries remain online until you delete them yourself when you no longer need them.

This also holds true for our free plan: all your previously created galleries and all uploaded pictures will remain. However, if the total amount of data or the number of uploaded images exceeds the amount included in your plan, the images or galleries can no longer be downloaded nor accessed by third parties, i.e. your clients.

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My client cannot access a gallery.

If a client only receives an error message instead of the desired gallery, this can have various reasons:

  1. The gallery no longer exists or has been renamed. Please send your client the current address.
  2. Case sensitivity is important when sending galleries. Therefore, you must pay attention to the upper and lower case of the entire address. It is best to copy the link directly and paste it into the mail to your client to avoid typos. Or you can use the "Share-function". Especially when passing addresses on the phone you should be very accurate. Tip: You can avoid such mistakes and make your life easier by consistently writing everything in small letters.
  3. Your clients' browser does not accept cookies. Please deactivate the password of the gallery concerned or ask your client to use another browser.
  4. If the gallery or the images stored in it exceed your plan the gallery will not be visible to your client. Please choose a plan that does not exceed the gallery and storage limit to make the gallery visible to your client again.
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Trial Month & Contract

Are there minimum contract terms or periods of notice?

We'll make it easy for you:

  • If you pay monthly, you can also cancel monthly. (monthly payments are possible in our Lite, Pro and Business plan)
  • If you take advantage of the semi-annually payment, you can cancel semi-annually.
  • This means that you can cancel an annual payment with all its benefits every year.

What does termination mean?

Termination means that your contract will not automatically be renewed for the same period at the end of the current billing period. In the event of termination, the current billing period can, of course, be used in full until the end. A proportional repayment of the current billing period is not possible.

No period of notice

You will always have until the last day to object to an automatic renewal, i.e. to cancel your plan. We want you to stay with us because of our great service - not because of a adhesion contract. If you no longer need PicDrop, you can leave us painlessly at any time and download all your data without any problems.

What happens in the event of termination?

Your account will be automatically reduced to the free plan at the end of the current, already paid billing period. All your galleries and pictures will of course remain. Existing galleries and images that exceed the maximum of 3 galleries or the 1 GB storage of the free plan are no longer available for third parties and cannot be downloaded anymore.

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Can I deduct PicDrop for tax purposes?

But of course! For every direct debit, you will receive a proper invoice with VAT and you can book PicDrop as an expense at the tax office. You can call up and print out older invoices at any time in your account.

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Can I install PicDrop on my own server?

Unfortunately, this is not possible. PicDrop is a very complex program that we constantly maintain and improve for you. This also includes perfectly adapted servers and the interaction of several functions. A use on other servers is therefore not possible.

Instead, you can use PicDrop with our Web Integration under your domain, so your clients won't even notice that PicDrop isn't on your server.

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Can I switch between different plans?

Of course you can.

If you change to a higher plan, it is immediately active and all remaining credit will be credited until it is used up.
If you switch to a lower plan or the free plan, you will keep the plan you have already paid for until the end of the current period and will then be downgraded.

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Details about the PicDrop Business Plan

Our Business plan is the best way to work together about all your photos as a team.

Our Business plan includes all the advanced features of PicDrop. Additionally the Business plan allows you to invite team members into your PicDrop account to be able to work together, smarter and more effectively.

Your advantages with the Business plan:

  • Collaboration: Invite specific team members to your PicDrop account and manage your images together.

  • Integration of third parties: Give your image suppliers, agencies and freelancers individual access for smooth collaboration.

  • Control: With individual access rights, you can control who can access which data and collaborate on your projects.

  • Real-time communication: Work together internally and externally with image selections, comments, agreements on color flags etc.

  • Availability: Give your team access to your data from anywhere. Coordinate with colleagues - mobile or on desktop, without any installation.

  • Smooth transfer: Send and receive all common image formats - simply by dragging & dropping them in your browser.

  • External provision: Send image collections e.g. for PR/press purposes.

  • Time saving: Smart voting tools save valuable time for your team.

  • Automatic archive: Store all assets permanently on up to 1 TB of storage, expandable at any time.

  • Security: Your data is protected in the cloud. Insecure, local installations are no longer necessary.

  • German data protection: Of course PicDrop works DSGVO compliant.

The basic price for the PicDrop Business plan already includes 3 team members. Further accesses can be booked flexibly at any time.

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How can I pay you?

That's up to you.

You can pay monthly, semi-annually and annually - conveniently by automatic direct debit (Euro area, except GB and Switzerland) or with your credit card (worldwide).

The renewal of your plan can be canceled at any time.

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I need more storage space. Is that possible?

If you need more storage space than the 1 TB included in the business plan, please write us briefly at hello@picdrop.com and tell us how much storage is needed.

We will then quickly send you an individual offer.

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What happens to my pictures after the trial month?

After the trial month you are free to choose one of our plans or continue to use the free plan.

If you don't decide for one of our affordable plans, but choose the limited free plan, all your galleries created so far and all uploaded pictures will of course be preserved. If the uploaded pictures exceed the total amount of data or the number of galleries in the free plan however, all exceeding pictures or galleries can no longer be downloaded and accessed by third parties, such as your clients.

Of course, you can always switch to a Lite, Pro or Business plan to continue working without any restrictions.

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Where can I find my invoice(s)?

You will find your invoices listed in your account settings under the menu item "Your invoices":

Link to this entry

Why does PicDrop cost money?

With PicDrop we would like to offer you a reliable service on which you can depend 100%.

We ourselves have seen, used and loved many tools that unfortunately had to stop working after a while because they only concentrated on popularity or great features rather than on how they can finance themselves and pay the next server bill. We do not speculate on being bought by an internet giant for millions of euros on day. Instead, we want to offer you a great service that you like to pay for. This is the only way to ensure that PicDrop will remain for many years to come. Therefore, that's why PicDrop costs money.

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Will I be notified before my Pro-Plan is renewed?

No.

We don't want to annoy you with emails every month. In your account settings under "Your plan", you will always find all the information about your current plan and when your subscription will be automatically renewed.

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Lightroom

Filtering selections on my hard disk/Lightroom/Capture One does not work.

This can have several causes.

Spaces in the file name
Lightroom, Windows Explorer, Apples Finder, etc. cannot filter out files that contain spaces. Before uploading, you should make sure that your file names consist only of letters, numbers, and underscores or hyphens.

Files renamed to PicDrop when uploading
Basically, the files on your hard disk must have the same file name as the files in your PicDrop Gallery and the selection you want to filter out locally. So you should make sure that e.g. Lightroom does not rename the files when uploading.

Missing fill zeros
If additional images are filtered out instead of your selection, this is often due to missing "fill zeros" in your file names. From the beginning, for example, if you filter to "File-2," Lightroom and Co will display all files that contain the "File-2" section in their names. Unfortunately, this section is also found in other file names such as "File-24". The result, both files (or even much, much more...) are displayed.

To solve this problem permanently, we recommend naming files from the memory card to the hard disk so that the trigger number always has at least 4 digits at the end of the file. Shorter digits before should always be filled with zeros. So "File-2" would become "File-0002" and the number is always and everywhere completely unique, even when filtering in Lightroom. For example, using this method, the "File-0002" file can no longer be part of the "File-0024" file name, as it was before.

This procedure helps you in many other programs besides Lightroom, including PicDrop.

Capture One
You may be using the wrong search in Capture One. Please use the search described here.

Exceeding the number of characters in the Explorer or Finder
The filter text in the Explorer can contain a maximum of 259 characters. The filter text in the Finder is limited to 2048 characters or 99 files.

Photo Mechanic
Photo Mechanic offers two different search tools. Please use the search via "Edit > Find..." in the menu to filter your selection. Here you will find the required settings for Photo Mechanic's search window.
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How do I filter out my clients image selections in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?

In many image editing programs, you can use the file search to display exactly the images of a selection of images from PicDrop. This saves you the trouble of searching for each individual file. Below we will show you how it works.

The steps in PicDrop

  1. Open in the gallery the selection that you want to filter out locally or mark the pictures with the selection function (blue plus sign in the picture overview)

  2. Click on the "Export Selection" icon in the selection, bottom right. There you will find the various possibilities to filter the selection in Lightroom or in your Finder/Explorer etc. - without a long search.

  3. Copy the corresponding file lists to the clipboard.

Please continue on your computer with your favourite tool:

The steps in Lightroom Classic

  1. Open the Shooting folder in Library mode

  2. Press the ESC key to display the filters at the top

  3. Select the category "Text"

  4. In the drop-down menu, select "File name" and "Contains"

  5. Copy the file names into the search field

  6. Only the images that were previously saved in the selection are seen

The steps in Capture One

  1. In Capture One, open a folder with the images you want to filter

  2. In the C1 menu, click Select > Select by > Filename List ...

  3. Copy the content of your clipboard into the search field

  4. Select "Space" as a delimiter below the search field

  5. Click "OK"

All images of your PicDrop selection are now selected in Capture One. You can save them as a new collection or continue working with them however you like.

The steps in Photo Mechanic

1. Open the corresponding project folder in Photo Mechanic 2. Paste the text from the clipboard into the white search field (via menu Edit > Find... or cmd-F on Mac or Ctrl-F on Windows) and set the following search options

  • Find: Any of the words

  • In: All items

  • Searching: ☑️ file names

After clicking "Find" in the lower right corner, Photo Mechanic will select all the photos in your selection from PicDrop and you can continue working with them.

Please note that the search in the upper left corner of Photo Mechanic ("Search my Mac") cannot be used for these steps.

The steps in Mac Finder/Windows Explorer

  1. Open the folder where the pictures are located

  2. Click on the normal search

  3. Copy the file names into the search field

  4.  Images that were previously saved in the selection will only be seen

Please note that the filter text in the Explorer is limited to 259 characters. The filter text in the Finder is limited to 2048 characters or 99 files.

Link to this entry

How do I install my PicDrop Lightroom plugin?

The step-by-step installation guide can be found here.

Link to this entry

Should I use FTP or SFTP?

We clearly recommend SFTP. The access data remains exactly the same, only the port changes to port 22. The upload via SFTP serves your own security because otherwise you can transfer your access data unencrypted with every login and every upload and someone else can intercept and steal them if necessary.

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The Lightroom upload does not work.

Do you see get the error message

"An internal error has occurred: ?:0: attempt to call field 'AgNetIO' (a nil value)"

this is probably because you still have the old macOS Mojave operating system installed on your computer, but you are using a current version of Lightroom.

The Lightroom plugin can only be used on macOS Mojave up to Lightroom version 10.2. Please update your computer to a newer operating system or downgrade to Lightroom 10.2 or older.

 

Do you see one of the following error messages?

Unable to upload because Lightroom cannot ascertain if the target destination exists.

or

“The specified FTP preset is incomplete and cannot be used.”

In most cases these messages are caused by incorrect login credentials or FTP settings. To eliminate these errors please follow this checklist step by step. Even if some of the steps seem trivial or funny to you.

  1. Make sure that you really entered ftp.picdrop.com as the server and not just picdrop.com.

  2. Make sure you have entered your username correctly. You can find the username here.

  3. When exporting files from Lightroom, make sure you selected "PicDrop" in the "Target Server" section (at the bottom). Please read our installation instructions very, very carefully, as such important details can be quickly overlooked.

  4. Please change your password in your PicDrop account settings and then adjust the FTP settings in Lightroom. (Do not forget to save!) This option prevents typing and copying errors.

  5. Check if you use unusual special characters like "&" or similar in the gallery name. If so, please try it without this sign.

  6. Try to switch your connection from FTP (port 21) to SFTP (port 22), or vice versa if you already use SFTP. Please do not forget to save the settings.

  7. Make sure you are not using any form of firewall or programs such as "Little Snitch" that block your connection. Disable these for testing purposes to see if it works without them.

  8. Please test if another network/WLAN or a hotspot through your mobile phone is solving the problem, so you can be sure that it is not your network that is blocking the upload.

Still not working?

In this case, it is very likely that your ISP has blocked the FTP Port. This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc... Or a bad Internet provider. Some providers want to prevent the misuse of "their" Internet connection, but unfortunately also block serious services such as your upload. Please try SFTP and port 22 (see point 6).

An alternative?

Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors? We also recommend that you upload via your browser. This cannot be blocked and thanks to our convenient drag & drop upload this should be very easy for you. If none of this works, just write us at hello@picdrop.com and we'll see how we can help you.

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Where can I find the Lightroom plugin?

You can find the plugin and the instructions in your PicDrop account settings under the menu item "Lightroom".

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Presentation Mode

How can I test the Presentation Mode myself as an admin?

After you have activated the Presentation Mode in the Gallery Settings, the gallery looks the same as before. To test the new view, click on "Client View" in the upper right corner. There the gallery will appear exactly as your client will see it when opening the gallery.

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How can my clients hide certain images?

To allow your clients to hide certain pictures, activate the functions "Allow switch to edit mode" and "Do not show red flagged images". Your clients can now switch to edit mode and highlight images they want to hide in red. These marked images are automatically hidden in the Presentation Mode.

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How do I change the background color in the Presentation Mode?

You can set the background color for your galleries individually for each gallery. To do this, go to the Gallery Settings and open the Presentation Mode tab.

First you decide on the brightness - bright or dark.

If you activate the "Dimmed color" option, you can use the button on the left to choose a grey background. Depending on your choice of brightness, this will be a light or a dark grey.

With the slider to the right you can choose a light coloring for your background.

If you don't activate the "Dimmed color", the background of your gallery is simply white or black.

In the small preview below you can directly see the color effect in combination with your images.

At the end you save your desired color at the bottom with the button "Apply Changes".

This way you're sure to find the perfect background that makes your images look their best!

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How do I change the header / opener / title in the Presentation Mode?

For each gallery you can customize how the title should look like.

First, you activate a header image for your gallery.

Then open the gallery settings, click on the tab Presentation Mode and activate it.

Then scroll down a bit in the gallery settings and you will find the settings for the opener:

Here you can

  1. set an alternative title that will be displayed instead of the gallery name - you can also use emojis if you like 🥳

  2. choose the font for the title

  3. choose from three sizes for the title

  4. choose a bright or a dark font

  5. set the position of the title on the header image

You can see all changes live on the small preview image.

All these functions enable you to find the right look for all your clients - from wedding to interior design shoots.

At the end, don't forget to save your changes by clicking the "Apply Changes" button at the bottom!

A tip: with one click on “Client View” at the top of the gallery, you can immediately see how the gallery will look for your clients when they first open it!

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How do I change the size and spacing of my images in the Presentation Mode?

For each gallery in Presentation Mode you can choose how the thumbnails should be presented.

Open the gallery settings, click on the tab Presentation Mode and activate it at the top with the blue check mark.

Scroll all the way down and you will find the settings for the image previews:

Here you can

  1. choose from three different image sizes (small, medium, large)
  2. change the spacing between the images (small, medium, large)
  3. choose square or round corners for your images and the whole gallery
You can see all changes live in the preview directly above the settings.

At the end, don't forget to save your changes by clicking the "Apply Changes" button at the bottom!

A tip: with a click on Client View at the top of the gallery you can immediately see how the gallery will look like for your clients once they first open it!

Link to this entry

What are the design settings in the Presentation Mode?

PicDrop allows you to customize all the details of your galleries to best suit you and your clients.

With the following settings you can create your personal gallery look:

1. The opener in the Presentation Mode allows you to:

✅ select a font

✅ adjust the position and size of the gallery title

✅ set the brightness for the gallery title

✅ an alternative title for your gallery

✅ a suitable "Open gallery" button

2. for the gallery image overview in the Presentation Mode, you can adjust the following:

✅ the background color of the gallery

✅ the size of the thumbnails

✅ the spacing of the thumbnails

✅ the choice between a round or square look

All buttons in the gallery adjust automatically to your color and font selection.

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What is the Presentation Mode?

The Presentation Mode is a view trimmed to a pure presentation. It is perfect for weddings, events and other picture presentations.

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When is the best time to use the Presentation Mode?

The Presentation Mode is best suited for sending your photos from weddings, events and all other moments where you need the perfect first impression and presentation to the client.

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Where can I activate the Presentation Mode?

The Presentation Mode can be activated in your gallery settings. If this setting is activated, your gallery will be displayed in the Presentation Mode when your client opens it.

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Safety & Privacy & GDPR

Can I rely on you and do you backups?

Yes, our servers are connected to the rest of the world several times, backed up and monitored around the clock, so that we can guarantee a network availability of at least 95%. In case of failures, you can be sure, it is in our own interest to get PicDrop back up and running as soon as possible.

Your data is backed up daily. Of course, you can also download a complete backup of your data at any time via your FTP access and have the selections, image comments etc. of all galleries sent to you as a bundled PDF. (soon!)

Note: Your data is safe with us. Nevertheless, we do not see PicDrop as a backup solution for you, but as a tool for communicating with your clients. Solid backups are a completely different subject, and as a photographer, you should always keep in mind delimited backups and a solid data architecture. Your pictures are your capital. By the way, the American photographer Chase Jarvis has prepared more information on this topic very well in his blog.

Link to this entry

Can I protect my galleries with a password?

Definitely. Just open "Gallery Settings", click on "Security" and define the password your client or everyone else has to enter before entering your gallery.

Link to this entry

How can I protect my images with watermarks?

In your account settings ("Your watermarks") you can upload your logo or other graphics and create multiple watermarks with just a few clicks. You can set the place for the watermark and adjust its size and opacity to your needs.

Don’t forget to "Save & Close" your new watermark settings.
To apply watermarks to all the images in a gallery just navigate to the gallery settings of each gallery. You can activate your watermarks in the "Security" section of your gallery settings.
After you hit "Apply Changes" wait for a few seconds to see the watermarks appear on each preview image in your gallery. It couldn't be easier.

Note: the watermarks will “only” protect the thumbnails and previews in PicDrop, so your clients can’t take screenshots or steal the pictures in other ways. If you activate the download of the original images at the same time, these will not be protected by watermarks because PicDrop will never modify your originally uploaded images.

Find a German introduction video to our watermarks here:

Click here to display this video from Youtube. This will load and transfer data from Youtube. For details, please check our Privacy Policy.

Link to this entry

Do I have to complete a Data Processing Agreement?

If you process personal data of your clients with the help of a service provider (e.g. PicDrop), it is a Data Processing Agreement (in the past this was called order data processing or ADV; but in principle, it is the same thing). This data processing must be regulated by contract, which ensures that the service provider (i.e. us) adheres to the rules of the GDPR and also ensures the protection of your data (and that of your clients) if it is passed on to third parties.

The conclusion of such an agreement with us is voluntary. The decisive criterion is rather whether you process "personal data" of your clients (i.e. "information that refers to an identified or identifiable natural person"; §4 GDPR) via PicDrop. According to some experts, this term could already include portrait photos. Depending on the nature of your work, however, this may not be necessary. The deciding factor is always the specific individual case. To find out whether this applies to your work, please contact your lawyer or your photographers' association directly.

Either way, it cannot hurt to conclude a Data Processing Agreement with us.

 

Link to this entry

How can I make a Data Processing Agreement?

You can conclude and print out a Data Process Agreement (DPA) here in your PicDrop. Of course, we offer this agreement independent of your chosen plan and without additional costs.

 

Link to this entry

How do I prevent visitors from seeing the sub-galleries of a gallery?

To ensure that visitors of a gallery do not have access to existing sub-galleries, the item "View Sub-Galleries" in the parent gallery must be inactive. Thus no one in the parent gallery can see the lower galleries - and vice versa.

See also: How do I prevent visitors to a gallery from accessing the parent gallery?

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How do I prevent visitors to a gallery from accessing the parent gallery?

To ensure that visitors to a sub-gallery in the left menu do not have access to the parent gallery, the option "Navigation to sub-galleries and vice versa" must be inactive in this parent gallery. Therefore, no one in the parent gallery can see the sub-galleries - and vice versa.

In order to additionally prevent a "clever" visitor from shortening the address of a sub-gallery by one level and still being able to access the parent gallery, we recommend using the "secure link". This link consists of only one code and does not allow any conclusions on your folder structure. You can find it in the "Send" section.

Link to this entry

I have general questions about GDPR.

On May 25 2018, the General Data Protection Regulation (GDPR) was enforced in the EU. This standardizes the strict data protection laws of all European countries and thus ensures an even better and more effective protection of your data as well as the data of your clients.

What changes with the GDPR?

Actually, not much has changed. German legislation on data protection has already been very strict, so the changes are more in the details. The protection of your data has always been an important concern for us, in which we invest a lot of money and effort. Your photos at PicDrop are automatically subject to German jurisdiction and data protection.

What changes for me?

The changes for you can be divided into two areas. The first area concerns your PicDrop account. Not much will change here. We will have revised our data protection regulations at the latest by the time the GDPR is enforced and will inform you in good time. Since your rights as a client are significantly strengthened with the GDPR, this is only to your advantage.

Sharing data? Do we have to do this?

For example, in order to send a newsletter or to debit money for the monthly services from your account, we use other but serious and reliable service providers who support us like any other website. We carefully select these service providers and ensure through contracts that your data is also secure there and that all parties involved are adhering to the high legal data protection standards.

As part of the order processing agreement, we accurately list the service providers we work with and keep you informed of any changes.

Link to this entry

Is there anything else I need to know as a photographer?

Yes, as of May 25 photographers also became obligated to comply with the GDPR. Although you have already been obliged to do many things within the framework of strict German laws, from May 25 data processing that does not comply with the GDPR may result in harsh penalties.

We would be happy to advise you here, but unfortunately, we are not lawyers. Therefore, we ask you to contact your lawyer or a professional consultant for the necessary updates of your website, contract templates, etc. A first step for the rough understanding of GDPR can be found on the Podcast "Uncle Bobcast"  by wedding photographers by Nils Hasenau and Manuel Gutjahr. They spoke with an attorney on the topic of GDPR. (German)

 

 

 

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Should I use FTP or SFTP?

We clearly recommend SFTP. The access data remains exactly the same, only the port changes to port 22. The upload via SFTP serves your own security because otherwise you can transfer your access data unencrypted with every login and every upload and someone else can intercept and steal them if necessary.

Link to this entry

What exactly is a "secure link"?

If you use the "Secure Link" function, you can give your clients or third parties a link to your gallery from the address with the exact structure of your folder and the gallery structure will not be visible.

For example, www.picdrop.com/photograph/client/project/shooting would appear as www.picdrop.com/photograph/PQd4HQ

Someone who only knows this shortened, secure address and has bad intentions cannot simply find out the addresses of your other galleries by analyzing or trying them out.

Of course, you should always protect your galleries with a password that only you and your client know. You can enter it under "Gallery Settings" and select "Gallery Password". If the item "View sub-galleries" is activated in the parent gallery, your client can, of course, continue to navigate via the navigation on the left side and continue to access parent folders etc..

 

Link to this entry

Where are your servers located?

PicDrop GmbH is a purely German company. All our servers are located at large and well-known providers in Germany. Your data is therefore subject to strict German data protection regulations.

For the reliable delivery of data and for our communication with clients (newsletters, customer support, credit card payments, etc.) we use further, international services and tools from industry-leading companies. It is important to us that each of these companies is contractually bound to the same GDPR obligations towards us, you and your clients.

You can find more information about this in our privacy policy. Furthermore you can sign a Data Processing Agreement (DPA) with us in your account under "Payments & Legal" that lists all companies and service providers we use.

Link to this entry

Who can view and access a gallery?

In principle, anyone to whom you give the direct address of a gallery can also access it.

So you alone are responsible for who can see your galleries.

Therefore, we always recommend two things:

  1. Protect your galleries with a password, especially when it comes to sensitive topics. (weddings, erotic pictures, company secrets etc.)

  2. Always use secure links and deactivate the clear link of a gallery if necessary. (What exactly is a "secure link"?)

Link to this entry

Web Integration

Can I integrate PicDrop on my website?

Of course, you can use PicDrop under your domain and with your logo etc. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings. There you will find the following options:

PicDrop under your domain

With the web integration, you can run PicDrop under your own domain so that we remain invisible to your clients.

For example, www.picdrop.com/maxmustermann/gallery becomes www.maxmustermann.com/client/gallery.

Client login on your site

You can also display the login field for your client accounts (BETA) on your own website. For this, you need knowledge in the area of web programming or some support from your webmaster. This feature is also still in beta and details may change.

Link to this entry

How do I install the web integration to use PicDrop under my domain?

You can find instructions for installing the web integration. If you have any questions, you can always contact us at hello@picdrop.com.

Link to this entry

My web integration is running, but I can't access galleries directly.

You have managed to install the web integration on your server. The gallery overview can easily be called up via the new address (www.yourname.com/picdrop/), but when you call up individual galleries via their addresses (www.yourname.com/picdrop/gallery), your website only spits out errors.

The solution is very simple: please also upload the file ".htaccess", which is included in the ZIP of our web integration. It seems to be missing.

Unfortunately, uploading this file is often forgotten as it is not displayed on many PCs. Some operating systems view the .htaccess file as part of their system files and therefore hide it. If you can't find the file, show the "hidden files" (or similar) in the settings of your operating system or your FTP program. After that, you can also see the .htaccess file and upload it to your PicDrop folder.

If that doesn't work or you need help, you can reach us anytime at hello@picdrop.com.

Link to this entry

My web integration shows the wrong address.

There can be several reasons for this.

  1. You are using an exotic server that does not run with Apache or does not support PHP. Unfortunately, we cannot do anything for you at the moment.
  2. Your website does not have a valid SSL certificate. In order for the web integration to be accessible at your URL, the connection to your website must be encrypted using SSL. Your website uses a secure connection if your links start with https:// If your website does not have a valid SSL certificate, your clients will be automatically redirected to the PicDrop URL of the gallery (www.picdrop.com/accountname/galleryname).
  3. During the installation, you first named the address in the browser and then renamed the folder. Unfortunately, this is not possible and can cause errors. Please delete the folder again, upload the web integration again, rename the folder first if necessary and then move it up via your browser to complete the installation.
  4. Have you possibly uploaded your image data to your own server? Note: You must continue to upload your images to your PicDrop space and not to your own server. The web integration is "only" a kind of redirection that ensures that you can use PicDrop with your own address.
  5. Complications may occur if you have Wordpress or other additional software running on your server. In this case, please contact your webmaster, as we have no influence on this.
  6. Still nothing? Write us an email to hello@picdrop.com and we will see what we can do for you!
Link to this entry

My website is hosted by Host Europe and web integration is not working correctly.

We know the problem of users whose website is hosted by Host Europe.

Please send us an email to hello@picdrop.com. In this mail please give us your username and the exact address under which your (not working) web integration is located, e.g. www.mypage.de/clients.  We will immediately send you a customized web integration that should fix all problems.

All you need to do is unpack this new web integration to your hard disk and select the folder contained in the FTP program as a whole, upload it and overwrite the old folder on your server.

Link to this entry

The client login or naming the galleries does not work.

There can be several reasons for this error:

1. Deactivated cookies for you or your clients:
Make sure that cookies are activated in your browser and that your clients have also activated PicDrop cookies for third parties. Access to password-protected areas is not possible without cookies. Alternatively, deactivate the password to allow your client access to the gallery.

2. An outdated web integration on your server:
You are still using an old web integration. Please download and install the latest version of the web integration. You can find the download of the web integration again in your account settings and you can simply overwrite your old web integration.

3. Other installations on your server (Wordpress and Co.)
Probably other applications such as the popular Wordpress or Drupal, Joomla or a framework are running on your server or storage space. They often save certain addresses like www.yourname.com/gallery etc.... If you or your client try to call PicDrop via your web integration, this application "kidnaps" the entered address and displays error messages instead of PicDrop. To eliminate or exclude these applications as error causes, please change your Wordpress or other programs on your server and exclude your PicDrop folder from their functional range. If you have detailed questions, please contact your programmer or system administrator or the manufacturer of the corresponding program to change this behavior.

 

Link to this entry

There are problems during the installation of my web integration.

If your server meets all basic requirements (Apache, PHP support and a valid SSL certificate), but still displays error messages during installation, please send us an email to hello@picdrop.com. In this email please tell us your username and the exact address under which your (non-functioning) web integration is located. We will immediately send you a customized web integration that should fix all problems.

Link to this entry

What is possible with the PicDrop Web-Integration?

What does the PicDrop Web-Integration do exactly? Below we'll explain briefly and concisely just that. Maybe this will make it easier for you to decide if the PicDrop Web-Integration is right for you!

  • The Web-Integration of PicDrop works as a redirection from your website to the corresponding PicDrop gallery.
  • The Web-Integration above all has an influence on the appearance of your gallery links.
  • The gallery link to a fictitious gallery in PicDrop WITHOUT Web-Integration looks like this: www.picdrop.com/youraccountname/galleryname
  • WITH the Web-Integration, the link will appear like this: www.yourwebsite.com/clients/galleryname (path 1), or like this: https://picdrop.yourwebsite.com/galleryname (path 2).
All galleries and associated gallery links created before the Web-Integration was installed will remain unaffected by the Web-Integration. The links do not change when the Web-Integration is installed on your server. The PicDrop Gallery link will still be displayed in PicDrop even after the Web-Integration has been installed. When you select PicDrop from your Web-Integration, you can find the corresponding gallery link adapted to the Web-Integration. Both links work in parallel.

Please note: PicDrop CANNOT be installed directly on your server. This is because PicDrop is a very complex program that we are constantly fine-tuning for you. Furthermore, perfectly adapted servers and the interaction of several functions belong to PicDrop. The use on other servers, therefore, is not possible.

 

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Where can I find the web integration?

The web integration and installation instructions can be found in your PicDrop Account Settings under the menu item "Website".

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Tips & Tricks

Take pictures directly from a camera into PicDrop

With PicDrop it is possible to upload your pictures to PicDrop while taking pictures or directly from the camera - without the detour via PC or other devices. This is especially practical if you are looking for speed, as in sports or event shootings, or if your client does not want to be personally present at the shooting but still wants to be there live. There are no limits to your imagination.

This article explains how to technically implement the upload to PicDrop. Please note that you need a camera with FTP upload capability for this option. All major manufacturers now offer this function, but it is not installed in every model. Some models also require additional FTP devices or battery handles with built-in FTP function. Please check with your dealer, read your camera's manual or ask Google about your camera's capabilities.

Basics:

PicDrop is completely folder-based. This is exactly the way you know it from the folders on your computer. You can retrieve this folder structure with PicDrop in your browser or via FTP. Via exactly this FTP channel you can create folders, upload images, move them etc.... This is practical for large amounts of data or when no browser is available.

Above all, however, it is also practical, since some cameras also use this FTP interface. So you need to find out how to activate the FTP upload in your own camera and set it up for personal PicDrop access. We have written down instructions for the most common manufacturers: NikonCanon, and Sony. In the following, you will find further tips for practical work in everyday life.

Nikon: Set up FTP upload

Connect the camera to your PicDrop:

  • Open the camera settings

  • Select the Connection Wizard

  • Select FTP upload

  • Enter "PicDrop" as network profile name

  • Find the WLAN you want to use and enter the access data. Select "Automatic IP address" and click "OK".

  • Enter your FTP access data. You can find them here at any time:

    • Type: SFTP

    • Server: ftp.picdrop.com

    • User ID: Your PicDrop username

    • Password: Your PicDrop password

    • Port 22 for sFTP, port 21 for FTP

  • Enter the folder name in which you want the images to end up. Never select the option "Home Folder" here, because pictures in the Home Folder are completely ignored and deleted by PicDrop.

  • Pictures are then automatically uploaded to PicDrop

Canon: Set up FTP upload

Instructions for Canon cameras will be added shortly. But until then we recommend this very good video: (English)

https://www.youtube.com/embed/zCvPoUy8V3Y

Sony: Set up FTP upload

Our friend and professional photographer, Steffen Böttcher, describes very well (but in German!) in his blog how he uploads pictures directly from his camera to PicDrop. Thanks, Steffen! An instruction from us will follow shortly.

More Tips: 

  • Find check beforehand whether there is good wifi connection at the location of your shooting and if you are allowed to use it. Your camera must always be online to upload.

  • Alternatively, set up your own wifi with your smartphone or a mobile hotspot device to be more independent of third parties. The choice of the right device and the right provider is crucial and depends on your location. Although cheaper network operators in large cities are often just as fast and good as expensive ones, in rural areas they often travel at an edge speed.

  • Book the often inexpensive "24-hour unlimited surfing" options offered by telecommunications providers during a shooting to set up a hotspot with your mobile phone and upload your pictures without a limit. Deutsche Telekom offers "unlimited data volume" for EUR 4.95 per day - a price that your clients will certainly be happy to pay for the service.

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Team members

Can I create a new gallery as a Team Member?

Yes, if you have writing access to the galleries as a Team Member, you can

  • create galleries

  • delete galleries

  • upload images

  • delete images

– in every gallery that your account owner has shared with you.

Link to this entry

Can I create multiple accounts with the same email address and how can I switch between accounts?

Yes - You can create multiple PicDrop accounts with one email address.

Just log in to your existing PicDrop account and create a new account in the account settings, in the area "Accounts" via the green button ("Create new account").

If you log in again with your known access data after that, we will always ask you which of your accounts you want to access.

While you are logged in, you can switch between your accounts via the menu in the upper right corner or in your account settings without having to log in and out.

Easy as that!

Please note
It's currently not possible to use two or more user accounts with one email address AND still have FTP access to your PicDrop account.
By creating a second user account with the same email address you will lose FTP access to all your accounts. Please only use this function if you don't need the FTP access.

You have already created a second user account and lost FTP access?
To regain FTP access for your main account please delete all additional user accounts. This automatically restores FTP access for your main account.

Link to this entry

Details about the PicDrop Business Plan

Our Business plan is the best way to work together about all your photos as a team.

Our Business plan includes all the advanced features of PicDrop. Additionally the Business plan allows you to invite team members into your PicDrop account to be able to work together, smarter and more effectively.

Your advantages with the Business plan:

  • Collaboration: Invite specific team members to your PicDrop account and manage your images together.

  • Integration of third parties: Give your image suppliers, agencies and freelancers individual access for smooth collaboration.

  • Control: With individual access rights, you can control who can access which data and collaborate on your projects.

  • Real-time communication: Work together internally and externally with image selections, comments, agreements on color flags etc.

  • Availability: Give your team access to your data from anywhere. Coordinate with colleagues - mobile or on desktop, without any installation.

  • Smooth transfer: Send and receive all common image formats - simply by dragging & dropping them in your browser.

  • External provision: Send image collections e.g. for PR/press purposes.

  • Time saving: Smart voting tools save valuable time for your team.

  • Automatic archive: Store all assets permanently on up to 1 TB of storage, expandable at any time.

  • Security: Your data is protected in the cloud. Insecure, local installations are no longer necessary.

  • German data protection: Of course PicDrop works DSGVO compliant.

The basic price for the PicDrop Business plan already includes 3 team members. Further accesses can be booked flexibly at any time.

Link to this entry

How can I add more team members to my business plan?

Our Business plan S already includes three team members.

If you need more, you can of course add more team members to your PicDrop account at any time.

Just go ahead and book our Business Plan M with 10 Team Members or our Business Plan L with up to 15 Team Members included.

You need even more Team Members?

Just contact us at hello@picdrop.com and we will be happy to set this up for you individually.

Link to this entry

How can I define the galleries a team member has access to?

When creating a new team member, you can specify which galleries the team member can access.

You can also customize the so-called Access scope for already active team members. To do so, click on the three dots next to the name of the team member in your account settings in the Team Members section.

Set Access scope

By default, new team members always have access to all galleries in the PicDrop account.

With the button "Define access scope" you can define that the team member can only access selected galleries. If you set a parent gallery as access scope, the team member will always have access to all sub galleries below it.

By combining access rights and access scope you can easily control which rights team members have in the assigned galleries. Find more info here: https://www.picdrop.com/web/faq/what-is-the-difference-between-the-access-rights-for-team-members/

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How can I remove a team member?

When you are finished working with a team member, or if you want to remove a team member from your account for other reasons, you can easily do so in your account settings in the Team Members area.

  1. Click on the three dots at the end of the team member's line and select "Delete".
  2. Confirm the question if you want to delete the user with the button "Delete".

Your team member will then receive an e-mail confirming that he/she no longer has access to your PicDrop account. All uploaded data, created galleries, selections, color markings etc. of the team member will remain in your PicDrop account.

Link to this entry

How do I become a Team Member in a PicDrop account?

For every PicDrop account in the Business plan there is an account owner who can invite new Team Members. Who that is in your team, you will surely find out from the other Team Members.

As soon as you are invited to a PicDrop account as a Team Member, you will receive an email from us with an invitation to work in a PicDrop account.

Click on the blue Accept invitation button in the email. Attention: this link is only valid for seven days.

You will land on the start page and can enter your first name and last name. This data is visible to account owners and all other Team Members - so stick to a name that you will be recognized by. Click on the blue Join Account button and you will land directly on the gallery overview in your shared PicDrop account.

Once you've done that, we'll send your temporary password to the same email address. Please change the password here in your account settings.

You already have your own PicDrop account with your email address?

No problem: after clicking on the link Accept Invitation in the invitation e-mail you will directly land in the shared PicDrop account to which you have just been invited as a team member. Your access data will not change. And you can switch back and forth between your own account and the new team member account via the menu in the upper right corner.

You are the account owner and want to invite new Team Members?

Please follow these steps: How do I invite a new team member to join my PicDrop account?

Link to this entry

How do I invite a new team member to join my PicDrop account?

In your account settings in the Team Members section, you can see how many team members are included in your plan, which team members are already working in your account and you can also add new team members to your PicDrop account.

  1. Click on the button "Invite New User".
  2. Enter the e-mail address of the new team member and define the team member's access rights and access scope. You can find more information here:
  3. Click the "Invite" button.

Your new team member will receive an email with an invitation to join your PicDrop account. It doesn't matter if the new team member already uses his/her own PicDrop account or not.

As soon as the new team member has accepted the invitation, we will send him/her the necessary access details in a separate email. You will also be informed as soon as your invitation has been accepted.

You can always change the access rights and access scopes for existing team members in your account settings.

At the same place you can delete team members from your PicDrop account, see screenshot:

You can find an overview of the differences between Client Logins and Team Members right here.

Link to this entry

I am a Team Member and would like to invite someone to a gallery. How do I do it?

You create a gallery and your other team members don't have access? Please contact the account owner - he/she can manage the access for all galleries for all team members. This way, each team member does not have to take care of it individually - and no one can accidentally remove existing access rights for other Team Members.

Details about the different permissions can be found here: What is the difference between the access rights for Team Members?

How do I share galleries with external clients and service providers?

Create a secure or clear link for the gallery in the gallery settings and send it to the people who should get access. External users will only get access to this gallery (and subgalleries). For them you can set in Gallery Settings > Functions what exactly is allowed in the gallery for external users: downloads, comments etc. Link to this entry

Is it required to have your own PicDrop account as invited team member?

The short answer:

No, team members do not need their own PicDrop account!

The detailed answer:

If you send an invitation to a new team member, we will check if there already exists a PicDrop account under this e-mail address.

If yes, the new team member can simply use the existing PicDrop account and the new team membership to your PicDrop account simultaneously without having to log in and out.

If not, we will send the new team member a link to create an account which will only have access to your shared PicDrop account. We do not force your team members to create their own, independent PicDrop account.

Link to this entry

What are team members in a PicDrop account?

The team member function allows you to work together with several people in one PicDrop account. Each team member uses his own access data and can access galleries and settings of the PicDrop account with individually adjustable access rights.
Team members are an exclusive feature of PicDrop’s Business Plan. All details about setting up and using the team member function can be found here: https://www.picdrop.com/web/faqs/team-members/
Link to this entry

What is the difference between client logins and team members?

With both functions you can invite other people to your PicDrop account. However, the functionalities differ strongly in the permissions others may use in your account.

Client Logins

By creating a client login, you can give clients their own gallery dashboard of all galleries approved for them with just one login. Please note: client logins always have read-only access and cannot create, delete or edit galleries. Client logins are included in all PicDrop plans.

Team members

With the team members function you can actively let other members of your team or other people (freelancers, project members, suppliers etc.) work in the galleries that have been shared with them. They can also create new galleries as well as delete or edit data and settings if you allow them to do so. Team members are included in the PicDrop Business plan.

 

Client logins

(clearly defined)

Team members

(customisable)

View shared galleries and images
Create, delete, move & copy galleries X
Create, delete, move & copy images X
Manage gallery settings, comments, selections, notifications etc. X
Manage account preferences X
Link to this entry

What is the difference between Team Members and Account Owners?

Every PicDrop account has exactly one account owner. Team members can be added indefinitely.

The access rights for team members can be set individually: Explanation of the different access rights for team members 

The account owner of the PicDrop account, on the other hand, always has full, writing access to:

  • all galleries
  • the administration of team members
  • all details about billing and plans
Team members cannot get access to the administration of other team members or the billing details and plans.

Account owners also have another small privilege: they can use the FTP access of the account, team members cannot.

Link to this entry

What is the difference between the several access rights for team members?

When inviting a new team member to your PicDrop account, you can define which access rights the team member should have.

For active team members you can edit the access rights whenever you want. Just click on the three dots next to the name of the team member in the team members section of your account settings.

The following settings are available:

Writing access enabled

With writing access enabled, a team member can create and delete galleries in your PicDrop account, upload and delete data and change the gallery settings of any gallery that is shared with her/him. Of course access to notifications, sending galleries and all other functions within a gallery are also available.

Writing access disabled

If you deactivate writing access for a team member, he/she can visit all the galleries that are shared with him/her. The team member can view notifications and send galleries. In addition, comments, selections and color flags can be added. Access to the gallery settings, uploads and creating and deleting galleries is not possible.

Access to account settings enabled

With additionally activated access to the account settings, the team member also gets access to the following areas:

  1. (general) Account Settings (preview pictures, welcome texts etc.)

  2. Your Branding

  3. Your Watermarks

  4. Your Sharing Templates

  5. Default Gallery Settings

  6. Client Logins

Access to account settings disabled

Every team member has access to the settings that affect their own account: their user data & password, their own user accounts and privacy settings.

A team member will never have access to billing-relevant data of the PicDrop account such as invoices, addresses and means of payment.

Find out how you can define access to all or only certain galleries of your PicDrop account for individual team members right here: https://www.picdrop.com/web/faq/how-can-i-define…er-has-access-to/

The combination of access rights and access scopes allows you to individually set up the rights for all your team members.

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Who can see a gallery I create as a Team Member?

We want to make collaboration as easy as possible: as a team member in a PicDrop account, you don't have to worry about the individual access rights to your galleries.

Only account owners can set and change the access rights for the team members. The account owner is usually the person who added you as team members to the shared PicDrop account.

Therefore, if you create a sub-gallery within an existing gallery, it will always be immediately visible to all other team members who already have access to the original top gallery.

So you don't have to worry about additional access settings when creating a new gallery and you can be sure that all other team members can work with you immediately.

When you create a new gallery on the top level of the PicDrop account, all team members who already have access to all galleries on the top level of the account will have access to this gallery.

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Client Logins

Are my clients automatically notified when I add new galleries to an existing client login?

No, not yet. But soon.

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Are sub-galleries of an added gallery automatically included?

Currently, sub galleries are automatically included if this is set in the gallery settings of the added gallery. In the future, however, we will change this so that each gallery must be explicitly added to a client login, even if they are sub-galleries. This will make it easier to understand. As soon as there are changes here, we will of course inform you in time.

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Do clients have to enter a password of individual galleries if they have an extra password via their client login?

No. If your clients have a permanent client login that already contains these galleries, then they also have unlimited access to these otherwise "password-protected galleries." It is therefore neither necessary nor possible to re-enter further passwords.

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Do I have to create a client login for each new client with PicDrop?

No. The client login is just an additional way to send pictures to your clients. In 95% of all cases, the fast, uncomplicated way to send a gallery to your client is via the gallery URL or by using the "Send" function.

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How do my clients get their login? Does PicDrop send the client login automatically?

Currently you have to send the client login "manually". For the future we are planning an automatic dispatch to the stored email address.

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What are permanent client logins and when do they make sense to use?

With a permanent client access, we offer you a second option to send pictures to your clients.

In contrast to the direct gallery address that you previously sent to your clients, you can create fixed, permanent logins for your clients here. You can now add new galleries to these logins or remove them at any time. Your client can enter his personal client access login at picdrop.com/your-user name/ in a large login field and then will see all galleries that you have released for their client access in a very personal gallery overview.

Client access is particularly useful if you work with a client over a longer period of time. This can be a single project or years of cooperation with a regular client. Furthermore, you can give access to a specific part of your PicDrop archive via the client accounts, which you do not want to make public but would like to show on request.

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What is the difference between gallery passwords and client logins?

This difference is very important.

The password of a gallery, set and activated in the gallery settings, is there to protect your gallery from possible unwanted visitors. If it is activated, your client must enter it when calling up the direct link to the respective gallery. Only then are the pictures of this one gallery are visible.

With a client login, however, your client can use a password to access an overview of all galleries that have been activated for them. You can create such login codes in your account settings. There you can also change the client login at any time or add or remove galleries to a client login.

The advantage: your client does not need the latest, direct link to a new gallery every time, but logs in with his client login and automatically sees all new images available for him. It is planned that your client will be notified automatically when new galleries are available for him, but it is currently still necessary that you inform him directly.

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Why is my client able to navigate from the shared galleries to other galleries?

When galleries are sent directly to clients without a secure link, the "navigation from sub-galleries and vice versa" are available. The function in the settings of the original gallery controls whether their sub galleries are visible. If this function is activated, the client can view all sub-galleries from an original gallery and pull them up with a click. Of course, this also means that they have to be able to navigate up to the parent gallery again from a lower gallery. To put it simply: a staircase that you can walk down from the ground floor into the basement must also be able to walk up again. If you now want the client to be able to navigate from there, you must deactivate the function "Navigation to sub-galleries and vice versa" in the parent gallery. Thus no one in the parent gallery can see the sub-galleries - and vice versa.

Update: These settings are still effective if e.g. only one single sub-gallery is released by a client login and the client came directly into the sub-gallery. In the future, we will change this function so that every single gallery has to be explicitly added to a client login, even if it is a sub-gallery. Also, the permission settings of top galleries will then be ignored at client logins. This will make it easier to understand.

Our tip: To make sure that your client login is set up exactly the way you want it, just open the link to your PicDrop account in a new browser window – where you are not logged in to PicDrop account. Enter the access code and you will see the gallery exactly as your customer will see it.

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Search in PicDrop

How do I search my PicDrop account?

All PicDrop accounts will be gradually upgraded with our new search function starting in the summer of 2021.

You can access the new search at any time by clicking on the magnifying glass in the top right corner.

You can also start the search with the keyboard shortcut cmd-F / ctrl-F.

If you start a search while you are in the gallery dashboard, your entire account will be searched for your search term.

When searching within a gallery, you can choose to search the entire account or just the current gallery.

If you only want to search the current gallery, you can also select whether the sub-galleries should be included in your search or not.

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What can I search for in my PicDrop account?

You can use the new search function in PicDrop to search for gallery names, file names and most IPTC metadata.

The following IPTC metadata fields can be displayed and searched for in PicDrop:

  • Content

  • Description

  • Keywords

  • Image author

  • City

  • City details

  • State

  • Country

  • Copyright

After your search results are listed, you can jump to the desired image with one click.

You can also open each of the results in a separate tab with CMD-click or right-click.

Need to find images fitting multiple keywords / search terms? You can use a comma-separated search for multiple keywords.

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What is the difference between the search function and the filter bar?

In PicDrop there are two search and filter tools: the search bar on top of your screen and the filter bar to the left in every gallery.

These differ in who has access to them, what can be searched for and from which area results are found.

Here you can find a short list of who can use what – and where to search for what:

The search bar

… is available for Account Owners and Team Members.

… searches file names, gallery names and IPTC metadata.

… finds results in the whole account or only the current gallery and its sub-galleries (depending on which section you have selected).

The filter bar

… is accessible for Account Owners, Team Members, Client Logins Access Users and your regular clients who use a gallery link.

… only filters the filenames of the gallery you are currently in.

… shows results directly the gallery you are in at the moment.

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Who can use the search in PicDrop?

The search function can be used by Account Owners and Team Members (within their access scope).

Regular visitors of a gallery and people with Client Logins cannot use the search function. For them, however, the filter bar on the left side of the gallery is still available in Edit Mode. It can be used to search and find filenames in the current gallery.

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About PicDrop

I would like to write about PicDrop.

We are so glad to hear! On our Press Page, you will find the most important information about us as well as photos, our logo, and screenshots.

You can reach us directly by contacting Andreas at +49(0)30 555 747 93 and also by email. Feel free to reach out to us with any questions you may have.

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Who is behind PicDrop?

PicDrop is an idea by designer Tobias Friese and photographer Andreas Chudowski. In 2012 they started PicDrop to finally offer photographers a smart tool for their image transfer. Wanna know more? Check out our About page or send us an email at hello@picdrop.com.

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Where can I find news about PicDrop?

All news about updates to PicDrop etc. can always be found in our Blog, on Facebook, and on Twitter.
As a registered PicDrop user, we will of course also keep you informed by e-mail.

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