Account & Password

Can I create multiple accounts with the same email address and how can I switch between accounts?

Yes - You can create multiple PicDrop accounts with one email address.

Just log in to your existing PicDrop account and create a new account in the account settings, in the area "Accounts" via the green button ("Create new account").

If you log in again with your known access data after that, we will always ask you which of your accounts you want to access.

While you are logged in, you can switch between your accounts via the menu in the upper right corner or in your account settings without having to log in and out.

Easy as that!

Please note
It's currently not possible to use two or more user accounts with one email address AND still have FTP access to your PicDrop account.
By creating a second user account with the same email address you will lose FTP access to all your accounts. Please only use this function if you don't need the FTP access.

You have already created a second user account and lost FTP access?
To regain FTP access for your main account please delete all additional user accounts. This automatically restores FTP access for your main account.

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How can I change my account name?

You can change your account name at any time in your account settings.

Please note that with a new account name all old gallery links you have already sent to your clients will become invalid. Clients who should still have access to their galleries need new links after renaming.

 

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I forgot my password

Not to worry, we all know that...

Below the login form on your account page just click on "Forgot password?" and have a new password sent to you.

Doesn't work either?
Write us an email at hello@picdrop.com and we will take care of it.

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I want to delete my account.

Too bad! In the bottom left corner of your account settings, you will find the option: "Delete account". After another click, your account including all pictures will be deleted and you will never hear from us again.

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