First Steps

Can I integrate PicDrop on my website?

Of course, you can use PicDrop under your domain and with your logo etc. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings. There you will find the following options:

PicDrop under your domain

With the web integration, you can run PicDrop under your own domain so that we remain invisible to your clients.

For example, becomes

Client login on your site

You can also display the login field for your client accounts on your own website. For this, you need knowledge in the area of web programming or some support from your webmaster. Please note that details of this feature can change.

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How do I create a new gallery?

There are several ways to create a new gallery:

In your browser

Click on "Create New Gallery" in your gallery overview, enter the preferred name of your new gallery and click on "Create gallery" or press ENTER. You will automatically be taken to the new gallery and you can start uploading your first pictures.


Please be aware that you need to install our Lightroom plugin before.

Mark the images, click on "Export" in the bottom left corner of the library view, select "PicDrop FTP Upload" as your destination and enter the name of the new gallery at the bottom of the page. The gallery is created automatically and your images are uploaded. Check the FAQ for more info about our Lightroom plugin.

Via FTP access

In your FTP program, log into your PicDrop FTP account and create a folder. Ready! The gallery is created with it and you can upload pictures to the gallery at any time via FTP, Lightroom or in your browser.

Don't forget your gallery settings!

For all three ways, you should remember to check the gallery settings afterwards and if necessary set what your client is allowed to see and do in the gallery.

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How do my clients get to their galleries? Do they need an account?

Your clients do not need an account or login.

Nevertheless, there are two different, easy ways to send galleries to your clients.


Send your clients the direct URL to your gallery - they don't need to log in unless you have set a gallery password in the gallery settings. This is the fastest, most convenient and most used way.

You can send the address to them by e-mail, messenger, etc. Or conveniently via PicDrop by clicking on "Share" in your gallery.

Via client login

You can create clients logins in your account settings. You can set a login and assign it to one or more galleries to which your client will have access. Afterward, you point your client to your PicDrop URL ( There he/she will find a login field in which he/she only has to enter his/her password. After the successful login, your client will see an overview of all the galleries that have been activated for him/her. It is important to understand that the client login has nothing to do with the password of a single gallery.

Furthermore, it is important to know that noone is able to see your gallery overview. This overview is reserved for you, as the account owner only. Therefore, it makes no sense to refer clients to your own PicDrop URL unless you have created a client login for them.

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How do I set the functions and look for a gallery?

In each of your galleries, you can activate or deactivate all functions individually. You can tailor your galleries perfectly to every client and every project. You are able to do this in each gallery in the upper right corner under “Gallery Settings”.

General settings

  • Welcome Message: Here you can welcome your clients to their PicDrop gallery or give them specific instructions along the way. The text will always be displayed above the pictures in the gallery.

  • Downloads: Here you can specify whether your clients may or may not download your original images.

  • Sort by: Here you select how your pictures are sorted by file name, color flag, capture time, upload time, file type, file size, and image dimensions are available as options.

  • You can also decide if your clients should be able to navigate to sub-galleries and vice versa.

  • PicDrop is available in English and German, here you can define in which language your clients should see PicDrop. If you do not set anything, PicDrop automatically detects the browser language of your clients and then displays the gallery in German or in English.

Edit Mode

PicDrop’s Edit Mode is for collaborating and communicating with your clients. Here you can decide what your clients can do.

  • Layout: Here you define the appearance of your gallery and how your pictures should be arranged.

  • File information: Choose what your clients can see when clicking on a single image.

  • Picture selections: With the picture selection function you can set specific photos in a gallery. With a click on the blue + at the upper left edge of the picture, the picture is added to a set of selections. After completing an image selection, it must be saved and named.

  • Color markings: With the color markers you can very quickly and easily make decisions and assessments with your clients. In the picture overview at the upper right edge of the picture or in the single picture display under each picture, the color marking menu appears and each color can be selected with a single click. The colors red, yellow, green and FINAL are available.

(Pro-Tip: Sort the images in the “Appearance” area by color markers and downwards. This automatically sorts your images in the overview according to color and displays them separately, which makes it extremely easy to filter out favorites.)

  • Comments: By activating the comments your clients have the possibility to write comments on each picture in the gallery. The comments will be displayed at the bottom left of the picture and can be created in the same place.

  • Client upload: If you want your clients to upload images to the gallery as easily as you can, then activate the client upload.

  • Print contact sheet: For further coordination, you can also activate the option for your clients to print a contact sheet.

Presentation Mode

The Presentation Mode is a specific way for you to deliver a gallery to your clients. It focuses on the beautiful presentation of your pictures and puts the practical PicDrop functions in the background. The Presentation Mode is available for you in some plans (starting with Pro). All features of the Presentation Mode are also available in detail in our FAQ.

  • Starting the gallery in Presentation Mode: The essential setting for the Presentation Mode is its activation/deactivation.

  • Since some of the familiar PicDrop functions are not active in the Presentation Mode, if you would still like to use these functions with your clients, you should activate the switch to Edit Mode. You can apply this change by entering a 4-6 digit PIN number.

  • You can hide red marked images in the Presentation Mode from the gallery, so you can only present the best pictures.

  • Below these three functions, you find are all the settings with which you can customize the appearance of the gallery in Presentation Mode: being background color, appearance of the header image, as well as sizespacing and edges of your thumbnails. All other gallery components such as buttons and social links conveniently adapt to your settings for the appearance of the gallery.

You can find more detailed information in our separate FAQ articles about gallery designbackground colortitle settings and thumbnail settings.


Screenshot Gallery Setting Security

Here you are able to protect your pictures with a watermark and password. But above all, you can specify the address at which your gallery should be accessible.

  • Gallery Links: There are several ways your gallery links can look. For each gallery, we always create an externally available, secure link first, which consists of a randomly generated string of letters and numbers. In addition, you have the opportunity to edit the link individually and enter the wording that you would like to use for the custom link to the gallery instead of using the random string. By clicking on the "Insert gallery path as custom link" button, you can also select the gallery name and gallery path as link wording. If you set your gallery as private, it will only be visible to you as an account owner and to client logins.

  • Password: Regardless of the shape of the gallery link, you can create or have an additional gallery password created for each gallery. We generally recommend this additional step to secure the gallery to all our users.

  • Watermark: To protect your pictures, you can activate the PicDrop watermark function. For this purpose, enter one or more desired watermarks in your account settings, for example with your logo. These can then be selected in the gallery settings.
    Please note: Activating and disabling watermarks for a gallery can take some time. Please be patient while the function is applied before making any other adjustments to the gallery settings. It is also important to know that we do not overwrite the watermarks on your original pictures since we will never change your files. Instead, we put the watermark over the thumbnails so they are protected from screenshots. Even though watermarks are enabled, the original files can be downloaded. Make sure to deselect download as a function in the gallery settings.

Don’t forget to save!

If you have set everything, you can save your settings by clicking on “Apply Changes“. To make sure that your clients gets exactly the settings you expect, select “Client View” in the top right corner to see how your clients will see the gallery!

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How do I setup my FTP client?

Your FTP login data can be found in your account settings.

Setting up your FTP accounts isn’t rocket science and in most cases the same procedure. There are differences in the applications though. We compiled a list of the most common FTP clients and provide you with a step by step guide on how to set them up.

One more thing before you start: if your FTP program has problems uploading using Windows, please disable the option to run uploads in .filepart format. (Applies mainly to WinSCP/Putty)

Cyberduck (Mac)

Click on “New Connection” on the top right

Enter the following details:

  • Connection type: SFTP (SSH Connection)

  • Server:

  • Port: 22

  • Username: your PicDrop username

  • Password: your PicDrop password

Click on “Connect”

Your PicDrop-Account can now be found in your Bookmarks and can be opened anytime.

Transmit (Mac)

Click on “Favorites”

Click the + sign on the bottom edge

Enter the following details:

  • Protocol: SFTP

  • Server:

  • Username: your PicDrop username

  • Password: your PicDrop password

Click on “Save”

Double click the just created item to connect to PicDrop

Your PicDrop-Account can now be found in your Bookmarks and can be opened anytime

Attention: When renaming and moving files and folders in Transmit there might be some issues. This is a Transmit issue, we can not solve on our end at the moment. We are working to find a solution.

Forklift (Mac)

Click on the star in the “Favorites” menu at the top

Click the + sign on the bottom edge

Enter the following details:

  • Protocol: SFTP

  • Name: PicDrop

  • Group: Favorites

  • Server:

  • Username: your PicDrop username

  • Password: your PicDrop password (please leave the field “Ask” blank)

Click on “Save”

Double click the just created item to connect to PicDrop

Your PicDrop-account can now be opened anytime via the “Favorites” in Forklift.

Filezilla (Windows)

Click on  “File”

Click on “Servermanager”

Click on “New Server”

Enter the following details:

  • Server:

  • Port: 22

  • Server Type: SFTP - SSH File Transfer Protocol

  • Logon Type: Normal

  • User: your PicDrop username

  • Password: your PicDrop password

Click on “Connect”

You can now use the new PicDrop-login via the Server Manager.

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How to copy or move images to another gallery

You can easily move or copy pictures from their current gallery to another gallery in PicDrop.

This is a step by step guide on how to do this.

First select the pictures you want to move or copy. To do so, click on the blue plus sign that appears in the upper left corner of the image when hovering the mouse over it.

Pro tipp: You can also quickly select any number of images to copy or move from a saved selection or any filter set in the filter bar.

When you have selected all images, click on the Move / Copy images icon located in the export bar at the bottom of the screen.

In the opening menu you can now choose whether you want to move or copy the pictures. Select the desired target gallery in the list of your galleries or simply create a new gallery in the lower left corner.

Confirm the selected action with the button at the bottom right.

The success message shows you that all pictures have been copied or moved.

With a click on the button "Go to target gallery" you will be taken directly to the target gallery.

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How to upload my first pictures?

After you've signed up for your free PicDrop account there are many ways to upload your images to PicDrop:

Drag & Drop

Simply mark the pictures you want to upload in Apple Finder or Windows Explorer and drag them anywhere in your open gallery. (No need to drag them on the hint field for the "Drag & Drop" upload.) Then release your mouse button. Your upload starts immediately without you having to do anything else. You can check the status of your upload on the bottom right.

Use the upload button

In the hint field for the "Drag & Drop" upload you will also find a classic upload button (green). By clicking on it, you can search in your Finder or Explorer and also select several files at the same time.


You can also manage and organize your galleries and pictures via FTP. You will find the login data in your registration mail and instructions on how to set up your FTP program in the FAQ section "How do I set up my FTP program correctly?"

Lightroom export

After installing the FTP-Upload for Lightroom, you can also upload images directly from Lightroom or create new galleries and upload images to them. The exact instructions for installing the plugin and uploading your first images from Lightroom can be found in the FAQ section "How do I install my PicDrop Lightroom plugin?"

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What is the difference between gallery passwords and client logins?

This difference is very important.

The password of a gallery, set and activated in the gallery settings, is there to protect your gallery from possible unwanted visitors. If it is activated, your client must enter it when calling up the direct link to the respective gallery. Only then are the pictures of this one gallery are visible.

With a client login, however, your client can use a password to access an overview of all galleries that have been activated for them. You can create such login codes in your account settings. There you can also change the client login at any time or add or remove galleries to a client login.

The advantage: your client does not need the latest, direct link to a new gallery every time, but logs in with his client login and automatically sees all new images available for him. It is planned that your client will be notified automatically when new galleries are available for him, but it is currently still necessary that you inform him directly.

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How do I change the order of my images?

Please check the appearance tab in your gallery settings. Here you can define the criteria after which your pictures should be sorted automatically.

You can sort your images by …

  • file name
  • color flags
  • capture time
  • upload time
  • file type
  • file size
  • image dimensions

If you want to sort by capture time this info must be stored in the image’s EXIF data.

You can also reverse the sorting direction (e. g. images sorted by file name from Z to A instead of from A to Z) by activating the "reverse order" option.

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