We are there for you.

Got questions about picdrop? Cool!
Feel free to contact our support team Katharina, Julian, Florian and Tobi at hello@picdrop.com.

If possible, please check our FAQ before contacting us. Also, writing from the email address you used at signup make things much easier. We are happy to help you!

Most asked questions

How do I create a new gallery?

There are several ways to create a new gallery:

In your browser

Click on "Create New Gallery" in your gallery overview, enter the preferred name of your new gallery and click on "Create gallery" or press ENTER. You will automatically be taken to the new gallery and you can start uploading your first files.


Important info about the Lightroom plugin.

Upload via Lightroom is automatically enabled for picdrop accounts registered before June 2022. If your account was created after June 2022, you won't find the plugin in your account settings. But don't worry: if you can't do without the Lightroom plugin for your work, please email us at hello@picdrop.com and we'll be happy to help.

FTP access

only for accounts created before June 2022

In your FTP program, log into your picdrop FTP account and create a folder. Ready! The gallery is created with it and you can upload files to the gallery at any time via FTP, Lightroom or in your browser.

Don't forget your gallery settings!

For all three ways, you should remember to check the gallery settings afterwards and if necessary set what your client is allowed to see and do in the gallery.

Link to this entry

How to upload my first files?

After you've signed up for your free picdrop account there are many ways to upload your files to picdrop:

Drag & Drop

Simply mark the files you want to upload in Apple Finder or Windows Explorer and drag them anywhere in your open gallery. (No need to drag them on the hint field for the "Drag & Drop" upload.) Then release your mouse button. Your upload starts immediately without you having to do anything else. You can check the status of your upload on the bottom right.

Use the upload button

In the hint field for the "Drag & Drop" upload you will also find a classic upload button (yellow). By clicking on it, you can search in your Finder or Explorer and also select several files at the same time.


only for accounts created before June 2022

You can also manage and organize your galleries and files via FTP. You will find the login data in your registration mail and instructions on how to set up your FTP program in the FAQ section "How do I set up my FTP program correctly?"

Lightroom export

Important info about the Lightroom plugin

Upload via Lightroom is automatically enabled for picdrop accounts registered before June 2022. If your account was created after June 2022, you won't find the plugin in your account settings. But don't worry: if you can't do without the Lightroom plugin for your work, please email us at hello@picdrop.com and we'll be happy to help.

Link to this entry

How do my clients get to their galleries? Do they need an account?

Your clients do not need an account or login.

Nevertheless, there are two different, easy ways to send galleries to your clients.


Send your clients the direct URL to your gallery - they don't need to log in unless you have set a gallery password in the gallery settings. This is the fastest, most convenient and most used way.

You can send the address to them by e-mail, messenger, etc. Or conveniently via picdrop by clicking on "Share" in your gallery.

Via client login

You can create clients logins in your account settings. You can set a login and assign it to one or more galleries to which your client will have access. Afterward, you point your client to your picdrop URL (https://www.picdrop.com/your-username). There he/she will find a login field in which he/she only has to enter his/her password. After the successful login, your client will see an overview of all the galleries that have been activated for him/her. It is important to understand that the client login has nothing to do with the password of a single gallery.

Furthermore, it is important to know that noone is able to see your gallery overview. This overview is reserved for you, as the account owner only. Therefore, it makes no sense to refer clients to your own picdrop URL unless you have created a client login for them.

Link to this entry

Who can view and access a gallery?

In general, every person who is given the external address to a gallery can also access it. This means that you are responsible for who can see your galleries.

For this reason we recommend two things:

  • Please use the external address that is auto-generated for your galleries whenever possible. This address consists of a random combination of letters and numbers. It is almost impossible to guess these addresses by chance. If you set an easy-to-read custom link for your gallery, it is more likely that links to your galleries can be guessed.
  • Additionally, please always protect your galleries with a password that only you and your customers know. Especially when sharing sensitive material such as weddings, erotic images, company secrets, etc.

With these two precautions you are on the safe side!

Link to this entry

What happens to my files after the trial month?

After the trial month you are free to choose one of our plans or continue to use the free plan.

If you don't decide for one of our affordable plans, but choose the limited free plan, all your galleries created so far and all uploaded files will of course be preserved. If the uploaded files exceed the total amount of data or the number of galleries in the free plan however, all exceeding files and galleries can no longer be downloaded and accessed by third parties, such as your clients.

Of course, you can always switch to a Lite, Pro or Business plan to continue working without any restrictions.

Link to this entry

Can I switch between different plans?

Of course you can!

If you switch to a higher plan, you can start using the new plan immediately. We will deduct the remaining credit from your old plan from your first bill for the new plan. This way you don't pay a cent too much.

If you switch to a lower or our Free plan, you will keep the plan you have already paid for until the end of your current billing period. The new plan will then be activated at the end of the billing period.

Link to this entry

Are there minimum contract terms or periods of notice?

We'll make it easy for you:

  • If you pay monthly, you can also cancel monthly. (monthly payments are possible in our Lite, Pro and Business plan)
  • If you take advantage of the semi-annually payment, you can cancel semi-annually.
  • This means that you can cancel an annual payment with all its benefits every year.

What does termination mean?

Termination means that your contract will not automatically be renewed for the same period at the end of the current billing period. In the event of termination, the current billing period can, of course, be used in full until the end. A proportional repayment of the current billing period is not possible.

No period of notice

You will always have until the last day to object to an automatic renewal, i.e. to cancel your plan. We want you to stay with us because of our great service - not because of a adhesion contract. If you no longer need picdrop, you can leave us painlessly at any time and download all your data without any problems.

What happens in the event of termination?

Your account will be automatically reduced to the free plan at the end of the current, already paid billing period. All your galleries and files will of course remain. Existing galleries and files that exceed the maximum of 3 galleries or the 1 GB storage of the free plan are no longer available for third parties and cannot be downloaded anymore.

Link to this entry

I forgot my password

Not to worry, we all know that...

Below the login form on your account page just click on "Forgot password?" and have a new password sent to you.

Doesn't work either?
Write us an email at hello@picdrop.com and we will take care of it.

Link to this entry

Where are your servers located?

PicDrop GmbH is a purely German company. All our servers are located at large and well-known providers in Germany. Your data is therefore subject to strict German data protection regulations.

For the reliable delivery of data and for our communication with clients (newsletters, customer support, credit card payments, etc.) we use further, international services and tools from industry-leading companies. It is important to us that each of these companies is contractually bound to the same GDPR obligations towards us, you and your clients.

You can find more information about this in our privacy policy. Furthermore you can sign a Data Processing Agreement (DPA) with us in your account under "Payments & Legal" that lists all companies and service providers we use.

Link to this entry