First Steps
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How do I create a new gallery?
There are several ways to create a new gallery:
In your browser
Click on “Create New Gallery” in your gallery overview, enter the preferred name of your new gallery and click on “Create gallery” or press ENTER. You will automatically be taken to the new gallery and you can start uploading your first pictures.
Lightroom
Please be aware that you need to install our Lightroom plugin before.
Mark the images, click on “Export” in the bottom left corner of the library view, select “PicDrop FTP Upload” as your destination and enter the name of the new gallery at the bottom of the page. The gallery is created automatically and your images are uploaded. Check the FAQ for more info about our Lightroom plugin.
Via FTP access
In your FTP program, log into your PicDrop FTP account and create a folder. Ready! The gallery is created with it and you can upload pictures to the gallery at any time via FTP, Lightroom or in your browser.
Don’t forget your gallery settings!
For all three ways, you should remember to check the gallery settings afterward and if necessary set what your client is allowed to see and do in the gallery.
Link to entry "How do I create a new gallery?" -
How to upload my first pictures?
After you’ve signed up for your free PicDrop account there are many ways to upload your images to PicDrop:
Drag & Drop
Simply mark the pictures you want to upload in Apple Finder or Windows Explorer and drag them anywhere in your open gallery. (No need to drag them on the hint field for the “Drag & Drop” upload) Then release your mouse button. Your upload starts immediately without you having to do anything else. You can check the status of your upload on the bottom right.
Use the upload button
In the hint field for the “Drag & Drop” upload you will also find a classic upload button (green). By clicking on it, you can search in your Finder or Explorer and also select several files at the same time.
Via FTP
You can also manage and organize your galleries and pictures via FTP. You will find the login data in your registration mail and instructions on how to set up your FTP program in the FAQ section “How do I set up my FTP program correctly?
Lightroom export
After installing the FTP-Upload for Lightroom, you can also upload images directly from Lightroom or create new galleries and upload images to them. The exact instructions for installing the plugin and uploading your first images from Lightroom can be found in the FAQ section “How do I install my PicDrop Lightroom plugin?
Link to entry "How to upload my first pictures?" -
How do I set the functions and look of a gallery?
In each of your galleries, you can activate or deactivate all functions individually. You can tailor your galleries perfectly to every client and every project. You are able to do this in each gallery in the upper right corner under “Gallery Settings”.
Appearance
- Layout: Here you define the appearance of your gallery. and how your pictures should be arranged.
- Sort by: Here you select how your pictures are sorted by file name, color flag, capture time, upload time, file type, file size, and image dimensions are available as options.
- Welcome Message: Here you can welcome your customers to their PicDrop gallery or give them specific instructions along the way. The text will always be displayed above the pictures in the gallery.
- File information: Choose what your customers can see when clicking on a single image.
- You can also decide if your customers should be able to navigate to sub-galleries and vice versa.
- PicDrop is available in English and German, here you can define in which language your customers should see PicDrop. If you do not set anything, PicDrop automatically detects the browser language of your customer and then displays the gallery in German or in English.
Functionality
The PicDrop features are for collaborating and communicating with your customers. Here you can decide what your customer can do.
- Downloads: Here you can specify whether your customers may or may not download your original images.
- Picture selections: With the picture selection function you can set specific photos in a gallery. With a click on the blue + at the upper left edge of the picture, the picture is added to a set of selections. After completing an image selection, it must be saved and named.
- Color markings: With the color markers you can very quickly and easily make decisions and assessments with your customers. In the picture overview at the upper right edge of the picture or in the single picture display under each picture, the color marking menu appears and each color can be selected with a single click. The colors red, yellow, green and FINAL are available. (Pro-Tip: Sort the images in the “Appearance” area by color markers and downwards.) This automatically sorts your images in the overview according to color and displays them separately, which makes it extremely easy to filter out favorites.)
- Comments: By activating the comments your customers have the possibility to write comments on each picture in the gallery. The comments will be displayed at the bottom left of the picture and can be created in the same place.
- Customer upload: If you want your customers to upload images to the gallery as easily as you can, then activate the customer upload.
- Print contact sheet: For further coordination, you can also activate the option for your customers to print a contact sheet.
Security
Here you are able to protect your pictures with a watermark and password. But above all, you can specify the address at which your gallery should be accessible.
- Gallery Links: There are several ways your gallery links can look. You can choose between plain & secure link, secure link only, and private. The secure link consists of your PicDrop account name and the gallery name, for example, www.picdrop.com/accountname/galleryname. The secure link is created from your account name and a randomly generated letter and number sequence such as www.picdrop.com/accountname/combinationnumbersandletters, If you set your gallery as private, it will only be visible to you as an account owner and added customer accounts.
- Password: Regardless of the shape of the gallery link, you can create or have an additional gallery password created for each gallery. We generally recommend this additional step to secure the gallery to all users.
- Watermark: To protect your pictures, you can activate the PicDrop watermark function. For this purpose, enter one or more desired watermarks in your account settings, for example with your logo. These can then be selected in the gallery settings.
Please note: Activating and disabling watermarks for a gallery can take some time. Please be patient while the function is applied before making any other adjustments to the gallery settings. It is also important to know that we do not overwrite the watermarks on your original pictures since we will never change your files. Instead, we put the watermark over the thumbnails so they are protected from screenshots. Even though watermarks are enabled, the original files can be downloaded. Make sure to deselect download as a function in the gallery settings.
Presentation View
The presentation view is a specific way for you to deliver a gallery to your customers. It focuses on the beautiful presentation of your pictures and puts the practical PicDrop functions in the background. The presentation view is available for you in some plans. All features of the presentation view are also available in details in our FAQ.
- Starting the gallery in presentation view: The essential setting for the presentation view is its activation/deactivation.
- Since some of the familiar PicDrop functions are not active in the presentation view, if you would still like to use these functions with your customers, you should activate the switch to Edit View. You can apply this change by entering a 4-6 digit PIN number.
- You can hide red marked images in the presentation view from the gallery, so you can present the best pictures.
Don’t forget to save!
If you have set everything, you can save your settings by clicking on “Apply Changes“. To make sure that your customer gets exactly the settings you expect. Select “Client View” in the top right corner to see how your clients will see the gallery!
Link to entry "How do I set the functions and look of a gallery?" -
How do my clients get to their galleries? Do they need an account?
Your clients do not need an account or log in.
Nevertheless, there are two different, easy ways to send galleries to your clients.
Directly
Send your clients the direct URL to your gallery – they don’t need to log in unless you have set a gallery password in the gallery settings. This is the fastest, most convenient and most used way.
You can send the address to them by e-mail, instant messenger, etc… Or conveniently via PicDrop by clicking on “Send” in your gallery.
Via client access
You can create clients accounts in your account settings. You can set a password and assign this password to one or more galleries to which your client will have access. Afterward, you point your client to your PicDrop URL (https://www.picdrop.com/your-username). There he/she will find a login field in which he/she only has to enter his/her password. After the successful login, your client will see an overview of all the galleries that have been activated for him/her.
It is important to understand that the client access code has nothing to do with the password of a single gallery. Without a client account, neither your client nor anyone else can see your gallery overview. This overview is reserved for you only. Therefore, it makes no sense to refer clients to your own PicDrop URL unless they have client access.
Link to entry "How do my clients get to their galleries? Do they need an account?" -
How do I change the order of my images?
Please check the appearance tab in your gallery settings. Here you can define the criteria after which your pictures should be sorted automatically.
You can sort your images by…
- filename
- color flag
- file type
- file size
- image dimensions
- capture time
- upload time
The only requirement for sorting by capture time is that you have not deleted these so-called EXIF data from the photos before you uploaded them to PicDrop. Each sorting can also be reversed (e. g. images sorted by file name from Z to A instead of from A to Z) by activating the “reverse order” option.
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How to copy or move images to another gallery
You can easily move or copy pictures from their current gallery to another gallery in PicDrop.
This is a step by step guide on how to do this.
First select the pictures you want to move or copy. To do so, click on the blue plus sign that appears in the upper left corner of the image when hovering the mouse over it.
Pro tipp: You can also quickly select any number of images to copy or move from a saved selection or any filter set in the filter bar.
When you have selected all images, click on the Move / Copy images icon located in the export bar at the bottom of the screen.
In the opening menu you can now choose whether you want to move or copy the pictures. Select the desired target gallery in the list of your galleries or simply create a new gallery in the lower left corner.
Confirm the selected action with the button at the bottom right.
The success message shows you that all pictures have been copied or moved.
With a click on the button “Go to target gallery” you will be taken directly to the target gallery.
Link to entry "How to copy or move images to another gallery" -
How do I setup my FTP client?
Your FTP login data can be found in your account settings.
Setting up your FTP accounts isn’t rocket science and in most cases the same procedure. There are differences in the applications though. We compiled a list of the most common FTP clients and provide you with a step by step guide on how to set them up.
One more thing before you start: if your FTP program has problems uploading using Windows, please disable the option to run uploads in .filepart format. (Applies mainly to WinSCP/Putty)
Cyberduck: (Mac)
- Click on “New Connection” on the top right
- Type in this data:
Connection type: SFTP (SSH Connection) Server: ftp.picdrop.de Port: 22 Username: Your chosen username Password: Your password
- Click on “Connect”
- Your PicDrop-Account can now be found in your Bookmarks and can be opened anytime.
Transmit: (Mac)
- Click on “Favorites”
- Click the + sign on the bottom edge
- Type in this data:
Protocol: “SFTP” Server: ftp.picdrop.de Username: Your chosen username Password: Your password
- Click on “Save”
- Double click the just created item to connect to PicDrop
- Your PicDrop-Account can now be found in your Bookmarks and can be opened anytime
Attention: while renaming and moving files and folders in Transmit there are issues sometimes. This is a Transmit issue, not PicDrops. We are working on a solution.
Forklift: (Mac)
- Click on the star in the “Favorites” menu at the top
- Click the + sign on the bottom edge
- Type in this data:
Protocol: “SFTP” Name: PicDrop Group: Favorites Server: ftp.picdrop.de Username: Your chosen username Password: Your password (leave “Ask” blank)
- Click on “Save”
- Double click the just created item to connect to PicDrop
- Your PicDrop-account can now be opened anytime via the “Favorites” in Forklift.
Filezilla: (Windows)
- Click on “File”
- Click on “Servermanager”
- Click on “New Server”
- Type in this data
Server: ftp.picdrop.de Port: 22 Server Type: SFTP - SSH File Transfer Protocol Logon Type: Normal User: Your chosen username Password: Your password
- Click on “Connect”
- You can now use the new PicDrop-login via the Server Manager
Explorer: (Windows)
- Enter “ftp.picdrop.com” in the address bar
- Confirm the input by hitting the enter key
- Type in this data:
Username: Your chosen username Password: Your password
- Activate “save password”
If these instructions didn’t help you or your FTP client is not covered or not working as you would like it to, write to hello@picdrop.com and we will help you!
Link to entry "How do I setup my FTP client?" -
Can I integrate PicDrop on my website?
Of course, you can use PicDrop under your domain and with your logo etc. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings. There you will find the following options:
PicDrop under your domain
With the web integration, you can run PicDrop under your own domain so that we remain invisible to your clients.
For example, www.picdrop.com/maxmustermann/gallery becomes www.maxmustermann.com/client/gallery.
Client login on your site
You can also display the login field for your client accounts (BETA) on your own website. For this, you need knowledge in the area of web programming or some support from your webmaster. This feature is also still in beta and details may change.
General
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What is PicDrop?
PicDrop is an online service that lets you as a photographer create flexible image galleries for your clients in a flash.
You don’t need more than an internet browser and your own PicDrop account. The installation of software on your computer or server is not necessary – but possible.
As a photographer, you store your image data at PicDrop, where it is stored absolutely securely and permanently. Your clients will then only need the address to the PicDrop galleries you have created to view, select, download, etc.
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What file formats does PicDrop support?
The following file formats can currently be uploaded to PicDrop and displayed:
Picture Formats File Suffix Picture Preview? Download? JPEG JPG, JPEG TIFF TIF, TIFF* Photoshop PSD, PSB* PDF PDF Bitmap BMP GIF GIF PNG PNG MPEG HEIC No picture format – RAW-Format File Suffix Picture Preview? Download? Canon CR2, CRW Nikon NEF Kodak DCR Sony (Minolta) MRW Olympus ORF Fuji RAF Pentax DNG, PEF Leica DNG Phase One IIQ Leaf MOS Mamiya MEF Digital Negative DNG Hasselblad 3FR, FFF Sony ARW Panasonic RAW, RW2 Samsung SRW Sigma X3F – Other Formats File Suffix Picture Preview? Download? Canon (new formats) CR3 No picture format Text files TXT No picture format HDR HDR No picture format OpenEXR EXR No picture format Metadata XMP No picture format Lightroom LRTEMPLATE,
LRCAT, LRDATANo picture format Capture One COCATALOG, COMASK, COS, COF, COP, COT, EIP No picture format Videos MOV, AVI, M4V, MPG, MPEG, MP4, WMV, FLV, RM, MTS No picture format Graphic files EPS, AI SVG
DWG, DXF
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No picture format
No picture format
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– Please note, errors may occur with RAW formats of newly released cameras, as the camera manufacturers do not publish their RAW “recipes”. However, we try to keep up as fast as possible and display the pictures reasonably correctly. Feel free to write us! (hello@picdrop.com) *We recommend to deactivate the alpha channels so PicDrop is able to show a clean picture preview.
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Which browsers are compatible with PicDrop?
In principle, you don’t really need to worry about it. PicDrop always supports the last three versions of the most popular browsers. These versions include all modern and up-to-date browsers that are currently in circulation and are used by a very large proportion of users. The used browser should, therefore, be compatible with PicDrop for you and your customers.
A detailed list of the browsers PicDrop gets along with, you can still find here:
The desktop version works with:
- Google Chrome version 75 or higher
- Firefox Version version 68 or higher
- Safari version 11.1 or higher
- and Internet Explorer version 11 or higher
The following browsers can be used in their mobile version with PicDrop:
- Safari iOS version 12 or higher
- Chrome for Android version 78 or higher
- Firefox for Android version 68 or higher
- Samsung Internet version 7.2 or higher
- and the UC Browser for Android version 12.12 or higher
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I have general questions about GDPR.
On May 25, the General Data Protection Regulation (GDPR) was enforced in the EU. This standardizes the strict data protection laws of all European countries and thus ensures an even better and more effective protection of your data as well as the data of your clients.
What changes with the GDPR?
Actually, not much has changed. German legislation on data protection has already been very strict, so the changes are more in the details. The protection of your data has always been an important concern for us, in which we invest a lot of money and effort. Your photos at PicDrop are automatically subject to German jurisdiction and data protection.
What changes for me?
The changes for you can be divided into two areas. The first area concerns your PicDrop account. Not much will change here. We will have revised our data protection regulations at the latest by the time the GDPR is enforced and will inform you in good time. Since your rights as a client are significantly strengthened with the GDPR, this is only to your advantage.
Sharing data? Do we have to do this?
For example, in order to send a newsletter or to debit money for the monthly services from your account, we use other but serious and reliable service providers who support us like any other website. We carefully select these service providers and ensure through contracts that your data is also secure there and that all parties involved are adhering to the high legal data protection standards.
As part of the order processing agreement, we accurately list the service providers we work with and keep you informed of any changes.
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Can I integrate PicDrop on my website?
Of course, you can use PicDrop under your domain and with your logo etc. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings. There you will find the following options:
PicDrop under your domain
With the web integration, you can run PicDrop under your own domain so that we remain invisible to your clients.
For example, www.picdrop.com/maxmustermann/gallery becomes www.maxmustermann.com/client/gallery.
Client login on your site
You can also display the login field for your client accounts (BETA) on your own website. For this, you need knowledge in the area of web programming or some support from your webmaster. This feature is also still in beta and details may change.
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Can I sell pictures or order prints via PicDrop?
No. With PicDrop we want to offer a lean, perfect service for the selection and transfer of image data. Selling images and ordering prints is a very large, complex area that other vendors are already doing well and is not on our agenda.
Link to entry "Can I sell pictures or order prints via PicDrop?" -
Where can I find the PicDrop App for smartphones?
A PicDrop app is not necessary. Instead, you can use our mobile version and save it on your smartphone as an app icon (see instructions below). This way offers the same features as an app would, but saves us the effort of developing several apps for different smartphone operating systems in parallel. As a photographer, you don’t have to install the umpteenth app either.
Just put the link to your gallery overview or to a single gallery directly on your smartphone with a link. Then you can call PicDrop with a “click” and it feels like an app.
Is there an app for my clients?
Your clients can “store” their galleries on their phone in the same way. Just open your gallery and follow the instructions below for your Android or iOS device.
Instruction: PicDrop-Homescreen shortcut access under Android
Just follow these 4 steps:
- Open overview or gallery
- Open the menu at the top right and click on “Add to start screen”
- Enter a name for the icon and click on “Add”
- Position the icon on your home screen by holding it down or click on “Automatically add”
Instructions: PicDrop-Homescreen Shortcut access to iOS
Just follow these 4 steps:
- Open overview or gallery
- Click on the send icon at the bottom in the middle
- Select from the options the item “Add to Home Screen”
- If necessary, enter a name and click on “Add”
Link to entry "Where can I find the PicDrop App for smartphones?" -
Can PicDrop handle RAWs, TIFFs and PSDs?
The vast majority of formats
Of course JPGs, TIFFs, PSDs and most RAW formats are displayed cleanly in PicDrop. An exact list of displayable formats that PicDrop can handle can be found here.
RAW formats
With RAW formats, unfortunately, each manufacturer makes his own type, so that the formats of some manufacturers can lead to color shifts and other effects. This is especially true for brand-new camera models, which we don’t always support immediately. However, we can display most formats without any problems. To make sure that PicDrop can also display your RAWs well, you can simply output them as DNGs in your RAW editing program like Lightroom. This has no influence on the quality of your RAWs.
PSD format
Everything works perfectly fine in 99% of all cases. However, with very complex Photoshop files (.PSD), errors can occur when working with many layers and various layer modes, etc. For example, we recommend to deactivate the alpha channels so PicDrop is able to show a clean picture preview. Flat, simple PSDs without thousands of layers are no problem at all.
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Can I set up multiple admin logins (e.g. for my employees or team members)?
With our business plan it is possible to work together as a team in one PicDrop account.
The function you need for this is called team members.
You can find all the information about how our team members work here.
Link to entry "Can I set up multiple admin logins (e.g. for my employees or team members)?" -
Can you design and program a portfolio website for me?
No, unfortunately we don’t offer such a service.
Link to entry "Can you design and program a portfolio website for me?" -
How do my clients get to their galleries? Do they need an account?
Your clients do not need an account or log in.
Nevertheless, there are two different, easy ways to send galleries to your clients.
Directly
Send your clients the direct URL to your gallery – they don’t need to log in unless you have set a gallery password in the gallery settings. This is the fastest, most convenient and most used way.
You can send the address to them by e-mail, instant messenger, etc… Or conveniently via PicDrop by clicking on “Send” in your gallery.
Via client access
You can create clients accounts in your account settings. You can set a password and assign this password to one or more galleries to which your client will have access. Afterward, you point your client to your PicDrop URL (https://www.picdrop.com/your-username). There he/she will find a login field in which he/she only has to enter his/her password. After the successful login, your client will see an overview of all the galleries that have been activated for him/her.
It is important to understand that the client access code has nothing to do with the password of a single gallery. Without a client account, neither your client nor anyone else can see your gallery overview. This overview is reserved for you only. Therefore, it makes no sense to refer clients to your own PicDrop URL unless they have client access.
Link to entry "How do my clients get to their galleries? Do they need an account?" -
What are the differences between the three layouts in the Pro-Plan?
In your trial month, as well as plans starting from the Pro-Plan will have three different gallery layouts to choose from.
1. Grid Layout
The grid layout is the layout that will automatically be used when a new gallery is created. Unless you have changed this in your own default settings. This layout gives your customers a quick, orderly overview of all images. Thus, making it the ideal layout for working with professionals such as picture editors or corporate clients who want to quickly make a selection and get an overview of all images.
2. Masonry Layout
The main difference between the Masonry layout and the grid layout is that the images are displayed much larger and the arrangement is “fluid”. One preview image after the other – this makes the gallery look prettier overall, but it is also a bit more confusing. The layout is therefore perfect for private customers, e.g. weddings, where presentation is more important than selection and quick comparison of similar images. Especially in combination with the large cover picture (also included in the Pro-Plan) your galleries will look much more impressive.
3. List Layout
The list view is intended for fast file exchange between professionals working together on a project. If you’re looking for a file with specific attributes such as dimensions or file type, this view is great for sharing with post-producers or staff who know exactly what they’re looking for and need quick access to it. We recommend that you sort the view in the gallery settings so that the last upload is always on top.
Get the Layouts
You can switch between the layouts in each gallery in the Pro and Business Plan.
Link to entry "What are the differences between the three layouts in the Pro-Plan?"
Here you can upgrade to these plans. -
Can I change the look of a gallery?
You can currently change your logo (account wide), the cover image (per gallery), the text above the gallery (per gallery) as well as the size and type of thumbnails and of course the functions of a gallery. You can also format the description text of a gallery and include Youtube or Vimeo videos.
Tip:
Link to entry "Can I change the look of a gallery?"
Use the welcome text to show your clients how to set image flags and create image selections or to link to your custom instructions. -
Who can see my entire gallery overview?
Just you. No one else.
To share galleries with third parties, you should always send the direct link to the desired gallery.
Link to entry "Who can see my entire gallery overview?" -
How do I set the functions and look of a gallery?
In each of your galleries, you can activate or deactivate all functions individually. You can tailor your galleries perfectly to every client and every project. You are able to do this in each gallery in the upper right corner under “Gallery Settings”.
Appearance
- Layout: Here you define the appearance of your gallery. and how your pictures should be arranged.
- Sort by: Here you select how your pictures are sorted by file name, color flag, capture time, upload time, file type, file size, and image dimensions are available as options.
- Welcome Message: Here you can welcome your customers to their PicDrop gallery or give them specific instructions along the way. The text will always be displayed above the pictures in the gallery.
- File information: Choose what your customers can see when clicking on a single image.
- You can also decide if your customers should be able to navigate to sub-galleries and vice versa.
- PicDrop is available in English and German, here you can define in which language your customers should see PicDrop. If you do not set anything, PicDrop automatically detects the browser language of your customer and then displays the gallery in German or in English.
Functionality
The PicDrop features are for collaborating and communicating with your customers. Here you can decide what your customer can do.
- Downloads: Here you can specify whether your customers may or may not download your original images.
- Picture selections: With the picture selection function you can set specific photos in a gallery. With a click on the blue + at the upper left edge of the picture, the picture is added to a set of selections. After completing an image selection, it must be saved and named.
- Color markings: With the color markers you can very quickly and easily make decisions and assessments with your customers. In the picture overview at the upper right edge of the picture or in the single picture display under each picture, the color marking menu appears and each color can be selected with a single click. The colors red, yellow, green and FINAL are available. (Pro-Tip: Sort the images in the “Appearance” area by color markers and downwards.) This automatically sorts your images in the overview according to color and displays them separately, which makes it extremely easy to filter out favorites.)
- Comments: By activating the comments your customers have the possibility to write comments on each picture in the gallery. The comments will be displayed at the bottom left of the picture and can be created in the same place.
- Customer upload: If you want your customers to upload images to the gallery as easily as you can, then activate the customer upload.
- Print contact sheet: For further coordination, you can also activate the option for your customers to print a contact sheet.
Security
Here you are able to protect your pictures with a watermark and password. But above all, you can specify the address at which your gallery should be accessible.
- Gallery Links: There are several ways your gallery links can look. You can choose between plain & secure link, secure link only, and private. The secure link consists of your PicDrop account name and the gallery name, for example, www.picdrop.com/accountname/galleryname. The secure link is created from your account name and a randomly generated letter and number sequence such as www.picdrop.com/accountname/combinationnumbersandletters, If you set your gallery as private, it will only be visible to you as an account owner and added customer accounts.
- Password: Regardless of the shape of the gallery link, you can create or have an additional gallery password created for each gallery. We generally recommend this additional step to secure the gallery to all users.
- Watermark: To protect your pictures, you can activate the PicDrop watermark function. For this purpose, enter one or more desired watermarks in your account settings, for example with your logo. These can then be selected in the gallery settings.
Please note: Activating and disabling watermarks for a gallery can take some time. Please be patient while the function is applied before making any other adjustments to the gallery settings. It is also important to know that we do not overwrite the watermarks on your original pictures since we will never change your files. Instead, we put the watermark over the thumbnails so they are protected from screenshots. Even though watermarks are enabled, the original files can be downloaded. Make sure to deselect download as a function in the gallery settings.
Presentation View
The presentation view is a specific way for you to deliver a gallery to your customers. It focuses on the beautiful presentation of your pictures and puts the practical PicDrop functions in the background. The presentation view is available for you in some plans. All features of the presentation view are also available in details in our FAQ.
- Starting the gallery in presentation view: The essential setting for the presentation view is its activation/deactivation.
- Since some of the familiar PicDrop functions are not active in the presentation view, if you would still like to use these functions with your customers, you should activate the switch to Edit View. You can apply this change by entering a 4-6 digit PIN number.
- You can hide red marked images in the presentation view from the gallery, so you can present the best pictures.
Don’t forget to save!
If you have set everything, you can save your settings by clicking on “Apply Changes“. To make sure that your customer gets exactly the settings you expect. Select “Client View” in the top right corner to see how your clients will see the gallery!
Link to entry "How do I set the functions and look of a gallery?" -
How to copy or move images to another gallery
You can easily move or copy pictures from their current gallery to another gallery in PicDrop.
This is a step by step guide on how to do this.
First select the pictures you want to move or copy. To do so, click on the blue plus sign that appears in the upper left corner of the image when hovering the mouse over it.
Pro tipp: You can also quickly select any number of images to copy or move from a saved selection or any filter set in the filter bar.
When you have selected all images, click on the Move / Copy images icon located in the export bar at the bottom of the screen.
In the opening menu you can now choose whether you want to move or copy the pictures. Select the desired target gallery in the list of your galleries or simply create a new gallery in the lower left corner.
Confirm the selected action with the button at the bottom right.
The success message shows you that all pictures have been copied or moved.
With a click on the button “Go to target gallery” you will be taken directly to the target gallery.
Link to entry "How to copy or move images to another gallery" -
Why does PicDrop cost money?
With PicDrop we would like to offer you a reliable service on which you can depend one hundred percent. We ourselves have seen, used and loved many tools that unfortunately had to stop working after a while because they only concentrated on popularity or great features. Not on how they can finance themselves and pay the next server bill. We do not speculate on one day being bought by an Internet giant for millions of euros. Instead, we want to offer you a great service that you like to pay for. This is the only way to ensure that PicDrop will remain with you for many years to come. Therefore, that’s why PicDrop costs money.
Link to entry "Why does PicDrop cost money?" -
Which characters does PicDrop support in gallery names?
The operation of PicDrop is simple and intuitive, as is the naming of your galleries. However, in some special cases it may be helpful to know which characters PicDrop supports when naming your galleries.
You can use the following characters in your PicDrop gallery names without any problems:
- A-Z (lower & uppercase)
- äöü (lower & upper case)
- 0-9
- _ – ( ) .
- As well as spaces if they are not at the beginning or end of the gallery name
The following characters are automatically converted or reduced by PicDrop into your gallery name:
You enter: & or + PicDrop changes to: und
You enter in: ß PicDrop changes to: ss
You enter: á PicDrop changes to: a (letters with diacritical characters are reduced to the basic letters if possible – with the exception of German umlauts)All other special characters in the gallery name are not supported by PicDrop and will be removed from your gallery name.
Link to entry "Which characters does PicDrop support in gallery names?" -
I have received an email and I am not sure if it’s from PicDrop
You have received an email and you are not sure if it was really sent by PicDrop?
Here you will find everything you need to know and steps on how best to proceed:
- Please check the sender of the email first. Is it the same sender that you typically receive PicDrop notifications and news from? Our emails always come from hello@picdrop.com or no-reply@picdrop.com. Please be careful that it’s not an unusual email address that you haven’t seen before.
- Are you prompted to enter your PicDrop login details? We will never ask you to enter your login information on any site other than https://www.picdrop.de or https://www.picdrop.com.
- Are you still unsure? Please contact our support at hello@picdrop.com, we can assure you which emails we have sent and which we have not.
Why should I even doubt emails that look like PicDrop?
On November 2018, PicDrop became aware of emails and a fake website trying to pick up user data on our behalf. These were so-called phishing emails.
What are phishing emails?
With phishing, users are lured to fake websites by receiving emails that are often confusingly similar to emails from well-known providers. On these pages, which usually have exactly the same look as the pages and emails they are supposed to imitate, login data is queried. This serves the purpose of “fishing” this data so that the perpetrator can then use it elsewhere. Hence the term “phishing”.
Keywords: email, phishing, security, password
Link to entry "I have received an email and I am not sure if it’s from PicDrop" -
Details about the PicDrop Business PlanOur Business plan is the best way to work together about all your photos as a team.Our Business plan includes all the advanced features of PicDrop. Additionally the Business plan allows you to invite team members into your PicDrop account to be able to work together, smarter and more effectively.Your advantages with the Business plan:
- Collaboration: Invite specific team members to your PicDrop account and manage your images together.
- Integration of third parties: Give your image suppliers, agencies and freelancers individual access for smooth collaboration.
- Control: With individual access rights, you can control who can access which data and collaborate on your projects.
- Real-time communication: Work together internally and externally with image selections, comments, agreements on color flags etc.
- Availability: Give your team access to your data from anywhere. Coordinate with colleagues – mobile or on desktop, without any installation.
- Smooth transfer: Send and receive all common image formats – simply by dragging & dropping them in your browser.
- External provision: Send image collections e.g. for PR/press purposes.
- Time saving: Smart voting tools save valuable time for your team.
- Automatic archive: Store all assets permanently on up to 1 TB of storage, expandable at any time.
- Security: Your data is protected in the cloud. Insecure, local installations are no longer necessary.
- German data protection: Of course PicDrop works DSGVO compliant.
The basic price for the PicDrop Business plan already includes 3 team members. Further accesses can be booked flexibly at any time.Link to entry "Details about the PicDrop Business Plan" -
Can I create multiple accounts with the same email address and how can I switch between accounts?
Yes – You can create multiple PicDrop accounts with one email address.
Just log in to your existing PicDrop account and create a new account in the account settings, in the area “Accounts” via the green button (“Create new account”).
If you log in again with your known access data after that, we will always ask you which of your accounts you want to access.While you are logged in, you can switch between your accounts via the menu in the upper right corner or in your account settings without having to log in and out.
Easy as that!
Please note:
it’s currently not possible to use two or more user accounts with one email address AND still have FTP access to your PicDrop accounts.
By creating a second user account with the same email address you will lose FTP access to all your accounts. Please only use this function if you don’t need the FTP access.You have already created a second user account and lost FTP access?
Link to entry "Can I create multiple accounts with the same email address and how can I switch between accounts?"
To regain FTP access for your main account please delete all additional user accounts. Then contact us via hello@picdrop.com and we will take care of it for you! -
What are team members in a PicDrop account?The team member function allows you to work together with several people in one PicDrop account. Each team member uses his own access data and can access galleries and settings of the PicDrop account with individually adjustable access rights.Team members are an exclusive feature of PicDrop’s Business Plan. All details about setting up and using the team member function can be found here: https://www.picdrop.com/web/faqs/team-members/Link to entry "What are team members in a PicDrop account?"
Problems
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Filtering selections on my hard disk/Lightroom/Capture One does not work.
This can have several causes.
Spaces in the file name
Lightroom, Windows Explorer, Apples Finder, etc. cannot filter out files that contain spaces. Before uploading, you should make sure that your file names consist only of letters, numbers, and underscores or hyphens.Files renamed to PicDrop when uploading
Basically, the files on your hard disk must have the same file name as the files in your PicDrop Gallery and the selection you want to filter out locally. So you should make sure that e.g. Lightroom does not rename the files when uploading.Missing fill zeros
If additional images are filtered out instead of your selection, this is often due to missing “fill zeros” in your file names. From the beginning, for example, if you filter to “File-2,” Lightroom and Co will display all files that contain the “File-2” section in their names. Unfortunately, this section is also found in other file names such as “File-24”. The result, both files (or even much, much more…) are displayed.To solve this problem permanently, we recommend naming files from the memory card to the hard disk so that the trigger number always has at least 4 digits at the end of the file. Shorter digits before should always be filled with zeros. So “File-2” would become “File-0002” and the number is always and everywhere completely unique, even when filtering in Lightroom. For example, using this method, the “File-0002” file can no longer be part of the “File-0024” file name, as it was before.
This procedure helps you in many other programs besides Lightroom, including PicDrop.
Capture One
You may be using the wrong search in Capture One. Please use the search described here.Exceeding the number of characters in the Explorer or Finder
The filter text in the Explorer can contain a maximum of 259 characters. The filter text in the Finder is limited to 2048 characters or 99 files.Photo MechanicPhoto Mechanic offers two different search tools. Please use the search via “Edit > Find…” in the menu to filter your selection. Here you will find the required settings for Photo Mechanic’s search window.Link to entry "Filtering selections on my hard disk/Lightroom/Capture One does not work." -
The client login or naming the galleries does not work.
There can be several reasons for this error:
1. Deactivated cookies for you or your clients:
Make sure that cookies are activated in your browser and that your clients have also activated PicDrop cookies for third parties. Access to password-protected areas is not possible without cookies. Alternatively, deactivate the password to allow your client access to the gallery.2. An outdated web integration on your server:
You are still using an old web integration. Please download and install the latest version of the web integration. You can find the download of the web integration again in your account settings and you can simply overwrite your old web integration.3. Other installations on your server (WordPress and Co.)
Probably other applications such as the popular WordPress or Drupal, Joomla or a framework are running on your server or storage space. They often save certain addresses like www.yourname.com/gallery etc…. If you or your client try to call PicDrop via your web integration, this application “kidnaps” the entered address and displays error messages instead of PicDrop. To eliminate or exclude these applications as error causes, please change your WordPress or other programs on your server and exclude your PicDrop folder from their functional range. If you have detailed questions, please contact your programmer or system administrator or the manufacturer of the corresponding program to change this behavior. -
A client cannot access my gallery/download.
There can be several reasons for this error:
1. Disabled cookies for you or your clients:
Make sure that cookies are activated in your browser and that your clients have also activated cookies for PicDrop. Access to password-protected areas is not possible without cookies. Alternatively, deactivate the password to allow your client access to the gallery.2. Completely outdated browsers:
Some clients, especially in large corporations, unfortunately still use completely outdated browsers. The reason for this is usually strict security regulations from the IT department. They like to use “secure” old browsers instead of laboriously converting all computers in a company to newer, modern browsers. We try hard to get PicDrop to work on ancient browsers, but we can’t guarantee it on browsers that are ten years old. If your client might have this problem, simply ask him to use another browser.3. Very sharp security settings:
Link to entry "A client cannot access my gallery/download."
Large companies and corporations, especially in the banking, aviation and pharmaceutical sectors, extremely protect their employees’ PCs from external dangers such as viruses or unknown websites with potential traps. This often means that only a handful of websites can be accessed. All other pages, whether news, football or image transfer pages, i.e. PicDrop, will then remain blocked or only function incompletely. Unfortunately, we have no influence on this. If your company or your client’s company is affected, a discreet hint to the IT department will help to put PicDrop on the “Whitelist”. -
The Lightroom upload does not work.
The following message appears
“Unable to upload because Lightroom cannot ascertain if the target destination exists.”
The reason for this in most cases with incorrectly entered FTP access data and similar. To eliminate the error to 100% we have here a checklist, which you should go through point by point, no matter how funny or nonsense some steps may seem to you.
- Make sure that you really entered ftp.picdrop.com as the server and not just picdrop.com.
- Make sure you have entered your username correctly. You can find the username here.
- When exporting files from Lightroom, make sure you selected “PicDrop” in the “Target Server” section (at the bottom). Please read our installation instructions very, very carefully, as such important details can be quickly overlooked.
- Please change your password in your PicDrop account settings and then adjust the FTP settings in Lightroom. (Do not forget to save!) This option prevents typing and copying errors.
- Check if you use unusual special characters like “&” or similar in the gallery name. If so, please try it without this sign.
- Try to switch your connection from FTP (port 21) to SFTP (port 22), or vice versa if you already use SFTP. Please do not forget to save the settings.
- Make sure you are not using any form of firewall or programs such as “Little Snitch” that block your connection. Disable these for testing purposes to see if it works without them.
- Please test if another network/WLAN or a hotspot through your mobile phone is solving the problem, so you can be sure that it is not your network that is blocking the upload.
Is nothing still helping?
In this case, it is very likely that your ISP has blocked the FTP Port. This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc… Or a bad Internet provider. Some providers want to prevent the misuse of “their” Internet connection, but unfortunately also block serious services such as your upload. Please try SFTP and port 22 (see point 6).
An alternative?
Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors? We also recommend that you upload via your browser. This cannot be blocked and thanks to our convenient drag & drop upload this should be very easy for you. If none of this works, just write us at hello@picdrop.com and we’ll see how we can help you.
Link to entry "The Lightroom upload does not work." -
My upload is slow or aborts.
For problems with very slow uploads, aborts or incomplete uploads etc. we recommend the following procedure:
In the browser:
1. Restart your browser and computer. Very often the problem has already been solved afterwards.
2. Please try uploading in another browser. We recommend in this order: Chrome, Firefox, and Safari. Is this working any better?
In Lightroom Classic
1. Please try to change your FTP settings from FTP and port 21 to SFTP and port 22. If this is already the case with you, please try the other way round. In many cases, this should help.
General Information
1. Please check the speed of your internet connection. Unfortunately, it is still the case that even the fastest lines (DSL, cable, etc.) have a rapid download, but the upload speed is only a fraction of this speed. You can find out how this works for you in the contract details of your Internet provider or you can just test it. At speedtest.net you can test the speed of your line and send us the results of the test in case of further questions.
If you have the possibility to test another computer or to test your computer via another internet connection, we can also recommend this to detect the error.
2. Please check the settings of your router, your possibly installed firewall, and possibly installed browser extensions. Does it work better after a short deactivation of firewall and extensions? (Attention: don’t activate again!) If yes, please check the settings of your firewall in more detail. Uploading via a network cable instead of via slow WLAN is also optimal.
3. Please remember, parallel downloads or streams (music, videos etc.) slow down the speed of your upload extremely!
None of these are helping.
In this case, it is very possible that your internet provider has blocked the FTP-Port (21). This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc… Or a bad Internet provider. Some providers want to prevent the misuse of “their” Internet connection, but unfortunately, also block serious services such as your upload.
An alternative?
Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors?
If you have tried all of the above and your upload still doesn’t work correctly, please send us an e-mail to hello@picdrop.com. Thank you!
Link to entry "My upload is slow or aborts." -
My Photoshop files are only displayed in white.
Sometimes you may need to enable the “Maximize PSD and PSB file compatibility” option in Photoshop’s Preferences. After that the file will also be displayed cleanly in PicDrop.
Link to entry "My Photoshop files are only displayed in white." -
Why aren’t my file names completely displayed?
Within a gallery, PicDrop automatically scans your images for repetitive behavior in the file names. These name parts, which are always the same from file to file, are then hidden in the image overview. This ensures that only the relevant file numbers are displayed. Your gallery will be clearer and communication with your clients will be easier. Of course, the complete file name is always displayed in the large image view.
If you don’t like the automatic file shortcut, you can simply disable it in your account settings.
Link to entry "Why aren’t my file names completely displayed?" -
My upload in Firefox version 62 does not start or freezes
You are probably using an ad blocker. Please check your browser for installed browser plugins like:
- Adblock
- Adblock Plus
- uBlock
- uBlock Origin
- etc…
Unfortunately, our tests and reports of users have repeatedly shown that ad blockers can severely hinder the upload. We are still trying to understand this behavior better, because PicDrop of course does not have any advertising. If such an ad blocker is installed on your computer, please deactivate the blocking permanently for the domain picdrop.com. This can often be done with one click.
Then restart your browser. It should work now. If not, you can reach us at any time at hello@picdrop.com.
Link to entry "My upload in Firefox version 62 does not start or freezes" -
My TIFFs look funny.
There can be several reasons for this. The most common error is that JPG compression was used instead of ZIP compression when saving the TIFF. This kind of compression is not 100% compatible with many image processing programs and also with PicDrop. We therefore recommend saving with ZIP compression. This method also has the advantage that, unlike JPG compression, it does not reduce the quality of your image data, but still effectively reduces the file size.
Link to entry "My TIFFs look funny."
PicDrop for Advanced Users
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PicDrop for Advanced Users
In the section PicDrop for Advanced Users, you will find many helpful tips for using PicDrop.
Link to entry "PicDrop for Advanced Users"
Account & Password
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I forgot my password.
Not a problem. Under the login form on your account page, click on “Forgot password?” and have a new password sent to you. Doesn’t work either? Write us an email at hello@picdrop.com and we will take care of it.
Link to entry "I forgot my password." -
I want to delete my account.
Too bad! In the bottom left corner of your account settings, you will find the option: “Delete account”. After another click, your account including all pictures will be deleted and you will never hear from us again.
Link to entry "I want to delete my account." -
How can I change my account name?
You can change your account name at any time in your account settings.
Please note that with a new account name all old gallery links you have already sent to your clients will become invalid. Clients who should still have access to their galleries need new links after renaming.
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Can I create multiple accounts with the same email address and how can I switch between accounts?
Yes – You can create multiple PicDrop accounts with one email address.
Just log in to your existing PicDrop account and create a new account in the account settings, in the area “Accounts” via the green button (“Create new account”).
If you log in again with your known access data after that, we will always ask you which of your accounts you want to access.While you are logged in, you can switch between your accounts via the menu in the upper right corner or in your account settings without having to log in and out.
Easy as that!
Please note:
it’s currently not possible to use two or more user accounts with one email address AND still have FTP access to your PicDrop accounts.
By creating a second user account with the same email address you will lose FTP access to all your accounts. Please only use this function if you don’t need the FTP access.You have already created a second user account and lost FTP access?
Link to entry "Can I create multiple accounts with the same email address and how can I switch between accounts?"
To regain FTP access for your main account please delete all additional user accounts. Then contact us via hello@picdrop.com and we will take care of it for you! -
Can I set up multiple admin logins (e.g. for my employees or team members)?
With our business plan it is possible to work together as a team in one PicDrop account.
The function you need for this is called team members.
You can find all the information about how our team members work here.
Link to entry "Can I set up multiple admin logins (e.g. for my employees or team members)?"
Using PicDrop
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How do I delete a gallery?
There are four ways to delete a gallery:
- Open the corresponding gallery and click on the three dots in the upper left next to the gallery name. There click on “delete”.
- In the gallery overview (listing A-Z), move your mouse over the name of the gallery and click on the three dots in the upper left corner next to the gallery name. Then select “delete”.
- On the right side of your gallery overview, you will find the same three dots at each gallery, if you move the mouse over the gallery. There, too, simply select “delete”.
- Finally, you can, as always, login into your PicDrop account with your FTP program and delete the gallery there.
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How do I rename a gallery?
There are four ways to rename a gallery:
- Open the corresponding gallery and click on the three dots in the upper left next to the gallery name. There click on “rename”.
- In the gallery overview (listing A-Z), move your mouse over the name of the gallery and click on the three dots in the upper left corner next to the gallery name. Click on “rename”.
- On the right side of your gallery overview, you will find the same three dots at each gallery, if you move the mouse over the gallery. There, too, simply click on “rename”.
- Finally, you can log in to your PicDrop account with your FTP program and rename the gallery there.
Please note, when you rename a gallery, the direct link to the gallery always changes. The old link becomes invalid and can no longer be accessed by anyone. If you have shared the link with someone before, send them the new link if necessary. The secure link to the gallery, however, remains and can be accessed further.
Link to entry "How do I rename a gallery?" -
How do I delete multiple images at once?
To delete multiple images at once, select the images and click on the delete icon in the lower right corner.
To mark several images you can use the selection function or drag a “frame” around the desired images while holding down the left mouse button.
Link to entry "How do I delete multiple images at once?" -
How do I change the order of my images?
Please check the appearance tab in your gallery settings. Here you can define the criteria after which your pictures should be sorted automatically.
You can sort your images by…
- filename
- color flag
- file type
- file size
- image dimensions
- capture time
- upload time
The only requirement for sorting by capture time is that you have not deleted these so-called EXIF data from the photos before you uploaded them to PicDrop. Each sorting can also be reversed (e. g. images sorted by file name from Z to A instead of from A to Z) by activating the “reverse order” option.
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How to copy or move images to another gallery
You can easily move or copy pictures from their current gallery to another gallery in PicDrop.
This is a step by step guide on how to do this.
First select the pictures you want to move or copy. To do so, click on the blue plus sign that appears in the upper left corner of the image when hovering the mouse over it.
Pro tipp: You can also quickly select any number of images to copy or move from a saved selection or any filter set in the filter bar.
When you have selected all images, click on the Move / Copy images icon located in the export bar at the bottom of the screen.
In the opening menu you can now choose whether you want to move or copy the pictures. Select the desired target gallery in the list of your galleries or simply create a new gallery in the lower left corner.
Confirm the selected action with the button at the bottom right.
The success message shows you that all pictures have been copied or moved.
With a click on the button “Go to target gallery” you will be taken directly to the target gallery.
Link to entry "How to copy or move images to another gallery" -
What exactly is a “secure link”?
If you use the “Secure Link” function, you can give your clients or third parties a link to your gallery from the address with the exact structure of your folder and the gallery structure will not be visible.
For example, www.picdrop.com/photograph/client/project/shooting would appear as www.picdrop.com/photograph/PQd4HQ
Someone who only knows this shortened, secure address and has bad intentions cannot simply find out the addresses of your other galleries by analyzing or trying them out.
Of course, you should always protect your galleries with a password that only you and your client know. You can enter it under “Gallery Settings” and select “Gallery Password”. If the item “View sub-galleries” is activated in the parent gallery, your client can, of course, continue to navigate via the navigation on the left side and continue to access parent folders etc..
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How do I use the color markings?
The color markings, which you can find above each thumbnail in the image overview and below each opened image, are intended to better capture the different stages of image processing or image selection.
For example, you can mark pictures with the color “green”, which you feel is finished, and your client can set them to “final” if he agrees or downgrades them to “orange” if he still has change requests. This is just one example of many ways you can use the color markers.
We have deliberately kept the functionality open because every photographer and every client has his own way of working. Soon you will also have the possibility to label the three colors in your account settings yourself.
Link to entry "How do I use the color markings?" -
How and when will I be informed about new colour markings?
If your client adds new color markings to your images or changes or removes existing ones, you will always receive an email. All new selections or changes are listed in this mail. Existing markings that have not changed are not listed there. You can view them at any time in the gallery. The email is always sent 5 minutes after the last color marking.
If you no longer want to receive these emails anymore, you can deactivate them in the notifications section of your account settings.
Link to entry "How and when will I be informed about new colour markings?" -
How do I filter color-coded images in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?
You’ve probably seen how to filter out your clients’ image selections in Lightroom, Capture One, Photo Mechanic, Finder, and Explorer. The whole thing is not only possible with image selections but also with all color-coded images. (Note: The “Image Selection” function must be active in the gallery settings) combination of Apple-A or Ctrl-A to select all currently displayed images. You have now created a selection from the color markers that you can filter out locally on your PC.
- Click on the “Export Selection” icon in the selection, bottom right. There you will find the various possibilities to filter the selection in Lightroom or in your Finder/Explorer etc. – without a long search.
- Optionally, you can save this selection permanently in PicDrop to make it easier to find it again later.
Please continue on your computer with your favourite tool:
The steps in Lightroom Classic
Open the Shooting folder in Library mode
- Press the ESC key to display the filters at the top
- Select the category “Text”
- In the drop-down menu, select “File name” and “Contains“
- Copy the file names into the search field
- You will now only see the images that were previously saved in the selection.
The steps in Capture One
- Open the folder with the images to be filtered
- Click on “Edit” in the upper C1 menu
- Click on “Select by”
- Click on “File Name List”
- Copy the filenames from the Capture One filter field into the search field, making sure the separators are selected correctly.
- Click on “OK”
- The images are now selected. Before you click anything else, you can make a selection in Capture One.
The steps in Photo Mechanic
1. Open the corresponding project folder in Photo Mechanic
2. Paste the text from the clipboard into the white search field (via menu Edit > Find… or cmd-F on Mac or Ctrl-F on Windows) and set the following search options- Find: Any of the words
- In: All items
- Searching: ☑️ file names
After clicking “Find” in the lower right corner, Photo Mechanic will select all the photos in your selection from PicDrop and you can continue working with them.
Please note that the search in the upper left corner of Photo Mechanic (“Search my Mac”) cannot be used for these steps.The steps in Mac Finder or Windows Explorer
- Open the folder where the pictures are located
- Click on the normal search
- Copy the file names into the search field
- You will now only see the images that were previously saved in the selection.
Please note that the filter text in the Explorer is limited to 259 characters. The filter text in the Finder is limited to 2048 characters or 99 files.
Link to entry "How do I filter color-coded images in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?" -
How do I filter out my clients image selections in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?
In many image editing programs, you can use the file search to display exactly the images of a selection of images from PicDrop. This saves you the trouble of searching for each individual file. Below we will show you how it works.
The steps in PicDrop
- Open in the gallery the selection that you want to filter out locally or mark the pictures with the selection function (blue plus sign in the picture overview)
- Click on the “Export Selection” icon in the selection, bottom right. There you will find the various possibilities to filter the selection in Lightroom or in your Finder/Explorer etc. – without a long search.
- Copy the corresponding file lists to the clipboard.
Please continue on your computer with your favourite tool:
The steps in Lightroom Classic
- Open the Shooting folder in Library mode
- Press the ESC key to display the filters at the top
- Select the category “Text”
- In the drop-down menu, select “File name” and “Contains”
- Copy the file names into the search field
- Only the images that were previously saved in the selection are seen
The steps in Capture One
- Open the folder with the images to be filtered
- Click on “Edit” in the upper C1 menu
- Click on “Select by”
- Click on “File Name List”
- Copy the filenames from the Capture One filter field into the search field, making sure the separators are selected correctly
- Click on “OK”
- The images are now selected. Before you click anything else, you can make a selection in Capture One.
The steps in Photo Mechanic
1. Open the corresponding project folder in Photo Mechanic
2. Paste the text from the clipboard into the white search field (via menu Edit > Find… or cmd-F on Mac or Ctrl-F on Windows) and set the following search options- Find: Any of the words
- In: All items
- Searching: ☑️ file names
After clicking “Find” in the lower right corner, Photo Mechanic will select all the photos in your selection from PicDrop and you can continue working with them.
Please note that the search in the upper left corner of Photo Mechanic (“Search my Mac”) cannot be used for these steps.The steps in Mac Finder/Windows Explorer
- Open the folder where the pictures are located
- Click on the normal search
- Copy the file names into the search field
- Images that were previously saved in the selection will only be seen
Please note that the filter text in the Explorer is limited to 259 characters. The filter text in the Finder is limited to 2048 characters or 99 files.
Link to entry "How do I filter out my clients image selections in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?" -
How do I upload images directly from Photo Mechanic?
There are two ways to upload images to PicDrop when working with Photo Mechanic.
Option 1 – Export to hard disk
Export the images from Photo Mechanic to your hard disk and upload them from there via drag&drop in your browser or via FTP tool.
Option 2 – Direct export to PicDrop
Of course it is also possible to upload images directly from Photo Mechanic to PicDrop. PicDrop supports direct upload via FTP and thus all programs that offer an FTP upload.
Here are the necessary steps for a successful upload:
1. Select the images to upload
2. Click on “File” – “Upload….” or “FTP Photos as…”
3. Select “SFTP” as uploader and set all necessary file preferences.
4. Click on “Connections…” and set up your connection here. All the necessary details can be found here.
5. Close the connection and click on “Send” in the lower right corner of the main window.
6. Watch how your pictures are uploaded or use the free time to look out the window.
Link to entry "How do I upload images directly from Photo Mechanic?" -
How do I prevent visitors from seeing the sub-galleries of a gallery?
To ensure that visitors of a gallery do not have access to existing sub-galleries, the item “View Sub-Galleries” in the parent gallery must be inactive. Thus no one in the parent gallery can see the lower galleries – and vice versa.
See also: How do I prevent visitors to a gallery from accessing the parent gallery?
Link to entry "How do I prevent visitors from seeing the sub-galleries of a gallery?" -
How can I protect my images with watermarks?
In your account settings (“Your watermarks“) you can upload your logo or other graphics and create multiple watermarks with just a few clicks. You can set the place for the watermark and adjust its size and opacity to your needs.
Don’t forget to “Save & Close” your new watermark settings.To apply watermarks to all the images in a gallery just navigate to the gallery settings of each gallery. You can activate your watermarks in the “Security” section of your gallery settings.After you hit “Apply Changes” wait for a few seconds to see the watermarks appear on each preview image in your gallery. It couldn’t be easier.
Note: the watermarks will “only” protect the thumbnails and previews in PicDrop, so your clients can’t take screenshots or steal the pictures in other ways. If you activate the download of the original images at the same time, these will not be protected by watermarks because PicDrop will never modify your originally uploaded images.
Find a German introduction video to our watermarks here:
Link to entry "How can I protect my images with watermarks?" -
How do I switch between mobile and desktop view on smartphone, iPhone, iPad, Tablet?
Every smartphone and tablet should automatically display the better, mobile version. To switch to the mobile version, tap on the white menu at the bottom right. There you can switch to the desktop view. If you want to switch back from the desktop view, you will find a corresponding option above the gallery.
Link to entry "How do I switch between mobile and desktop view on smartphone, iPhone, iPad, Tablet?" -
How do I prevent visitors to a gallery from accessing the parent gallery?
To ensure that visitors to a sub-gallery in the left menu do not have access to the parent gallery, the option “Navigation to sub-galleries and vice versa” must be inactive in this parent gallery. Therefore, no one in the parent gallery can see the sub-galleries – and vice versa.
In order to additionally prevent a “clever” visitor from shortening the address of a sub-gallery by one level and still being able to access the parent gallery, we recommend using the “secure link”. This link consists of only one code and does not allow any conclusions on your folder structure. You can find it in the “Send” section.
Link to entry "How do I prevent visitors to a gallery from accessing the parent gallery?" -
How do I change the default sharing text to send my galleries?
If you want to send a gallery to your clients, you can either copy & paste the link to the gallery and send it via any channel. Or you can send a mail using the “Send” button within the gallery. Here PicDrop gives you by default a general text, which fits every situation, but doesn’t look very individual.
If you would like to make this text more personal, you can adjust it in the account settings. Open there the point “Your text templates” and click on “Create new template”.
There you will see the standard text in an editor. In this editor you can customize the mail as you like and save it under a name. Beside the (only visible for you) name of the template and the subject the e-mail is divided into 4 areas:
- Greeting and beginning of the message
- Note to the gallery password
- Note on the PIN in the presentation view
- End of the mail and farewell
You can freely edit points 1 and 4 and be creative. It is important that you do not forget to insert the placeholder for the gallery link. All placeholders are already included in our template. However, if you have deleted them and want to insert them again afterwards, you can place them again in the text at any time using the “Insert placeholders” function. Make sure that the placeholders for the “Password” and the “PIN” end up in the respective areas 2 and 3.
You can also freely edit the already mentioned areas 2 and 3. But: It is important to know that these areas are only inserted into your mail when the respective function is active in the gallery to be sent. The sentence “The password is “password123″. (without quotation marks)” is only inserted if a password is active at all. This ensures that you will never forget to send the password for a gallery. PicDrop thinks about it for you. The same applies to the PIN to switch to the voting view. So it doesn’t make sense to put these topics in item 1 or 4. Just keep them separate and leave the rest to PicDrop.
Of course you can create as many templates as you want. Afterwards you can open your templates in the “Share” area of each gallery with one click and save a lot of work with each gallery sent to you. When sending, you can then decide whether you want to send the mail via your own mail program or via PicDrop.
Link to entry "How do I change the default sharing text to send my galleries?" -
How do I download images to an iPad or iPhone? (iOS)
Unfortunately, storing images on Apple mobile devices is not as easy as it is on Android devices. Unfortunately, we have no influence on that. But we want to make it as easy as possible for you and your customers with this guide. Basically we recommend downloading rather on PC/Macs and not necessarily on mobile devices because our preview function in the galleries on mobile devices is good enough and it makes no difference for your customers if they have downloaded the pictures or not, as long as their mobile device is online and you leave the gallery online for them.
Option 1: Save a single image
1. open the picture in the gallery
2. click on the download button
3. the download screen opens and tells you what’s next
4. tap and hold the image to save it (Haptic Touch) and then press “Add to photos”.
The picture is now automatically saved in your “Photos”. You can then find and open it at any time using the Photos app.
Option 2: Save all images as ZIP
1. open the gallery
2. click on the 3 dots in the bottom right corner and choose “Download all images as ZIP”
or choose “Download All Images” in the customer view
3. confirm the ZIP download
4. you can now use the download icon and the magnifying glass to go directly to the location where the ZIP was saved
5. you now only see the ZIP folder, click on the ZIP folder and unzip it
6. by clicking on the unzipped folder you can view all contained pictures and then transfer them to your “Photos”. Select all the pictures you want to transfer to your “Photos”.
7. save the selected pictures to your “Photos” app
(These steps apply for all downloads with devices that use iOS 13 or later versions. For all previous iOS versions, the following note still applies:
Please note: after downloading, your files contain a ZIP file. For further processing a ZIP file you or your customer need an appropriate app to unpack the pictures into the Photos app. Winzip is a free tool, which we recommend 🙂
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Which keyboard shortcuts does PicDrop support?
With PicDrop you can also use shortcuts. This saves you a lot of time and it is also much easier for your clients to make a selection quickly. Here are the most important shortcuts and key combinations:
When images are open
You can use these keyboard shortcuts in the large image view:
Space Bar Next Picture 0 Remove image marker 1 Mark image red 2 Mark image orange 3 Mark image green 4 Mark image as final S Add image to image selection D Download image M Magnifier Tab Fullscreen R + Enter Delete Image Continuously pressing Shift or Alt and cursor keys (left and right), displays the images one after the other without animation.
In the image overview
In the overview of all images within a gallery, you can use the following keyboard shortcuts if you hover your mouse over an image at the same time without clicking on it.
1 Mark image in red 2 Mark image in orange 3 Mark image in green 4 Mark image as final Spacebar Show picture info S Add image to image selection D Download picture Cmd + A Add all currently displayed images to image selection Cmd + D Deselect all currently selected images Please note, the mouse is not used for selecting/deselecting all images (last two shortcuts).
Link to entry "Which keyboard shortcuts does PicDrop support?" -
Can I create multiple accounts with the same email address and how can I switch between accounts?
Yes – You can create multiple PicDrop accounts with one email address.
Just log in to your existing PicDrop account and create a new account in the account settings, in the area “Accounts” via the green button (“Create new account”).
If you log in again with your known access data after that, we will always ask you which of your accounts you want to access.While you are logged in, you can switch between your accounts via the menu in the upper right corner or in your account settings without having to log in and out.
Easy as that!
Please note:
it’s currently not possible to use two or more user accounts with one email address AND still have FTP access to your PicDrop accounts.
By creating a second user account with the same email address you will lose FTP access to all your accounts. Please only use this function if you don’t need the FTP access.You have already created a second user account and lost FTP access?
Link to entry "Can I create multiple accounts with the same email address and how can I switch between accounts?"
To regain FTP access for your main account please delete all additional user accounts. Then contact us via hello@picdrop.com and we will take care of it for you! -
Can I set up multiple admin logins (e.g. for my employees or team members)?
With our business plan it is possible to work together as a team in one PicDrop account.
The function you need for this is called team members.
You can find all the information about how our team members work here.
Link to entry "Can I set up multiple admin logins (e.g. for my employees or team members)?" -
What are team members in a PicDrop account?The team member function allows you to work together with several people in one PicDrop account. Each team member uses his own access data and can access galleries and settings of the PicDrop account with individually adjustable access rights.Team members are an exclusive feature of PicDrop’s Business Plan. All details about setting up and using the team member function can be found here: https://www.picdrop.com/web/faqs/team-members/Link to entry "What are team members in a PicDrop account?"
My Clients
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How long will my galleries stay online?
As long as you want.
PicDrop never interferes with your data. This means: we do not change or delete any data unless you explicitly request us to do so. All galleries remain online until you delete them yourself when you no longer need them.
This also holds true for our free plan: all your previously created galleries and all uploaded pictures will remain. However, if the total amount of data or the number of uploaded images exceeds the amount included in your plan, the images or galleries can no longer be downloaded nor accessed by third parties, i.e. your clients.
Link to entry "How long will my galleries stay online?" -
Do my clients need to install any software?
No.
Your clients only need Internet access and a reasonably up-to-date browser such as Firefox, Chrome or a current Internet Explorer (from version 9).
Link to entry "Do my clients need to install any software?" -
Can I protect my galleries with a password?
Definitely. Just open “Gallery Settings”, click on “Security” and define the password your client or everyone else has to enter before entering your gallery.
Link to entry "Can I protect my galleries with a password?" -
Can my clients also upload images?
If you allow it, you can also allow your clients to upload to galleries.
To do this, open the corresponding gallery (or create a new gallery for this purpose) and activate the item “Client Upload” in the “Gallery Settings”:
Then you can send your clients the link to the gallery. They can now upload their own pictures at any time by drag & drop or by clicking on the upload button.
Can my clients delete images?
No. Only you can delete pictures. One possibility to enable your clients to delete is planned for the future.
Can my clients overwrite images?
Yes, as far as uploading is concerned, your clients have exactly the same possibilities as you have with this option and can therefore simply overwrite images of the same name.
Will my clients be able to download their or other images automatically?
No, If you want your clients to be able to download images again, activate “Downloads” in the gallery settings as usual.
Do I get a message if my client has uploaded pictures?
Yes, you will receive an email every time your client uploads pictures.
Link to entry "Can my clients also upload images?" -
My client cannot access a gallery.
If a client only receives an error message instead of the desired gallery, this can have various reasons:
- The gallery no longer exists or has been renamed. Please send your client the current address.
- Case sensitivity is important when sending galleries. Therefore, you must pay attention to the upper and lower case of the entire address. It is best to copy the link directly and paste it into the mail to your client to avoid typos. Or you can use the “Share-function”. Especially when passing addresses on the phone you should be very accurate. Tip: You can avoid such mistakes and make your life easier by consistently writing everything in small letters.
- Your clients’ browser does not accept cookies. Please deactivate the password of the gallery concerned or ask your client to use another browser.
- If the gallery or the images stored in it exceed your plan the gallery will not be visible to your client. Please choose a plan that does not exceed the gallery and storage limit to make the gallery visible to your client again.
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How do I download images to an iPad or iPhone? (iOS)
Unfortunately, storing images on Apple mobile devices is not as easy as it is on Android devices. Unfortunately, we have no influence on that. But we want to make it as easy as possible for you and your customers with this guide. Basically we recommend downloading rather on PC/Macs and not necessarily on mobile devices because our preview function in the galleries on mobile devices is good enough and it makes no difference for your customers if they have downloaded the pictures or not, as long as their mobile device is online and you leave the gallery online for them.
Option 1: Save a single image
1. open the picture in the gallery
2. click on the download button
3. the download screen opens and tells you what’s next
4. tap and hold the image to save it (Haptic Touch) and then press “Add to photos”.
The picture is now automatically saved in your “Photos”. You can then find and open it at any time using the Photos app.
Option 2: Save all images as ZIP
1. open the gallery
2. click on the 3 dots in the bottom right corner and choose “Download all images as ZIP”
or choose “Download All Images” in the customer view
3. confirm the ZIP download
4. you can now use the download icon and the magnifying glass to go directly to the location where the ZIP was saved
5. you now only see the ZIP folder, click on the ZIP folder and unzip it
6. by clicking on the unzipped folder you can view all contained pictures and then transfer them to your “Photos”. Select all the pictures you want to transfer to your “Photos”.
7. save the selected pictures to your “Photos” app
(These steps apply for all downloads with devices that use iOS 13 or later versions. For all previous iOS versions, the following note still applies:
Please note: after downloading, your files contain a ZIP file. For further processing a ZIP file you or your customer need an appropriate app to unpack the pictures into the Photos app. Winzip is a free tool, which we recommend 🙂
Trial Month & Contract
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Are there minimum contract terms or periods of notice?
We’ll make it easy for you:
- If you pay monthly, you can also cancel monthly. (monthly payments are possible in our Lite, Pro and Business plan)
- If you take advantage of the half-yearly payment, you can cancel semi-annually.
- This means that you can cancel an annual payment with all its benefits every year.
What does termination mean?
Termination means that your contract will not automatically be renewed for the same period at the end of the current billing period. In the event of termination, the current billing period can, of course, continue to be used in full until the end. A pro rata repayment of the current billing period is not possible.
No period of notice
You will always have until the last day to object to an automatic renewal, i.e. to cancel your plan. We want you to stay with us because of our great service – not because of a gag contract. If you no longer need PicDrop, you can leave us painlessly at any time and download all your data from us without any problems.
What happens in the event of termination?
Your account will be automatically reduced to the Free plan at the end of the current, already paid billing period. All your galleries and pictures will of course remain. Existing galleries and images that exceed the maximum of 3 galleries or the 1 GB storage of the Free plan are no longer available for third parties and cannot be downloaded anymore.
Link to entry "Are there minimum contract terms or periods of notice?" -
I need more storage space. Is that possible?
If you need more storage space than the 1 TB included in the business plan, please write us briefly at hello@picdrop.com and tell us how much storage is needed.
We will then quickly send you an individual offer.
Link to entry "I need more storage space. Is that possible?" -
Can I get an invoice without VAT?
This depends on where you live or where your business is registered. We orientate ourselves by the address given by you to PicDrop. Here are the rules:
If you live within Germany, we are not allowed to issue an invoice without VAT under any circumstances, regardless of whether you have a VAT identification number.
If you live outside the EU, you will automatically receive a net invoice, i.e. without VAT.
If you live within the EU (but outside Germany), we can issue an invoice without VAT if you have entered your VAT identification number before creating the invoice. If you enter the sales tax identification number after the first invoice, this rule only applies to all invoices that follow in the future.
If you live within the EU (but outside Germany) and do not enter a sales tax identification number, you will always receive an invoice with VAT. This VAT varies from country to country and is based entirely on your place of residence.
Exceptions to these legal regulations are not possible.
Any more questions? Write to us: hello@picdrop.com.
Link to entry "Can I get an invoice without VAT?" -
Can I install PicDrop on my own server?
Unfortunately, this is not possible. PicDrop is a very complex program that we constantly maintain and improve for you. This also includes perfectly adapted servers and the interaction of several functions. A use on other servers is therefore not possible.
Instead, you can use PicDrop with our Web Integration under your domain, so your clients won’t even notice that PicDrop isn’t on your server.
Link to entry "Can I install PicDrop on my own server?" -
Can I deduct PicDrop for tax purposes?
But of course! For every direct debit, you will receive a proper invoice with VAT and you can book PicDrop as an expense at the tax office. You can call up and print out older invoices at any time in your account.
Link to entry "Can I deduct PicDrop for tax purposes?" -
Can I switch between different plans?
If you change to a higher plan, it is immediately active and any remaining credit will be credited until it is used up. If you switch to a lower rate or free rate, you will keep the rate you have already paid until the end of the current period and will then be downgraded.
Link to entry "Can I switch between different plans?" -
What happens to my pictures after the trial month?
After the trial month you are free to choose one of our plans or continue to use the free plan.
If you don’t decide for one of our affordable plans, but choose the limited free plan, all your galleries created so far and all uploaded pictures will of course be preserved. If the uploaded pictures exceed the total amount of data or the number of galleries in the free plan, all exceeding pictures or galleries can no longer be downloaded and accessed by third parties, such as your clients.
Of course, you can always switch to a Lite, Pro or Business plan to continue working without restrictions.
Link to entry "What happens to my pictures after the trial month?" -
What are the differences between the three layouts in the Pro-Plan?
In your trial month, as well as plans starting from the Pro-Plan will have three different gallery layouts to choose from.
1. Grid Layout
The grid layout is the layout that will automatically be used when a new gallery is created. Unless you have changed this in your own default settings. This layout gives your customers a quick, orderly overview of all images. Thus, making it the ideal layout for working with professionals such as picture editors or corporate clients who want to quickly make a selection and get an overview of all images.
2. Masonry Layout
The main difference between the Masonry layout and the grid layout is that the images are displayed much larger and the arrangement is “fluid”. One preview image after the other – this makes the gallery look prettier overall, but it is also a bit more confusing. The layout is therefore perfect for private customers, e.g. weddings, where presentation is more important than selection and quick comparison of similar images. Especially in combination with the large cover picture (also included in the Pro-Plan) your galleries will look much more impressive.
3. List Layout
The list view is intended for fast file exchange between professionals working together on a project. If you’re looking for a file with specific attributes such as dimensions or file type, this view is great for sharing with post-producers or staff who know exactly what they’re looking for and need quick access to it. We recommend that you sort the view in the gallery settings so that the last upload is always on top.
Get the Layouts
You can switch between the layouts in each gallery in the Pro and Business Plan.
Link to entry "What are the differences between the three layouts in the Pro-Plan?"
Here you can upgrade to these plans. -
Will I be notified before my Pro-Plan is renewed?
No.
We don’t want to annoy you with emails every month. In your account settings under “Your plan”, you will always find all the information about your current plan and when your subscription will be automatically renewed.
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How can I pay you?
That’s up to you.
You can pay monthly, semi-annually and annually – conveniently by automatic direct debit (Euro area, except GB and Switzerland) or with your credit card (worldwide).
The renewal of your plan can be canceled at any time.
Link to entry "How can I pay you?" -
Where can I find my invoice(s)?
You will find your invoices listed in your account settings under the menu item “Your invoices“:
Link to entry "Where can I find my invoice(s)?" -
Why does PicDrop cost money?
With PicDrop we would like to offer you a reliable service on which you can depend one hundred percent. We ourselves have seen, used and loved many tools that unfortunately had to stop working after a while because they only concentrated on popularity or great features. Not on how they can finance themselves and pay the next server bill. We do not speculate on one day being bought by an Internet giant for millions of euros. Instead, we want to offer you a great service that you like to pay for. This is the only way to ensure that PicDrop will remain with you for many years to come. Therefore, that’s why PicDrop costs money.
Link to entry "Why does PicDrop cost money?" -
Details about the PicDrop Business PlanOur Business plan is the best way to work together about all your photos as a team.Our Business plan includes all the advanced features of PicDrop. Additionally the Business plan allows you to invite team members into your PicDrop account to be able to work together, smarter and more effectively.Your advantages with the Business plan:
- Collaboration: Invite specific team members to your PicDrop account and manage your images together.
- Integration of third parties: Give your image suppliers, agencies and freelancers individual access for smooth collaboration.
- Control: With individual access rights, you can control who can access which data and collaborate on your projects.
- Real-time communication: Work together internally and externally with image selections, comments, agreements on color flags etc.
- Availability: Give your team access to your data from anywhere. Coordinate with colleagues – mobile or on desktop, without any installation.
- Smooth transfer: Send and receive all common image formats – simply by dragging & dropping them in your browser.
- External provision: Send image collections e.g. for PR/press purposes.
- Time saving: Smart voting tools save valuable time for your team.
- Automatic archive: Store all assets permanently on up to 1 TB of storage, expandable at any time.
- Security: Your data is protected in the cloud. Insecure, local installations are no longer necessary.
- German data protection: Of course PicDrop works DSGVO compliant.
The basic price for the PicDrop Business plan already includes 3 team members. Further accesses can be booked flexibly at any time.Link to entry "Details about the PicDrop Business Plan"
Lightroom
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Where can I find the Lightroom plugin?
You can find the plugin and the instructions in your PicDrop account settings under the menu item “Lightroom“.
Link to entry "Where can I find the Lightroom plugin?" -
How do I install my PicDrop Lightroom plugin?
The step-by-step installation guide can be found here.
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The Lightroom upload does not work.
The following message appears
“Unable to upload because Lightroom cannot ascertain if the target destination exists.”
The reason for this in most cases with incorrectly entered FTP access data and similar. To eliminate the error to 100% we have here a checklist, which you should go through point by point, no matter how funny or nonsense some steps may seem to you.
- Make sure that you really entered ftp.picdrop.com as the server and not just picdrop.com.
- Make sure you have entered your username correctly. You can find the username here.
- When exporting files from Lightroom, make sure you selected “PicDrop” in the “Target Server” section (at the bottom). Please read our installation instructions very, very carefully, as such important details can be quickly overlooked.
- Please change your password in your PicDrop account settings and then adjust the FTP settings in Lightroom. (Do not forget to save!) This option prevents typing and copying errors.
- Check if you use unusual special characters like “&” or similar in the gallery name. If so, please try it without this sign.
- Try to switch your connection from FTP (port 21) to SFTP (port 22), or vice versa if you already use SFTP. Please do not forget to save the settings.
- Make sure you are not using any form of firewall or programs such as “Little Snitch” that block your connection. Disable these for testing purposes to see if it works without them.
- Please test if another network/WLAN or a hotspot through your mobile phone is solving the problem, so you can be sure that it is not your network that is blocking the upload.
Is nothing still helping?
In this case, it is very likely that your ISP has blocked the FTP Port. This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc… Or a bad Internet provider. Some providers want to prevent the misuse of “their” Internet connection, but unfortunately also block serious services such as your upload. Please try SFTP and port 22 (see point 6).
An alternative?
Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors? We also recommend that you upload via your browser. This cannot be blocked and thanks to our convenient drag & drop upload this should be very easy for you. If none of this works, just write us at hello@picdrop.com and we’ll see how we can help you.
Link to entry "The Lightroom upload does not work." -
Should I use FTP or SFTP?
We clearly recommend SFTP. The access data remains exactly the same, only the port changes to port 22. The upload via SFTP serves your own security because otherwise you can transfer your access data unencrypted with every login and every upload and someone else can intercept and steal them if necessary.
Link to entry "Should I use FTP or SFTP?" -
How do I filter color-coded images in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?
You’ve probably seen how to filter out your clients’ image selections in Lightroom, Capture One, Photo Mechanic, Finder, and Explorer. The whole thing is not only possible with image selections but also with all color-coded images. (Note: The “Image Selection” function must be active in the gallery settings) combination of Apple-A or Ctrl-A to select all currently displayed images. You have now created a selection from the color markers that you can filter out locally on your PC.
- Click on the “Export Selection” icon in the selection, bottom right. There you will find the various possibilities to filter the selection in Lightroom or in your Finder/Explorer etc. – without a long search.
- Optionally, you can save this selection permanently in PicDrop to make it easier to find it again later.
Please continue on your computer with your favourite tool:
The steps in Lightroom Classic
Open the Shooting folder in Library mode
- Press the ESC key to display the filters at the top
- Select the category “Text”
- In the drop-down menu, select “File name” and “Contains“
- Copy the file names into the search field
- You will now only see the images that were previously saved in the selection.
The steps in Capture One
- Open the folder with the images to be filtered
- Click on “Edit” in the upper C1 menu
- Click on “Select by”
- Click on “File Name List”
- Copy the filenames from the Capture One filter field into the search field, making sure the separators are selected correctly.
- Click on “OK”
- The images are now selected. Before you click anything else, you can make a selection in Capture One.
The steps in Photo Mechanic
1. Open the corresponding project folder in Photo Mechanic
2. Paste the text from the clipboard into the white search field (via menu Edit > Find… or cmd-F on Mac or Ctrl-F on Windows) and set the following search options- Find: Any of the words
- In: All items
- Searching: ☑️ file names
After clicking “Find” in the lower right corner, Photo Mechanic will select all the photos in your selection from PicDrop and you can continue working with them.
Please note that the search in the upper left corner of Photo Mechanic (“Search my Mac”) cannot be used for these steps.The steps in Mac Finder or Windows Explorer
- Open the folder where the pictures are located
- Click on the normal search
- Copy the file names into the search field
- You will now only see the images that were previously saved in the selection.
Please note that the filter text in the Explorer is limited to 259 characters. The filter text in the Finder is limited to 2048 characters or 99 files.
Link to entry "How do I filter color-coded images in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?" -
How do I filter out my clients image selections in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?
In many image editing programs, you can use the file search to display exactly the images of a selection of images from PicDrop. This saves you the trouble of searching for each individual file. Below we will show you how it works.
The steps in PicDrop
- Open in the gallery the selection that you want to filter out locally or mark the pictures with the selection function (blue plus sign in the picture overview)
- Click on the “Export Selection” icon in the selection, bottom right. There you will find the various possibilities to filter the selection in Lightroom or in your Finder/Explorer etc. – without a long search.
- Copy the corresponding file lists to the clipboard.
Please continue on your computer with your favourite tool:
The steps in Lightroom Classic
- Open the Shooting folder in Library mode
- Press the ESC key to display the filters at the top
- Select the category “Text”
- In the drop-down menu, select “File name” and “Contains”
- Copy the file names into the search field
- Only the images that were previously saved in the selection are seen
The steps in Capture One
- Open the folder with the images to be filtered
- Click on “Edit” in the upper C1 menu
- Click on “Select by”
- Click on “File Name List”
- Copy the filenames from the Capture One filter field into the search field, making sure the separators are selected correctly
- Click on “OK”
- The images are now selected. Before you click anything else, you can make a selection in Capture One.
The steps in Photo Mechanic
1. Open the corresponding project folder in Photo Mechanic
2. Paste the text from the clipboard into the white search field (via menu Edit > Find… or cmd-F on Mac or Ctrl-F on Windows) and set the following search options- Find: Any of the words
- In: All items
- Searching: ☑️ file names
After clicking “Find” in the lower right corner, Photo Mechanic will select all the photos in your selection from PicDrop and you can continue working with them.
Please note that the search in the upper left corner of Photo Mechanic (“Search my Mac”) cannot be used for these steps.The steps in Mac Finder/Windows Explorer
- Open the folder where the pictures are located
- Click on the normal search
- Copy the file names into the search field
- Images that were previously saved in the selection will only be seen
Please note that the filter text in the Explorer is limited to 259 characters. The filter text in the Finder is limited to 2048 characters or 99 files.
Link to entry "How do I filter out my clients image selections in Lightroom, Capture One, Photo Mechanic, Finder and Explorer?" -
Filtering selections on my hard disk/Lightroom/Capture One does not work.
This can have several causes.
Spaces in the file name
Lightroom, Windows Explorer, Apples Finder, etc. cannot filter out files that contain spaces. Before uploading, you should make sure that your file names consist only of letters, numbers, and underscores or hyphens.Files renamed to PicDrop when uploading
Basically, the files on your hard disk must have the same file name as the files in your PicDrop Gallery and the selection you want to filter out locally. So you should make sure that e.g. Lightroom does not rename the files when uploading.Missing fill zeros
If additional images are filtered out instead of your selection, this is often due to missing “fill zeros” in your file names. From the beginning, for example, if you filter to “File-2,” Lightroom and Co will display all files that contain the “File-2” section in their names. Unfortunately, this section is also found in other file names such as “File-24”. The result, both files (or even much, much more…) are displayed.To solve this problem permanently, we recommend naming files from the memory card to the hard disk so that the trigger number always has at least 4 digits at the end of the file. Shorter digits before should always be filled with zeros. So “File-2” would become “File-0002” and the number is always and everywhere completely unique, even when filtering in Lightroom. For example, using this method, the “File-0002” file can no longer be part of the “File-0024” file name, as it was before.
This procedure helps you in many other programs besides Lightroom, including PicDrop.
Capture One
You may be using the wrong search in Capture One. Please use the search described here.Exceeding the number of characters in the Explorer or Finder
The filter text in the Explorer can contain a maximum of 259 characters. The filter text in the Finder is limited to 2048 characters or 99 files.Photo MechanicPhoto Mechanic offers two different search tools. Please use the search via “Edit > Find…” in the menu to filter your selection. Here you will find the required settings for Photo Mechanic’s search window.Link to entry "Filtering selections on my hard disk/Lightroom/Capture One does not work."
Presentation View
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What exactly is different about this view?
Your gallery is beautifully trimmed in the Presentation View. The range of functions is reduced to the most necessary to avoid distraction from the most important things, your images. What remains is a pure, beautiful view gallery without annoying sidebar, with impressive, large cover photo, larger preview images, horizontal navigation, large gallery title, bright image view and so on. Only the download function is left if you have enabled it in the Gallery Settings.
Link to entry "What exactly is different about this view?" -
The presentation view explained in a video (German only)
You can find more information about the presentation view here in our FAQ.
Link to entry "The presentation view explained in a video (German only)" -
What is the Presentation View?
The Presentation View is a view trimmed to a pure presentation. It is perfect for weddings, events and other picture presentations.
Link to entry "What is the Presentation View?" -
When is the best time to use the Presentation View?
The Presentation View is best suited for sending your photos from weddings, events and all other moments where you need the perfect first impression and presentation to the client.
Link to entry "When is the best time to use the Presentation View?" -
Where can I activate the Presentation View?
The presentation can be activated in your gallery settings. If this setting is activated, your gallery will be displayed in the Presentation View when your client opens it.
Link to entry "Where can I activate the Presentation View?" -
How can I test the Presentation View myself as an admin?
After you have activated the Presentation View in the Gallery Settings, the gallery looks the same as before. To test the new view, click on “Client View” in the upper right corner. There the gallery will appear exactly as your client will see it when opening the gallery.
Link to entry "How can I test the Presentation View myself as an admin?" -
How can my clients hide certain images?
To allow your clients to hide certain pictures, activate the functions “Allow switch to edit view” and “Do not show red flagged images”. Your clients can now switch to the editing view and highlight images they want to hide in red. These marked images are automatically hidden in the Presentation View.
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Can my clients still create image selections, comment on images and so on?
The Presentation View is used for pure presentation and download of your pictures. If you want to give your clients more functions, you can activate the “Allow switch to edit view” function in your “Gallery Settings”. If this point is active, your clients can switch to the usual view by clicking a button on the bottom left corner of their browser. There you will find all the practical functions of PicDrop that you already know. All gallery settings you set still apply here. With another click, your clients can return to the presentation view at any time.
Link to entry "Can my clients still create image selections, comment on images and so on?"
Safety & Privacy & GDPR
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Who can view and access a gallery?
In principle, anyone to whom you give the direct address of a gallery can also access it. So you alone are responsible for who can see your galleries. We therefore recommend two things:
- Protect your galleries with a password, especially when it comes to sensitive topics. (weddings, erotic pictures, company secrets etc…)
- Always use secure links and deactivate the clear link of a gallery if necessary. (What exactly is a “secure link”?)
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What exactly is a “secure link”?
If you use the “Secure Link” function, you can give your clients or third parties a link to your gallery from the address with the exact structure of your folder and the gallery structure will not be visible.
For example, www.picdrop.com/photograph/client/project/shooting would appear as www.picdrop.com/photograph/PQd4HQ
Someone who only knows this shortened, secure address and has bad intentions cannot simply find out the addresses of your other galleries by analyzing or trying them out.
Of course, you should always protect your galleries with a password that only you and your client know. You can enter it under “Gallery Settings” and select “Gallery Password”. If the item “View sub-galleries” is activated in the parent gallery, your client can, of course, continue to navigate via the navigation on the left side and continue to access parent folders etc..
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Can I protect my galleries with a password?
Definitely. Just open “Gallery Settings”, click on “Security” and define the password your client or everyone else has to enter before entering your gallery.
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Who can see my entire gallery overview?
Just you. No one else.
To share galleries with third parties, you should always send the direct link to the desired gallery.
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How can I protect my images with watermarks?
In your account settings (“Your watermarks“) you can upload your logo or other graphics and create multiple watermarks with just a few clicks. You can set the place for the watermark and adjust its size and opacity to your needs.
Don’t forget to “Save & Close” your new watermark settings.To apply watermarks to all the images in a gallery just navigate to the gallery settings of each gallery. You can activate your watermarks in the “Security” section of your gallery settings.After you hit “Apply Changes” wait for a few seconds to see the watermarks appear on each preview image in your gallery. It couldn’t be easier.
Note: the watermarks will “only” protect the thumbnails and previews in PicDrop, so your clients can’t take screenshots or steal the pictures in other ways. If you activate the download of the original images at the same time, these will not be protected by watermarks because PicDrop will never modify your originally uploaded images.
Find a German introduction video to our watermarks here:
Link to entry "How can I protect my images with watermarks?" -
Can I rely on you and do you backups?
Yes, our servers are connected to the rest of the world several times, backed up and monitored around the clock, so that we can guarantee a network availability of at least 95%. In case of failures, you can be sure, it is in our own interest to get PicDrop back up and running as soon as possible.
Your data is backed up daily. Of course, you can also download a complete backup of your data at any time via your FTP access and have the selections, image comments etc. of all galleries sent to you as a bundled PDF. (soon!)
Note: Your data is safe with us. Nevertheless, we do not see PicDrop as a backup solution for you, but as a tool for communicating with your clients. Solid backups are a completely different subject, and as a photographer, you should always keep in mind delimited backups and a solid data architecture. Your pictures are your capital. By the way, the American photographer Chase Jarvis has prepared more information on this topic very well in his blog.
Link to entry "Can I rely on you and do you backups?" -
Should I use FTP or SFTP?
We clearly recommend SFTP. The access data remains exactly the same, only the port changes to port 22. The upload via SFTP serves your own security because otherwise you can transfer your access data unencrypted with every login and every upload and someone else can intercept and steal them if necessary.
Link to entry "Should I use FTP or SFTP?" -
How do I prevent visitors from seeing the sub-galleries of a gallery?
To ensure that visitors of a gallery do not have access to existing sub-galleries, the item “View Sub-Galleries” in the parent gallery must be inactive. Thus no one in the parent gallery can see the lower galleries – and vice versa.
See also: How do I prevent visitors to a gallery from accessing the parent gallery?
Link to entry "How do I prevent visitors from seeing the sub-galleries of a gallery?" -
How do I prevent visitors to a gallery from accessing the parent gallery?
To ensure that visitors to a sub-gallery in the left menu do not have access to the parent gallery, the option “Navigation to sub-galleries and vice versa” must be inactive in this parent gallery. Therefore, no one in the parent gallery can see the sub-galleries – and vice versa.
In order to additionally prevent a “clever” visitor from shortening the address of a sub-gallery by one level and still being able to access the parent gallery, we recommend using the “secure link”. This link consists of only one code and does not allow any conclusions on your folder structure. You can find it in the “Send” section.
Link to entry "How do I prevent visitors to a gallery from accessing the parent gallery?" -
Where are your servers located?
PicDrop GmbH is a purely German company. All our servers are located at large and well-known providers in Germany. Your data is therefore subject to strict German data protection regulations.
For the reliable delivery of data and for our communication with clients (newsletters, customer support, credit card payments, etc.) we use further, international services and tools from industry-leading companies. It is important to us that each of these companies is contractually bound to the same GDPR obligations towards us, you and your clients.
You can find more information about this in our privacy policy. Furthermore you can sign a Data Processing Agreement (DPA) with us in your account under “Payments & Legal” that lists all companies and service providers we use.
Link to entry "Where are your servers located?" -
I have general questions about GDPR.
On May 25, the General Data Protection Regulation (GDPR) was enforced in the EU. This standardizes the strict data protection laws of all European countries and thus ensures an even better and more effective protection of your data as well as the data of your clients.
What changes with the GDPR?
Actually, not much has changed. German legislation on data protection has already been very strict, so the changes are more in the details. The protection of your data has always been an important concern for us, in which we invest a lot of money and effort. Your photos at PicDrop are automatically subject to German jurisdiction and data protection.
What changes for me?
The changes for you can be divided into two areas. The first area concerns your PicDrop account. Not much will change here. We will have revised our data protection regulations at the latest by the time the GDPR is enforced and will inform you in good time. Since your rights as a client are significantly strengthened with the GDPR, this is only to your advantage.
Sharing data? Do we have to do this?
For example, in order to send a newsletter or to debit money for the monthly services from your account, we use other but serious and reliable service providers who support us like any other website. We carefully select these service providers and ensure through contracts that your data is also secure there and that all parties involved are adhering to the high legal data protection standards.
As part of the order processing agreement, we accurately list the service providers we work with and keep you informed of any changes.
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Do I have to complete a Data Processing Agreement?
If you process personal data of your clients with the help of a service provider (e.g. PicDrop), it is a Data Processing Agreement (in the past this was called order data processing or ADV; but in principle, it is the same thing). This data processing must be regulated by contract, which ensures that the service provider (i.e. us) adheres to the rules of the GDPR and also ensures the protection of your data (and that of your clients) if it is passed on to third parties.
The conclusion of such an agreement with us is voluntary. The decisive criterion is rather whether you process “personal data” of your clients (i.e. “information that refers to an identified or identifiable natural person”; §4 GDPR) via PicDrop. According to some experts, this term could already include portrait photos. Depending on the nature of your work, however, this may not be necessary. The deciding factor is always the specific individual case. To find out whether this applies to your work, please contact your lawyer or your photographers’ association directly.
Either way, it cannot hurt to conclude a Data Processing Agreement with us.
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How can I make a Data Processing Agreement?
You can conclude and print out a Data Process Agreement (DPA) here in your PicDrop. Of course, we offer this agreement independent of your chosen plan and without additional costs.
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Is there anything else I need to know as a photographer?
Yes, as of May 25 photographers also became obligated to comply with the GDPR. Although you have already been obliged to do many things within the framework of strict German laws, from May 25 data processing that does not comply with the GDPR may result in harsh penalties.
We would be happy to advise you here, but unfortunately, we are not lawyers. Therefore, we ask you to contact your lawyer or a professional consultant for the necessary updates of your website, contract templates, etc. A first step for the rough understanding of GDPR can be found on the Podcast “Uncle Bobcast” by wedding photographers by Nils Hasenau and Manuel Gutjahr. They spoke with an attorney on the topic of GDPR. (German)
Web Integration
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Can I integrate PicDrop on my website?
Of course, you can use PicDrop under your domain and with your logo etc. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings. There you will find the following options:
PicDrop under your domain
With the web integration, you can run PicDrop under your own domain so that we remain invisible to your clients.
For example, www.picdrop.com/maxmustermann/gallery becomes www.maxmustermann.com/client/gallery.
Client login on your site
You can also display the login field for your client accounts (BETA) on your own website. For this, you need knowledge in the area of web programming or some support from your webmaster. This feature is also still in beta and details may change.
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Where can I find the web integration?
The web integration and installation instructions can be found in your PicDrop Account Settings under the menu item “Website“.
Link to entry "Where can I find the web integration?" -
How do I install the web integration to use PicDrop under my domain?
You can find instructions for installing the web integration. If you have any questions, you can always contact us at hello@picdrop.com.
Link to entry "How do I install the web integration to use PicDrop under my domain?" -
There are problems during the installation of my web integration.
If your server meets all basic requirements (Apache, PHP support and a valid SSL certificate), but still displays error messages during installation, please send us an email to hello@picdrop.com. In this email please tell us your username and the exact address under which your (non-functioning) web integration is located. We will immediately send you a customized web integration that should fix all problems.
Link to entry "There are problems during the installation of my web integration." -
My web integration shows the wrong address.
There can be several reasons for this.
- You are using an exotic server that does not run with Apache or does not support PHP. Unfortunately, we cannot do anything for you at the moment.
- Your website does not have a valid SSL certificate. In order for the web integration to be accessible at your URL, the connection to your website must be encrypted using SSL. Your website uses a secure connection if your links start with https:// If your website does not have a valid SSL certificate, your customers will be automatically redirected to the PicDrop URL of the gallery (www.picdrop.com/accountname/galleryname).
- During the installation, you first named the address in the browser and then renamed the folder. Unfortunately, this is not possible and can cause errors. Please delete the folder again, upload the web integration again, rename the folder first if necessary and then move it up via your browser to complete the installation.
- Have you possibly uploaded your image data to your own server? Note: You must continue to upload your images to your PicDrop space and not to your own server. The web integration is “only” a kind of redirection that ensures that you can use PicDrop with your own address.
- Complications may occur if you have WordPress or other additional software running on your server. In this case, please contact your webmaster, as we have no influence on this.
- Still nothing? Write us an email to hello@picdrop.com and we will see what we can do for you!
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The client login or naming the galleries does not work.
There can be several reasons for this error:
1. Deactivated cookies for you or your clients:
Make sure that cookies are activated in your browser and that your clients have also activated PicDrop cookies for third parties. Access to password-protected areas is not possible without cookies. Alternatively, deactivate the password to allow your client access to the gallery.2. An outdated web integration on your server:
You are still using an old web integration. Please download and install the latest version of the web integration. You can find the download of the web integration again in your account settings and you can simply overwrite your old web integration.3. Other installations on your server (WordPress and Co.)
Probably other applications such as the popular WordPress or Drupal, Joomla or a framework are running on your server or storage space. They often save certain addresses like www.yourname.com/gallery etc…. If you or your client try to call PicDrop via your web integration, this application “kidnaps” the entered address and displays error messages instead of PicDrop. To eliminate or exclude these applications as error causes, please change your WordPress or other programs on your server and exclude your PicDrop folder from their functional range. If you have detailed questions, please contact your programmer or system administrator or the manufacturer of the corresponding program to change this behavior. -
My web integration is running, but I can’t access galleries directly.
You have managed to install the web integration on your server. The gallery overview can easily be called up via the new address (www.yourname.com/picdrop/), but when you call up individual galleries via their addresses (www.yourname.com/picdrop/gallery), your website only spits out errors.
The solution is very simple: please also upload the file “.htaccess”, which is included in the ZIP of our web integration. It seems to be missing.
Unfortunately, uploading this file is often forgotten as it is not displayed on many PCs. Some operating systems view the .htaccess file as part of their system files and therefore hide it. If you can’t find the file, show the “hidden files” (or similar) in the settings of your operating system or your FTP program. After that, you can also see the .htaccess file and upload it to your PicDrop folder.
If that doesn’t work or you need help, you can reach us anytime at hello@picdrop.com.
Link to entry "My web integration is running, but I can’t access galleries directly." -
My website is hosted by Host Europe and web integration is not working correctly.
We know the problem of users whose website is hosted by Host Europe.
Please send us an email to hello@picdrop.com. In this mail please give us your username and the exact address under which your (not working) web integration is located, e.g. www.mypage.de/clients. We will immediately send you a customized web integration that should fix all problems.
All you need to do is unpack this new web integration to your hard disk and select the folder contained in the FTP program as a whole, upload it and overwrite the old folder on your server.
Link to entry "My website is hosted by Host Europe and web integration is not working correctly." -
Can I install PicDrop on my own server?
Unfortunately, this is not possible. PicDrop is a very complex program that we constantly maintain and improve for you. This also includes perfectly adapted servers and the interaction of several functions. A use on other servers is therefore not possible.
Instead, you can use PicDrop with our Web Integration under your domain, so your clients won’t even notice that PicDrop isn’t on your server.
Link to entry "Can I install PicDrop on my own server?"
Tips & Tricks
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Take pictures directly from a camera into PicDrop
With PicDrop it is possible to upload your pictures to PicDrop while taking pictures or directly from the camera – without the detour via PC or other devices. This is especially practical if you are looking for speed, as in sports or event shootings, or if your client does not want to be personally present at the shooting but still wants to be there live. There are no limits to your imagination.
This article explains how to technically implement the upload to PicDrop. Please note that you need a camera with FTP upload capability for this option. All major manufacturers now offer this function, but it is not installed in every model. Some models also require additional FTP devices or battery handles with built-in FTP function. Please check with your dealer, read your camera’s manual or ask Google about your camera’s capabilities.
Basics:
PicDrop is completely folder-based. This is exactly the way you know it from the folders on your computer. You can retrieve this folder structure with PicDrop in your browser or via FTP. Via exactly this FTP channel you can create folders, upload images, move them etc…. This is practical for large amounts of data or when no browser is available.
Above all, however, it is also practical, since some cameras also use this FTP interface. So you need to find out how to activate the FTP upload in your own camera and set it up for personal PicDrop access. We have written down instructions for the most common manufacturers: Nikon, Canon, and Sony. In the following, you will find further tips for practical work in everyday life.
Nikon: Set up FTP upload
Connect the camera to your PicDrop:
- Open the camera settings
- Select the Connection Wizard
- Select FTP upload
- Enter “PicDrop” as network profile name
- Find the WLAN you want to use and enter the access data. Select “Automatic IP address” and click “OK”.
- Enter your FTP access data. You can find them here at any time:
- Type: SFTP
- Server: ftp.picdrop.com
- User ID: Your PicDrop username
- Password: Your PicDrop password
- Port 22 for sFTP, port 21 for FTP
- Enter the folder name in which you want the images to end up. Never select the option “Home Folder” here, because pictures in the Home Folder are completely ignored and deleted by PicDrop.
- Pictures are then automatically uploaded to PicDrop
Canon: Set up FTP upload
Instructions for Canon cameras will be added shortly. But until then we recommend this very good video: (English)
Sony: Set up FTP upload
Our friend and professional photographer, Steffen Böttcher, describes very well (but in German!) in his blog how he uploads pictures directly from his camera to PicDrop. Thanks, Steffen!
An instruction from us will follow shortly.More Tips:
- Find check beforehand whether there is good wifi connection at the location of your shooting and if you are allowed to use it. Your camera must always be online to upload.
- Alternatively, set up your own wifi with your smartphone or a mobile hotspot device to be more independent of third parties. The choice of the right device and the right provider is crucial and depends on your location. Although cheaper network operators in large cities are often just as fast and good as expensive ones, in rural areas they often travel at an edge speed.
- Book the often inexpensive “24-hour unlimited surfing” options offered by telecommunications providers during a shooting to set up a hotspot with your mobile phone and upload your pictures without a limit. Deutsche Telekom offers “unlimited data volume” for EUR 4.95 per day – a price that your clients will certainly be happy to pay for the service.
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How to copy or move images to another gallery
You can easily move or copy pictures from their current gallery to another gallery in PicDrop.
This is a step by step guide on how to do this.
First select the pictures you want to move or copy. To do so, click on the blue plus sign that appears in the upper left corner of the image when hovering the mouse over it.
Pro tipp: You can also quickly select any number of images to copy or move from a saved selection or any filter set in the filter bar.
When you have selected all images, click on the Move / Copy images icon located in the export bar at the bottom of the screen.
In the opening menu you can now choose whether you want to move or copy the pictures. Select the desired target gallery in the list of your galleries or simply create a new gallery in the lower left corner.
Confirm the selected action with the button at the bottom right.
The success message shows you that all pictures have been copied or moved.
With a click on the button “Go to target gallery” you will be taken directly to the target gallery.
Link to entry "How to copy or move images to another gallery"
Team members
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Details about the PicDrop Business PlanOur Business plan is the best way to work together about all your photos as a team.Our Business plan includes all the advanced features of PicDrop. Additionally the Business plan allows you to invite team members into your PicDrop account to be able to work together, smarter and more effectively.Your advantages with the Business plan:
- Collaboration: Invite specific team members to your PicDrop account and manage your images together.
- Integration of third parties: Give your image suppliers, agencies and freelancers individual access for smooth collaboration.
- Control: With individual access rights, you can control who can access which data and collaborate on your projects.
- Real-time communication: Work together internally and externally with image selections, comments, agreements on color flags etc.
- Availability: Give your team access to your data from anywhere. Coordinate with colleagues – mobile or on desktop, without any installation.
- Smooth transfer: Send and receive all common image formats – simply by dragging & dropping them in your browser.
- External provision: Send image collections e.g. for PR/press purposes.
- Time saving: Smart voting tools save valuable time for your team.
- Automatic archive: Store all assets permanently on up to 1 TB of storage, expandable at any time.
- Security: Your data is protected in the cloud. Insecure, local installations are no longer necessary.
- German data protection: Of course PicDrop works DSGVO compliant.
The basic price for the PicDrop Business plan already includes 3 team members. Further accesses can be booked flexibly at any time.Link to entry "Details about the PicDrop Business Plan" -
What are team members in a PicDrop account?The team member function allows you to work together with several people in one PicDrop account. Each team member uses his own access data and can access galleries and settings of the PicDrop account with individually adjustable access rights.Team members are an exclusive feature of PicDrop’s Business Plan. All details about setting up and using the team member function can be found here: https://www.picdrop.com/web/faqs/team-members/Link to entry "What are team members in a PicDrop account?"
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Is it required to have your own PicDrop account as invited team member?
The short answer:
No, team members do not need their own PicDrop account!The detailed answer:
If you send an invitation to a new team member, we will check if there already exists a PicDrop account under this e-mail address.If yes, the new team member can simply use the existing PicDrop account and the new team membership to your PicDrop account simultaneously without having to log in and out.If not, we will send the new team member a link to create an account which will only have access to your shared PicDrop account. We do not force your team members to create their own, independent PicDrop account.Link to entry "Is it required to have your own PicDrop account as invited team member?" -
How do I invite a new team member to join my PicDrop account?In your account settings in the Team Members section, you can see how many team members are included in your plan, which team members are already working in your account and you can also add new team members to your PicDrop account.
- Click on the button “Invite New User“.
- Enter the e-mail address of the new team member and define the team member’s access rights and access scope. You can find more information here:
- Click the “Invite” button.
Your new team member will receive an email with an invitation to join your PicDrop account. It doesn’t matter if the new team member already uses his/her own PicDrop account or not.As soon as the new team member has accepted the invitation, we will send him/her the necessary access details in a separate email. You will also be informed as soon as your invitation has been accepted.You can always change the access rights and access scopes for existing team members in your account settings.At the same place you can delete team members from your PicDrop account, see screenshot:You can find an overview of the differences between Client Logins and Team Members right here.Link to entry "How do I invite a new team member to join my PicDrop account?" -
How can I add more team members to my business plan?Our Business plan already includes three team members. If you need more, you can of course add more team members to your PicDrop account at any time.Just contact us at hello@picdrop.com and we will be happy to set this up for you individually.Link to entry "How can I add more team members to my business plan?"
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What is the difference between client logins and team members?
With both functions you can invite other people to your PicDrop account. However, the functionalities differ strongly in the permissions others may use in your account.
Client Logins
By creating a client login, you can give clients their own gallery dashboard of all galleries approved for them with just one login. Please note: client logins always have read-only access and cannot create, delete or edit galleries. Client logins are included in all PicDrop plans.
Team members
With the team members function you can actively let other members of your team or other people (freelancers, project members, suppliers etc.) work in the galleries that have been shared with them. They can also create new galleries as well as delete or edit data and settings if you allow them to do so. Team members are included in the PicDrop Business plan.
Client logins
(clearly defined)
Team members
(customisable)
View shared galleries and images Create, delete, move & copy galleries X Create, delete, move & copy images X Manage gallery settings, comments, selections, notifications etc. X Manage account preferences X -
What is the difference between the several access rights for team members?When inviting a new team member to your PicDrop account, you can define which access rights the team member should have.For active team members you can edit the access rights whenever you want. Just click on the three dots next to the name of the team member in the team members section of your account settings.The following settings are available:
Writing access enabled
With writing access enabled, a team member can create and delete galleries in your PicDrop account, upload and delete data and change the gallery settings of any gallery that is shared with her/him. Of course access to notifications, sending galleries and all other functions within a gallery are also available.Writing access disabled
If you deactivate writing access for a team member, he/she can visit all the galleries that are shared with him/her. The team member can view notifications and send galleries. In addition, comments, selections and color flags can be added. Access to the gallery settings, uploads and creating and deleting galleries is not possible.Access to account settings enabled
With additionally activated access to the account settings, the team member also gets access to the following areas:- (general) Account Settings (preview pictures, welcome texts etc.)
- Your Branding
- Your Watermarks
- Your Sharing Templates
- Default Gallery Settings
- Client Logins
Access to account settings disabled
Every team member has access to the settings that affect their own account: their user data & password, their own user accounts and privacy settings.A team member will never have access to billing-relevant data of the PicDrop account such as invoices, addresses and means of payment.Find out how you can define access to all or only certain galleries of your PicDrop account for individual team members right here: https://www.picdrop.com/web/faq/how-can-i-define…er-has-access-to/The combination of access rights and access scopes allows you to individually set up the rights for all your team members.Link to entry "What is the difference between the several access rights for team members?" -
How can I define the galleries a team member has access to?When creating a new team member, you can specify which galleries the team member can access.You can also customize the so-called Access scope for already active team members. To do so, click on the three dots next to the name of the team member in your account settings in the Team Members section.
Set Access scope
By default, new team members always have access to all galleries in the PicDrop account.With the button “Define access scope” you can define that the team member can only access selected galleries. If you set a parent gallery as access scope, the team member will always have access to all sub galleries below it.By combining access rights and access scope you can easily control which rights team members have in the assigned galleries. Find more info here: https://www.picdrop.com/web/faq/what-is-the-difference-between-the-access-rights-for-team-members/Link to entry "How can I define the galleries a team member has access to?" -
How can I remove a team member?When you are finished working with a team member, or if you want to remove a team member from your account for other reasons, you can easily do so in your account settings in the Team Members area.
- Click on the three dots at the end of the team member’s line and select “Delete”.
- Confirm the question if you want to delete the user with the button “Delete”.
Your team member will then receive an e-mail confirming that he/she no longer has access to your PicDrop account. All uploaded data, created galleries, selections, color markings etc. of the team member will remain in your PicDrop account.Link to entry "How can I remove a team member?" -
Can I create multiple accounts with the same email address and how can I switch between accounts?
Yes – You can create multiple PicDrop accounts with one email address.
Just log in to your existing PicDrop account and create a new account in the account settings, in the area “Accounts” via the green button (“Create new account”).
If you log in again with your known access data after that, we will always ask you which of your accounts you want to access.While you are logged in, you can switch between your accounts via the menu in the upper right corner or in your account settings without having to log in and out.
Easy as that!
Please note:
it’s currently not possible to use two or more user accounts with one email address AND still have FTP access to your PicDrop accounts.
By creating a second user account with the same email address you will lose FTP access to all your accounts. Please only use this function if you don’t need the FTP access.You have already created a second user account and lost FTP access?
Link to entry "Can I create multiple accounts with the same email address and how can I switch between accounts?"
To regain FTP access for your main account please delete all additional user accounts. Then contact us via hello@picdrop.com and we will take care of it for you!
Client Logins (BETA)
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What are permanent client logins and when do they make sense to use?
With a permanent client access, we offer you a second option to send pictures to your clients.
In contrast to the direct gallery address that you previously sent to your clients, you can create fixed, permanent logins for your clients here. You can now add new galleries to these logins or remove them at any time. Your client can enter his personal client access login at picdrop.com/your-user name/ in a large login field and then will see all galleries that you have released for their client access in a very personal gallery overview.
Client access is particularly useful if you work with a client over a longer period of time. This can be a single project or years of cooperation with a regular client. Furthermore, you can give access to a specific part of your PicDrop archive via the client accounts, which you do not want to make public but would like to show on request.
Link to entry "What are permanent client logins and when do they make sense to use?" -
How do I create a client login?
If you have decided to enable your customer’s access to PicDrop, you can allow this in your account settings within the client login BETA section.
Enter the name and a clear, unambiguous access code that your customer can use to open the account later. Additionally, you can also leave an e-mail address and an internal note for yourself. The e-mail address is currently not used, but optional automatic notifications to your customers are planned for a later version, so it makes sense to store them now.
You have now created the client login, but have not yet added a gallery to the login.
Please click on “Add/remove galleries” and select the galleries your customer is allowed to see after entering their password.
ATTENTION: Please also read our other client login notes, which describe why they are in a BETA-stage and do not necessarily make sense for all your customers. Click here for more information.
Link to entry "How do I create a client login?" -
Do I have to create a client login for each new client with PicDrop?
No. The client login is just an additional way to send pictures to your clients. In 95% of all cases, the fast, uncomplicated way to send a gallery to your client is via the gallery URL or by using the “Send” function.
Link to entry "Do I have to create a client login for each new client with PicDrop?" -
What is the difference between gallery passwords and client logins?
This difference is very important.
The password of a gallery, set and activated in the gallery settings, is there to protect your gallery from possible unwanted visitors. If it is activated, your client must enter it when calling up the direct link to the respective gallery. Only then are the pictures of this one gallery are visible.
With a client login, however, your client can use a password to access an overview of all galleries that have been activated for them. You can create such login codes in your account settings. There you can also change the client login at any time or add or remove galleries to a client login. The advantage, your client does not need the latest, direct link to a new gallery every time, but logs in with his client login and automatically sees all new images available for him. It is planned that your client will be notified automatically when new galleries are available for him, but it is currently still necessary that you inform him directly.
At the moment we are unfortunately not yet very good at communicating the difference between these two ways directly in the tool. The reason for this is that the client login function is currently not yet final but rather in beta status. We improve it every week based on user feedback and only when we are 100% satisfied with the result will we officially introduce this function.
Link to entry "What is the difference between gallery passwords and client logins?" -
How do my clients get their login? Does PicDrop send the client login automatically?
Currently you have to send the client login “manually”. For the future we are planning an automatic dispatch to the stored email address.
Link to entry "How do my clients get their login? Does PicDrop send the client login automatically?" -
Are sub-galleries of an added gallery automatically included?
Currently, sub galleries are automatically included if this is set in the gallery settings of the added gallery. In the future, however, we will change this so that each gallery must be explicitly added to a client login, even if they are sub-galleries. This will make it easier to understand. As soon as there are changes here, we will of course inform you in time.
Link to entry "Are sub-galleries of an added gallery automatically included?" -
Do clients have to enter a password of individual galleries if they have an extra password via their client login?
No. If your clients have a permanent client login that already contains these galleries, then they also have unlimited access to these otherwise “password-protected galleries.” It is therefore neither necessary nor possible to re-enter further passwords.
Link to entry "Do clients have to enter a password of individual galleries if they have an extra password via their client login?"
About PicDrop
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Who is behind PicDrop?
PicDrop is an idea by designer Tobias Friese and photographer Andreas Chudowski. In 2012 they started PicDrop to finally offer photographers a smart tool for their image transfer. Wanna know more? Check out our About page or send us an email at hello@picdrop.com.
Link to entry "Who is behind PicDrop?" -
Where can I find news about PicDrop?
All news about updates to PicDrop etc. can always be found in our Blog, on Facebook, and on Twitter.
Link to entry "Where can I find news about PicDrop?"
As a registered PicDrop user, we will of course also keep you informed by e-mail. -
I would like to write about PicDrop.
We are so glad to hear! On our Press Page, you will find the most important information about us as well as photos, our logo, and screenshots.
You can reach us directly by contacting Andreas at +49(0)30 555 747 93 and also by email. Feel free to reach out to us with any questions you may have.
Link to entry "I would like to write about PicDrop."
Can't find what you are looking for?
Contact us at hello@picdrop.com. We are here to help.