Problems

My upload in Firefox version 62 does not start or freezes

You are probably using an ad blocker. Please check your browser for installed browser plugins like:

  • Adblock
  • Adblock Plus
  • uBlock
  • uBlock Origin
  • etc…

Unfortunately, our tests and reports of users have repeatedly shown that ad blockers can severely hinder the upload. We are still trying to understand this behavior better, because PicDrop of course does not have any advertising. If such an ad blocker is installed on your computer, please deactivate the blocking permanently for the domain picdrop.com. This can often be done with one click.

Then restart your browser. It should work now. If not, you can reach us at any time at hello@picdrop.com.

The client login or naming the galleries does not work.

There can be several reasons for this error:

1. Deactivated cookies for you or your clients:
Make sure that cookies are activated in your browser and that your clients have also activated PicDrop cookies for third parties. Access to password-protected areas is not possible without cookies. Alternatively, deactivate the password to allow your client access to the gallery.

2. An outdated web integration on your server:
You are still using an old web integration. Please download and install the latest version of the web integration. You can find the download of the web integration again in your account settings and you can simply overwrite your old web integration.

3. Other installations on your server (WordPress and Co.)
Probably other applications such as the popular WordPress or Drupal, Joomla or a framework are running on your server or storage space. They often save certain addresses like www.yourname.com/gallery etc…. If you or your client try to call PicDrop via your web integration, this application “kidnaps” the entered address and displays error messages instead of PicDrop. To eliminate or exclude these applications as error causes, please change your WordPress or other programs on your server and exclude your PicDrop folder from their functional range. If you have detailed questions, please contact your programmer or system administrator or the manufacturer of the corresponding program to change this behavior.

 

The Lightroom upload does not work.

The following message appears

Unable to upload because Lightroom cannot ascertain if the target destination exists.

The reason for this in most cases with incorrectly entered FTP access data and similar. To eliminate the error to 100% we have here a checklist, which you should go through point by point, no matter how funny or nonsense some steps may seem to you.

  1. Make sure that you really entered ftp.picdrop.com as the server and not just picdrop.com.
  2. Make sure you have entered your username correctly. You can find the username here.
  3. When exporting files from Lightroom, make sure you selected “PicDrop” in the “Target Server” section (at the bottom). Please read our installation instructions very, very carefully, as such important details can be quickly overlooked.
  4. Please change your password in your PicDrop account settings and then adjust the FTP settings in Lightroom. (Do not forget to save!) This option prevents typing and copying errors.
  5. Check if you use unusual special characters like “&” or similar in the gallery name. If so, please try it without this sign.
  6. Try to switch your connection from FTP (port 21) to SFTP (port 22), or vice versa if you already use SFTP. Please do not forget to save the settings.
  7. Make sure you are not using any form of firewall or programs such as “Little Snitch” that block your connection. Disable these for testing purposes to see if it works without them.

Is nothing still helping?

In this case, it is very likely that your ISP has blocked the FTP Port. This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc… Or a bad Internet provider. Some providers want to prevent the misuse of “their” Internet connection, but unfortunately also block serious services such as your upload. Please try SFTP and port 22 (see point 6).

An alternative?

Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors? We also recommend that you upload via your browser. This cannot be blocked and thanks to our convenient drag & drop upload this should be very easy for you. If none of this works, just write us at hello@picdrop.com and we’ll see how we can help you.

My upload is slow or aborts.

For problems with very slow uploads, aborts or incomplete uploads etc. we recommend the following procedure:

In the browser:

1. Restart your browser and computer. Very often the problem has already been solved afterwards.

2. Please try uploading in another browser. We recommend in this order: ChromeFirefox, and Safari. Is this working any better?

In Lightroom

1. Please try to change your FTP settings from FTP and port 21 to SFTP and port 22. If this is already the case with you, please try the other way round. In many cases, this should help.

General Information

1. Please check the speed of your internet connection. Unfortunately, it is still the case that even the fastest lines (DSL, cable, etc.) have a rapid download, but the upload speed is only a fraction of this speed. You can find out how this works for you in the contract details of your Internet provider or you can just test it. At speedtest.net you can test the speed of your line and send us the results of the test in case of further questions.

If you have the possibility to test another computer or to test your computer via another internet connection, we can also recommend this to detect the error.

2. Please check the settings of your router, your possibly installed firewall, and possibly installed browser extensions. Does it work better after a short deactivation of firewall and extensions? (Attention: don’t activate again!) If yes, please check the settings of your firewall in more detail. Uploading via a network cable instead of via slow WLAN is also optimal.

3. Please remember, parallel downloads or streams (music, videos etc.) slow down the speed of your upload extremely!

None of these are helping.

In this case, it is very possible that your internet provider has blocked the FTP-Port (21). This is occasionally the case in public WLANs, in hotels and holiday homes, at airports etc… Or a bad Internet provider. Some providers want to prevent the misuse of “their” Internet connection, but unfortunately, also block serious services such as your upload.

An alternative?

Have you already looked for another internet connection or just tested it with friends, colleagues or neighbors?

If you have tried all of the above and your upload still doesn’t work correctly, please send us an e-mail to hello@picdrop.com. Thank you!

Filtering selections on my hard disk/Lightroom/Capture One does not work.

This can have several causes.

Spaces in the file name
Lightroom, Windows Explorer, Apples Finder, etc. cannot filter out files that contain spaces. Before uploading, you should make sure that your file names consist only of letters, numbers, and underscores or hyphens.

Files renamed to PicDrop when uploading
Basically, the files on your hard disk must have the same file name as the files in your PicDrop Gallery and the selection you want to filter out locally. So you should make sure that e.g. Lightroom does not rename the files when uploading.

Missing fill zeros
If additional images are filtered out instead of your selection, this is often due to missing “fill zeros” in your file names. From the beginning, for example, if you filter to “File-2,” Lightroom and Co will display all files that contain the “File-2” section in their names. Unfortunately, this section is also found in other file names such as “File-24”. The result, both files (or even much, much more…) are displayed.

To solve this problem permanently, we recommend naming files from the memory card to the hard disk so that the trigger number always has at least 4 digits at the end of the file. Shorter digits before should always be filled with zeros. So “File-2” would become “File-0002” and the number is always and everywhere completely unique, even when filtering in Lightroom. For example, using this method, the “File-0002” file can no longer be part of the “File-0024” file name, as it was before.

This procedure helps you in many other programs besides Lightroom, including PicDrop.

Capture One
You may be using the wrong search in Capture One. Please use the search described here.

A client cannot access my gallery/download.

There can be several reasons for this error:

1. Disabled cookies for you or your clients:
Make sure that cookies are activated in your browser and that your clients have also activated cookies for PicDrop. Access to password-protected areas is not possible without cookies. Alternatively, deactivate the password to allow your client access to the gallery.

2. Completely outdated browsers:
Some clients, especially in large corporations, unfortunately still use completely outdated browsers. The reason for this is usually strict security regulations from the IT department. They like to use “secure” old browsers instead of laboriously converting all computers in a company to newer, modern browsers. We try hard to get PicDrop to work on ancient browsers, but we can’t guarantee it on browsers that are ten years old. If your client might have this problem, simply ask him to use another browser.

3. Very sharp security settings:
Large companies and corporations, especially in the banking, aviation and pharmaceutical sectors, extremely protect their employees’ PCs from external dangers such as viruses or unknown websites with potential traps. This often means that only a handful of websites can be accessed. All other pages, whether news, football or image transfer pages, i.e. PicDrop, will then remain blocked or only function incompletely. Unfortunately, we have no influence on this. If your company or your client’s company is affected, a discreet hint to the IT department will help to put PicDrop on the “Whitelist”.

My TIFFs look funny.

There can be several reasons for this. The most common error is that JPG compression was used instead of ZIP compression when saving the TIFF. This kind of compression is not 100% compatible with many image processing programs and also with PicDrop. We therefore recommend saving with ZIP compression. This method also has the advantage that, unlike JPG compression, it does not reduce the quality of your image data, but still effectively reduces the file size.

Why aren’t my file names completely displayed?

Within a gallery, PicDrop automatically scans your images for repetitive behavior in the file names. These name parts, which are always the same from file to file, are then hidden in the image overview. This ensures that only the relevant file numbers are displayed. Your gallery will be clearer and communication with your clients will be easier. Of course, the complete file name is always displayed in the large image view.

If you don’t like the automatic file shortcut, you can simply disable it in your account settings.