{"id":167,"date":"2024-11-21T15:13:08","date_gmt":"2024-11-21T15:13:08","guid":{"rendered":"https:\/\/www.picdrop.com\/?page_id=167"},"modified":"2025-07-25T09:08:41","modified_gmt":"2025-07-25T09:08:41","slug":"help","status":"publish","type":"page","link":"https:\/\/www.picdrop.com\/web\/help","title":{"rendered":"Help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"167\" class=\"elementor elementor-167\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20bfbe55 e-flex e-con-boxed e-con e-parent\" data-id=\"20bfbe55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a7f67b elementor-widget elementor-widget-heading\" data-id=\"1a7f67b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">We are there for you.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a078b70 elementor-widget elementor-widget-text-editor\" data-id=\"a078b70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Got questions about picdrop? Cool!<br \/>Feel free to <strong>contact our support team Katharina, Maya, Julian, Florian and Felix at <a href=\"mailto:hello@picdrop.com\">hello@picdrop.com<\/a><\/strong>.<\/p><p>If possible, <strong><a href=\"https:\/\/www.picdrop.com\/web\/faq\">please check our FAQ<\/a><\/strong> before contacting us. Also, writing from the email address you used at signup make things much easier. We are happy to help you!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6a4fc8 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"d6a4fc8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9164cf8 elementor-widget elementor-widget-html\" data-id=\"9164cf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\n    \njQuery(document).ready(function($) {\n    $('.accordion-header').click(function() {\n        let item = $(this).parent();\n\n        \/\/ Close other open items\n        $('.accordion-item').not(item).removeClass('active').find('.accordion-content').slideUp();\n        $('.accordion-item').not(item).find('.chevron').removeClass('fa-chevron-up').addClass('fa-chevron-down');\n\n        \/\/ Toggle current item\n        item.toggleClass('active').find('.accordion-content').slideToggle();\n        item.find('.chevron').toggleClass('fa-chevron-down fa-chevron-up');\n    });\n});\n    \n    \n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-668be54 e-flex e-con-boxed e-con e-parent\" data-id=\"668be54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4eadad9 elementor-widget elementor-widget-heading\" data-id=\"4eadad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Most asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19c7e79 elementor-widget elementor-widget-shortcode\" data-id=\"19c7e79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"faq-accordion\"><div class=\"accordion-item\"><h3 class=\"accordion-header\">How do I create a new gallery?<i class=\"fa fa-chevron-down chevron\"><\/i><\/h3><div class=\"accordion-content\"><p><\/p>\n<p>There are several ways to create a new gallery:<\/p>\n<p><\/p>\n<p><\/p>\n<h3 class=\"wp-block-heading\">In your browser<\/h3>\n<p><\/p>\n<p><\/p>\n<p>Click on \"Create New Gallery\" in your gallery overview, enter the preferred name of your new gallery and click on \"Create gallery\" or press ENTER. You will automatically be taken to the new gallery and you can start uploading your first files.<\/p>\n<p><\/p>\n<p><\/p>\n<h3 class=\"wp-block-heading\">Lightroom<\/h3>\n<p><\/p>\n<p><\/p>\n<p><strong>Important info about the Lightroom plugin<\/strong>.<\/p>\n<p><\/p>\n<p><\/p>\n<p>Upload via Lightroom is automatically enabled for picdrop accounts registered before June 2022. If your account was created after June 2022, you won't find the plugin in your account settings. But don't worry: if you can't do without the Lightroom plugin for your work, please email us at&nbsp;<a href=\"mailto:hello@picdrop.com\">hello@picdrop.com<\/a>&nbsp;and we'll be happy to help.<\/p>\n<p><\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\">FTP access<\/h2>\n<p><\/p>\n<p><\/p>\n<p><strong>only for accounts created before June 2022<\/strong><\/p>\n<p><\/p>\n<p><\/p>\n<p>In your FTP program, log into your picdrop FTP account and create a folder. Ready! The gallery is created with it and you can upload files to the gallery at any time via FTP, Lightroom or in your browser.<\/p>\n<p><\/p>\n<p><\/p>\n<h3 class=\"wp-block-heading\">Don't forget your gallery settings!<\/h3>\n<p><\/p>\n<p><\/p>\n<p>For all three ways, you should remember to check the gallery settings afterwards and if necessary set what your client is allowed to see and do in the gallery.<\/p>\n<p><\/p>\n<p><a href=\"https:\/\/www.picdrop.com\/web\/faq\/create-new-gallery\" class=\"faq-read-more\">Link to this entry<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h3 class=\"accordion-header\">How to upload my first files?<i class=\"fa fa-chevron-down chevron\"><\/i><\/h3><div class=\"accordion-content\"><p><\/p>\n<p>After you've&nbsp;<a href=\"https:\/\/www.picdrop.com\/sign-up\"><u>signed up<\/u><\/a>&nbsp;for your free picdrop account there are many ways to upload your files to picdrop:<\/p>\n<p><\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\">Drag &amp; Drop<\/h2>\n<p><\/p>\n<p><\/p>\n<p>Simply mark the files or folders you want to upload in Apple Finder or Windows Explorer and drag them\u00a0<em>anywhere<\/em>\u00a0in your open gallery. (No need to drag them on the\u00a0hint field for the \"Drag &amp; Drop\" upload.) Then release your mouse button. Your upload starts immediately without you having to do anything else. You can check the status of your upload on the bottom right. Additionally you find the FAQ for folder-uploads right here: <a href=\"https:\/\/www.picdrop.com\/web\/faq\/wie-kann-ich-ganze-ordner-und-ordnerstrukturen-zu-picdrop-hochladen\">How do I upload folders and folder structures to picdrop?<\/a><\/p>\n<p><\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\">Use the upload button<\/h2>\n<p><\/p>\n<p><\/p>\n<p>In the hint field for the \"Drag &amp; Drop\" upload you will also find a classic upload button (yellow). By clicking on it, you can search in your Finder or Explorer and also select several files at the same time.<\/p>\n<p><\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\">Via FTP<\/h2>\n<p><\/p>\n<p><\/p>\n<p><strong>only for accounts created before June 2022<\/strong><\/p>\n<p><\/p>\n<p><\/p>\n<p>You can also manage and organize your galleries and files via FTP. You will find the login data in your registration mail and instructions on how to set up your FTP program in the FAQ section&nbsp;<a href=\"https:\/\/www.picdrop.com\/web\/faq\/how-do-i-setup-my-ftp-client\">\"How do I set up my FTP program correctly?\"<\/a><\/p>\n<p><\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\">Lightroom export<\/h2>\n<p><\/p>\n<p><\/p>\n<p><strong>Important info about the Lightroom plugin<\/strong><\/p>\n<p><\/p>\n<p><\/p>\n<p>Upload via Lightroom is automatically enabled for picdrop accounts registered before June 2022. If your account was created after June 2022, you won't find the plugin in your account settings. But don't worry: if you can't do without the Lightroom plugin for your work, please email us at&nbsp;<a href=\"mailto:hello@picdrop.com\">hello@picdrop.com<\/a>&nbsp;and we'll be happy to help.<a href=\"https:\/\/www.picdrop.com\/web\/faq\/upload-first-pictures\"><\/a><\/p>\n<p><\/p>\n<p><a href=\"https:\/\/www.picdrop.com\/web\/faq\/upload-first-pictures\" class=\"faq-read-more\">Link to this entry<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h3 class=\"accordion-header\">How do my clients get to their galleries? Do they need an account?<i class=\"fa fa-chevron-down chevron\"><\/i><\/h3><div class=\"accordion-content\"><p><\/p>\n<p>Your clients do not need an account to enter a picdrop gallery.<\/p>\n<p><\/p>\n<p><\/p>\n<p>You simply send your clients the direct URL to a gallery. They then do not need to create an account or anything to open the gallery.<\/p>\n<p><\/p>\n<p><\/p>\n<p>If you have activated the password protection for the gallery, all they have to do is to enter their password and they'll find themselves right in the gallery, ready to view their pictures.<\/p>\n<p><\/p>\n<p><\/p>\n<p>To send this information to your clients you can easily use email, any messenger or the like - or conveniently send it from within picdrop by using the \u201cShare\u201d-option within every gallery.<\/p>\n<p><\/p>\n<p><\/p>\n<p>It's as easy as that!<\/p>\n<p><\/p>\n<p><a href=\"https:\/\/www.picdrop.com\/web\/faq\/customers-get-galleries-need-account\" class=\"faq-read-more\">Link to this entry<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h3 class=\"accordion-header\">What happens to my files after the trial month?<i class=\"fa fa-chevron-down chevron\"><\/i><\/h3><div class=\"accordion-content\"><p><\/p>\n<p>After the trial month you are free to choose one of our plans or continue to use the free plan.<\/p>\n<p><\/p>\n<p><\/p>\n<p>If you don't decide for one of our affordable plans, but choose the limited free plan, all your galleries created so far and all uploaded files will of course be preserved. If the uploaded files exceed the total amount of data or the number of galleries in the free plan however, all exceeding files and galleries can no longer be downloaded and accessed by third parties, such as your clients.<\/p>\n<p><\/p>\n<p><\/p>\n<p>Of course, you can always switch to a Lite, Pro or Business plan to continue working without any restrictions.<\/p>\n<p><\/p>\n<p><a href=\"https:\/\/www.picdrop.com\/web\/faq\/what-happens-to-my-pictures-after-the-trial-month\" class=\"faq-read-more\">Link to this entry<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h3 class=\"accordion-header\">Are there minimum contract terms or periods of notice?<i class=\"fa fa-chevron-down chevron\"><\/i><\/h3><div class=\"accordion-content\"><p><\/p>\n<h3 class=\"wp-block-heading\">We'll make it easy for you:<\/h3>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><\/p>\n<li>If you pay&nbsp;<strong>monthly,<\/strong>&nbsp;you can also cancel monthly. (monthly payments are possible in our Pro and Business plan)<\/li>\n<p><\/p>\n<p><\/p>\n<li>If you take advantage of the&nbsp;<strong>semi-annually<\/strong>&nbsp;payment, you can cancel semi-annually.<\/li>\n<p><\/p>\n<p><\/p>\n<li>This means that you can cancel an\u00a0<strong>annual<\/strong>\u00a0payment with all its benefits every year. (The Lite plan can only be booked annually)<\/li>\n<p><\/ul>\n<p><\/p>\n<p><\/p>\n<h3 class=\"wp-block-heading\">What does termination mean?<\/h3>\n<p><\/p>\n<p><\/p>\n<p>Termination means that your contract will not automatically be renewed for the same period at the end of the current billing period. In the event of termination, the current billing period can, of course, be used in full until the end. A proportional repayment of the current billing period is not possible.<\/p>\n<p><\/p>\n<p><\/p>\n<h3 class=\"wp-block-heading\">No period of notice<\/h3>\n<p><\/p>\n<p><\/p>\n<p>You will always have until the last day to object to an automatic renewal, i.e. to cancel your plan. We want you to stay with us because of our great service - not because of a adhesion contract. If you no longer need picdrop, you can leave us painlessly at any time and download all your data without any problems.<\/p>\n<p><\/p>\n<p><\/p>\n<h3 class=\"wp-block-heading\">What happens in the event of termination?<\/h3>\n<p><\/p>\n<p><\/p>\n<p>Your account will be automatically reduced to the free plan at the end of the current, already paid billing period. All your galleries and files will of course remain. Existing galleries and files that exceed the maximum of 3 galleries or the 1 GB storage of the free plan are no longer available for third parties and cannot be downloaded anymore.<\/p>\n<p><\/p>\n<p><a href=\"https:\/\/www.picdrop.com\/web\/faq\/are-there-minimum-contract-terms-or-periods-of-notice\" class=\"faq-read-more\">Link to this entry<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h3 class=\"accordion-header\">Can I switch between different plans?<i class=\"fa fa-chevron-down chevron\"><\/i><\/h3><div class=\"accordion-content\"><p><\/p>\n<p>Of course you can!<\/p>\n<p><\/p>\n<p><\/p>\n<p>If you switch to a higher plan, you can start using the new plan immediately. We will deduct the remaining credit from your old plan from your first bill for the new plan. This way you don't pay a cent too much.<\/p>\n<p><\/p>\n<p><\/p>\n<p>If you switch to a lower or our Free plan, you will keep the plan you have already paid for until the end of your current billing period. The new plan will then be activated at the end of the billing period.<\/p>\n<p><\/p>\n<p><a href=\"https:\/\/www.picdrop.com\/web\/faq\/can-i-switch-between-different-plans\" class=\"faq-read-more\">Link to this entry<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h3 class=\"accordion-header\">I forgot my password<i class=\"fa fa-chevron-down chevron\"><\/i><\/h3><div class=\"accordion-content\"><p><\/p>\n<p>Not to worry, we all know that...<\/p>\n<p><\/p>\n<p><\/p>\n<p>Below the login form on your account page just click on \"Forgot password?\" and have a new password sent to you.<\/p>\n<p><\/p>\n<p><\/p>\n<p>Doesn't work either?<br \/>Write us an email at&nbsp;<a href=\"mailto:hello@picdrop.com\">hello@picdrop.com<\/a>&nbsp;and we will take care of it.<\/p>\n<p><\/p>\n<p><a href=\"https:\/\/www.picdrop.com\/web\/faq\/i-have-forgotten-my-password\" class=\"faq-read-more\">Link to this entry<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h3 class=\"accordion-header\">Who can view and access a gallery?<i class=\"fa fa-chevron-down chevron\"><\/i><\/h3><div class=\"accordion-content\"><p><\/p>\n<p>In general, every person who is given the external address to a gallery can also access it. This means that you are responsible for who can see your galleries.<\/p>\n<p><\/p>\n<p><\/p>\n<p>For this reason we recommend two things:<\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><\/p>\n<li>Please use the external address that is auto-generated for your galleries whenever possible. This address consists of a random combination of letters and numbers. It is almost impossible to guess these addresses by chance. If you set an easy-to-read custom link for your gallery, it is more likely that links to your galleries can be guessed.<\/li>\n<p><\/p>\n<p><\/p>\n<li>Additionally, please always protect your galleries with a password that only you and your customers know. Especially when sharing sensitive material such as weddings, erotic images, company secrets, etc.<\/li>\n<p><\/ul>\n<p><\/p>\n<p><\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p><\/p>\n<p><\/p>\n<p>With these two precautions you are on the safe side!<\/p>\n<p><\/p>\n<p><a href=\"https:\/\/www.picdrop.com\/web\/faq\/who-can-view-and-access-a-gallery\" class=\"faq-read-more\">Link to this entry<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h3 class=\"accordion-header\">Where are your servers located?<i class=\"fa fa-chevron-down chevron\"><\/i><\/h3><div class=\"accordion-content\"><p><\/p>\n<p>PicDrop GmbH is a purely German company. All our servers are located at large and well-known providers in Germany. Your data is therefore subject to strict German data protection regulations.<\/p>\n<p><\/p>\n<p><\/p>\n<p>For the reliable delivery of data and for our communication with clients (newsletters, customer support, credit card payments, etc.) we use further, international services and tools from industry-leading companies. It is important to us that each of these companies is contractually bound to the same GDPR obligations towards us, you and your clients.<\/p>\n<p><\/p>\n<p><\/p>\n<p>You can find more information about this in our\u00a0<a href=\"https:\/\/www.picdrop.com\/web\/privacy\" target=\"_blank\" rel=\"noreferrer noopener\">privacy policy<\/a>. Furthermore you can sign a Data Processing Agreement (DPA) with us in your account under \"<a href=\"https:\/\/www.picdrop.com\/user\/settings#payments-and-legal\" target=\"_blank\" rel=\"noreferrer noopener\">Payments &amp; Legal<\/a>\" that lists all companies and service providers we use.<\/p>\n<p><\/p>\n<p><a href=\"https:\/\/www.picdrop.com\/web\/faq\/where-are-your-servers\" class=\"faq-read-more\">Link to this entry<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h3 class=\"accordion-header\">How can I download entire galleries and gallery structures from picdrop?<i class=\"fa fa-chevron-down chevron\"><\/i><\/h3><div class=\"accordion-content\"><p><\/p>\n<p>If you are inside a gallery structure, you can use \u201cDownload galleries\u201d to select one or multiple galleries.<\/p>\n<p><\/p>\n<p><\/p>\n<p>If you check the box \u201cInclude all sub-galleries in the download\u201d, all sub-galleries will be selected.<\/p>\n<p><\/p>\n<p><\/p>\n<p>When downloading, a ZIP file will be created that contains the complete gallery structure in the form of multiple folders. Don\u2019t worry: your clients can only see and download galleries that are accessible to them and where downloads are enabled.<\/p>\n<p><\/p>\n<p><\/p>\n<p>The limit for downloading galleries is currently 20 galleries with a total of 5,000 files.<\/p>\n<p><\/p>\n<p><\/p>\n<figure class=\"wp-block-video\"><video height=\"600\" style=\"aspect-ratio: 1200 \/ 600;\" width=\"1200\" controls src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/downloadeng_video.mp4\"><\/video><\/figure>\n<p><\/p>\n<p><a href=\"https:\/\/www.picdrop.com\/web\/faq\/wie-kann-ich-ganze-galerien-und-galeriestrukturen-mit-allen-untergalerien-von-picdrop-herunterladen\" class=\"faq-read-more\">Link to this entry<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h3 class=\"accordion-header\">How can I upload entire folders and folder structures to picdrop?<i class=\"fa fa-chevron-down chevron\"><\/i><\/h3><div class=\"accordion-content\"><p><\/p>\n<p>If you upload complete folder structures to your picdrop galleries, the existing structure including all subfolders will remain fully intact and will be transferred to picdrop without any changes.<\/p>\n<p><\/p>\n<p><\/p>\n<p>To do this, first open any gallery. Then click \u201cUpload new files\u201d \u2192 \u201cUpload folder\u201d.<\/p>\n<p><\/p>\n<p><\/p>\n<p>Alternatively, you can drag and drop your folders directly into the gallery.<\/p>\n<p><\/p>\n<p><\/p>\n<p>The entire folder structure will be preserved exactly as it is.<\/p>\n<p><\/p>\n<p><\/p>\n<p>The current limit for uploading folder structures to picdrop is 500 folders with a total of 20,000 files.<\/p>\n<p><\/p>\n<p><\/p>\n<figure class=\"wp-block-video\"><video height=\"600\" style=\"aspect-ratio: 1200 \/ 600;\" width=\"1200\" controls src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/uploadeng_video.mp4\"><\/video><\/figure>\n<p><\/p>\n<p><a href=\"https:\/\/www.picdrop.com\/web\/faq\/wie-kann-ich-ganze-ordner-und-ordnerstrukturen-zu-picdrop-hochladen\" class=\"faq-read-more\">Link to this entry<\/a><\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-545b49e3 e-con-full e-flex e-con e-parent\" data-id=\"545b49e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-52a9a03f e-con-full e-flex e-con e-child\" data-id=\"52a9a03f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-427c8dfc e-con-full e-flex e-con e-child\" data-id=\"427c8dfc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ff93452 elementor-widget elementor-widget-text-editor\" data-id=\"1ff93452\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your question didn&#8217;t get answered?<\/p><p>Here you can find your FAQ database with more questions and all answers:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4687d07c elementor-widget elementor-widget-button\" data-id=\"4687d07c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.picdrop.com\/web\/faq\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Our FAQ<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c61cf0 e-flex e-con-boxed e-con e-parent\" data-id=\"3c61cf0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f46dc14 elementor-widget elementor-widget-html\" data-id=\"f46dc14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- Semantic Schema generated by InLinks -->\r\n<script type=\"application\/ld+json\"> {\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"WebPage\",\r\n  \"headline\": \"Picdrop Help Center - Get Support and FAQs\",\r\n  \"about\": [\r\n    {\"@type\": \"Thing\",\"name\": \"Support\",\"sameAs\": \"https:\/\/en.wikipedia.org\/wiki\/Technical_support\"}, \r\n    {\"@type\": \"Thing\",\"name\": \"FAQ\",\"sameAs\": \"https:\/\/en.wikipedia.org\/wiki\/FAQ\"}\r\n  ],\r\n  \"mentions\": [\r\n    {\"@type\": \"Thing\",\"name\": \"photo gallery\",\"sameAs\": \"https:\/\/en.wikipedia.org\/wiki\/Photography\"}, \r\n    {\"@type\": \"Thing\",\"name\": \"Cool\",\"sameAs\": \"https:\/\/en.wikipedia.org\/wiki\/Cool_(aesthetic)\"}, \r\n    {\"@type\": \"Thing\",\"name\": \"writing\",\"sameAs\": \"https:\/\/en.wikipedia.org\/wiki\/Literacy\"}, \r\n    {\"@type\": \"Thing\",\"name\": \"email address\",\"sameAs\": \"https:\/\/en.wikipedia.org\/wiki\/Email_address\"}, \r\n    {\"@type\": \"Thing\",\"name\": \"Click\",\"sameAs\": \"https:\/\/en.wikipedia.org\/wiki\/Point_and_click\"}, \r\n    {\"@type\": \"Thing\",\"name\": \"files\",\"sameAs\": \"https:\/\/en.wikipedia.org\/wiki\/File_system\"}, \r\n    {\"@type\": \"Thing\",\"name\": \"plugin\",\"sameAs\": \"https:\/\/en.wikipedia.org\/wiki\/Plug-in_(computing)\"}\r\n  ]\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We are there for you. Got questions about picdrop? Cool!Feel free to contact our support team Katharina, Maya, Julian, Florian and Felix at hello@picdrop.com. If possible, please check our FAQ before contacting us. Also, writing from the email address you used at signup make things much easier. We are happy to help you! Most asked [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-167","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/pages\/167","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/comments?post=167"}],"version-history":[{"count":0,"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/pages\/167\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/media?parent=167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}