{"id":4741,"date":"2026-05-29T15:08:46","date_gmt":"2026-05-29T15:08:46","guid":{"rendered":"https:\/\/www.picdrop.com\/web?post_type=faq&#038;p=4741"},"modified":"2026-06-02T07:03:52","modified_gmt":"2026-06-02T07:03:52","slug":"receive-files-in-picdrop-with-inbox","status":"publish","type":"faq","link":"https:\/\/www.picdrop.com\/web\/faq\/receive-files-in-picdrop-with-inbox","title":{"rendered":"Receive files in picdrop with Inbox"},"content":{"rendered":"\n<p><strong>With picdrop Inbox, you can collect files from clients, service providers, or other freelancers \u2014 simply by sharing an Inbox link.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Request files through the Inbox<\/h2>\n\n\n\n<p>Your Inbox can be found in the left sidebar of your gallery overview. Every account includes a public Inbox (&#8220;Public&#8221;) by default. This Inbox can be disabled, but not deleted.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1609\" height=\"794\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.46.07.png\" alt=\"\" class=\"wp-image-4773\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.46.07.png 1609w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.46.07-1280x632.png 1280w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.46.07-960x474.png 960w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.46.07-768x379.png 768w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.46.07-1536x758.png 1536w\" sizes=\"(max-width: 1609px) 100vw, 1609px\" \/><\/figure>\n\n\n\n<p>You can also create additional Inboxes for specific shoots, projects, or clients. Simply click &#8220;Create New Custom Inbox&#8221; to set one up.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1920\" height=\"603\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-1920x603.png\" alt=\"\" class=\"wp-image-4776\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-1920x603.png 1920w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-1280x402.png 1280w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-960x301.png 960w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-768x241.png 768w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-1536x482.png 1536w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-2048x643.png 2048w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Setting up a custom Inbox<\/h2>\n\n\n\n<p>When creating an Inbox, you can configure a name, a personal welcome message and optional required fields for file submissions<\/p>\n\n\n\n<p>For example, you can choose whether people uploading files must provide their name, email address, and\/or a message.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"686\" height=\"722\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.09.png\" alt=\"\" class=\"wp-image-4779\" style=\"width:394px;height:auto\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.09.png 686w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.09-684x720.png 684w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.09-513x540.png 513w\" sizes=\"(max-width: 686px) 100vw, 686px\" \/><\/figure>\n\n\n\n<p>You can change an Inbox&#8217;s settings at any time. You can also:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>deactivate the Inbox<\/li>\n\n\n\n<li>delete it<\/li>\n\n\n\n<li>regenerate the Inbox address<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"645\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-1920x645.png\" alt=\"\" class=\"wp-image-4782\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-1920x645.png 1920w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-1280x430.png 1280w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-960x322.png 960w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-768x258.png 768w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-1536x516.png 1536w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-2048x688.png 2048w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Sharing an Inbox<\/h2>\n\n\n\n<p>To give someone access to an Inbox, simply copy its link using the button next to the Inbox and send it to them.<\/p>\n\n\n\n<p>This is what the Inbox looks like for people uploading files:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">On a mobile device<\/h3>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"386\" height=\"1080\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.49.49-386x1080.png\" alt=\"\" class=\"wp-image-4785\" style=\"aspect-ratio:0.35704697986577183;width:223px;height:auto\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.49.49-386x1080.png 386w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.49.49-257x720.png 257w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.49.49-193x540.png 193w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.49.49.png 532w\" sizes=\"(max-width: 386px) 100vw, 386px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">In a browser on Mac or PC<\/h3>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1137\" height=\"938\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.50.27.png\" alt=\"\" class=\"wp-image-4788\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.50.27.png 1137w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.50.27-873x720.png 873w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.50.27-655x540.png 655w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.50.27-768x634.png 768w\" sizes=\"(max-width: 1137px) 100vw, 1137px\" \/><\/figure>\n\n\n\n<p>Visitors can then upload their files and submit them directly to your Inbox.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1118\" height=\"947\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.51.44.png\" alt=\"\" class=\"wp-image-4791\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.51.44.png 1118w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.51.44-850x720.png 850w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.51.44-638x540.png 638w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.51.44-768x651.png 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What happens after an upload?<\/h2>\n\n\n\n<p>As soon as files are uploaded, you&#8217;ll receive an email notification and a number will appear next to the corresponding Inbox.<\/p>\n\n\n\n<p>This number indicates how many open submissions are waiting for review and remains visible until you accept or reject them. To review a submission, open the corresponding Inbox.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"638\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-1920x638.png\" alt=\"\" class=\"wp-image-4794\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-1920x638.png 1920w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-1280x425.png 1280w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-960x319.png 960w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-768x255.png 768w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-1536x510.png 1536w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-2048x680.png 2048w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<p>There you&#8217;ll find:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>all uploaded files<\/li>\n\n\n\n<li>the sender&#8217;s name, email address, and message (if those fields were required)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Accepting or rejecting files<\/h2>\n\n\n\n<p>You can move submissions from the Inbox into an existing gallery, create a new gallery from them, or reject them.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1285\" height=\"1080\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.54.21-1285x1080.png\" alt=\"\" class=\"wp-image-4797\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.54.21-1285x1080.png 1285w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.54.21-857x720.png 857w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.54.21-642x540.png 642w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.54.21-768x646.png 768w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.54.21.png 1468w\" sizes=\"(max-width: 1285px) 100vw, 1285px\" \/><\/figure>\n\n\n\n<p>If you reject a submission, all uploaded files will be permanently deleted.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"700\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.55.04.png\" alt=\"\" class=\"wp-image-4800\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.55.04.png 650w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.55.04-501x540.png 501w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/figure>\n\n\n\n<p>Once files have been accepted and moved into a gallery, the submission disappears from the Inbox and the Inbox becomes empty again.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Disabling or deleting an Inbox<\/h2>\n\n\n\n<p>If you no longer need an Inbox, you can delete it using the three-dot menu.<\/p>\n\n\n\n<p>If a project is only paused, you can simply disable the Inbox and reactivate it later.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Are there any limitations?<\/h2>\n\n\n\n<p>Your Inbox is part of your picdrop account and therefore counts toward your available storage.<\/p>\n\n\n\n<p>This means that uploads can only be accepted if they fit within your available storage space.<\/p>\n\n\n\n<p>Files uploaded through Inbox must also be in a format supported by picdrop. For a complete list of supported file types, see our <a href=\"https:\/\/www.picdrop.com\/web\/faq\/what-file-formats-does-picdrop-support\">file format FAQ<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Which plans include the Inbox?<\/h2>\n\n\n\n<p>Inbox availability depends on your subscription:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pro Plan:<\/strong> Public Inbox only<\/li>\n\n\n\n<li><strong>Advanced Plan:<\/strong> Public Inbox + up to 3 additional custom Inboxes<\/li>\n\n\n\n<li><strong>Business &amp; Enterprise Plans:<\/strong> Public Inbox + unlimited custom Inboxes<\/li>\n<\/ul>\n\n\n\n<p>Inbox is not available in our Free plan.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"author":20,"template":"","faq-category":[42,32],"class_list":["post-4741","faq","type-faq","status-publish","hentry","faq-category-business","faq-category-advanced"],"_links":{"self":[{"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/faq\/4741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/users\/20"}],"wp:attachment":[{"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/media?parent=4741"}],"wp:term":[{"taxonomy":"faq-category","embeddable":true,"href":"https:\/\/www.picdrop.com\/web\/wp-json\/wp\/v2\/faq-category?post=4741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}