{"id":4741,"date":"2026-05-29T15:08:46","date_gmt":"2026-05-29T15:08:46","guid":{"rendered":"https:\/\/www.picdrop.com\/web?post_type=faq&#038;p=4741"},"modified":"2026-06-02T07:03:52","modified_gmt":"2026-06-02T07:03:52","slug":"receive-files-in-picdrop-with-inbox","status":"publish","type":"faq","link":"https:\/\/www.picdrop.com\/web\/faq\/receive-files-in-picdrop-with-inbox","title":{"rendered":"Receive files in picdrop with Inbox"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>With picdrop Inbox, you can collect files from clients, service providers, or other freelancers \u2014 simply by sharing an Inbox link.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Request files through the Inbox<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your Inbox can be found in the left sidebar of your gallery overview. Every account includes a public Inbox (&#8220;Public&#8221;) by default. This Inbox can be disabled, but not deleted.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1609\" height=\"794\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.46.07.png\" alt=\"\" class=\"wp-image-4773\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.46.07.png 1609w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.46.07-1280x632.png 1280w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.46.07-960x474.png 960w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.46.07-768x379.png 768w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.46.07-1536x758.png 1536w\" sizes=\"(max-width: 1609px) 100vw, 1609px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can also create additional Inboxes for specific shoots, projects, or clients. Simply click &#8220;Create New Custom Inbox&#8221; to set one up.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1920\" height=\"603\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-1920x603.png\" alt=\"\" class=\"wp-image-4776\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-1920x603.png 1920w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-1280x402.png 1280w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-960x301.png 960w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-768x241.png 768w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-1536x482.png 1536w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.47.01-2048x643.png 2048w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Setting up a custom Inbox<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When creating an Inbox, you can configure a name, a personal welcome message and optional required fields for file submissions<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, you can choose whether people uploading files must provide their name, email address, and\/or a message.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"686\" height=\"722\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.09.png\" alt=\"\" class=\"wp-image-4779\" style=\"width:394px;height:auto\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.09.png 686w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.09-684x720.png 684w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.09-513x540.png 513w\" sizes=\"(max-width: 686px) 100vw, 686px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can change an Inbox&#8217;s settings at any time. You can also:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>deactivate the Inbox<\/li>\n\n\n\n<li>delete it<\/li>\n\n\n\n<li>regenerate the Inbox address<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"645\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-1920x645.png\" alt=\"\" class=\"wp-image-4782\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-1920x645.png 1920w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-1280x430.png 1280w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-960x322.png 960w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-768x258.png 768w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-1536x516.png 1536w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.48.47-2048x688.png 2048w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Sharing an Inbox<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To give someone access to an Inbox, simply copy its link using the button next to the Inbox and send it to them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is what the Inbox looks like for people uploading files:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">On a mobile device<\/h3>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"386\" height=\"1080\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.49.49-386x1080.png\" alt=\"\" class=\"wp-image-4785\" style=\"aspect-ratio:0.35704697986577183;width:223px;height:auto\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.49.49-386x1080.png 386w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.49.49-257x720.png 257w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.49.49-193x540.png 193w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.49.49.png 532w\" sizes=\"(max-width: 386px) 100vw, 386px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">In a browser on Mac or PC<\/h3>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1137\" height=\"938\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.50.27.png\" alt=\"\" class=\"wp-image-4788\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.50.27.png 1137w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.50.27-873x720.png 873w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.50.27-655x540.png 655w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.50.27-768x634.png 768w\" sizes=\"(max-width: 1137px) 100vw, 1137px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Visitors can then upload their files and submit them directly to your Inbox.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1118\" height=\"947\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.51.44.png\" alt=\"\" class=\"wp-image-4791\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.51.44.png 1118w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.51.44-850x720.png 850w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.51.44-638x540.png 638w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.51.44-768x651.png 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What happens after an upload?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As soon as files are uploaded, you&#8217;ll receive an email notification and a number will appear next to the corresponding Inbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This number indicates how many open submissions are waiting for review and remains visible until you accept or reject them. To review a submission, open the corresponding Inbox.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"638\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-1920x638.png\" alt=\"\" class=\"wp-image-4794\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-1920x638.png 1920w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-1280x425.png 1280w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-960x319.png 960w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-768x255.png 768w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-1536x510.png 1536w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.53.49-2048x680.png 2048w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">There you&#8217;ll find:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>all uploaded files<\/li>\n\n\n\n<li>the sender&#8217;s name, email address, and message (if those fields were required)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Accepting or rejecting files<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can move submissions from the Inbox into an existing gallery, create a new gallery from them, or reject them.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1285\" height=\"1080\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.54.21-1285x1080.png\" alt=\"\" class=\"wp-image-4797\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.54.21-1285x1080.png 1285w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.54.21-857x720.png 857w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.54.21-642x540.png 642w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.54.21-768x646.png 768w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.54.21.png 1468w\" sizes=\"(max-width: 1285px) 100vw, 1285px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you reject a submission, all uploaded files will be permanently deleted.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"700\" src=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.55.04.png\" alt=\"\" class=\"wp-image-4800\" srcset=\"https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.55.04.png 650w, https:\/\/www.picdrop.com\/web\/wp-content\/uploads\/CleanShot-2026-05-29-at-10.55.04-501x540.png 501w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once files have been accepted and moved into a gallery, the submission disappears from the Inbox and the Inbox becomes empty again.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Disabling or deleting an Inbox<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you no longer need an Inbox, you can delete it using the three-dot menu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a project is only paused, you can simply disable the Inbox and reactivate it later.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Are there any limitations?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your Inbox is part of your picdrop account and therefore counts toward your available storage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This means that uploads can only be accepted if they fit within your available storage space.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Files uploaded through Inbox must also be in a format supported by picdrop. For a complete list of supported file types, see our <a href=\"https:\/\/www.picdrop.com\/web\/faq\/what-file-formats-does-picdrop-support\">file format FAQ<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Which plans include the Inbox?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Inbox availability depends on your subscription:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pro Plan:<\/strong> Public Inbox only<\/li>\n\n\n\n<li><strong>Advanced Plan:<\/strong> Public Inbox + up to 3 additional custom Inboxes<\/li>\n\n\n\n<li><strong>Business &amp; Enterprise Plans:<\/strong> Public Inbox + unlimited custom Inboxes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Inbox is not available in our Free plan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"author":20,"template":"","faq-category":[42,32],"class_list":["post-4741","faq","type-faq","status-publish","hentry","faq-category-business","faq-category-advanced"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Receive files in picdrop with Inbox | picdrop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.picdrop.com\/web\/faq\/receive-files-in-picdrop-with-inbox\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Receive files in picdrop with Inbox | picdrop\" \/>\n<meta property=\"og:description\" content=\"With picdrop Inbox, you can collect files from clients, service providers, or other freelancers \u2014 simply by sharing an Inbox link. Request files through the Inbox Your Inbox can be found in the left sidebar of your gallery overview. Every account includes a public Inbox (&#8220;Public&#8221;) by default. 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