My Clients

Can my clients also upload images?

If you allow it, you can also allow your clients to upload to galleries.

To do this, open the corresponding gallery (or create a new gallery for this purpose) and activate the item “Client Upload” in the “Gallery Settings”:

Then you can send your clients the link to the gallery. They can now upload their own pictures at any time by drag & drop or by clicking on the upload button.

Can my clients delete images?

No. Only you can delete pictures. One possibility to enable your clients to delete is planned for the future.

Can my clients overwrite images?

Yes, as far as uploading is concerned, your clients have exactly the same possibilities as you have with this option and can therefore simply overwrite images of the same name.

Will my clients be able to download their or other images automatically?

No, If you want your clients to be able to download images again, activate “Downloads” in the gallery settings as usual.

Do I get a message if my client has uploaded pictures?

Yes, you will receive an email every time your client uploads pictures.

My client cannot access a gallery.

If a client only receives an error message instead of the desired gallery, this can have various reasons:

  1. The gallery no longer exists or has been renamed. Please send your client the current address.
  2. Case sensitivity is important when sending galleries. Therefore, you must pay attention to the upper and lower case of the entire address. It is best to copy the link directly and paste it into the mail to your client to avoid typos. Or you can use the “Share-function”. Especially when passing addresses on the phone you should be very accurate. Tip: You can avoid such mistakes and make your life easier by consistently writing everything in small letters.
  3. Your clients’ browser does not accept cookies. Please deactivate the password of the gallery concerned or ask your client to use another browser.

How long will my galleries stay online?

As long as you want.

PicDrop never interferes with your data. This means: we do not change or delete any data unless you explicitly request us to do so. All galleries remain online until you delete them yourself when you no longer need them.

So neither you nor your clients have artificial time pressure as with other providers.

How do I download images to an iPad or iPhone? (iOS)

Unfortunately, storing images on Apple mobile devices is not as easy as it is on Android devices. Unfortunately, we have no influence on that. But we want to make it as easy as possible for you and your customers with this guide. Basically we recommend downloading rather on PC/Macs and not necessarily on mobile devices because our preview function in the galleries on mobile devices is good enough and it makes no difference for your customers if they have downloaded the pictures or not, as long as their mobile device is online and you leave the gallery online for them.

Variant 1: Save a single image

1. Open the picture in the gallery

2. Click on the download button
The original image opens.

3. Press and hold on the image and then click on “Save Image”
The image is now automatically saved in your photo roll. You can find and open it anytime via the photos app.


Variant 2: Save all images as ZIP


1. Open the gallery

2. Click on the three dots at the bottom right


3. Now click “load all images as ZIP”


4. Click “more”


5. Select the desired location to be saved
You can also select “Save to files”.

With the iOS 13 update the automatic unpacking of ZIP files is finally supported. In your “Files” section you now find the unpacked gallery folder next to the ZIP file. With one click on it the images can be opened individually and viewed one after the other.

(For all previous iOS versions the following note still applies: Please note, after that, there is a ZIP file in your files. For the further processing of a ZIP, you or your client need an appropriate app to unpack the pictures into the photo roll. Winzip is a free tool that we recommend.)