General

Which browsers are compatible with PicDrop?

In principle, you don’t really need to worry about it. PicDrop always supports the last three versions of the most popular browsers. These versions include all modern and up-to-date browsers that are currently in circulation and are used by a very large proportion of users. The used browser should, therefore, be compatible with PicDrop for you and your customers.

A detailed list of the browsers PicDrop gets along with, you can still find here:

The desktop version works with:

  • Google Chrome version 29 or higher
  • Firefox Version version 28 or higher
  • Safari version 9 or higher
  • and Internet Explorer version 8 or higher

The following browsers can be used in their mobile version with PicDrop:

  • Safari iOS version 9 or higher
  • Chrome for Android version 70 or higher
  • Firefox for Android version 63 or higher
  • Samsung Internet version 5 or higher
  • and the UC Browser for Android version 11 or higher

I have received an email and I am not sure if it’s from PicDrop

You have received an email and you are not sure if it was really sent by PicDrop?

Here you will find everything you need to know and steps on how best to proceed:

  1. Please check the sender of the email first. Is it the same sender that you typically receive PicDrop notifications and news from? Our emails always come from hello@picdrop.com or no-reply@picdrop.com. Please be careful that it’s not an unusual email address that you haven’t seen before.
  2. Are you prompted to enter your PicDrop login details? We will never ask you to enter your login information on any site other than https://www.picdrop.de or https://www.picdrop.com.
  3. Are you still unsure? Please contact our support at hello@picdrop.com, we can assure you which emails we have sent and which we have not.

Why should I even doubt emails that look like PicDrop?

On November 2018, PicDrop became aware of emails and a fake website trying to pick up user data on our behalf. These were so-called phishing emails.

What are phishing emails?

With phishing, users are lured to fake websites by receiving emails that are often confusingly similar to emails from well-known providers. On these pages, which usually have exactly the same look as the pages and emails they are supposed to imitate, login data is queried. This serves the purpose of “fishing” this data so that the perpetrator can then use it elsewhere. Hence the term “phishing”.

Keywords: email, phishing, security, password

Which characters does PicDrop support in gallery names?

The operation of PicDrop is simple and intuitive, as is the naming of your galleries. However, in some special cases it may be helpful to know which characters PicDrop supports when naming your galleries.

You can use the following characters in your PicDrop gallery names without any problems:

  • A-Z (lower & uppercase)
  • äöü (lower & upper case)
  • 0-9
  • _ – ( ) .
  • As well as spaces if they are not at the beginning or end of the gallery name

The following characters are automatically converted or reduced by PicDrop into your gallery name:

You enter: & or +        PicDrop changes to: und
You enter in: ß           PicDrop changes to: ss
You enter: á               PicDrop changes to: a (letters with diacritical characters are reduced to the basic letters if possible – with the exception of German umlauts)

All other special characters in the gallery name are not supported by PicDrop and will be removed from your gallery name.

What file formats does PicDrop support?

The following file formats can currently be uploaded to PicDrop and displayed:

Picture Formats File Suffix Picture Preview? Download?
JPEG JPG, JPEG checkmark checkmark
TIFF TIF, TIFF*
Photoshop PSD, PSB*
PDF PDF
Bitmap BMP
GIF GIF
PNG PNG
MPEG HEIC No picture format
 
RAW-Format File Suffix Picture Preview? Download?
Canon CR2, CRW
Nikon NEF
Kodak DCR
Sony (Minolta) MRW
Olympus ORF
Fuji RAF
Pentax DNG, PEF
Leica DNG
Phase One IIQ
Leaf MOS
Mamiya MEF
Digital Negative DNG
Hasselblad 3FR, FFF
Sony ARW
Panasonic RAW, RW2
Samsung SRW
Sigma X3F
 
Other Formats File Suffix Picture Preview? Download?
Canon (new formats) CR3 No picture format
Text files TXT No picture format
HDR HDR No picture format
OpenEXR EXR No picture format
Metadata XMP No picture format
Lightroom LRTEMPLATE,
LRCAT, LRDATA
No picture format
Capture One COCATALOG, COMASK, COS, COF, COP, COT, EIP No picture format
Videos MOV, AVI, M4V, MPG, MPEG, MP4, WMV, FLV, RM, MTS No picture format
Graphic files EPS, AI

SVG

 

No picture format

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Please note, errors may occur with RAW formats of newly released cameras, as the camera manufacturers do not publish their RAW “recipes”. However, we try to keep up as fast as possible and display the pictures reasonably correctly. Feel free to write us! (hello@picdrop.com)

*We recommend to deactivate the alpha channels so PicDrop is able to show a clean picture preview.

Can I sell pictures or order prints via PicDrop?

No. With PicDrop we want to offer a lean, perfect service for the selection and transfer of image data. Selling images and ordering prints is a very large, complex area that other vendors are already doing well and is not on our agenda.

Can I integrate PicDrop on my website?

Of course, you can use PicDrop under your domain and with your logo etc. If you want, none of your clients will notice that you use our service for your work. You can find more information in your account settings. There you will find the following options:

PicDrop under your domain

With the web integration, you can run PicDrop under your own domain so that we remain invisible to your clients.

For example, www.picdrop.com/maxmustermann/gallery becomes www.maxmustermann.com/client/gallery.

Client login on your site

You can also display the login field for your client accounts (BETA) on your own website. For this, you need knowledge in the area of web programming or some support from your webmaster. This feature is also still in beta and details may change.

 

 

Can PicDrop handle RAWs, TIFFs and PSDs?

The vast majority of formats

Of course JPGs, TIFFs, PSDs and most RAW formats are displayed cleanly in PicDrop. An exact list of displayable formats that PicDrop can handle can be found here.

RAW formats

With RAW formats, unfortunately, each manufacturer makes his own type, so that the formats of some manufacturers can lead to color shifts and other effects. This is especially true for brand-new camera models, which we don’t always support immediately. However, we can display most formats without any problems. To make sure that PicDrop can also display your RAWs well, you can simply output them as DNGs in your RAW editing program like Lightroom. This has no influence on the quality of your RAWs.

PSD format

Everything works perfectly fine in 99% of all cases. However, with very complex Photoshop files (.PSD), errors can occur when working with many layers and various layer modes, etc. For example, we recommend to deactivate the alpha channels so PicDrop is able to show a clean picture preview. Flat, simple PSDs without thousands of layers are no problem at all.