General

What are team members in a PicDrop account?

The team member function allows you to work together with several people in one PicDrop account. Each team member uses his own access data and can access galleries and settings of the PicDrop account with individually adjustable access rights.

Team members are an exclusive feature of PicDrop’s Business Plan. All details about setting up and using the team member function can be found here: https://www.picdrop.com/web/faqs/team-members/

Can I create multiple accounts with the same email address and how can I switch between accounts?

Yes – You can create multiple PicDrop accounts with one email address.

Just log in to your existing PicDrop account and create a new account in the account settings, in the area “Accounts” via the green button (“Create new account”).

If you log in again with your known access data after that, we will always ask you which of your accounts you want to access.

While you are logged in, you can switch between your accounts via the menu in the upper right corner or in your account settings without having to log in and out.

Easy as that!

Please note:
it’s currently not possible to use two or more user accounts with one email address AND still have FTP access to your PicDrop accounts.
By creating a second user account with the same email address you will lose FTP access to all your accounts. Please only use this function if you don’t need the FTP access.

You have already created a second user account and lost FTP access?
To regain FTP access for your main account please delete all additional user accounts. Then contact us via hello@picdrop.com and we will take care of it for you!

Details about the PicDrop Business Plan

Our Business plan is the best way to work together about all your photos as a team.

Our Business plan includes all the advanced features of PicDrop. Additionally the Business plan allows you to invite team members into your PicDrop account to be able to work together, smarter and more effectively.

Your advantages with the Business plan:

Collaboration: Invite specific team members to your PicDrop account and manage your images together.
Integration of third parties: Give your image suppliers, agencies and freelancers individual access for smooth collaboration.
Control: With individual access rights, you can control who can access which data and collaborate on your projects.
Real-time communication: Work together internally and externally with image selections, comments, agreements on color flags etc.
Availability: Give your team access to your data from anywhere. Coordinate with colleagues – mobile or on desktop, without any installation.
Smooth transfer: Send and receive all common image formats – simply by dragging & dropping them in your browser.
External provision: Send image collections e.g. for PR/press purposes.
Time saving: Smart voting tools save valuable time for your team.
Automatic archive: Store all assets permanently on up to 1 TB of storage, expandable at any time.
Security: Your data is protected in the cloud. Insecure, local installations are no longer necessary.
German data protection: Of course PicDrop works DSGVO compliant.

The basic price for the PicDrop Business plan already includes 3 team members. Further accesses can be booked flexibly at any time.

Which browsers are compatible with PicDrop?

In principle, you don’t really need to worry about it. PicDrop always supports the last three versions of the most popular browsers. These versions include all modern and up-to-date browsers that are currently in circulation and are used by a very large proportion of users. The used browser should, therefore, be compatible with PicDrop for you and your customers.

A detailed list of the browsers PicDrop gets along with, you can still find here:

The desktop version works with:

Google Chrome version 75 or higher
Firefox Version version 68 or higher
Safari version 11.1 or higher

The following browsers can be used in their mobile version with PicDrop:

Safari iOS version 12 or higher
Chrome for Android version 78 or higher
Firefox for Android version 68 or higher
Samsung Internet version 7.2 or higher
and the UC Browser for Android version 12.12 or higher

I have received an email and I am not sure if it’s from PicDrop

You have received an email and you are not sure if it was really sent by PicDrop?

Here you will find everything you need to know and steps on how best to proceed:

Please check the sender of the email first. Is it the same sender that you typically receive PicDrop notifications and news from? Our emails always come from hello@picdrop.com or no-reply@picdrop.com. Please be careful that it’s not an unusual email address that you haven’t seen before.
Are you prompted to enter your PicDrop login details? We will never ask you to enter your login information on any site other than https://www.picdrop.de or https://www.picdrop.com.
Are you still unsure? Please contact our support at hello@picdrop.com, we can assure you which emails we have sent and which we have not.

Why should I even doubt emails that look like PicDrop?

On November 2018, PicDrop became aware of emails and a fake website trying to pick up user data on our behalf. These were so-called phishing emails.

What are phishing emails?

With phishing, users are lured to fake websites by receiving emails that are often confusingly similar to emails from well-known providers. On these pages, which usually have exactly the same look as the pages and emails they are supposed to imitate, login data is queried. This serves the purpose of “fishing” this data so that the perpetrator can then use it elsewhere. Hence the term “phishing”.

Keywords: email, phishing, security, password

Which characters does PicDrop support in gallery names?

The operation of PicDrop is simple and intuitive, as is the naming of your galleries. However, in some special cases it may be helpful to know which characters PicDrop supports when naming your galleries.

You can use the following characters in your PicDrop gallery names without any problems:

A-Z (lower & uppercase)
äöü (lower & upper case)
0-9
_ – ( ) .
As well as spaces if they are not at the beginning or end of the gallery name

The following characters are automatically converted or reduced by PicDrop into your gallery name:

You enter: & or + PicDrop changes to: und
You enter in: ß PicDrop changes to: ss
You enter: á PicDrop changes to: a (letters with diacritical characters are reduced to the basic letters if possible – with the exception of German umlauts)

All other special characters in the gallery name are not supported by PicDrop and will be removed from your gallery name.

What file formats does PicDrop support?

The following file formats can currently be uploaded to PicDrop and displayed:

Picture Formats	File Suffix	Picture Preview?	Download?
JPEG	JPG, JPEG
TIFF	TIF, TIFF*
Photoshop	PSD, PSB*
PDF	PDF
Bitmap	BMP
GIF	GIF
PNG	PNG
MPEG	HEIC	No picture format
–
RAW-Format	File Suffix	Picture Preview?	Download?
Canon	CR2, CRW
Nikon	NEF
Kodak	DCR
Sony (Minolta)	MRW
Olympus	ORF
Fuji	RAF
Pentax	DNG, PEF
Leica	DNG
Phase One	IIQ
Leaf	MOS
Mamiya	MEF
Digital Negative	DNG
Hasselblad	3FR, FFF
Sony	ARW
Panasonic	RAW, RW2
Samsung	SRW
Sigma	X3F
–
Other Formats	File Suffix	Picture Preview?	Download?
Canon (new formats)	CR3	No picture format
Text files	TXT	No picture format
HDR	HDR	No picture format
OpenEXR	EXR	No picture format
Metadata	XMP	No picture format
Lightroom	LRTEMPLATE, LRCAT, LRDATA	No picture format
Capture One	COCATALOG, COMASK, COS, COF, COP, COT, EIP	No picture format
Videos	MOV, AVI, M4V, MPG, MPEG, MP4, WMV, FLV, RM, MTS	No picture format
Graphic files	EPS, AI SVG DWG, DXF	– No picture format No picture format	— —
–
Please note, errors may occur with RAW formats of newly released cameras, as the camera manufacturers do not publish their RAW “recipes”. However, we try to keep up as fast as possible and display the pictures reasonably correctly. Feel free to write us! (hello@picdrop.com) *We recommend to deactivate the alpha channels so PicDrop is able to show a clean picture preview.